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Venue rating

2.7

8 reviews

  • Ambience
  • Cleanliness
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Love Exclusive
Love Exclusive
Deansgate Mews (Unit 1),
Great Northern, Manchester, M3 4EN
United Kingdom

Makeup Studio

Love Exclusive
Deansgate Mews (Unit 1),
Great Northern, Manchester, M3 4EN
United Kingdom
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Love Exclusive

Love exclusive is where innovative thoughts, creative vibes, outstanding style and extraordinary photography & people collide…….

A day at our studio in Manchester city center will be a day never forgotten…

If you embrace being a woman ( or a man lets not be sexist now ) we surely will love to make your dreams come true making you look and feel like a brand new you… From when you walk through our doors prepare to be treated like the true star you are with LOVE…….

Whether you are coming for a photography experience, an express makeover or coming to browse and indulge in our exclusive fashion range we will be at hand to serve you like the queen or king you are…. are mission is to transform you and pamper you like never before…..

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Services

Services at this venue are not bookable online. Why not check out the other bookable venues near Petersfield?
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Comments

Reviews (written by customers after their visit)

2.7

Chain rating

Based on 8 reviews

5 stars 2
4 stars 0
3 stars 0
2 stars 0
1 star 6
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Facials (2)
  • Haircuts and Hairdressing (3)
  • Makeup Treatments (5)
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Posted 1 week ago
Stay away from 'LOVE EXCLUSIVE' this is a company in Manchester who offer what looks to be a fab deal on WOWCHER but it's not so fab!!! It's a con in my eyes, I made calls after calls to this company to book in for our photoshoot which was a Xmas present for me and my mum yet the phone was either engaged or no answer. I got told the first time I called up to ring back once I had given the gift after Xmas to book our photoshoot, so I did and when doing this I was faced with all these problems. I tried for weeks to get through when getting through eventually I was then told I couldn't book over the phone to then book online on there website using a form and I would receive a call back within 5 working days from sending the form. I NEVER received my call back to then I sent a message through Facebook several times to then be told To call up and someone will take my booking as they said they was back logged with all the forms online so it would be best to call up.. (So why was I told to fill in the form knowing full well they was back logged with emails from the online booking form) I then tried over 30 times to get through still no joy. I then sent more messages to then be told I would receive a call back still no call back eventually they called me but I missed the call as I was called not on the day promised so I called them straight back within minutes and guess what NO answer, this was ongoing for another few weeks. In the end I emailed wowcher to explain this issue I was having and luckily I've now been fully refunded but was advised they don't normally refund the full amount after 30 days of buying the deal. These are some of the bad reviews on line and this is the offer.... STAY CLEAR!!!

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Posted 7 months ago
I won a VIP photoshoot here and it was an amazing experience. All the staff where super friendly and bubbly, I felt instantly put at ease. The makeup and hair girls made me look AMAZING (wish I could remember their names) and where so easy to chat to. The photo shoot was fun (a little modeling 101 at times with poses but after seeing the pictures she knew what she was doing) and tried lots of different backgrounds. Afterwards I was offered something to eat and drink while waiting for photos to be edited which was a nice touch. Natalia let me have a private slideshow of the images so I could see what I liked then went through them with me and told me some of her packages. This is where I disagree with the pressure to buy. I just told her what was/wasn't interested in rather than just nodding along and she was happy to go through the options. In the end I didn't want a package, just my free image and her reply was "no problem, glad you had a great experience!" My advice is if you really don't want to buy a package just say! If you are nodding away acting like you are interested then she will presume you are...
Anyway, my personal view on the photos is they are pretty but a little over airbrushed for my personal preference. That said, I am also aware of photo editing and to do it in the time they did and do 50+ photos is impressive.

TL;DR: Lovely place, very relaxed and fun group of girls. Enjoyed the whole experience and would recommend.

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7 months ago
Hi Chloe,
Thank you for your feedback and review , we really appreciate honesty and we always try to accommodate everyone . Photo editing is something we do for all of our clients and we Do keep originals so if this is what prevented you from any further purchases we can redo them just to your liking and email across until your 100% happy . I think you looked stunning and im happy you enjoyed your day and took the time to write about your experience .

Thank you ,
Natalia & The team

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Posted 7 months ago
After reading these reviews last night i was absolurtely dreading going to the studio today. I felt i had to sign up and review my experience to set the record straight. I had a mother & daughter package which included hair, make up, lunch and obviously photo's with option to buy more. Our whole experience was fab from beginning to end. The studio is very clean and modern, staff were very friendly and accomodating. Hair/ Make up artists were fab, photographer made us feel at ease. We were given lunch and offered drinks regularly. I wasnt looking forward to being there for 5 hours but it flew by. At the end, were looked at lots of beutifully done pictures (at the beginning you are given many options... airbrushing, teeth whitened on pics etc. so you can leave completely natural or what ever you wish) There was no pressure at all to purchase the pictures but we were so pleased with them that we did buy some, but felt confident we could have said no if we hadnt wanted any. Im really glad i wasnt put off by the other reviews and completely recommend going. Well done girls and thankyou.

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7 months ago
Hi Hayley,
Thank you for writing a review on here, it really means a lot . The bad reviews on here don't reflect how an experience with us truly is except from yours and im so glad you didn't cancel !! and took a chance to see for yourself !. We have had over 3000 clients since we opened and only 6 bad reviews we cant please everyone but we certainly do try with 110% effort for each and every person . Hopefully we may see you again in the future , we are offering just hair and make up services and beauty treatments too from 14th July .
Kind regards,
All the team !! xxxx

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Posted 1 year ago
Left feeling very upset and ripped off, repeatedly asked for costs of packages all day, no one told me until 7 hours in, I then felt pressurised to buy a package, the lowest cost of which was £399.00 for 6 photos. I have been dealt with badly by Natalia since leaving and complaining and would have to say it was the worst experience of my life. Makeup was badly done, I looked like a drag queen, wonky lipstick and I really wish I hadn't gone. Read the reviews please. Do not trust this studio.

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9 months ago
Natalie,
You loved your photos in your viewing with me and i never put you under any pressure , you had £100 discount so paid £299 for your images with copyright along with prints which is a very good price for the quality and time that was put into your expeince and finished photos . you were with us for 4 hours not 7 and it was yourself and your friend who both bought a package and were happy customers . You had plenty of time to change your mind and you also d=signed a declaration before you left to say you understand you cannot cancel once you leave with the disc and take it home . I never had a complaint from your friend that she felt pressured or wanted to cancel but you emailed around 3 days later to say you wanted to cancel you hate the photos . I spoke to you and explained unfortunately you had time to now download the images and cannot cancel . You got really upset and said your partner want happy and you wanted to cancel . I explained again I'm really sorry for you feeling upset and maybe your partner wasn't happy but i could not allow you to dance as it had been 3 days and you had the CD at home . You then sent me a very horrible email and decide to vent your anger with untrue lies . This isn't fair Natalie you looked beautiful on your images and your hair and make up was stunning . Our true reviews are on our face book page we only have 5 bad reviews out of over 4000 clients and they are not because of our bad service its because we can't please everyone no matter how lovely we are and professional . Its always a choice you as the consumer makes to make a purchase if you make the wrong choice its not fair to slander our business because you change your mind .

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Posted 1 year ago
Stay well clear, so unprofessional, where do I start?

My daughter and sister had purchased these photo shoot packages through group on in March 2013, for themselves and several family members as mother’s day gifts, there was six of us altogether so we were given different time slots as they can only do makeup for two people at a time, the first time slot was 12.30pm the last 3.30pm we were still there at 7pm.

On arrival we were greeted nicely and offered refreshments (that were included in the package) finally after quiet a long wait we were taken through to have hair and make up done, the make up was far too thick even though we had asked for it to be more natural looking, but saying that the girls who done hair and make up were really nice, but the girl who was supposed to be helping with clothing and photo shoot was more interested in what SHE looked like, constantly messing with her hair and clothing, not once did she offer to help us with our clothing, then in the photo shoot she just sat on a chair the whole time messing on her mobile phone, the poor girl who took the photos was basically on her own no wonder they were running behind schedule, by the time we had finished it was 7pm and we had all had enough so we had to make a further appointment for the week later to go and view the pictures. We decided we didn't want to buy any of the pictures because they wasn't worth the amount they were charging, a lot of them were just far to airbrushed and didn't really look like us so we just chose one picture that was included in the package price, well this is where the real problems started, firstly we were told it would be on a disc NOT a print then they were having problems uploading the disc so the woman went down stairs to try on another computer, eventually after being there for nearly 3 hours we were finally given our disc which to our disappointment once home two of them (mine and my daughters) didn't work and one of them (my sisters) had a piece missing out of her arm so we phoned to explain this and thought it would be sorted out but four days later I phoned up again, I was told I would receive a phone call some time that day which I didn't, after having to make another 3 phone calls the woman told me she would redo them and send them out to me, when they arrived my sisters was still exactly the same with part of her arm missing and mine had half my arms and half my head chopped off so you can imagine how I felt I was so disappointed, I then made another phone call to say I wasn't happy with the pictures and was told yet again I would receive a phone call on that day, four days later I was still waiting for the call so I decided to go down to the shop and speak to somebody face to face, well the customer service and attitude I received from the manager was disgusting, basically she told me she didn't really have the time to see me but would take a look at the disc, then said they were contemporary pictures and was supposed to be like that and that we chose those picture so that’s what we got, I told her I would not have chose a picture with half my head and arms chopped of but she insisted I did and wouldn't do anything about it, then kept telling me while huffing and tutting at me she didn't have time for this and I have got a cheek to complain about a picture that is free, so obviously this is what the problem was we weren't spending any more money with them, when I told her it wasn't free it had been purchased with the package she then told me they went out of their way for us on the day of the photo shoot as they don’t usually do group bookings because it takes up to much of their time, so in-fact they had advertised for a service that they couldn't fully honour but they still took the booking and payments for this.

My advice is to stay well away from this company they are unprofessional, only interested in making money, have no customer loyalty at all and would benefit from a course on customer service, I would never recommend this place to anyone, they have totally ruined my mothers day gift which was supposed to be a special day.

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9 months ago
Hi Karen,
You had your viewing and decided you didn't want to purchase anything you all wanted to take the one included in your package which is absolutely fine.
You then called to say the images were different and head and limbs were chopped off , we said this is our style of photography contempory where we take 3 different style of shots from further away, closer then very close . I explained that the pictures you saw in your viewing would be the same as your disc after checking the image numbers and seeing there was nothing wrong with the images it was explained this was just contempory photography . We thought this issue was now resolved.
A few days later you turned up to love exclusive on a Tuesday when we are closed the door was locked , i opened the door and asked if everything was OK you said you wanted to return the picture and choose a different one as your head was chopped off .
You wanted to show me your disc so i put the training session on hold to accommodate your request . We went downstairs to where the back up is with the images of that month ad i put in your disc , your images looked absolutely fine as i thought, you just didn't understand the style of photography we do . I assured you that we hadn't changed the image it was the correct one . You then accused your viewer had changed the image you wanted and the image you chose was exactly the same but had the whole of your head and wasn't cropped in to the top of your hair like the one on your disc . I then went int the back up brought up your original photo shoot and showed you there was not a picture the same as the one on your disc but with the whole of your head and hair in . The image on your disc was the same picture you loved and chose on the day . When you realised that we hadn't changed your image you got angry and started to raise your voice and demanded that i give you a different picture for free . I explained that we couldn't do this but you could purchase 1 for £50.

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Posted 1 year ago
AVOID LIKE THE PLAGUE!!!!! Absolute shysters and con merchants, not one professionally trained person in the whole building, cheapest of the cheap nasty products, halfwit staff, cheap fizzy wine, if your looking for a day out, your better off staying in...

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1 year ago
Claire im shocked that you could say this as i have been to Love exclusive along with most of my friends and family as its come so highly recommended we all had the most amazing time !. My photos are beautiful and the staff are probably the nicest and most professional i have come across at a studio . Well if your thinking of wanting some professional photos and to boost your confidence i would recommend Love exclusive and their face book page with their real clients speaks volumes im happy and so many more including everyone i know who has been . Peace and Love !

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9 months ago
Which studio sent you claire ? We remember being extremely patient and nice to you , you requested extra bubbly ad then laughed all the way through your viewing at your pictures, and didn't even want to know about our Packages so I'm confused of how you can say we are con merchants you paid £19 for a whole day of pampering by professionals who are the best in manchester . We have the the best service and products of any studio in Manchester and our face book page with our real clients reviews speaks volumes . I think its unfair to try and sabotage our business because we are clearly a threat to whoever you work for .

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Posted 2 years ago
Stay well away!

The make up 'artist' hands shook so much I looked like a drag queen, and she couldn't curl my hair with straighteners, someone else had to do it for her. Half the staff sat there on their phones. The photographer, however, was amazing and saved the day as far as I was concerned. Then we got well and truly ripped off by Natalia. I have subsequently emailed her to ask for the two prints we bought, alongside a cd of images for £370 (ridiculous, this was after negotiating the price down!) and surprise surprise, have heard nothing back. I cannot recommend this place after my experience. GO elsewhere!

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Posted 2 years ago
The owener, Natalia doesn't stick to what she agrees. She agreed to provide all photos on a CD but then only gave a selection. You are made to wait ages. Stay away plenty of other photographers out there to choose from that are professional.

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