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Venue rating

4.1

102 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Macdonald Elmers Court Hotel, Resort & Spa
Macdonald Elmers Court Hotel, Resort & Spa
Macdonald Elmers Court Hotel, Resort & Spa,
South Baddesley Road, Hampshire, Lymington, SO41 5ZB
United Kingdom

Hotel Spa

Macdonald Elmers Court Hotel, Resort & Spa
Macdonald Elmers Court Hotel, Resort & Spa,
South Baddesley Road, Hampshire, Lymington, SO41 5ZB
United Kingdom

Opening hours

Mon - Wed 9:00 am - 5:00 pm
Thur - Fri 9:00 am - 7:00 pm
Sat - Sun 9:00 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Macdonald Elmers Court Hotel, Resort & Spa part of Macdonald Hotel & Resorts

Vital Health and Wellbeing at Macdonald Elmers Court Hotel & Resort is the place for you to lose your stress and invest in yourself. Relax in one of our beauty treatment rooms, listen to natural sounds while the finest of products are applied by our professionally trained therapists. Our Vital Beauty Spa exclusively provides Elemis products for your face and body needs, along with other prestigious products such as Jessica for your hands and feet and Bare Escentuals make-up.

Surrender to your personal beauty therapist by allowing her to create a sequence of therapies and treatments to suit your immediate needs. The following treatments and therapies have been created to assist in restoring balance and well-being in your life.

The Macdonald Elmers Court Hotel, part of the AA's winning 2007-08 & 2012/13 Hotel Group of the Year, is the perfect venue, whether for business or pleasure, you are assured of an unforgettable stay. Our team of professional and welcoming staff will deliver to you a high standard of quality and service to match the luxurious 23 acre surroundings. Venture out into the New Forest and explore the Beaulieu Motor Museum, Isle of Wight, Lyndhurst and Brockenhurst as well as the High Street in our very own Town of Lymington, just 15 minutes walk away from the hotel. Due to high demand, it is essensial that you ensure your treatments are booked with the Spa as soon as possible after booking your Spa day/break.

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Services

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Comments

Reviews (written by customers after their visit)

4.1

Chain rating

Based on 102 reviews

5 stars 33
4 stars 47
3 stars 16
2 stars 5
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Treatments (2)
  • Steam and Sauna Therapy (41)
  • Face
  • Beauty Treatments (1)
  • Facials (21)
  • Fitness
  • Swimming (41)
  • Massage
  • Deep Tissue Massage (3)
  • Foot Massage (1)
  • Indian Head Massage (5)
  • Therapeutic Massage (26)
  • Nails
  • Manicure (9)
  • Pedicure (11)
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Have you been here? Write a review
Verified review Visited February 2015
Posted 3 days ago
The hotel was ok but a bit tired and dated. The walls between rooms weren't very solid - we could hear someone in the room next door sneeze. The food was fine but some aspects of the service were a bit strange - we were hurried into ordering our dinner whilst still in the bar and then we were ushered in to the dining room from our comfy seats by the fire in the bar before we had finished our drinks. We then sat at our table waiting for 30 mins before our food arrived.

I had a disappointing spa experience. They used gel polish for my pedicure but didn't dry it which meant it never dried (even 3 hours later) and so a big mess. My appointment had been the last of the day and when I went back in the morning to get it fixed, there were no therapists available to speak to so I couldn't get it fixed before having to check out. When I contacted them later that day they were neither particularly apologetic nor helpful.

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Verified review Visited February 2015
Posted 2 weeks ago
On a one night stay and would highly recommend, a short walk to town or a stroll around the ground to add to the peaceful day. Staff where all pleasant and happy to help and rooms where clean and comfortable.

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Verified review Visited February 2015
Posted 3 weeks ago
Average place for an average price. You probably won't sleep in the main building so don't expect an old room with lovely quaint facilities as on a spa weekend you will be in a contained single room from the 1990's that is functional, clean but bland. Food was good so I do recommend that, but the Spa was average and a 30 minute treatment lasted 20 minutes. Not bad, but definitely not great.

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Verified review Visited January 2015
Posted 1 month ago
I could not fault the staff they were very attentive and informative and the waitress lady who served our afternoon tea and dinner was lovely. The room was nice and cosy, it was clean and nice for what we needed for one night. There's no safe In the room so valuables would need to be left at reception. Unfortunately the treatment from the spa I did not enjoy so much, it was rushed and I was nearly burnt by the hot stones! My therapist didn't really communicate with me and the back massage was all of 3 mins and a very unpleasant scalp massage was given. My friend was out nearly ten mins after me and received a nice treatment so I was just unlucky with having a therapist who was obviously having a bad day. The food was nice but needed more variation as travelling with a vegetarian they only offered one option. All in all it was a nice break but I think I will be trying somewhere else next time.

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Verified review Visited January 2015
Posted 1 month ago
Sauna was not working, treatments were not as advertised so only had one 30 min treatment instead of eight that we were expecting

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Verified review Visited January 2015
Posted 1 month ago
I went for a One Night Elmers Unwind Spa Break Getaway and have awarded it 4 stars.

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Verified review Visited December 2014
Posted 2 months ago
Booked a mid week Spa break to treat the good lady wife. She loved it, great massage and will go again.

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Verified review Visited December 2014
Posted 2 months ago
Super cool and amazing hotel resort with wonderful sensual spa treatments :)
Also, lovely facilities for everyone all round the hotel resort- especially room service!
Received a top deep tissue back massage and facial which took me into another realm :)

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Verified review Visited November 2014
Posted 3 months ago
I went for a One Night River Retreat Spa Break Getaway and have awarded it 3 stars.

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Verified review Visited November 2014
Posted 3 months ago
I went for a One Night Girls Night In Spa Break and have awarded it 4 stars.

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Verified review Visited October 2014
Posted 3 months ago
The hotel and location were lovely.
Breakfast was quite a stressful experience, due to the fact that we were seated by the kitchen and had to keep listening to the Restaurant Manager speak to the other staff in such a rude manner.
Housekeeping of the bedrooms could be improved, as we had to wash up our own mugs and glasses. Also the water and coffee weren't replenished daily.
There is no room to sit by the pool and read, which I was looking forward to. Although the treatments and steam/sauna rooms were very relaxing.

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Verified review Visited October 2014
Posted 3 months ago
I would recommend that anyone booking this package calls prior to paying to check availability of all of the components of it- the accommodation, massage and dinner. They could only fit our treatments in several hours before check in or several hours after check out which meant we had to travel to the hotel much earlier than we would have liked to. The building we stayed in didn't feature on the website so we were disappointed when we saw it. There was no hot water for showers.
High tea was lovely, the grounds are beautiful, breakfast was amazing.

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Verified review Visited October 2014
Posted 3 months ago
Breakfast staff namely one lady, Linda, was so rude and her treatment of her team was so disrespectful in front of the guests. Took ages for breakfast to be served and her attitude was aggressive which didn't help to diffuse the situation.
Other waiting staff had terrible personal hygiene problems which did not enhance the so called fine dining experience we were to have on our last night.
It did not live up to the other reviews at all, wouldn't bother returning

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Verified review Visited October 2014
Posted 4 months ago
I went for a One Night Elmers Unwind Spa Break Getaway and have awarded it 3 stars.

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Verified review Visited October 2014
Posted 4 months ago
A wonderfully relaxing time in a beautiful setting...friendly staff, excellent food, professional treatments. Particularly loved the "relaxation room", wish could have had more time in there after treatment as they had to close it shortly after...the quality of the hotel room and touches were brilliant. Really liked being able to wake up and make ourselves the nespresso. Enjoyed walking around the beautiful grounds and getting a feel for the area. An all round fabulous time...

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Verified review Visited October 2014
Posted 4 months ago
I went for a Two Night New Forest Retreat and have awarded it 5 stars.

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Verified review Visited October 2014
Posted 4 months ago
I went for a Two Night New Forest Retreat and have awarded it 4 stars.

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Verified review Visited October 2014
Posted 4 months ago
I went for a Two Night New Forest Retreat and have awarded it 4 stars.

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Verified review Visited September 2014
Posted 5 months ago
We had a great stay at Elmers all our needs and wants were facilitated. The staff were very helpful. The only gripe I would have is that breakfast could run a little smoother, perhaps more staff is needed at this time.
Overall we really enjoyed our weekend.

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Verified review Visited September 2014
Posted 5 months ago
beautiful place, was very relaxing. Staff very pleasant and food superb. Room was so clean we even wondered if it was brand new. Only thing which could have been slightly nicer was the jacuzzi, but this too was OK, just badly positioned switch to turn it on...and the seats were a little low in the water comfort. Massage was a good one, and the rest area by the spa was very pleasant. Keen to go again.

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