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Venue rating

4.2

223 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Ki Spa at Nuffield Health Holistic Treatments Specialists
Ki Spa at Nuffield Health Holistic Treatments Specialists
Nuffield Health (High Point Village is located behind Tesco Express Hayes Town),
High Point Village, Station Approach, Hayes, Middlesex, UB3 4FL
United Kingdom

Health Club

Ki Spa at Nuffield Health Holistic Treatments Specialists
Nuffield Health (High Point Village is located behind Tesco Express Hayes Town),
High Point Village, Station Approach, Hayes, Middlesex, UB3 4FL
United Kingdom

Opening hours

Mon - Fri 10:00 am - 7:00 pm
Sat - Sun 9:00 am - 5:30 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Ki Spa at Nuffield Health Holistic Treatments Specialists

Hidden away in High Point Village Hayes, the beautiful settings are perfect for a secret getaway. Ki Spa has created a little haven for those who are weary and in need of some serious de-stressing and down time. A mini boutique spa for serious massage lovers set inside High Point Village, Nuffield Health, Hayes. Available to our guests are two double massage rooms. The starry light twinkle ceiling will bliss you out, you will drift away in the soothing candle-lit room and relaxing music. Our team of Holistic Massage Therapist truly believe that massage should be a way of life to feed, nurture and revitalise the soul... therefore not just a treat, but way of life. That's why we offer the most down to earth prices this side of London!

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Services

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Comments

Reviews (written by customers after their visit)

4.2

Chain rating

Based on 223 reviews

5 stars 100
4 stars 91
3 stars 26
2 stars 4
1 star 2
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (3)
  • Body Treatments (1)
  • Steam and Sauna Therapy (7)
  • Counselling & Holistic
  • Aromatherapy (10)
  • Face
  • Facials (61)
  • Men's Facial (8)
  • Fitness
  • Swimming (2)
  • Hair removal
  • Hollywood Waxing (1)
  • Massage
  • Aromatherapy Massage (12)
  • Bamboo Massage (1)
  • Deep Tissue Massage (13)
  • Indian Head Massage (2)
  • Stone Massage Therapy (36)
  • Swedish Massage (1)
  • Thai Foot Massage (15)
  • Thai Massage (30)
  • Therapeutic Massage (33)
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Have you been here? Write a review
Verified review Visited August 2015
Posted 2 days ago
Overall a great experience. The staff is very helpful and polite. The massage rooms are equipped with great facilities which brings a sense of relaxation. We were looked after very well. The massage itself was relaxing and exceeded all expectations.

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Verified review Visited August 2015
Posted 2 weeks ago
I went for a Spa Getaway Experience for Two and have awarded it 4 stars.

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Verified review Visited August 2015
Posted 3 weeks ago
A good experience with good facilities. Not quite as clean as I would have like, especially in the changing room areas but the actual facilities were good and the staff were great!

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Verified review Visited July 2015
Posted 3 weeks ago
The experience was very nice. I could hear the door being open and slammed each time a person was going in or out the changing room, and the treatment room was rather cold (I could feel a/c the whole time) when my husband and I had our treatments. These things are easily rectified though, so I am hoping that next time I visit I will find even more relaxing than the first time. The therapists were very friendly and gave us some good advice on prolonging the treatments' results so overall I'd recommend the treatments offered at Ki Spa. Thank you & see you next time.

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Verified review Visited August 2015
Posted 3 weeks ago
It was lovely! Massage and facial were brilliant and the masseuses definitely knew what they were doing; the strawberry tea afterwards was amazing too. Only thing I would say is that the walls in the treatment rooms are quite thin, so you can hear background noise which is a little distracting during massage, but I wouldn't put it off me visiting again.

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Verified review Visited August 2015
Posted 3 weeks ago
I went for a Spa Getaway Experience for Two and have awarded it 3 stars.

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Verified review Visited July 2015
Posted 4 weeks ago
Overall it was alright but there were many things that's I could pick faults at firstly when we arrived the receptionist a male seemed quiet frustrated so his tone of voice was not welcoming also while have our massage there music turned off and rather than it being a relaxing atmosphere me and my husband we could hear someone's phone going off every couple of mins and we could hear them cleaning the next room the ladies that did our massage were nice but u think the experian ce was ruined by small things

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Comments

3 weeks ago
Dear S A Mukith,

Thank you for your feedback.

We are surprised to hear your comment regarding the Therapist who greeted you, this is the first time we received such a feedback about him, his name is usually associated with excellent Customer care and he is the most requested Therapist by our repeted Guests.
According your visit log and your Therapists notes, you enjoyed your treatments throughout especially your partner, the unforeseen music system error was no longer that 30 seconds after which the music was reinstated, we do appreciate this may have interrupted your relaxation and sincerely apologise.

Kind Regards
Ki Spa Manager

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Verified review Visited July 2015
Posted 4 weeks ago
This spa package is fairly basic- the facilities are nice, if a little basic and it definitely doesn't feel like a luxurious experience in the pool area itself- you can see everyone pounding the machines in the gym from all sides of the pool/sauna area. The hot stone massage was pretty decent but, in hindsight, 25 minutes is just not long enough to relax properly- it was over in a flash.

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Comments

3 weeks ago
Dear Natalie,

Thank you for taking your time and sharing your feedback.

Ki Spa is situated within Nuffield Health Club and tagged as such, which is a health club with a gym above the wet spa area.
The package you selected Indulge Taster includes free use of the wet facilities, which comes at no cost to you and a 25mins choice of treatment.
Ki Spa prides itself on providing exceptional, affordable holistic treatments using organic skin care and oils as a means to promote wellbeing and healthy lifestyle, we do not promote luxury venue.

We are sorry to hear the facilities did not meet your expectations and hope next time you will select one of our many packages, which include full body treatments or two, which will offer you longer treatment time to enjoy.

We hope to see you again in the future.

Regards

Ki Spa Manager

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Verified review Visited July 2015
Posted 1 month ago
Totally perfect day for my birthday treat can't wait for next time defo worth the money spent thank u very much

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Verified review Visited July 2015
Posted 1 month ago
I went for a The Bamboo Melt & Lift and have awarded it 5 stars.

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Verified review Visited July 2015
Posted 1 month ago
I went for a Coconut Dream Spa Oasis for two and have awarded it 3 stars.

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Verified review Visited July 2015
Posted 1 month ago
Unfortunately, what people fail to understand is that SPA means Sanitas (or sanus) per aquam, which means health through water. In order to be called a SPA the facilities must have a treatment pool (different from a swimming pool), and treatments with and in water, such as the vichy massage. This said, I knew that I was not booking treatments in a real SPA and therefore I give 4 stars overall as the the therapists know what they are doing, the staff was very nice and my friend and I had a great morning. I mixed up the times and the staff was extremely helpful. As there was a spot open they gave it to us. . I gave 3 stars in regards to cleanliness because I am very picky when it comes to bathrooms and the shower-heads need to be taken out to be descaled. Additionally, we arrived at 10am and some toilets were dirty. At 12/1pm, when we left, those same toilets had not been cleaned. I used the toilets during my morning and at no point were they cleaned. Finally, there are shelves in the shower were one can put their soap, shampoo, etc. In overall we had a very good morning and I am sure once your sort out these little details and I return I will give you the overall 5*.

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Verified review Visited June 2015
Posted 1 month ago
I went for a Oriental Bliss Spa Experience for Two and have awarded it 4 stars.

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Verified review Visited June 2015
Posted 2 months ago
I went for a Ki Spa Indulge Taster Incl. Choice of Massage or Facial for two and have awarded it 5 stars.

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Verified review Visited June 2015
Posted 2 months ago
We have loved our experience at Ki spa! Everyone was very friendly and helpful, we felt welcomed and well looked after.
Everything exceptionally clean and loved the ambiance. Loved going nice and early as we had the spa nearly just for ourselves :) ( then started to fill up later on). Very well located, 3 minutes walk from the station.
Will definitely come back again and would recommend.

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Verified review Visited June 2015
Posted 2 months ago
I went for a Herbal Lift Organic Zen Spa Experience for two and have awarded it 5 stars.

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Verified review Visited May 2014
Posted 2 months ago
i just didn't understand that the very small wellness center was in a gym. the sauna was too small so we did't manage to get into it. the massage was good.

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Comments

2 months ago
Wow how disappointing it was not clear where Ki Spa is located as we are advertised as Ki Spa at Nuffield Health. We also find your comment regarding the sauna size it rather unusual, it is the first time we had such a feedback, as it is an 6-8 Guests sauna included in your package free of charge. We also included free use of the rest of the facilities sauna, swimming pool, jacuzzi, heated stone beds we hope you managed to get to use them.
You complemented your treatment and we hope to see you again for more pampering outstanding Guest care and holistic organic treatments.

Kind Regards
Ki Spa Manager

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Verified review Visited June 2015
Posted 2 months ago
I went for a Coconut Dream Spa Oasis for two and have awarded it 4 stars.

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Verified review Visited June 2015
Posted 2 months ago
I went for a Jade Hot Stone Indulgence for Two and have awarded it 5 stars.

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Verified review Visited May 2015
Posted 2 months ago
I went for a Jade Hot Stone Indulgence for Two and have awarded it 5 stars.

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