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Venue rating

4.4

24 reviews

  • Ambience
  • Cleanliness
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Gloots Face & Body Therapies at Hedley House Hotel
Gloots Face & Body Therapies at Hedley House Hotel
3 Bootham Terrace,
York, YO30 7DH
United Kingdom

Salon

Gloots Face & Body Therapies at Hedley House Hotel
3 Bootham Terrace,
York, YO30 7DH
United Kingdom

Opening hours

Mon - Sat 9:00 am - 8:00 pm
Sun - Closed -
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Venue type: Salon in York
Tagged as: Salon

Gloots Face & Body Therapies at Hedley House Hotel   Last minute & off-peak
This venue offers discounts on off-peak appointments and last minute bookings.

Imagine a place to renew your body and soul, at Gloots Face and Body Therapies we provide York visitors & residents and offer a lot more to relax, revive and renew your body using the best quality products and highly qualified professional therapists for all your health & beauty treatments individually customised to promote health and well being for all types of conditions including treatments such as Swedish, Aromatherapy and Hot Lava Shell massage, Personalised Facials and Manicures & Pedicures, plus much more. We offer skin rejuvenation such as, microdermabrasion, Dermalogica, non surgical face lifting & body toning, Neals Yard Remedies organic facials, manicures, pedicures, waxing, lash and brow tint treatments. We offer a refuge for the soul. a chance to boost your spirits through massage, body wraps and a variety of face and body treatments dedicated to your wellness, all of these restful yet invigorating treatments take place in the idyllic setting of the Therapy Suite within Hedley House, located near to the centre of the historic city of York - so you can enjoy some retail therapy too! We want it to be magical when you walk into Gloots face and body therapy suite. We warmly welcome you inside and want to make your stay a soothing, replenishing and truly renewing experience for you Here you could meet a friend for a pedicure in the afternoon, or make a date with your husband or partner for a relaxing massage. Invite your mum for a Dermalogica facial and have lunch with her in Hedley House. You will leave feeling refreshed and revitalised. At Gloots Face and Body Therapies we are committed to the healthiest approach to total body care. We are very proud of our reputation and our loyal clients who love our products and the high class of therapies and treatments we offer. All pamper package treatments take place in our therapy suite located in Hedley House Hotel in York although the hotels hot tub and sauna facilities are located outside within the garden setting. An exclusive experience in York.

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Comments

Reviews (written by customers after their visit)

4.4

Chain rating

Based on 24 reviews

5 stars 16
4 stars 5
3 stars 2
2 stars 0
1 star 1
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (1)
  • Body Treatments (1)
  • Face
  • Facials (8)
  • Microdermabrasion (1)
  • Massage
  • Aromatherapy Massage (4)
  • Bamboo Massage (1)
  • Deep Tissue Massage (1)
  • Foot Massage (1)
  • Indian Head Massage (1)
  • Lava Shells Massage (3)
  • Lymphatic Drainage Massage (3)
  • Swedish Massage (3)
  • Therapeutic Massage (4)
  • Nails
  • Callus Peel (1)
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Have you been here? Write a review
Verified review Visited February 2015
Posted 1 week ago
Very nice experience with Microdermabrasion at Gloots. Good treatment, lovely product and the therapist was charming and really put me at ease. Will go again :)

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Verified review Visited February 2015
Posted 1 week ago
went for a facial at gloots, the beauty therapist was extremely nice & friendly. She was very informative and kept me in the know of everything she was doing. Would definatly recomend Her.

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Verified review Visited February 2015
Posted 1 week ago
I booked a surprise massage for my boyfriend. Unfortunately, as there is only one masseuse in the evenings I was unable to enjoy a massage at the same time. However, when I contacted Jacqui about this she was very lovely and said that I could use the sauna and hot tub whilst I waited. She also contacted me on the day to inform me that the hot tub was broken and asked whether I would like to rearrange. I wasn't really bothered so I went ahead with it.
Both the hotel staff and Jacqui were very lovely,kind and accomodating. Jacqui even gave us a glass of complimentary wine.
The sauna and hot tub is situated in a lovely garden setting and the treatment rooms are in the basement of the hotel. I already expected this from the other reviews and pictures so I wasn't bothered but if you're expecting an actual beauty spa such as the virgin spas this isn't the place for you. However, if you're after a good massage and great service this is the place for you. My personal opinion is I much rather pay for a good massage than a pretty hotel. I've paid much higher prices for beautiful hotels that do not have the same service.
I particularly like this place as it offers treatments up until 8pm which many places do not.

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Verified review Visited February 2015
Posted 1 week ago
I had a Back, Neck and Shoulder Massage and have awarded it 5 stars.

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Verified review Visited January 2015
Posted 1 month ago
The surrounds here are calm and unhurried we felt very well cared for and enjoyed use of the hot tub and sauna before our massages.Time and attention were taken to make things just right by Jacqui the therpist. She was very skilled with regards to the treatments she gave us and information she shared with us and her person skills made such a difference ... she took her time and demonstrated a really caring attitude.I would highly recommend this therapist and venue.My mum and I plan to try some more of the range of therapies offered.

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Verified review Visited January 2015
Posted 1 month ago
Lovely treatment and gets rid of dead sk. The lady is lovely and makes you feel very welcome The bed is heated which you lay on which feels lovely

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Verified review Visited December 2014
Posted 2 months ago
Really enjoyable experience all round, thank you. The hot shells are very relaxing. A great way to kick off a York city break.

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Verified review Visited November 2014
Posted 2 months ago
A little difficult to find and out of the way inside a hotel basement. The massage was ok thank you

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Verified review Visited December 2014
Posted 2 months ago
I was feeling my usual stressed out self & the therapist was very calm, friendly and knew exactly what to do to help me relax. A firm, focused massage, with gorgeous aromatherapy scents and the feeling that I could just let go and trust her to work her magic. I had trouble staying awake! I highly recommend Gloots.

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Verified review Visited December 2014
Posted 2 months ago
The treatment room is lovely, really nicely decorated, very relaxing. The therapist really new what she was doing, very knowledgeable about Dermalogica products (my personal favourite anyway) & what to use for my particular needs, my skin is glowing and completely rejuvenated.

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Verified review Visited November 2014
Posted 3 months ago
I bought this as a birthday treat for my boyfriend - and we were not disappointed! The spa itself is separate from the hotel (which is nice and gives you a certain amount of privacy). However, there was a slight disconnect between them both on arrival as the receptionist wasn't clear on what the spa day included, and appeared a little stressed out - not the most relaxing start!

As soon as we went down to the spa though, the atmosphere changed and we felt completely calm. Jacquie was lovely and even booked out the hot tub for the afternoon for us solely to use. The treatments were excellent, and if we had met her at the beginning, this would be a 5 star experience. I would definitely recommend this to a friend (although watch out for the car park at the back - very easy to miss!)

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Posted 4 months ago
I can highly recommend the Hot Lava Shell Massage and Facials. While the hotel is small, the staff are welcoming and friendly and Jacqui's treatments are truly wonderfully relaxing. I am looking forward to my next visit.

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Verified review Visited October 2014
Posted 4 months ago
Very nice afternoon spent at Gloots, staff friendly and professional. Only lacking in a proper changing area but apart from that very good value.

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Verified review Visited September 2014
Posted 5 months ago
Excellant a very thorough facial, deep cleanse, good knowledge of product and explained procedure as applied each step of the way.

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Verified review Visited September 2014
Posted 5 months ago
I am afraid this visit was a complete disaster and it's difficult to know where to start.

Firstly there is no specific area for the guests to wait when having a spa. It is completely unacceptable to expect people to sit in the hotel lobby area in gowns. My mother was completely embarrassed by the fact that she was sat in a gown whilst other hotel guests sat next to her. A 75 year old lady does not want to be sat in a hotel reception area in a gown. It was her first experience at a spa and I could only apologise.

The spa room for the massages was terrible. Two people were in the spa area at the same time - meaning no privacy and a lot of noise occuring at all times - which defeats the object of an aromatherapy relaxing massage. You really did not get a relaxing experience at all. I was brought into the spa room whilst my friend was halfway through her aromatherapy massage. The changing area is separated from the massage area by a curtain. I couldn't understand when I arrived to get changed why we Jacqui was whispering and then realised it was because my friend's massage was happening just behind the curtain. The changing area (which really cannot be described as that was just the entrance to the room where the blind was pulled down leaving you to get changed and put your clothes on the chair (no lockers or anywhere to leave your belongings in a safe area) After the massage you then had to take all of your clothes back up to the hotel lobby.

The other problem I had was that Jacqui didn't seem to be aware of the other treatments we had already booked. I had already had problems in arranging the timings for day having explained we needed to be away in good time, so was very disappointed that (i) she didn't know we were due to have another treatment and (ii) she didn't know if I had paid. We then had to sort out timings and we were left with a 2 hour wait before the facials could take place.

I actually didn't make it to the other spa facilities, but by the two others in my party did. The room housing the jacuzzi and sauna smelled terrible. The jacuzzi was cold, the jets were not working and it had a strange green tinge to it. (When we advised Jacqui about this she said "well it was working yesterday"). The sauna was excessively hot and it was difficult for people to get in and out. By the time I came out of my massage both of my mum and friend were dressed and looking decidedly "un-relaxed". In the end we decided to call it a day and leave before we had our facials. We told Jacqui we were leaving she didn't seem surprised, nor did she ask if there was anything she could do. To be honest I think she was either embarrassed or not bothered. It simply was not an "Ultimate Pamper Treat". I have been to many spas before and this by far was the worst experience I have ever had. I am going to write to both yourselves and/or Jacqui and request a refund as this was not inexpensive.

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Verified review Visited August 2014
Posted 5 months ago
Both the reception staff and therapist were really lovely and gave excellent customer service. The treatment was amazing and it was clear the therapist is really skilled, she really put me at ease before the treatment and it was a lovely experience.

We had the hot tub and sauna to ourselves and its outside in the garden which was nice - take slippers or flip flops if you are booking in as you need to walk across the garden to the therapy room.

Only thing to consider would be back ground noise during the massage could be a little off putting for some guests, there seemed to be a lot of key rattling and door slamming but the therapist was so skilled she counteracted this.

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Posted 6 months ago
This was a treat for my birthday, and boy was it a treat! never have I experienced anything as amazing as the lymphatic drainage massage, talk about total chill out. I was also fortunate enough to have a facial, my skin was so soft, the products were amazing.... even my kids noticed how soft my face was...........need to come back and see Jacquie with the magic fingers very soon.

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Verified review Visited June 2014
Posted 8 months ago
Absolutely wonderful! Jacqueline was knowledgeable and friendly, and the facial was luxurious, with tailored Demalogica products. Totally recommend you visit.

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Verified review Visited March 2014
Posted 11 months ago
I had a De-Stress Massage and have awarded it 5 stars.

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Verified review Visited January 2014
Posted 1 year ago
Lovely and relaxing lymphatic drainage massage very friendly would definitely recommend will be booking another treatment lots to choose from x

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