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Venue rating

3.9

23 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Lashious Barking
Lashious Barking
The Vicarage Field Shopping Centre,
Ripple Road, Barking, IG11 8DQ
United Kingdom

Salon

Lashious Barking
The Vicarage Field Shopping Centre,
Ripple Road, Barking, IG11 8DQ
United Kingdom

Opening hours

Mon - Sat 8:00 am - 8:00 pm
Sun 10:00 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

Lashious Barking part of Lashious Beauty

Lashious has various locations around the UK and more are opening soon.

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Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

3.9

Chain rating

Based on 23 reviews

5 stars 11
4 stars 3
3 stars 5
2 stars 2
1 star 2
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Brazilian Waxing (1)
  • Hollywood Waxing (1)
  • Manicure (8)
  • Pedicure (2)
  • Threading (10)
  • Waxing (4)
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Have you been here? Write a review
Verified review Visited August 2015
Posted 1 week ago
really bad manicure, chipped the night I had my nails painted and beautician didn't even apply a base or top coat because she was too busy on the phone. small range of nail varnish to chose from. won't be returning.

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Verified review Visited August 2015
Posted 2 weeks ago
I had the threading treatment done and it was okay. Therapist was professional and friendly as are the other staff.

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Verified review Visited August 2015
Posted 3 weeks ago
I has just paint on my nails. It was very basic they don't have a lot of colours but they had the colour I was after so I was happy.

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Posted 3 weeks ago
I frequently go to this branch of Lashious and since the new Manager/Supervisor has been posted here, I must say that the Customer Service level has seriously plummeted.

The new Manager is very rude and obnoxious! She is ready to tell the customers off if and when she feels like it. I have seen her on a few occasions raise her voice at people and that is no way to retain customers.

The other day, I saw her tell a customer off because the customer asked to move her baby closer to her whilst threading her eyebrows. I tried telling her that, that was no way to speak to a paying customer, but alas, she turned on me too!! She started making hand gestures of *speak to the hand*. Then she went off into her native language and I am sure she wasn't saying pleasant things about me. I was in shock when she did that! I have worked in retail before and if I ever spoke to customers that way, God knows that would be the day I got my first warning!

Needless to say, I went somewhere else that I knew will provide a better service.

Other reasons I personally wouldn't be attending this particular branch again is that, they frequently change the staff there. You go one day and you can come out with good eyebrows; you go there another day and your eyebrows are at the worst they can ever be because the new staffs are not properly trained.

My recommendations:

1. Firstly, please change the manager. You may lose a lot of customers if you have such a fiery manager who lacks basic interpersonal skills.

2. Please ensure that the staff are well trained for everything. We don't need interns (who haven't had adequate training, working on our eyebrows and destroying them in the process)

3. Stop changing the staff frequently! Just when I get used to one staff threading my brows, I go there another time asking for her and viola, she has been transferred to another store!

I hope with this review, the owners of Lashious would consider making some changes.

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Posted 1 month ago
I visited this salon at Vicarage Mall, Barking today and received the worst customer service! Firstly as I entered, I was completely ignored even though the ladies working there saw me come in! The lady nearest to the door, even when I tried to speak, she pretended to be deaf and she behaved the same way with the other customers who walked in. When she was done with the current customer, all she did was looked at me and my friend and nod upward (poor way of prompting why we were there), and my friend sat down to do her eyebrows. She took 30 minutes and we requested her to make several changes, she was clearly not skilled to do her job. To make it worse, she actually stopped midway thrice and attended to 3 other customers before finishing her job with one! And finally she just walked off and told the other lady to attend to my friend, without telling any of us. I can understand if she found it tough and wasn't able to somehow make the corrections, but I told her I wanted to do my eyebrows as well and she said she would attend to me but never did. As mentioned above, she attended to 3 other customers who came in after us, and throughout I was ignored. When I complained to the other lady, she said that she was new, which is the oldest and most stupid excuse in the book! Why was she hired for being inexperienced then?

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Verified review Visited July 2015
Posted 1 month ago
I have had the upper lip wax done before but this time I felt like the staff who done me was a bit rude and she did my wax really harshly without any consideration so I was abit disappointed.

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Verified review Visited July 2015
Posted 1 month ago
I had threading treatment done and was very good. Therapist friendly and professional and I would recommend the salon for this treatment.

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Verified review Visited July 2015
Posted 1 month ago
I had the threading treatment done and I was pleased with end result. Therapist professional and friendly. I would recommend the salon.

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Verified review Visited June 2015
Posted 2 months ago
I had a waxing on my upper lip and chin but I didn't want my chin done so the lady kindly offered to do my eyebrows instead. I was very please with the service and would go again to have another wax done.

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Verified review Visited June 2015
Posted 2 months ago
I had the manicure treatment and therapist did a good job. She was very friendly and followed any requests I had. Would recommend the salon

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Verified review Visited June 2015
Posted 2 months ago
I had the eyebrow threading treatment done. Therapist was professional and polite. I would recommend the salon for this treatment.

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Verified review Visited June 2015
Posted 2 months ago
I had the eyebrow threading treatment and it was good. Therapist was friendly. I would recommend the salon for this treatment

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Verified review Visited May 2015
Posted 3 months ago
I had the eyebrow threading treatment and it was good. Therapist was professional and I would recommend the salon for this treatment

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Verified review Visited April 2015
Posted 4 months ago
I had the eyebrow threading treatment and therapist did a good job. She was very friendly and followed any requests I had. Would recommend.

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Verified review Visited April 2015
Posted 4 months ago
I had the manicure treatment and therapist did a good job. She was very friendly and followed any requests I had. Would recommend.

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Verified review Visited April 2015
Posted 4 months ago
The Polish was cheap and it was breaking off within the hour so I would not go back there again.

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Verified review Visited November 2014
Posted 9 months ago
I had the manicure treatment and therapist did a good job. She was very friendly and followed any requests I had. Would recommend.

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Verified review Visited November 2014
Posted 9 months ago
I had eyebrow threading treatment done and therapist did a good job. Therapist was friendly and did what I requested.

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Verified review Visited October 2014
Posted 10 months ago
I had threading and treatment was fine. Therapist was friendly and listened to what I said I wanted to have done.

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Verified review Visited October 2014
Posted 10 months ago
I had a manicure done and therapist did good job. Staff were friendly towards me and answered any queries I had.

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