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Venue rating

4.4

50 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Hairways
Hairways
Exchange Shopping Centre,
1 Lacy Road, London, SW15 1NH
United Kingdom

Hair Salon

Hairways
Exchange Shopping Centre,
1 Lacy Road, London, SW15 1NH
United Kingdom

Opening hours

Mon - Closed -
Tue - Wed 9:00 am - 6:00 pm
Thur - Fri 9:00 am - 7:00 pm
Sat 9:00 am - 6:00 pm
Sun 11:00 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Hairways

Hairways is a Hair Salon in London.

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Comments

Reviews (written by customers after their visit)

4.4

Chain rating

Based on 50 reviews

5 stars 25
4 stars 21
3 stars 2
2 stars 0
1 star 2
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Blow Dry (31)
  • Hair Colouring and Highlights Treatments (19)
  • Haircuts and Hairdressing (34)
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Have you been here? Write a review
Verified review Visited February 2015
Posted 2 days ago
Really lovely service with great staff would definitely go again. The lady who cut my hair was extremely friendly and chatty made me feel very at ease

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Posted 3 days ago
Wen there, had a perm. The lady wasn't interested in seeing photos saying she could 'imagine' what I wanted. The perm didn't work and my hair became frizzy but not at all curly. When I went in to complain she accused me of using a straightener. She wet it and realised it hadn't worked. Refused to give me a discount but insisted ANOTHER perm would do the trick. I naively did it and now have thinning hair. My hair used to be my favourite asset. Worst experience ever. Has haunted me for 3 years.

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Verified review Visited February 2015
Posted 5 days ago
Hair looks great, pricing is phenomenal and I felt very welcome from the time I walked in. All round lovely experience! Thanks Scarlett.

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Verified review Visited February 2015
Posted 1 week ago
Nice and friendly environment. My hair colour came out really well. Good value for money and I would probably come back

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Verified review Visited February 2015
Posted 2 weeks ago
I had my hair cut here and was very pleased with the service and the cut itself. Staff are lovely and I will be coming back.

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Posted 2 weeks ago
Really enjoyed my experience at Hairways. Had my hair highlighted, cut and coloured. Really liked how they blow dried my hair - was great for me as I was going out that night. For the money I paid I was really surprised at how great the service was. Will be back next time as well - would recommend as good local hairdressers.

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Posted 2 weeks ago
Waited 4 months for a haircut, chose this place because of the reviews beneath. Big thing to have a new hairdresser, very important. Spent 5 minutes explaining how I wanted it cut and dried, hairdresser said she completely understood. Washed, conditioned, fine. Half an inch came off the back, AOK. Then blow drying for 20 minutes. I asked why as nothing else had been cut, she said she wasn't trained to cut wet hair, only dry, it was to be "textured" – I said I had no idea what that meant, I wanted a cut, she said it would look lovely. About 1 mm off both sides, sprayed and blow dried yet again backwards with a comb, "Is it okay?". I told her no, it wasn't, she hadn't cut anything off it, it was unmanageable.

She then started ... hacking is the only word I have, it was as though my hair was being torn out by the roots or ripped on the left ... I stopped her, said I was very uncomfortable, it was getting too short, not what I had asked for, she was creating a step to the back. She insisted she wasn't, chopped a bit at the other side, wet it again, dried it upwards and backwards for another 10 minutes, asked how it looked now. I told her the left side was shorter than the right, the fringe was a mess and hadn't been touched. Lots of measuring and looking closely at my now static locks for several minutes to agree yes, it wasn't symmetrical. By this time the point of no return was reached. What do you do? Ask another stylist to come in and hack off more bits with a different technique or pray to the Lord that she's going to make it right in the end?

A bit more slicing and dicing on the right. I took the brush and tried to get some kind of style myself, impossible, and found a inch wide lump of hair had suddenly appeared hanging over one eye which wasn't there on arrival, I asked her where it had come from and what had been cut to create it. She got confused, then said maybe it was a lump of fringe, and chopped a bit off. Constant spraying and more and more blow drying throughout. An hour and a half later, not even a glass of water offered by way of refreshment, I told her how bitterly disappointed and unhappy I was, it was nothing like I had described. The owner/manager was there the whole time, never said a word but accepted my other half's money for it without my even knowing that he'd paid.

Only when I had got home and washed it and combed it onto my face myself, wet, could the whole savagery of it be seen properly. The left is over half an inch shorter than the right and every single strip of hair looks as if it has been chewed at by rats. Even other half who hardly notices and sees the good in everything, has said "I can't normally see much wrong with things but this time I can actually see how bad this is and the difference in the lengths everywhere, there's nothing to say in their defence, I'm so sorry it's ruined our day". We were supposed to go out to lunch for first time in months ... too upset to go, came home to wash it. Some stylists make you furious, some make you ecstatic, some make you weep with complete misery because you're nearly 60 years old and you're tired and you just wanted something nice for yourself for once in many, many months, and instead they've butchered you and you're going to have to face the damage they've caused for a long, long time to come every single time you look into a mirror. I'm going to go and weep now.

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Verified review Visited January 2015
Posted 3 weeks ago
Shannon was really friendly and totally understood what I wanted. The salon isn't pretentious, just efficient, friendly and well-run. My haircut was just what a wanted - I'll definitely be going back!

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Verified review Visited January 2015
Posted 3 weeks ago
The saloon is very nice and the staff friendly. I definitely recomend to anyone living in Putney. It's also very close to the train station (5min walk)! I'm definitely coming back for more.

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Verified review Visited January 2015
Posted 3 weeks ago
Really enjoyed the cut with Shannon. She listened to what I was after and cut my hair beautifully. Great location, easy to find.

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Verified review Visited January 2015
Posted 3 weeks ago
They were awesome. Friendly service,suggestions for my thinning hair which has been a problem for years. I didn't feel upset when the stylist ran late and did not feel rushed when they closed up while my stylist was finishing my hair,it was as if the salon was still open and welcoming. You don't get that in many places. Oh and btw my wash,cut, and blow was great. I now have body and more manageable hair.thank you hair ways.

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Verified review Visited January 2015
Posted 1 month ago
I had a pleasant experience at Hairways. I was bery satisfied with my hair cut and Shannon took her time to make sure that everything is as desired. I will revisit the salon.

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Verified review Visited January 2015
Posted 1 month ago
Very friendly and experienced staff. Having previously had a very bad haircut that is taking a long time to grow out, this haircut was really good and covers up the previous disaster very well, whilst giving me the style I wanted. I will definitely be going back for future haircuts.

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Verified review Visited January 2015
Posted 1 month ago
Really happy with the cut and blow dry I received at great value for money. The staff were friendly and professional and I loved the products they used on my hair. I chose the salon due to it's convenient location and I would definitely go back.

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Verified review Visited January 2015
Posted 1 month ago
Lovely place and Mary was fantastic - knew exactly what she was doing and my highlights are lovely. Would thoroughly recommend.

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Verified review Visited January 2015
Posted 1 month ago
Had a great haircut at Hairways, lovely friendly service and really happy with the results. Would definitely recommend to anyone looking for a hairdresser in the Putney area

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Verified review Visited January 2015
Posted 1 month ago
I have visited Hairways before for colour and a haircut. On this occasion, just as the others, I found the staff extremely friendly and helpful. I always feel relaxed and confident that I will walk out of the salon with a great cut/colour.

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Verified review Visited January 2015
Posted 1 month ago
Great salon, lovely friendly staff and good value. I loved my new hair colour and cut ! Would recommend this salon. Thank you!

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Verified review Visited December 2014
Posted 2 months ago
Mary cut my hair and she was fantastic. She looked at my hair and gave me suggestions of what to do with the highlights. She did a great job with the colour. I love the colour and cut, my hair looks so much healthier! It was very reasonably priced and it didn't take too long either. I was very satisfied with my experience.

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Verified review Visited December 2014
Posted 2 months ago
I had a Full Head Tint, Cut & Blow Dry and have awarded it 3 stars.

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