Logging you in, please wait...

You are logged in

Log in to your account

Venue rating

4.3

18 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

Venue has no reviews yet

Be the first to write a review
Book now
Please select the service you’d like to book.
Imagine Spa at Copthorne Hotel Merry Hill
Imagine Spa at Copthorne Hotel Merry Hill
Copthorne Hotel Merry Hill,
The Waterfront, Level Street, Brierley Hill, Dudley, DY5 1UR
United Kingdom

Hotel Spa

Imagine Spa at Copthorne Hotel Merry Hill
Copthorne Hotel Merry Hill,
The Waterfront, Level Street, Brierley Hill, Dudley, DY5 1UR
United Kingdom

Opening hours

Mon - Fri 9:00 am - 9:00 pm
Sat - Sun 9:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Imagine Spa at Copthorne Hotel Merry Hill part of Imagine Spas

Imagine Spa's are located throughout the UK in a variety of different locations and now to add to our portfolio we have taken over the treatment rooms at the Copthorne Hotel, Merry Hill, Dudley. Conveniently situated adjacent to the Merry Hill, shopping centre.

Imagine Spa is staffed by a team of professional therapists trained to the highest standards. We provide specialist face, massage and hand/nail spa treatments, our treatments incorporate the finest products. Expect to find products from BABOR and Jessica Nails.

We offer treatments and time orientated packages, all you need to decide is how you wish to feel upon leaving us, Relaxed, revitalised and restored bringing you back to your very best and making you look and feel amazing.

See more

Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.3

Chain rating

Based on 18 reviews

5 stars 9
4 stars 5
3 stars 3
2 stars 1
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Deep Tissue Massage (1)
  • Steam and Sauna Therapy (8)
  • Stone Massage Therapy (6)
  • Swimming (8)
  • Therapeutic Massage (9)
Show more
Have you been here? Write a review
Verified review Visited April 2015
Posted 1 month ago
I went for a Spa Detox Exclusive Spa Day Incl. Choice of 30 Minute Treatment and have awarded it 4 stars.

Comment

Be the first to comment on this review

Comments

1 week ago
Lynn thank you for awarding us 4*, we do pride ourselves on offering a good experience and are very glad that you have rated us so.

Report as inappropriate

Verified review Visited May 2015
Posted 1 month ago
Staff were welcoming, polite and very professional, definitely do it again, probably get 60 minutes instead of 30 and spend longer using the facilities.

Plan next visit

Comment | Report as inappropriate

Be the first to comment on this review

Comments

1 week ago
Good evening Nathan and thank you for your kind comments regarding our team. We are very happy that you enjoyed your day with us and look forward to welcoming you back very soon!

Report as inappropriate

Verified review Visited March 2015
Posted 2 months ago
Brilliant massaģe. Other amenities ok, but could have more variety. Also drink options bad.
travelled a long way, wont be bothering again

Comment | Report as inappropriate

Be the first to comment on this review

Comments

1 week ago
Good evening Debbie and please accept my apologies in responding to you. I do thank you for your comments.
I am very sorry to hear that you were unhappy with the choice of drinks available, is there a specific option you were looking for?
I am very happy that you enjoyed your massage but am sorry to hear that you would not choose to return.

Report as inappropriate

Verified review Visited March 2015
Posted 3 months ago
Fabulous massage by a lovely staff member. Very attentive and professional. It couldn't have been better. I felt well looked after. I will be going back.

Comment | Report as inappropriate

Be the first to comment on this review

Comments

1 week ago
Hi Rhiannon and thank you for your comments.
We are delighted to hear that you enjoyed your time with us and the team were so attentive.
We hope to see you soon!

Report as inappropriate

Verified review Visited March 2015
Posted 3 months ago
It was only 'ok' as I felt like I was back at school! More of a leisure centre reception area! The pool was a good size and warm, jacuzzi small and quite cool. There had obviously been some improvements as the steam room was new. The changing rooms were pretty dated and you have to walk through the gym area to get to them- quite odd. The massage therapy was absolutely fantastic however! Not bad all said but there are much better.

Comment | Report as inappropriate

Be the first to comment on this review

Comments

1 week ago
Hi Lisa and thank you for your comments, I do apologise for my delay in responding.
We are indeed a smaller site located within the Hotels leisure area but do pride ourselves non the less in offering good service and fantastic treatments. I am very happy to hear that your massage was fantastic!

Report as inappropriate

Verified review Visited March 2015
Posted 3 months ago
Lovely place, very friendly would highly recommend a spa day, excellent value for money with last minute.com don't know if I would pay full price though.

Comment | Report as inappropriate

Be the first to comment on this review

Comments

1 week ago
Hi Lisa thank you for your kind comments, we are very happy that you enjoyed your time us.
We do hope that you have registered to received our monthly Enews? This is our monthly newsletter which offers an Experience and Treatment Offer every month!

Report as inappropriate

Verified review Visited February 2015
Posted 3 months ago
The spa was really disappointing. Cramped, dirty and with equipment that was broken and looked like it had been for some time. (Tea and coffee making facilities, excercise machines.)
The swimming pool area was really cold and the temperature of the pool and jacuzzi we'll below comfortable.
The sauna accommodated 4 people at a push.
The whole facility is grubby and needs a facelift.
The staff were friendly and helpful and the massages we had were first class. It's a shame the facilty lets them down.

Comment | Report as inappropriate

Be the first to comment on this review

Verified review Visited February 2015
Posted 3 months ago
I had a Scentao Pebble Beach Stone Massage and have awarded it 5 stars.

Comment

Be the first to comment on this review

Verified review Visited February 2015
Posted 4 months ago
I went for a Spa Detox Exclusive Spa Day Incl. Choice of 30 Minute Treatment and have awarded it 5 stars.

Comment

Be the first to comment on this review

Verified review Visited January 2015
Posted 4 months ago
I went for a Spa Detox Exclusive Spa Day Incl. Choice of 30 Minute Treatment and have awarded it 4 stars.

Comment

Be the first to comment on this review

Verified review Visited January 2015
Posted 4 months ago
There was a special offer for a 30-minute massage and use of all the facilities. So I took up this offer and booked this for myself and as a birthday gift for my sister-in-law's 40th birthday. It was the first time I spent time away from my new-born baby, but I really needed a back massage and my sister-in-law needed to relax as well away from her 3 children. So it was a kid-free 3 hours we spent together. My sister-in-law had the Raindrop massage while I used the gym facilities for half an hour. Then I also decided to have the Raindrop massage, while my sister-in-law chilled out reading and made use of the free hot drinks facilities. The best thing about the Raindrop massage is that they ask you how you'd like to be massaged, whether it'd be a deep massage or a more relaxing massage. I opted for a relaxing massage and the therapist asked me to choose from 3 different kinds of aromatherapy oils. This was an excellent way of personalising the massage according to the smell that the customer prefers and I chose the lavender oil as I like the smell of this and it helps me to relax. The therapist also said that she massages the back of the neck, the back, and back of my legs. She advised that in the 30-minute session most clients prefer to have 15 minutes massage of each of the back and legs. I asked her to just do 10 minutes on my legs and 20 minutes on my back, as my back needed more attention to release the stress & tension from carrying & feeding my new-born baby. When I was laid face down on the bed, my back was covered in towels, and she uncovered half of the back and legs, and poured oil gently over my back and legs. I must admit, I did find this ticklish, especially when she massaged the back of my legs. I didn't realise how ticklish I was and tried so hard not to laugh out loud! Then when it came to massaging my back... it was blissful and I nearly fell asleep... just what I needed.
Me and my sister-in-law then had a quick shower before we sat in the steam room to open out our pores, before we got washed again and headed off home feeling relaxed and refreshed... Would definitely do this again if there's another offer.

Comment | Report as inappropriate

Be the first to comment on this review

Verified review Visited November 2014
Posted 6 months ago
One of the best massages I have had. Pleasant staff who explained what was included with the voucher I had purchased. I was shown around the venue. Only negative comment I could make is that I think they need new up to date showers and individual changing cubicles. That said, I would definitely go back.

Comment | Report as inappropriate

Be the first to comment on this review

Verified review Visited November 2014
Posted 7 months ago
The stone massage was great. Facilities typical hotel,sauna not working properly, no robes available. Why make me put 20 words in

Comment | Report as inappropriate

Be the first to comment on this review

Verified review Visited August 2012
Posted 2 years ago
Loved the raindrop massage. It was very relaxing.
Really disappointed with the sauna and steam room though. Steam room out of order and sauna wasn't clean. Cold swimming pool and jacuzzi had to much chemicals in that hurt your eyes. I spoke to staff about this but they didn't seam bothered or interested at all. I might only go back for the massage only. It's a shame because my first visit was really nice.

Comment | Report as inappropriate

Be the first to comment on this review

Verified review Visited August 2012
Posted 2 years ago
Staff very helpful and friendly. Steam room out of action. Changing facilities very small, but its a hotel spa so understandable. Stone massage therapy was just lovely, a real treat.

Comment | Report as inappropriate

Be the first to comment on this review

Verified review Visited April 2012
Posted 3 years ago
What a delightful day we had. From the moment we walked threw the door we felt pampered.

I went with my daughter for a mother/daughter day and it was amazing. We used the gym, both had a massage, then swam and used both the steam room and sauna.

Would I go again?

in a heart beat!

Comment | Report as inappropriate

Be the first to comment on this review

Verified review Visited April 2012
Posted 3 years ago
Fantastic value for money. Lovely treatments, friendly staff and great facilities. We spent all afternoon there and loved it and we were given a £10 off voucher for treatments booked within the next month. Really impressed.

Comment | Report as inappropriate

Be the first to comment on this review

Verified review Visited February 2012
Posted 3 years ago
This was bought as a gift from my friends at work. Thanks girls... really enjoyed the massage, staff friendly and felt relaxed & comfortable.................
good location with ample parking. Would recommend - try it..

Comment | Report as inappropriate

Be the first to comment on this review