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Venue rating

4.1

30 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Hilton Puckrup Hall
Hilton Puckrup Hall
Hilton Puckrup Hall,
Puckrup, Tewkesbury, Gloucestershire, GL20 6EL
United Kingdom

Hotel Spa

Hilton Puckrup Hall
Hilton Puckrup Hall,
Puckrup, Tewkesbury, Gloucestershire, GL20 6EL
United Kingdom

Opening hours

Mon - Wed 10:00 am - 6:00 pm
Thur 1:00 pm - 7:00 pm
Fri 10:00 am - 7:00 pm
Sat 10:00 am - 6:00 pm
Sun 10:00 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Hilton Puckrup Hall part of Hilton Hotel Spas

Why not pamper yourself with an ESPA aromatheraphy massage or a skin hydrator body wrap before chilling out on the massage chairs in the relaxation room? or unwind in the Jacuzzi, sauna or steam room, stay toned in the gym or enjoy an invigorating swim in the Hilton Puckrup Hall’s indoor heated pool.

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Services

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Comments

Reviews (written by customers after their visit)

4.1

Chain rating

Based on 30 reviews

5 stars 18
4 stars 4
3 stars 5
2 stars 2
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Facials (10)
  • Steam and Sauna Therapy (7)
  • Swedish Massage (4)
  • Swimming (11)
  • Therapeutic Massage (10)
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Have you been here? Write a review
Verified review Visited May 2015
Posted 2 weeks ago
Staff very friendly and helpful. I had an excellent massage, however my friend was extremely disappointed with her upgrade to a hot stone massage - the therapist even rubbed the stones over her vertebrae - a real no-no - and my friend should know, as she teaches hot stone massage. Wifi totally unuseable and although we were offered a room change we were in our dressing gowns and felt we didn't want to move at that time. The meal was lovely, but service slow. The meal felt a bit unbalanced - small starters and mains, with enormous puddings. Breakfast offered just about anything you would want, and very good, Generally the place looked as if it could do with a good clean - thick dust on the blinds in the dining room, ring marks on the surfaces in our room. Woken at 8.30 by drilling in the next room. Probably wouldn't go back, even though we were offered a free stay on a b and b basis due to our experiences.

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Verified review Visited April 2015
Posted 4 weeks ago
The most disappointing spar break I have had. We had been looking forward to our spar break as it was a combined Mother's Day/birthday treat but we left wishing we had stayed at home. The food was presented well but it was so basic and tasteless. The most disappointing part of our stay was the staff and the service we received. We were shocked by the poor service especially at dinner time.

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Verified review Visited April 2015
Posted 4 weeks ago
Fantastic hotel and spa. The room was massive, pool and jacuzzi were lovely. The evening meal was amazing, even though they were very busy that night, we were served very efficiently and the quality of the dishes were top notch! Breakfast was great too, lots of choice with traditional English, all cooked to perfection, also fruit and cereal and pastries. The back massage was lovely, really relaxing. We both had a wonderful time and will be returning again! Highly recommended, and great deal through last minute .com too!

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Verified review Visited April 2015
Posted 1 month ago
The venue was lovely and the spa team were very professional.
We only had a small blip when reception checked two more people into the room we were already in which was a shock when they walked in with their own key!! We complained at reception and were given two vouches for a complimentary drink each. Not anywhere near enough to cover the incident but this was a spa weekend for my mum for mothers day and I didn't want to spoil it!!

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Verified review Visited April 2015
Posted 1 month ago
Puckrup Hall was fantastic. The venue was lovely, staff were so friendly. The food was delicious and the breakfast was full of choices. However due wahanda providing the wrong email address for the spa when I eventually got through to the spa, they were fully booked and could only do Sunday afternoon which was no good as we had to travel home. So we basically did a spa weekend with no treatments. Luckily the venue, dinner and swimming facilities made up for it.

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Verified review Visited February 2015
Posted 3 months ago
I went for a One Night Spa Break Incl. Choice of Treatment and have awarded it 3 stars.

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Verified review Visited January 2015
Posted 3 months ago
What a great deal! My partner and I had never been on a Spa break before so didn't really know what to expect. After this one night break away we came home feeling rested and relaxed. 3 days later I'm still feeling calm even with the stresses of work. The staff were friendly, food was great and the massage was AMAZING! Would definitely recommend.

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Verified review Visited October 2014
Posted 7 months ago
I went for a One Night Spa Break Incl. Choice of Treatment and have awarded it 4 stars.

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Verified review Visited October 2014
Posted 7 months ago
Lovely room, nice facilities, good food, helpful staff. Great value as a last minute booking that included dinner, breakfast and a treatment. Definitely recommend.

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Verified review Visited September 2014
Posted 7 months ago
I went for a One Night Spa Break Incl. Choice of Treatment and have awarded it 5 stars.

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Verified review Visited August 2014
Posted 8 months ago
I went for a One Night Spa Break Incl. Choice of Treatment and have awarded it 4 stars.

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Verified review Visited August 2014
Posted 9 months ago
The hotel itself is tired and dated.

When we arrived, we knew we were early, the staff were not overly helpful and just said check in wasn't till 3 and left us to it

We ordered lunch in the bar and the hot sandwiches came out cold

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Verified review Visited August 2014
Posted 9 months ago
Outwardly, everything seemed fine. Worries started when my wife found two enormous black hairs in the bathroom. If either of my daughters had been the guest, they would have been heading for the exit at this point!
The pillows in the bed were far too soft, providing no support for sleeping.
The food on the first evening was very good and the service was very good.
The next day, whoever cleaned the room was kind enough to only leave us with one enormous black hair in the bathroom.
Service in the restaurant on Sunday evening was really poor. The staff were clearly over run by the number of people that were eating and it took over two hours for us to have our three course meal, and then only because we spoke up about waiting over half an hour for a dessert menu. Another couple close by waited even longer for their main course to be served, and again, only got it that quickly because the gentleman left his seat to speak to a member of staff. The manager of the restaurant did give my wife a complimentary glass of wine by way of compensation.
Service was again overstretched at breakfast the next morning.
I would not criticise the staff in the restaurant who worked really hard trying to hold things together. The fact is that service was not up to scratch and management must bear the responsibility. If more people turn up than was anticipated, there should be a plan in place so that the customers are not given third rate service.
This was a special booking to celebrate our 30th Wedding Anniversary and I feel that we were short-changed!

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Verified review Visited June 2014
Posted 10 months ago
When we got there, the views and the grounds took out breath away. The staff were helpful and friendly, and rooms were clean, with lovely views. The restaurant was excellent, again with friendly staff.

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Verified review Visited June 2014
Posted 11 months ago
I went for a Two Night Spa Break Incl. Treatment and have awarded it 5 stars.

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Verified review Visited May 2014
Posted 11 months ago
I went for a One Night Spa Break Incl. Choice of Treatment and have awarded it 4 stars.

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Verified review Visited May 2014
Posted 1 year ago
Very relaxing and excellent value for money, hotel very busy on a Sunday but room was well away from any noise.

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Verified review Visited May 2014
Posted 1 year ago
I went for a Two Night Spa Break Incl. Treatment and have awarded it 5 stars.

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Verified review Visited April 2014
Posted 1 year ago
I went for a One Night Spa Break Incl. Choice of Treatment and have awarded it 5 stars.

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Verified review Visited April 2014
Posted 1 year ago
I went for a One Night Spa Break Incl. Choice of Treatment and have awarded it 5 stars.

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