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Venue rating

4.1

50 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Hilton Cardiff Hotel
Hilton Cardiff Hotel
Kingsway,
Cardiff, Glamorgan, CF10 3FD
United Kingdom

Hotel Spa

Hilton Cardiff Hotel
Kingsway,
Cardiff, Glamorgan, CF10 3FD
United Kingdom

Opening hours

Mon - Wed 10:00 am - 6:00 pm
Thur - Fri 10:00 am - 7:00 pm
Sat 10:00 am - 6:00 pm
Sun 10:00 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

Hilton Cardiff Hotel part of Hilton Hotel Spas

Recent recipients of the National Tourism Award for ‘Best Hotel Team’, Hilton Cardiff provide refreshing, attentive service in the heart of the Welsh capital. Located near a number of attractions – including both Millennium Stadium and Millennium Centre – the fantastic location and well furnished rooms will ensure the comfort and pleasure of all guests.

A stunning example of Art Deco architecture, the hotel boasts views overlooking the Castle and Civic buildings. Relax in a spacious and contemporary guest room, complete with bathroom and walk-in shower. Stay productive at the work desk, surf the internet with high-speed WiFi and curl up in front of the 32-inch TV. Upgrade to an Executive Room for more space and access to the Executive Lounge, with complimentary breakfast and refreshments provided daily.

The attentive and multi-lingual staff on the Concierge desk are happy to provide round the clock assistance.

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Services

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Comments

Reviews (written by customers after their visit)

4.1

Chain rating

Based on 50 reviews

5 stars 24
4 stars 16
3 stars 5
2 stars 2
1 star 3
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body Exfoliation Treatments (14)
  • Facials (12)
  • Men's Facial (10)
  • Therapeutic Massage (22)
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Have you been here? Write a review
Verified review Visited June 2015
Posted 1 month ago
I went for a One Night Escape Spa Break Incl. Bed & Breakfast and have awarded it 4 stars.

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Verified review Visited June 2015
Posted 1 month ago
A very relaxing break. There was everything you could possibly need included in the breakfast and the rooms were an ideal size with a big bathroom.

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Verified review Visited May 2015
Posted 1 month ago
We had a lovely break. The hotel was great (basically what you'd expect from the Hilton) and the staff gave a great service - they went out of their way to look after us. The receptionist at the spa booked our lunch table and tried (though she didn't quite succeed) to arrange an early check-in for us. They gave us robes and slippers and looked after our luggage for us. The hotel room was great and, in general, everything was fantastic. However, there was one catch: I wasn't very impressed with my spa treatments. I paid to upgrade my massage to a one hour treatment and added a 25min scrub smoothie. However, the massage was fairly ineffective and the scrub smoothie essentially seemed to involve putting some exfoliating scrub on my knees and elbows and taking it off again. My treatments finished 10mins earlier than I expected and didn't seem worth the extra money (£55) I paid for them. I could have exfoliated my knees and elbows at home for a lot less and I think an hour in the steam room would have had the same/better effect on my neck tension than the massage did. I have a similar feeling about the food we paid for. We bought lunch at the Razzi restaurant and it wasn't great. The olives were bitter and overly salty. The bread with oil and vinegar came with very little oil and vinegar and the bread seemed to be toasted to disguise staleness. The fries were undercooked and the salad contained way too much onion. By contrast, the hotel breakfast, which we did not pay extra for, was fabulous. There was a great selection of foods and the service was great. So to summarise: the core package was great and all the stuff we paid extra for was disappointing.

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Verified review Visited May 2015
Posted 1 month ago
I went for a One Night Escape Spa Break Incl. Bed & Breakfast and have awarded it 5 stars.

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Verified review Visited May 2015
Posted 2 months ago
They messed up my reservation I had to spend most of my time explaining them that dinner was included.
The staff was not organised at all. It was very difficult to make an appointment for a spa treatment since the lady was never there she never called back and messages weren't passed down.
The bathroom was not really clean there were hair in the shower and drain which is surprising considering its a hilton
Wi-fi and TV cost extra so don't use it unless you want to pay. The room was really dark and you cant open the windows
The only good thing was breakfast.

All in all it was a disappointing and stressful experience I should have spend the money elsewhere. I was so happy when I left and I am not really planing on going there again.

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Verified review Visited May 2015
Posted 2 months ago
I went for a One Night Escape Spa Break Incl. Bed & Breakfast and have awarded it 3 stars.

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Verified review Visited May 2015
Posted 2 months ago
I took my Mum to the Cardiff Hilton for a spa night away. It was good value and the hotel's in a very central location. Would go again!

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Verified review Visited April 2015
Posted 3 months ago
We were made to feel very welcome, facilities are brilliant, loved our stay. Situated perfectly by the castle, beautiful views, looking forward to staying here in the future.

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Verified review Visited April 2015
Posted 3 months ago
I went for a One Night Escape Spa Beak, Incl. Dinner, Bed & Breakfast and have awarded it 3 stars.

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Verified review Visited March 2015
Posted 4 months ago
I went for a One Night Escape Spa Break Incl. Bed & Breakfast and have awarded it 5 stars.

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Verified review Visited March 2015
Posted 4 months ago
I went for a One Night Escape Spa Break Incl. Bed & Breakfast and have awarded it 5 stars.

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Verified review Visited February 2015
Posted 4 months ago
I went for a One Night Escape Spa Break Incl. Bed & Breakfast and have awarded it 4 stars.

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Verified review Visited January 2015
Posted 6 months ago
I went for a One Night Escape Spa Beak, Incl. Dinner, Bed & Breakfast and have awarded it 5 stars.

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Verified review Visited December 2014
Posted 7 months ago
great stay, a little taken aback when we requested robes due to us staying in the room opposite the spa. They advised they didnt have robes so had to go into their changing rooms to get change then go through with a towel. The gentle man also informaed us that they were not open on a sunday. I decided to use the facilities and was then approached by a member of the spa to say they were waiting for us

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Verified review Visited October 2014
Posted 8 months ago
Would definitely recommend as brilliant hotel and great value for money. The hotel is very clean and the breakfast is great

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Verified review Visited October 2014
Posted 9 months ago
I went for a One Night Escape Spa Break Incl. Bed & Breakfast and have awarded it 4 stars.

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Verified review Visited October 2014
Posted 9 months ago
I went for a One Night Escape Spa Break Incl. Bed & Breakfast and have awarded it 5 stars.

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Verified review Visited September 2014
Posted 10 months ago
I went for a One Night Escape Spa Break Incl. Bed & Breakfast and have awarded it 4 stars.

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Verified review Visited September 2014
Posted 10 months ago
Booked as a birthday present for myself and a friend on check in staff very friendly and professional.We got upgraded to an executive suite as we preferred twin beds to a double. On initial inspection room appeared clean however found a large stain on 1 of the lampshades by the desk.Shower wasn't draining properly when I removed the plug there was at least a month's worth of hair in the plughole which I find absolutely appalling. Informed reception immediately to which they were equally appalled and apologised profusely and informed the room would be re cleaned and replenished immediately. On arriving back to the room after our treatments the bin hadn't been emptied or milk replenished. Informed reception Geraint said he'd deal with it himself and apologised profusely again, he is an asset to the hotel nothing too much trouble and goes above and beyond his duties. If I was on my own and the stay wasn't a birthday present I would have demanded a refund and stayed elsewhere, I would definitely not be staying again especially after all the problems & housekeeping cutting the top nearly completely off my friends mouthwash because we'd complained and they'd been reprimanded as a result very immature and unnecessary. Despite this the rest of the staff we encountered were lovely especially Geraint, treatments and breakfasts were lush.

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Verified review Visited September 2014
Posted 10 months ago
Room was not clean.... very noisy . I would not go back again... I didn't think I had value for money even when it was discounted

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