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Venue rating

4.2

20 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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KCUK Hair and Beauty Day Spa
KCUK Hair and Beauty Day Spa
55,
Mill Lane, Solihull, West Midlands, B91 3AT
United Kingdom

Day Spa

KCUK Hair and Beauty Day Spa
55,
Mill Lane, Solihull, West Midlands, B91 3AT
United Kingdom

Opening hours

Mon - Closed -
Tue - Fri 10:00 am - 6:00 pm
Sat 9:00 am - 6:00 pm
Sun 11:00 am - 4:00 pm
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

KCUK Hair and Beauty Day Spa

Welcome to the ultimate Ladies & Gentlemen's Hair Beauty & Day Spa, situated in the heart of Solihull Town Centre. An oasis of luxury and tranquility where self indulgence is the only rule. KCUK offers a sanctuary of personal comfort and total escapism, with the highest level of service. Awaken your senses in the haven as you revive, relax and rejuvenate.

We also have Sauna and Steam Rooms, which soothes away all your tensions. Our treatments range from indulgent massages and detoxifying body wraps to beautiful facials and holistic therapies for both men and women. We also offers a wide range of hair, beauty and grooming services including waxing, manicures, pedicures, tints and makeovers. We pride ourselves on offering a wide range of hair and beauty treatments that will suit every one who comes into our salon, from the classic to the contemporary by a highly trained team designed to ensure you walk out of our salon feeling amazing and rejuvenated.

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Services

Services at this venue are not bookable online. Why not check out the other bookable venues near Solihull?
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Comments

Reviews (written by customers after their visit)

4.2

Chain rating

Based on 20 reviews

5 stars 12
4 stars 3
3 stars 2
2 stars 0
1 star 3
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Body Wraps (1)
  • Spray Tanning and Sunless Tanning (2)
  • Face
  • Eyebrow and Eyelash Treatments (2)
  • Hair
  • Haircuts and Hairdressing (2)
  • Hair removal
  • Waxing (4)
  • Massage
  • Deep Tissue Massage (4)
  • Therapeutic Massage (1)
  • Nails
  • Manicure (2)
  • Pedicure (2)
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Have you been here? Write a review
Posted 3 years ago
KCUK offered a “Six-Hour Pamper Experience For Two, with a Full Range of Face, Body and Hair Treatments, Champagne Lunch and More at KCUK Hair & Beauty Day Spa” which I bought as a present for my parents. I purchased this with the hope that the experience would be one of pampering, relaxation and luxury. However what ensued in my opinion was a barrage of 'treatments' delivered in a unprofessional, haphazard manner in what were unsanitary conditions.

The file and polish treatment was rushed and the quality of the nail polish poor to say the least, as it started to chip within hours of leaving the salon.

What was described as a "champagne lunch for two", consisted of a white bread sandwich with a sparse cheese filling and half a packet of crisps each with tap water, when asked whether they could have a cup of coffee, the staff decided this had to be at the expense of the champagne.

The sauna and steam rooms were slippery, and when staff were informed they simply replied it was due to the oil from the treatments they had just received. However they had cleaned their feet before stepping into the steam room, so whether the floor had in fact even be cleaned remains a question. Furthermore if this is known to be a hazard, suitable footwear should be provided, or customers should be asked to bring some with them.

The hand basins in the toilet had hair in there, and the floor of the shower cubicle was dirty.

In summary, I think that this is a salon whereby staff are not corteous and friendly and professionalism does not even enter into the equation. I believe that if people are looking for a good service providing value for money from professional, friendly individuals then KCUK in my opinion may not be the best place for you.

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Verified review Visited September 2011
Posted 3 years ago
KCUK has a lovely atmosphere and a fantastic decor. All the staff were courteous and friendly, the member of staff who did my waxing really put me at ease. The waxing was the best I've ever had !! I would recommend this place and will be going back again soon !!!

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Posted 3 years ago
fiona is my stylist and she is a first class hairdresser, she know exactly what she is doing. i would highly reccomend her. very proffesional. all the girls are very pleasant, thankyou kcuk. susan x

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Posted 3 years ago
I visited KCUK for the first time last week and found it disappointing. The location in the centre of Solihull is excellent and as I have just moved to the area I was looking forward to trying out the salon. I like the idea of being able to pop into town and get a massage or a manicure. The location of the salon is the end of the positive attributes though.

So what didn't I like? I was kept waiting for a very long time before I had my treatment. Generally I found that the staff were not very friendly or welcoming. The therapist doing my treatment was more friendly but I found it very difficult to communicate with her and she didn't really make me feel that comfortable. Half way through the treatment she left the room to go to the toilet. She was gone for at least 10 minutes. I was having eyelash extensions which I had never had before and when she returned she told me that actually she wouldn't really recommend that I bother with false eyelashes because my eyelashes are very thick - given that she had at this stage fixed eyelashes to one of my eyes I wasn't best pleased to hear this. Once the eyelahses were all on I would have expected that she would shape them to make them realistic, but when I suggested this she didn't think it was a good idea. To be honest I'd given up by this point and just wanted to leave. I sorted the lashes out when I got home and they were a much better shape - but I wouldn't really have expected to have to do that.

I'm really disappointed in KCUK because the location is perfect for me but I won't be going back to try it a second time.

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Verified review Visited July 2011
Posted 3 years ago
Good discount. Was a bit rushed; therapist didn't have time for more than one treatment. Staff were nice & facilities were really clean. Good location in centre of Solihull. Went there for a leg wax - there was no natural light in therapy room so therapist couldn't see whether all fine hairs had been removed.

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Verified review Visited August 2011
Posted 3 years ago
KCUK is beautifully decorated The staff were very nice and friendly Rebecca was my therapist and I felt that i was talking to an old friend as we chatted all the way through She is very good at using distraction therapy especially when my bikini was being done I found the whole experience of waxing my legs and bikini painless even though i have not found this to be the same at other salons

I really enjoyed the experience that much that ive booked to go back for a pedicure with a free manicure on wednesday

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Posted 3 years ago
Really enjoyed my experience. From start to finish the staff were professional and kind. The atmosphere is very soothing and relaxing and i plan to go again and have also recommended KCUK to friends and family.

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Posted 3 years ago
KCUK is in an excellent position in Solhull Town Centre and is really nicely decorated and the treatment rooms and beauty area upstairs is really spacious, clean and comfortable. I had the universal contour wrap and the therapist was really good. I

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Posted 3 years ago
Just wanted to thank the girls at KCUK, first time having a spray tan, was very nervous!! It is beautiful, very natural looking & only £18, excellent price, would definitely recommend!!

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Verified review Visited July 2011
Posted 3 years ago
Upon arrival at KCUK I was impressed - looks very nice and modern. I used my voucher to pay part towards a manicure and pedicure, had to pay an additonal £25 (so £35 for £55 worth of treatmernt). I wanted to look nice for my sons first birthday party the following day and a naming ceremony that afternoon. All new Mum's will understand how important this day is.

My therapist was a really lovely girl, very easy to chat to and gave what appeared to be a lovely pedicure/ manicure. The treament lasted just over 2 hours and when it finished I was asked to sit and wait for 10/ 15 minutes for the nail varnish to dry - I waited 20 minutes just incase....

I then had to pop round the shops for final bits for my sons party , so you can imagine my disappointment when my nails got totally ruined due to the varnish not drying - this was over an hour later. I went back to KCUK to explain what had happened and the manager was frankly very rude to me stating it wasn't their fault - she offered for me to have them redone there and then, but as I explained Ihad to be at a function an hour later so purely didn't have the time, I asked for a refund, she said in no uncertain terms that they wouldn't offer me a refund and put the wetness of the nails down to humidity!!! She then said there was nothing else they could do, I asked if I could pop in another day and she said no and was so rude - I walked out so angry/upset as the whole point of going in was to look nice.

I went home and had to remove the nail varnish from my fingers as they looked dreadful. I was still so angry/upset that I had to call up and speak to the Manager again to explain how I was feeling and after a long negotiation she finally agreed for me to pop in later that week to get my finger nails repainted.

I thought my toes would be ok, but when I relooked at them 4 hours later (bearing in mind I'd warn flipflops all afternoon so they could dry and wouldn't get damaged by wearing socks) they were still very tacky and I could actually push the nail varnish around still, it wasn't just leaving fingerprint marks, I could peel/push it off.....

Sorry to rant about this, but I feel that KCUK charge over the odds for a manicure/ pedicure and for the amount I paid I feel that I should've had nice fingers nails for a couple of days and toe nails for at least 2 weeks - which in the past has been the norm. I took the polish off my finger nails approximately 90 minutes after they were done and toe nails 5/6 hours after they were done, so in my mind it was a total waste of time and money. I shall be cancelling my rebooked appointment, as I don't want to waste anymore time or have to see the Manager who was so rude to me on 2 occassions. I'm guessing that the therapist put too much nail varnish on or didn't let it dry sufficiently between reapplying the next coat. I won't be going back and felt it necessary to share my experience.

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Verified review Visited July 2011
Posted 3 years ago
I had a lovely helpful therapist-will definatley be going back for further treatments! I feel like a princess! Had a manicure and eyebrow shaping and now feel polished and pampered. I really recomend this if you want to feel like a milllion dollars!

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Verified review Visited July 2011
Posted 3 years ago
Really nice spa in a lovely area of Brum. The staff were friendly and helpful. Treatment was relaxing and excellent value. would definately recommend and go back to this spa.

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Verified review Visited June 2011
Posted 4 years ago
I had a wash,cut and blowdry at this salon. The stylist was lovely and did a fantastic job. The salon is awesome, so clean, fresh and modern. I cannot wait to go back.

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Verified review Visited June 2011
Posted 4 years ago
Me and my partner wanted to experience the deep tissue massage. We had never done it before and we thought purchasing this voucher would be ideal. Turned out to be a brave move as we got to experience something new as well be well handled by the staff. They were very friendly and made us feel comfortable. We will definately return.

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Verified review Visited June 2011
Posted 4 years ago
Me and my friend wanted to experience the brazilian. We had never done it before and we thought purchasing this voucher would be ideal. Turned out to be a brave move as we got to experience something new as well be well handled by the staff. They were very friendly and made us feel comfortable. We will definately return.

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Verified review Visited May 2011
Posted 4 years ago
I was very pleased with my visit to Kaiko. The staff were assertive and polite. me and my sister were very pleased with our haircuts. The facilities at the salon were convenint and the interior was very trendy and modern. Thanks ;-)

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Verified review Visited May 2011
Posted 4 years ago
First of all, the place itself is beautiful, its kitted out perfectly with clean-cut wood texturing to make you feel totally relaxed. The therapist herself was really nice and helpful and she made sure I knew exactly what was happening, unlike most places that leave you in the dark about what to do, resulting in major uncomfortableness. However I really wish I could carry on with the compliments but unfortunately this is where it all went downhill. The tan looked ridiculous. I originally booked in for two sprays, but after one spray I already looked like I had changed race! The therapist used Fake Bake, and because its a well-known brand I thought it would have good results, I couldn't be more wrong. It wasn't orange just incredibly dark and without a doubt the worst tan I've ever had in my life.... I had to go into hiding for the next week!

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Comments

3 years ago
Highly disagree with this comment "looked like i had changed race!" Extremley offensive

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Verified review Visited May 2011
Posted 4 years ago
I visited the salon last week for a relaxing back massage. There was quite a lot of hustle & bustle from the hair salon below so was not the most relaxing of starts however, once in the treatment room you couldn't hear a thing. The therapist was great & went in exactly where my knots were & I came out feeling I'd had good value for money.

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Verified review Visited May 2011
Posted 4 years ago
The whole experience was lovely - they greeted me beautifuly and treated me extremely very well, the astmosphere was Most relaxing and I thoroughly enjoyed my Pedicure - I would definately visit them again and also try other treatments there. i have also recommended them to all my family and friends.

The location was great as well easy to find and easy to access.

The whole experience was 10/10.

I am just hopinf that there will be more vouchers in the near future.

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Verified review Visited May 2011
Posted 4 years ago
I had a wonderful experience at KCUK. Despite being a little late as I wasn't quite sure where I was going, I was taken care of and given my treatment in full. The atmosphere in the treatment was excellent, very relaxing, and my therapist did such a good job that even the down pour of rain immediately as a I left didn't ruin how I was feeling.

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