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Venue rating

3.7

58 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Health Club and Spa at Hallmark Hotel Bournemouth
Health Club and Spa at Hallmark Hotel Bournemouth
Hallmark Hotel Bournemouth,
Durley Chine Road, Bournemouth, Dorset, BH2 5JS
United Kingdom

Hotel Spa

Health Club and Spa at Hallmark Hotel Bournemouth
Hallmark Hotel Bournemouth,
Durley Chine Road, Bournemouth, Dorset, BH2 5JS
United Kingdom

Opening hours

Mon - Sun 10:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Health Club and Spa at Hallmark Hotel Bournemouth part of Hallmark Hotels

With seven miles of golden sand and sparkling sea, the cosmopolitan town of Bournemouth has it all - a variety of shops, restaurants, buzzing nightlife and endless countryside with beautiful award-winning gardens and water sports galore. The Hallmark health club & spa is the ultimate haven for relaxation, located in a tranquil setting in the vibrant resort of Bournemouth.

Our fully equipped gym, swimming pool and stunning spa area, along with the luxury treatment rooms, provide all guests with the complete spa experience. You’re certain to leave feeling refreshed and truly spoilt! Relax and revitalise yourself at the health club and spa at Hallmark Hotel Bournemouth. Enjoy an invigorating work out in the gym or be pampered by an experienced therapist.

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Products used at this venue:

Services

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Comments

Reviews (written by customers after their visit)

3.7

Chain rating

Based on 58 reviews

5 stars 12
4 stars 23
3 stars 15
2 stars 5
1 star 3
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Wraps (4)
  • Steam and Sauna Therapy (19)
  • Counselling & Holistic
  • Aromatherapy (5)
  • Face
  • Eyebrow and Eyelash Treatments (1)
  • Facials (7)
  • Fitness
  • Swimming (21)
  • Massage
  • Stone Massage Therapy (1)
  • Swedish Massage (6)
  • Therapeutic Massage (2)
  • Nails
  • Gel Nails (1)
  • Manicure (1)
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Have you been here? Write a review
Verified review Visited August 2015
Posted 1 week ago
A lovely hotel once inside. Varied spa facilities and great treatments with s facial and a massage. Gel mani and pedi not quite as good as both chipped the next day. Staff were lovely and friendly and helpful. Would go again

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Verified review Visited August 2015
Posted 1 week ago
Great value for money in terms of what was included. The actual hotel and spa are very tired looking and the changing rooms were ridiculously small.

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Verified review Visited August 2015
Posted 2 weeks ago
We got the escape package deal, 2 nights, 2 spa treatments, use of gym, pool, breakfast on both days, 1 lunch and 1 dinner. Everything was lovely, spa is really nice, room was perfect and the food was very nice! Great value for money!

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Verified review Visited June 2015
Posted 2 months ago
I stayed at the Hallmark hotel Bournemouth for a week as a holiday and in that time had 7 spa treatments. I had not experienced any treatments before, so it was a learning curve about what to expect and how I would feel. I have to say that I was put at ease with every appointment and the girls told me what every treatment involved before starting the treatment. I would recommend the facilities at the spa.
The only other thing I would comment on was the changing rooms, they need updating. And it would be nice to be informed that 4 hen parties where to be making use of the facilities at an earlier time rather than wait until you are in the spa enjoying yourself only to be bombarded with giggly girls in the middle of the morning which put me off completely.

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Verified review Visited June 2015
Posted 2 months ago
I had a The Dermalogica Face Treatment; Fri-Sun and have awarded it 5 stars.

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Verified review Visited June 2015
Posted 2 months ago
Lovely relaxing spa. Decor could do with a bit of an over hall. Brilliant treatment and staff were very welcoming

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Verified review Visited May 2015
Posted 3 months ago
A really good weekend break, for the price it was good value. I would book again. There are some negative feedback, but it's not worth paying attention to. It's an old hotel made good, and staff are friendly. Service is ok, I had to go to the bar to order desert at lunch time, but I didn't mind too much and staff were friendly.. Just busy. These things happen.
Overall a good stay close to beach and have good food & good spa facility.

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Verified review Visited May 2015
Posted 3 months ago
I wasnt particularly impressed at the end of this. The staff were fine with showing you around and then doing the actual treatment, however I went away with my skin feeling dry, having only been partially moisturised by the person after the wrap was showered off (literally only one strip of moituriser on each arm my back and legs - nothing on my front or shoulders). In addition when having the treatment you cuold hear banging going on up above in the rest of the hotel. I probably wouldn't go back.

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Verified review Visited May 2015
Posted 3 months ago
I had a The Dermalogica Face Treatment; Mon-Thurs and have awarded it 4 stars.

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Verified review Visited May 2015
Posted 3 months ago
Spa was okay, changing rooms very small so would suggest getting changed in your room first if staying overnight. Room was very dated and could do with a major overhaul! Reception and restaurant lovely but get past that to the rooms and corridors and very dire..,

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Verified review Visited April 2015
Posted 4 months ago
I went for a Ultimate Seaside Detox Spa Day and have awarded it 5 stars.

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Verified review Visited April 2015
Posted 4 months ago
The staff were all Polite and friendly and service was good. The food was very good and the spa was great. Brilliant facial. The room was a big let down, tatty and in need of general maintenance. The photos of the rooms is slightly mis leading.

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Verified review Visited April 2015
Posted 4 months ago
The treatments were good, friendly helpful beauticians / therapists. Food at lunch was ok but nothing special, the restaurant service was very slow. Overall day was so-so.
The spa has seen better days: peeling wallpaper in reception; dark basement pool with ceiling panels coming off; tiny changing room and only 1 shower; not hot water in the poolside showers; steam room wasn't hot enough...
The main pool and area were lovely but families with small children are also allowed to use it so it's not an adult only relaxing get space.

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Verified review Visited March 2015
Posted 4 months ago
I had a Express Facial; Fri-Sun and have awarded it 4 stars.

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Verified review Visited February 2015
Posted 6 months ago
The spa was okay. Had all the facilities you'd expect, however, layout could have been considered more. There's quite a lot of noise coming from the pool area so the 'relaxation room' wasn't so relaxing. The afternoon tea was nice. There was a lot of bored teenagers hanging around the restaurant/bar area which made the experience a little uncomfortable. Boys were using the girls toilets and they were also quite rude to guests. The nail treatment I received was FAB! The nail technitian did an amazing job and was very lovely and chatty. The staff in general were brilliant. Very kind and helpful and made you feel very welcome. I wouldn't recommend this hotel for the spa alone, but definitely the treatments and the staff made the day!

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Verified review Visited December 2014
Posted 8 months ago
Spa and hotel clean. Some staff really helpful others not! Overall a really good break and would recommend really good value

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Posted 9 months ago
I have just got back from a spa break for myself and my friend for her birthday. I think everyone should be made aware of the poor quality of service we received plus the sub-standard level of facilities and the shoddy condition of the hotel.

Hotel experience
• When we arrived, we were told our cream teas hadn’t been booked and would have to have them the next day as they were fully booked. As we were leaving the next morning, we had to complain several times for them to finally squeeze is in.

• The lift was broken so several steep flights of stairs had to be climbed to reach our room.

• When we got our cream tea eventually, apart from only getting sandwiches, scones and a slither of soggy apple cake, the scones were all stale. However, we did complain and they brought us some fresh ones. It was still a highly unimaginative cream tea!

• A violent fight broke out in front us while we were eating our dinner among some male wedding guests, which obviously spoilt our evening. We were nervous to even go to the ladies after that.

• We found a pubic hair in our bedding before we had even got into bed! Yuck!

• The room was so hot with no thermostat control we had to sleep with the window open together with the noise of traffic and car fumes.

• The ceiling was leaking next to the table were we had our breakfast as it was raining!?!


Spa experience
• The staff at the spa were friendly but very disorganised. We had to ask for robes and slippers twice as we weren’t initially offered any and realised other people had them. The excuse was they had to launder them and hadn’t got them dry!

• There is only one shower with a see-through door in the ladies plus one toilet and two changing rooms - an appalling levels of facilities for the 25 or more women using the spa at once.

• I think as a result of the high temperature and lack of food due to having to wait for our cream tea, I fainted for the first time in my life. Luckily my friend and other guests looked after me amazingly well. Once I’d recovered we told the staff, and all they could say was I hope you weren’t out for too long and get yourself a glass of wine and you’ll be fine! Apart from their total lack of concern and ridiculous advice, shouldn’t they have filed an incident report at the very least? I was left feeling embarrassed for mentioning it.

My friend and I spent a lot of money on this weekend, hoping to be pampered and come back relaxed, but instead we felt traumatised, neglected and totally disappointed. We have been on several spa weekends in the past and know what to expect and this didn’t come close to our previous experiences in any way.

I have emailed the hotel manager, head office and Spa Breaks and no of them have had the decency to contact me!

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Verified review Visited November 2014
Posted 9 months ago
It was OK for short break, the breakfast and dinner with the service was first class.we needed one more night to get more out of the break.

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Verified review Visited November 2014
Posted 9 months ago
I went for a Two Night Spectacular Spa Break and have awarded it 4 stars.

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Verified review Visited October 2014
Posted 10 months ago
I went for a Two Night Spring into Summer and Fall into Winter Spa Break and have awarded it 5 stars.

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