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Venue rating

4.0

10 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Health Club at Mercure Norwich Hotel
Health Club at Mercure Norwich Hotel
Mercure Norwich Hotel,
121-131 Boundary Road, Norwich, Norfolk, NR3 2BA
United Kingdom

Hotel Spa

Health Club at Mercure Norwich Hotel
Mercure Norwich Hotel,
121-131 Boundary Road, Norwich, Norfolk, NR3 2BA
United Kingdom
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Health Club at Mercure Norwich Hotel part of Mercure Hotels

Swim laps of the pool or pace the treadmill at Mercure Norwich Hotel's health centre.

Mercure Norwich Hotel, located between the airport and city centre. This modern Norwich hotel is 3 miles from the city centre, Norwich Castle and Cathedral. Relax in one of 107 chic rooms, all offering internet access and satellite TV, or head to the Brasserie or Club Bar for a light meal or nightcap.

The indoor pool, sauna and fitness centre are all at your disposal. The largest of the 10 meeting rooms can easily welcome up to 350 guests.

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Comments

Reviews (written by customers after their visit)

4.0

Chain rating

Based on 10 reviews

5 stars 3
4 stars 5
3 stars 0
2 stars 2
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Running (1)
  • Steam and Sauna Therapy (6)
  • Swimming (6)
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Verified review Visited May 2015
Posted 4 weeks ago
We stayed for two nights with meals and breakfast. The room was fine, clean and large enough. The bathroom was functional even thought the shower seemed a little old. The doors were a little chipped and showed aged as did some of the hotel decor, but it was clean the staff were very friendly. For the price I would say it was ok for value with the deal, but maybe not so if the offer was not on.

The leisure facilities were fine. The Jacuzzi was out of order when we went and the lockers are a bit dated, but functional. The pool and gym were great. the sauna was small and the light was not working but they were still usable and very enjoyable, as was the steam room. Considering the price was similar to that of a some of the travel inn etc the leisure facilities were a bonus anyway.

As for the meals the restaurant was nice, food was lovely, although the starters proportions could be a little off (too much pate to too little bread). Note that drinks are not included in the allowance you have for meals. Additionally the seat arrangements varied depending upon pre-booked parties and one night we were forced to site near open windows with very cold AC on us and were not allowed to move when we asked, (although they did shut the window when requested). Thus my advice would be to let them know when you plan to eat. Most times were given a choice of seating so this might have just been a one off occasion. The breakfast was self-service and everything was as expected.

The staff were friendly and considerate, they may not always tell you everything without having to ask like times for dinner, breakfast, use of leisure facilities but they were nice and helpful when needed.

Overall I would stay here again, it may not have been as 'luxury' as some four star hotels, but it was relaxing. Despite it's location on a industrial park, it is close to town (just over 3 miles) so taxis are not too expensive (£6-7) if needed, nearby bus routes. It was comfortable and the leisure facilities were good and not crowded (sometime we had them all to ourselves). Overall this was a very relaxing break and I would stay here again.

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Verified review Visited October 2014
Posted 8 months ago
The hotel was booked for a shopping trip in Norwich. It was a nice place to stay and relax after a busy day shopping. We used spa area, it was ok but nothing special. Would go back but only using this deal as it is excellent value for money,.

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Verified review Visited August 2014
Posted 9 months ago
I went for a One Night Leisure Break and have awarded it 4 stars.

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Verified review Visited August 2014
Posted 9 months ago
Went there for an overnight say just to et away the spa was not working due to a leak but steam and sauna was good. would defiantly return well done

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Verified review Visited August 2014
Posted 9 months ago
Everything was fantastic only downside was the jacuzzi was broken however I was prewarned when I called in. The dinner was tip top, we had the steak and it was cooked perfectly along with everything else. The staff was friendly and always there to help.

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Verified review Visited August 2014
Posted 10 months ago
To be honest I was a bit disappointed when I arrived to this hotel. Firstly I needed to know what the surroundings of the hotel was and the woman I spoke to at the reception said nothing. Even if I asked if this hotel was in the middle of a field she said yes, well no, this hotel has the weirdest location in the middle of an industrial place! There is no forest nor fields where you can go for walks. When arriving to our room there were cleaning items and trolleys on both sides of our door. The spa looked like a children indoor swimming pool where families take there children to play. The steam room and sauna did not relax me cause of the noise from the children. Everything in the spa looked like a place from the 70's-80's and it was not the ideal place to take your husband for a romantic spa break celebrating our anniversary - cause it was nothing near romantic. I felt embarrassed to have brought my man to this place. Happily and luckily the food was excellent and the breakfast al right but the rest was disappointing.

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Verified review Visited July 2014
Posted 11 months ago
I went for a One Night Leisure Break and have awarded it 5 stars.

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Verified review Visited June 2014
Posted 1 year ago
I had a great time with my husband at Norwich Mercure. The location is reasonable. The staff were great and friendly. The food was good. The steam room was the best. Overall nice experience

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Verified review Visited September 2013
Posted 1 year ago
Would definitely come back again and recommend to friends. Dinner was great! Everything we ordered was delicious! Breakfast is better than expected. Not just buffet but you can order what you want from the menu too! Staff, although skeleton, were very helpful.

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Verified review Visited May 2013
Posted 2 years ago
To be fair one of our group is disabled with walking stick, we have stayed in another Mercure hotel before and my family agree with my review.



Good: A shortish journey to central Norwich and about 40 min. Drive to Cromer or The Broads.
Free parking. Spa with pool steam and sauna.
Air con in room. Bar,spa diner all near reception. Tv. Free wifi.
Correct disabled room with sit down shower.
Good breakfast and could order specials at no extra charge. E.g.. Eggs benedict .

Bad:. Spa had about 19 steps down. Too much for me and the wheelchair lift was switched off.
No easily available bags for wet clothes. No anti slip mats on very wet floor on way to sauna and steam room.
Weird opening hours. Opening at 9am when you cannot use facilities after breakfast safely.
Should be open at 8am for guest convenience.
No safe. Mismatched furniture red leather and green cloth chairs and a table that would be better off in a junk shop. Our friends twin only had one chair and no table. Nowhere to put suitcases.
Tasteless evening meals, Tuna, Sea Bass and ultra tough belly pork..
Had to wait because there was no staff to book us in for meals.
When asked for warm rolls were told no more only cold ones (we fidget them warmed).
Scalding hot plates even with serviettes ( breakfast).
Staff did not know we had booked two breakfast and two evening meals so was charged £101 for the meals (sorted later) and charged for 5 sweets for 4 people.( sorted later).
Poor dining atmosphere.
Disabled toilet in bar did not have correct left hand support and the hot water was very hot.

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