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Venue rating

4.8

138 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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ADEELA CROWN  Aesthetic Spa
ADEELA CROWN Aesthetic Spa
8th floor, Dorsett Hotel,
58 Shepherds Bush Green, London, W12 8QE
United Kingdom

Hotel Spa

ADEELA CROWN Aesthetic Spa
8th floor, Dorsett Hotel,
58 Shepherds Bush Green, London, W12 8QE
United Kingdom

Opening hours

Mon - Wed 10:00 am - 8:00 pm
Thur - Sat 10:00 am - 9:00 pm
Sun 11:00 am - 7:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

ADEELA CROWN Aesthetic Spa   Last minute
This venue offers discounts on last minute bookings.

Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.8

Chain rating

Based on 138 reviews

5 stars 116
4 stars 16
3 stars 4
2 stars 2
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Photorejuvenation Treatments (2)
  • Face
  • Facials (95)
  • Micro-Needling (13)
  • Hair removal
  • Brazilian Waxing (6)
  • Laser Hair Removal (19)
  • Threading (17)
  • Waxing (3)
  • Massage
  • Aromatherapy Massage (5)
  • Deep Tissue Massage (7)
  • Face Massage (1)
  • Foot Massage (3)
  • Hand Massage (1)
  • Lymphatic Drainage Massage (1)
  • Swedish Massage (3)
  • Therapeutic Massage (1)
  • Nails
  • Manicure (1)
  • Pedicure (1)
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Have you been here? Write a review
Verified review Visited February 2015
Posted 1 day ago
I went for a Crown SpaTea for 2 - Afternoon Tea & 1hr Facial or Massage and have awarded it 5 stars.

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Verified review Visited February 2015
Posted 3 days ago
My two friends and I enjoyed the Emerald Pamper package - a 1-hour facial and a half-hour massage for a very reasonable price compared with other spas in London! Both treatments were excellent. The spa itself is very nice, but quite small. The relaxation room only has three beds so it got a bit crowded when visiting parties overlapped! There is also only one shower in the changing room, which is quite small. All in all, a very pleasant afternoon but this is a spa more suited to visits by small groups and individuals than larger parties.

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Verified review Visited February 2015
Posted 4 days ago
Very friendly therapist, smart rooms and good value. The wax was relatively painless and very thorough - I was made to feel relaxed and comfortable. Highly recommended.

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Verified review Visited February 2015
Posted 5 days ago
Visited for my sister's birthday. Staff were very friendly and accommodating and we left feeling very relaxed.. A perfect afternoon

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Verified review Visited February 2015
Posted 5 days ago
The steam room wasn't working, which was very disappointing - I think there should be a discount in these circumstances - it's one of the main reasons I come to a spa. The place was beautifully clean and lovely - my facial was superb, and the restaurant was lovely for lunch.

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Verified review Visited February 2015
Posted 5 days ago
Best facial of my life - would totally recommend this to anyone. only blip was they rang the night before saying there had been an issue with booking and they couldn't fit me in. after a bit of to-and-fro, this was sorted and i was able to go to my appointment with no issue.

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Verified review Visited February 2015
Posted 1 week ago
Beautiful spa, the staff were very friendly, professional and made me feel relaxed. Treatment was quick and painless, great job done. Would highly recommend and will definitely be back!

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Verified review Visited February 2015
Posted 1 week ago
Everyone at Adeela is really, really friendly and make you feel totally at ease. It's really clean and the environment / atmosphere is relaxing. The level of service is top notch and I would highly recommend to everyone. I will be returning!

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Posted 1 week ago
I went here with a couple of friends for a birthday.

I had a lovely facial and the staff were friendly. However, the experience was brought down by the following:

- The rooms were really cold (the therapists hands never warmed up either so she must have been cold too) so I was uncomfortable throughout a lot of the treatment
- I asked for firm pressure for the massage and received very light
- I decided rather than leave a negative review I'd ping over an email with some constructive feedback. Someone (don't know who as the email was left unsigned) got back to me to ask what the booking name was under, I replied, then I never got an email back to acknowledge it. Poor communication and customer service for a 4 star hotel spa.

I think it's super important to acknowledge feedback properly if someone takes the time to give it and that wasn't done in this case.

Wouldn't go back overall.

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Verified review Visited February 2015
Posted 2 weeks ago
Fantastic as usual - see you in a few days for my next treatment! Love the hotel - such a treat every time!

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Verified review Visited February 2015
Posted 2 weeks ago
I went for a Sapphire Pamper - 2hrs Spa Treatments - 1hr Facial & 1hr Massage and have awarded it 5 stars.

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Verified review Visited February 2015
Posted 2 weeks ago
Had a wonderful facial. Very professional staff. Nice organic products used. The head massage that was part of it was really relaxing.Will certainly return.

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Verified review Visited February 2015
Posted 2 weeks ago
I had a SWEDISH MASSAGE - BODY and have awarded it 4 stars.

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Posted 2 weeks ago
Enjoyed the Sapphire pamper package; it was a relaxing experience from start to finish. The therapists Rana and Cara were very attentive and the treatments were very well done - I would definitely recommend - the experience made all the better by the lovely staff, thank you !

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Verified review Visited January 2015
Posted 3 weeks ago
I went for their Diamond Pamper package which was super. Was there on a quiet Tuesday morning so it was very peaceful. Very professional staff who were very accommodation. Lovely location at the top of a hotel.

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Comments

3 weeks ago
Thank you for your lovely feedback and it was a pleasure to have pampered you.

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Verified review Visited February 2015
Posted 3 weeks ago
I was left waiting 30 minutes after my appt was due to start with no verification from the receptionist on duty (who was having a fun time chatting with someone at the desk) about when it would start. That was a shame and isn't really on. Maybe there was a mix up about my booking - I don't know, but the receptionist wasn't really in the zone with respect to practically managing the situation. And seemed keen to blame the waxer which isn't really in the spirit of being in a team. Fortunately, Cara who gave me my wax was great - she was attentive, thorough and very very good. I would come back because of her.

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Verified review Visited February 2015
Posted 3 weeks ago
I've had the Sapphire pamper treatment at Adeela Crown and thought it was divine. 2 hours of bliss after which I walked out of there extreeemely relaxed. I think I'll go again next month and try out other packages as well. I can totally recommend it.

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Comments

3 weeks ago
We are really looking forward to seeing you again soon...All the best from the whole Adeela Crown Team.

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Verified review Visited January 2015
Posted 3 weeks ago
Fantastic service - had my eyebrows done with Adeela last summer at the old salon and returned to her as I knew she could get my brows back to how I wanted them after having gone elsewhere previously due to location. Happy to travel 1 hour each way to get my eyebrows done here every two weeks....highly recommended!

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3 weeks ago
Really happy to have seen you again and looking forward to see you soon - Adeela

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Verified review Visited February 2015
Posted 3 weeks ago
I am going to be honest and say my wax wasn't the best. One of my eyebrows was burnt slightly and the staff member didn't give me confidence that she truly knew what she was doing.

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Verified review Visited January 2015
Posted 4 weeks ago
I went for a Crown SpaTea for 2 - Afternoon Tea & 1hr Facial or Massage and have awarded it 5 stars.

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