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Venue rating

4.2

11 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Imagine Health & Spa Quy Mill, Cambridge
Imagine Health & Spa Quy Mill, Cambridge
Best Western Plus Cambridge Quy Mill Hotel,
Church Road, Stow cum Quy, Cambridge, CB25 9AF
United Kingdom

Day Spa

Imagine Health & Spa Quy Mill, Cambridge
Best Western Plus Cambridge Quy Mill Hotel,
Church Road, Stow cum Quy, Cambridge, CB25 9AF
United Kingdom

Opening hours

Mon - Fri 9:00 am - 8:00 pm
Sat - Sun 9:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Venue type: Day Spa in Cambridge
Tagged as: Day Spa

Imagine Health & Spa Quy Mill, Cambridge part of Imagine Spas

Imagine Spa at Quy Mill is the perfect spa retreat irrespective of how long you can stay with us. We offer a comprehensive treatment menu including Spa treatments such as massages, facials, body wraps and a wonderful selection of Finishing Touches incorporating a variety of beauty treatments to make you look and feel gorgeous. We use only the finest spa and beauty products from some of the world’s leading product houses and will ensure you feel Relaxed, Revitalised and Restored!

At Imagine we book time not treatments, so when booking with us there is no need to stipulate the treatment you wish to have until we welcome you at the spa on the day. Our team of therapists will ensure you are well looked after and will work their magic on your mind, body and spirit to make you look and feel relaxed.

Whilst with us you can enjoy a leisurely swim in our pool and totally chill out in the sauna, steam room, whirlpool bath and gorgeous relaxation room. We also offer a Mud Serail Chamber and Dry Flotation Bed - not to be missed!

Simply call us on 01223 294179 if you require any assistance in choosing the perfect spa day for you.

We look forward to pampering you!

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Services

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Comments

Reviews (written by customers after their visit)

4.2

Chain rating

Based on 11 reviews

5 stars 5
4 stars 4
3 stars 2
2 stars 0
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (1)
  • Face
  • Eyebrow and Eyelash Treatments (3)
  • Facials (4)
  • Fitness
  • Swimming (1)
  • Hair removal
  • Waxing (1)
  • Massage
  • Aromatherapy Massage (1)
  • Deep Tissue Massage (1)
  • Therapeutic Massage (2)
  • Nails
  • Manicure (2)
  • Pedicure (1)
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Have you been here? Write a review
Verified review Visited October 2014
Posted 3 months ago
I went for a Chill Out Half Spa Day Experience. and have awarded it 4 stars.

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Verified review Visited October 2014
Posted 4 months ago
Staff were really welcoming and gave us a tour of the site before got started! Site was really was really quite when we visited which was an added bonus. I would go here again if I could find a good deal.

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Verified review Visited July 2014
Posted 6 months ago
The staff were lovely and made me feel relaxed, despite this being the first eyelash tint I have ever had. Great value for money and happy with the results.

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Posted 11 months ago
went for the serail with other half, serial was good although as in other reviews things were a little bit disorganised the place insists in you booking the treatment in only when arriving and siting at the requested time the serial hadnt been finished being setup. just be aware when booking that a treatment you book is just that and doesnt include any complimentary spa access

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Verified review Visited January 2014
Posted 1 year ago
I went with my daughter for a treat, we used the gym and then the pool and finished off with the spa treatments. The staff were friendly and we did not feel rushed. Will definitely like to go again.

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Verified review Visited November 2013
Posted 1 year ago
I had a Tinting Treatments and have awarded it 5 stars.

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Verified review Visited November 2013
Posted 1 year ago
The Hotel is lovely - clean, lovely rooms and friendly service. The swimming pool was just O.K., nothing special. I guess I was expecting more in the way of swimming facilities. Sauna and steam rooms good. The Hot Tub was out of action due to the oil tank having been drained and oil stolen. Not their fault!! No hot showers etc in pool area.
My main concern was that facilities for purchasing extra gifts from the Spa and paying in general were very disorganised. We wanted to purchase a nail varnish set and an eye pencil - both were problematic - firstly in finding the actual goods and secondly in knowing how much they cost. When it came to paying, we were charged an outlandish price at first and told we could have 25% discount. It was still much more than we should have paid. When i went back with what we should pay written out on a piece of paper, there was no quibbling, and the two people on Spa Reception refunded and charged us the correct amount, again with a discount. So it was resolved with no need to get cross, but it really shouldn't have happened!! It seems that because we came on a Last Minute deal, it doesn't show up properly on the til, but even so - that needs to be sorted out. Also, I was kept waiting for my treatment. I wouldn't mind, but we'd been told "Come in good time for your treatment, as we don't want to keep our Therapists waiting". When I asked, at 5:45, when my 4:30 treatment would happen, I was told "Your Therapist will be with you when she's ready" with no apology!! When we went to check out, we were charged for the extras we'd had, but also, yet again, for the Spa treatments...... again there was no hassel when I said that we'd already paid, and that some of the treatments were included in the deal, but again, no apology, just that it doesn't show on their screen. I know this sounds picky, but it's a gorgeous Hotel and friendly staff, so if those things were ironed out, it's be just great. I must say, we had lunch before we checked in, and the guy serving was extremely attentive and professional. So, i guess it just needs that consistency across the staffing and it's be woderful. The actual treatments we had were excellent.

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Comments

1 year ago
Dear Madam,
Thank-you for posting your comment with regards to your recent visit to Imagine Quy Mill. Firstly please accept our sincere apologies for the disappointing experience you encountered, and please rest assured that this is not the normal level of service we pride ourselves on and certainly not what we are known for. Your comments have been taken on-board to ensure we learn from this and carry-out further re-training to ensure such issues do not occur again. Thank-you once again for your comments, such feedback is a valuable tool for us to monitor and improve our service going forward. Please feel free to contact me directly should you wish to discuss this further, and we look forward to welcoming you back to Imagine Quy Mill in the very near future.
Sarah Hannam
Spa Manager

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Verified review Visited October 2013
Posted 1 year ago
I went for a One Night Spa Break Getaway Retreat and have awarded it 3 stars.

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Verified review Visited September 2013
Posted 1 year ago
Lovely clean venue in beautiful setting. Easy Parking and good sign-age to the Spa. Very modern interior and calming music in treatment room. Therapist was excellent, talked when appropriate and efficient at her job. I was offered drinks despite my appointment only lasting 15 mins!
Very pleased

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Posted 2 years ago
This was the best spa I have ever been to. The staff are excellent & professional. The treatment rooms are calming, & this was the first spa with a double room. Unlike some other spas, there are fewer people milling about & you don't feel as if you are on a conveyor belt. There is a wonderful relaxation room. The prices are quite high, but we thought worth it. Definitely one to try!

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Posted 2 years ago
Myself and my partner visited the new Imagine Spa at Quy Mill Hotel last week and were so impressed with our day. We started off with a swim and use of the spa. I then tried out the Wellness Dry Floatation Bed, this was just heaven and I could of slept in there all afternoon. We shared the Mud Serail Chamber which was very relaxing, the Mud was very effective and left our skin feeling very soft. It was really good treatment to have before a massage and a great treatment to share. We then went on to each have a massage in the double treatment room. My partner thought this was great as he had never had a treatment before so the fact that we could have then done toegther was just perfect. Our Massages were excellant and the therapists so professional and polite. We will be back!

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