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Venue rating

4.1

51 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Kensington Skincare Chelsea
Kensington Skincare Chelsea
1a Hollywood Road,
London, Chelsea, SW10 9HS
United Kingdom

Salon

Kensington Skincare Chelsea
1a Hollywood Road,
London, Chelsea, SW10 9HS
United Kingdom

Opening hours

Mon - Fri 10:00 am - 8:00 pm
Sat 10:00 am - 7:00 pm
Sun - Closed -
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Kensington Skincare Chelsea   Off-peak
This venue offers discounts on off-peak appointments.

KensingtonSkinCare is Chelsea's preimier day spa, treatment centre and hair salon. We specialise in all areas of beauty - traditional, non-surgical aesthetic and hair styling. Above all our salon owns among the most advanced beauty equipment in London and offers our clients cutting edge beauty treatments. We are located 2 min. away from Chelsea and Westminster Hospital.

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Services

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Comments

Reviews (written by customers after their visit)

4.1

Chain rating

Based on 51 reviews

5 stars 21
4 stars 21
3 stars 5
2 stars 0
1 star 4
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Backcials (6)
  • Cryolipolysis (3)
  • Face
  • Eyebrow and Eyelash Treatments (1)
  • Facials (3)
  • Men's Facial (2)
  • Microdermabrasion (5)
  • Hair
  • Brazilian Blow Dry Keratin Treatment (2)
  • Hair Colouring and Highlights Treatments (1)
  • Haircuts and Hairdressing (3)
  • Men's Haircuts and Hairdressing (2)
  • Hair removal
  • Brazilian Waxing (1)
  • Hollywood Waxing (5)
  • Laser Hair Removal (1)
  • Waxing (3)
  • Nails
  • Manicure (3)
  • Pedicure (8)
  • Two Week Manicure (3)
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Have you been here? Write a review
Verified review Visited August 2015
Posted 1 week ago
Highly recommended - a very small saloon but using top products and has great stylists. The receptionist was friendly, other members of staff offered me a drink / magazines during a short wait and I got my hair done exactly the way I like it plus got some great styling tips! Would be going back again and try more of the treatments offer.

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1 week ago
Thank you very much for your feedback Viv! We are really pleased you had such an enjoyable experience with us! We look forward to seeing you very soon! Best Regards, KSC team

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Posted 3 weeks ago
Had a groupon and was, to be frank, treated like dirt.

I was treated shabbily from start to end. I duly handed in my printed voucher on arrival, to the receptionist, yet when I left, she asked for it again and denied me having handed it to her earlier!! When I told her nicely that I'd already handed her it, she immediately stopped smiling and glared at me, and said "ummmm...right, sure you did..."

I had highlights and after they were painted in and were taking, a regular customer came in, so the guy doing my hair actually chucked me out of my chair, and told me to go and sit in the waiting area by the door!! He then fell over himself offering her drinks and snacks. I'd been offered nothing.

To top it all, the water ran out because of some issue they had, so I was kept waiting at the sink with product STILL IN my hair and desperately needing to be washed out, while they all panicked.

Never again.

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2 weeks ago
Dear Yasmin

We are really sorry to hear that you had such a disappointing experience with us! It's true we did have an emergency issue with hot water about 3 months ago (it was an issue with our boiler) but it has been all fixed now! Please feel free to contact us directly on info@kensingtonskincare.co.uk and we see what we can do for you! KSC team

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Verified review Visited July 2015
Posted 3 weeks ago
Would not recommend. This is a small hair salon that has a pedicure chair and nail section squeezed in in the back. Perhaps it was because I was their last client in a Saturday. But the staff were more concerned with gossiping about each other's plans for that evening. Little if any attention spent to me, the customer to the extent I actuslly found myself feeling somewhat of a nuance. A luxury pedicure this was not! Nail polishes were cheap and tacky in selection. The pedicuist was good though I had to feel sorry for her as she was working with what was given to her. Cheapest products avail were used. Even the so called exfoliating was carried out using remnants of product in a dish that must have been there all day rather than use anything fresh. Drying my nails became almost a comedy act in motion. Where was there an electrical point??? Finally I was told my nails were done and dry. I was wearing open toe sandals. I lived 5 mins away. I didn't even walk, by the time I arrived home, carefully removed my shoes- one of my big toes had already had half the nail polish smear and had come off. Forget trying to call them, even before my appointment. It was near impossible to get them to answer, if I was lucky I occasionally heard an engaged tone. I would not go back there at all. And certainly don't reccommend. Very disappointing.

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3 weeks ago
We are very sorry to hear you had such a disappointing experience with us! We are constantly working on improving our customer care and we have a base of very happy regular customers. Again we do apologise for any inconveniences caused. Kind Regards, KSC team

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Verified review Visited August 2015
Posted 3 weeks ago
Absolutely loved my treatment and will be coming back - the Spa is using top quality products and is very conveniently located, it is clean and well maintained. The therapist was very professional, introduced all the details of the treatment, gave additional advice, was careful and considerate and discussed my questions in details. Would highly recommend. The receptionist also made a great difference - gave me a warm welcome and I reserved a new session smoothly straight after. Thanks

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Verified review Visited July 2015
Posted 1 month ago
Wonderful experience--the stylist was very competent and thorough and he really listened and cut my hair exactly as i wanted!. The staff is also really pleasant, the booking was hassle free and the place is nice and convenient to get to. I will be returning for my next hair cut and possibly trying their other services as well. Thank you.

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4 weeks ago
Thank you Sue . you are a very nice client too. we look forward to guest you soon.
Ksc T eam .

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Verified review Visited July 2015
Posted 1 month ago
Great shellac pedicure from Kristina. Clean salon and friendly staff. The booking was straight forward and they had all the details on the system.

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4 weeks ago
Thank you for your visit looking to have at the salon soon!
Ksc Team

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Verified review Visited July 2015
Posted 1 month ago
I had a Shellac manicure delux and have awarded it 3 stars.

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1 month ago
Thank you for you visit Harriet.
Ksc Team

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Verified review Visited July 2015
Posted 1 month ago
I had a Facial Microderabrasion and have awarded it 3 stars.

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1 month ago
Thank you for you visit Zahra.
Ksc Team

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Verified review Visited July 2015
Posted 1 month ago
Probably one of the best time place I went for pedicure and manicure.
Very friendly staff and well experimented, the service was excellent and relaxing

Wills exo go back there

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Posted 1 month ago
Have been here a few times now - for pedicures and microdermabrasion treatments. Very happy with the microdermabrasion treatment and have already noticed results.

The staff are lovely. Cynthia is a gem - I had the most amazing and relaxing pedicure with her. I got the works! Feet buffed, massaged and moisturized, plus a lovely polish at the end.

Lovely treatments and well priced. I've always left 100% satisfied. Am definitely a returning customer.

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Verified review Visited July 2015
Posted 1 month ago
Kristina, the girl who did our manicures was very lovely. Good value, will definitely be coming back for a manicure.

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Posted 1 month ago
This was my first and last waxing there. The lady did not care absolutely is she does properly or not. As well she was not very friendly as well- when i told her I paid for under arms as well, she became not satisfied and told me off. I should have told her about it. Excuse me....I told everything over the phone while making and appointment and later at the reception. I felt really stressed but when I came home I felt even more stressful when saw the results - not properly done.
I do not recommend.

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1 month ago
Oh Nora
We really sorry the feel that way that seems that happy at the salon . Please contact our store manager they will try the best to make you happy and you can have different experience .thank you to take the time and visit our salon .
Ksc Team

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Posted 2 months ago
I had a hollywood wax recently here. The lady was lovely and very social. The venue is located in a very nice area and it is modern and clean. The lady's technique was so and so. The wax they have is of great quality, but there was something about the technique that made the experience a bit more painful than normal. I think that it was a temperature thing. Overall very satisfied though!

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1 month ago
Thank you for your visit . we recommend to try others treatments with us too !! we so please to have you as costumer too.
Best Regards
KSC tEAM

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Verified review Visited June 2015
Posted 2 months ago
The Lady who did my RF was very friendly and explained me everything I needed to know about this treatment . Would strongly recommend this salon and this treatment . You need more than one visit but definitely a progress just after one treatment .

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Verified review Visited June 2015
Posted 2 months ago
I bought this product as I thought they used the Juvexin Global Keratin System. This was not the case and I didn't find out until I asked the girl doing my hair what product she used and she said it was called London Keratin (which I am struggling to find reviews of online). In my eyes, this is misleading of the product and I am looking to get my money back.

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2 months ago
oh dear this completely new for us we normally running out stock time to but we always aware the clients before start the treatments you should something to the manger and we can fixed for you we really sorry to heard this issue used the public media rather to address to our company . for our future clients please go out from our salon with a problem please talk to us . we always believe our clients our number one in our business . thank you for your visit and feel sorry to not full your expectations .
Best regards
KSC TEAM .

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Verified review Visited June 2015
Posted 2 months ago
The woman who took care of my pedicure was very efficient, and professional, I really enjoyed and managed to relax, thank you

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Verified review Visited June 2015
Posted 2 months ago
The manicure was overall very good. The pitty was to pay £10 for shellac take off when I paid the whole manicure £15. Apart from this great service and the manicure was done very very well.

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Verified review Visited May 2015
Posted 3 months ago
I had an IPL laser hair removal treatment - it was my first one at the salon, and I had a patch test a few days before which was very quick. The treatment itself was quick and less painful than treatments I have had in other salons - I will be back in the future

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3 months ago
Thank so much for you comments we try to improved every days our services this help us to be motivate and keep go in on hard job!!!
Ksc team

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Verified review Visited May 2015
Posted 3 months ago
I have been for a shellac manicure previously and they charge £10 to remove! The lady Kristina is very good and thorough.

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3 months ago
Thank so much for you comments we try every day to improve our services . We hope we can make you happy next time. £10???? We will look into for next time visit .
Best regards
Ksc team.

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Verified review Visited May 2015
Posted 3 months ago
I have awarded 5 stars! The lady knew exactly what she was doing and was very friendly and welcoming. I would recommend this place.

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3 months ago
We our so happy to make 5 star means we doing well!!! we looking to see at the salon soon.
ksc team

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