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Venue rating

3.2

15 reviews

  • Ambience
  • Cleanliness
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Galen Health
Galen Health
9 Harley Street,
London, W1G 9AL
United Kingdom

Wellness Centre

Galen Health
9 Harley Street,
London, W1G 9AL
United Kingdom

Opening hours

Mon - Fri 9:00 am - 8:00 pm
Sat 9:00 am - 6:00 pm
Sun - Closed -
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Galen Health

Galen Health is the most elite private healthcare clinic in the UK taking care of every aspect of our members health and wellbeing. We are one of only a few institutes that are pioneering 'Preventative Healthcare' which means we work for our members to ensure their health and wellbeing, reducing their risks of unwanted future health problems.

Our members have the following at their finger tips:

Direct dial to their own private doctor who is 'on call' for them 24/7 offering help and advise no matter where they are in the world, organising and leasing with other healthcare professionals on their behalf, organising medical reports and medication as well as caring for them in person.

Direct dial to their own concierge healthcare specialist offering impartial advice and organising every logistical aspect of their health requirements all over seen and managed by the members doctor.

A luxury and stylish private clinic on Harley Street with in house MRI, CT, X-ray and Ultra Sound that gives members access not only to their own doctor and medical team, but also nutritionists, personal trainers, physiotherapists and much more.

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Services

Services at this venue are not bookable online. Why not check out the other bookable venues near Harley Street?
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Comments

Reviews (written by customers after their visit)

3.2

Chain rating

Based on 15 reviews

5 stars 5
4 stars 4
3 stars 2
2 stars 0
1 star 4
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Allergy Testing (1)
  • Nutritional Advice & Treatments (4)
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Posted 1 year ago
My partner and I booked full medical assessments with Galen through a Groupon voucher. The clinic cancelled on us once and we had to reschedule our appointments. After turning up for the appointment the clinic was closed and their website was under construction, after complaining they refused to refund us the money and referred us to Groupon. Terrible customer service and basically a scam to get you to pay membership.

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Posted 1 year ago
My wife and I booked full medical assessments with Galen through a groupon voucher. The clinic cancelled on us multiple times and made us go through all sorts of hoops to reschedule. After cancelling for the 3rd time, they refused to refund us the money and referred us to Groupon. Horrible customer service and basically a scam to get you to pay membership.

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Verified review Visited July 2012
Posted 2 years ago
Facilities very smart and lovely reception area. The administrator was very helpful, pleasant and friendly, as were the Nurse and Doctor.. The service was professional, and all treatments were very efficiently administered. The follow up consulation was helpful, informative and useful.

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Verified review Visited May 2012
Posted 3 years ago
The clinic facilities are nice, staff were friendly but it seemed a little rushed to me. Also i need to wait for a month to get a follow up with gp with annoyed me a bit, if you have an urgent matter this is quite problematic. If it wasn't for the wahanda voucher i wouldnt go back. Good deal though, and results came back quite quickly, which is a good thing.

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Verified review Visited November 2011
Posted 3 years ago
I believe the health assessment itself was a good value for money, the staff were professional, results thorough, response quick. I did not gain any value out of the three month membership though, since out of the complimentary appointments initially offered to me: personal trainer, nutritionist, osteopath, etc, i only managed to secure the meeting with nutritionist, who tried to sell me her services, without attempting to add any value to me. Needless to say, I did not become a member, which is a shame, since the overall level was good!

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Posted 3 years ago
Absolutely disgusted by this experience, the worst I have ever had via Wahanda.

Booked my initial consultation which was cancelled at short notice owing to staff sickness (so I was told) rearranged and went for the health screening. Had my results emailed to me 3 days later.

I contacted to arrange my follow up consultation, when booking I pointed out that the chosen day was a bank holiday but the person I spoke to said this was fine. Then yet again my appointment was cancelled at short notice as apparently they had realised they weren't open on bank holidays.

Rearranged the appointment for today, received a text this morning to say that my appointment was cancelled owing to staff sickness!! Unbelievable - the third cancellation!

Galen must employ very unhealthy staff, at my work if someone goes sick we have provision to cover them. Not at Galen.

I can't be bothered rearranging for a third time, my time is precious and I am sick and tired of having to arranging my life around appointments which are then cancelled. Overall a waste of money, I could have done these tests at home for a lot less money and a lot less hassle.

I would advise anyone to stay well clear, why anyone would sign up with Galen I don't know, if you were ill and needed to see someone you would probably be dead by the time you could get an appointment with them. Ill stick with the NHS.

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Comments

2 years ago
The website won't let me leave a review, but I totally agree and can imagine this situation happening. The building and consultation are brand spanking new and beautifully furnished. However, I feel that this has been paid more attention to than the customer. I bought a Groupon voucher for £75 which gave the description as a generic health assessment. What they don't tell you until you have your first assessment is that after your initial testing you have to arrange the follow up sessions (ostepath, gp, nutrionist) yourself. My initial assessment was fairly good - my nurse was very friendly and gentle during the blood tests and results were sent quickly the next day. However there is no real analysis of your results - you just get sent an email which is like an online template.You can send an email for any concerns you have but as I had slightly high cholesterol, which isn't serious, for example, there was noone I could discuss this with. I imagine this is what is to be discussed with the nutritionist but they have been so unhelpful.

It's now two months later and I still haven't been able to get an appointment. The osteopath session is only 15 minutes so I don't think it's even worth me going (Trying to arrange appointments on the same day is impossible, as you have to liaise with every person independently.) I emailed the nutritionist and only got a reply 10 days later telling me to email someone else. They aren't apologetic at all and when I asked if I could just have a phone number instead to stop sending emails back and forth I was given a curt reply that the nutritionist is only available on two specific days at 3pm. The surroundings might be swanky but I wouldn't bother - having to chase people in a private healthcare centre where I am supposed to be the customer has been a waste of my time and effort.

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Verified review Visited March 2012
Posted 3 years ago
The health screen was excellent. I had a session with the nurse who did a large number of tests, including liver and kidney function, plus a variety of blood tests. These were well worth having as I could not get them done on the NHS and included cholesterol testing.

I had two appointments with the doctor and was given extremely useful advice about my results and various health problems (osteoporosis, sciatica and lower back pain, bunions). I had a Vitamin D test. I am still considering options on treatment. I found the GP service brilliant and well worth subscribing to, especially considering what I have had on the NHS.

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Posted 3 years ago
I went to Galen Health for a general health assessment and found my visit to be a little bit of a disturbing experience.
The whole time I was there I felt that I was being sold services in a really manipulative, calculated way. It seemed as though they had a clearly scripted, very fake way of selling, for example: at the end of the (seemingly scant) diagnostic tests, I was taken into a plush office to discuss the test results. The guy (who was not actually a doctor) was going through what seemed to be a sales script when suddenly (coincidentally!) the phone rang. Apparently, they had decided as a special one off to offer me - I guess I was special! - a special rate for their GP services if I signed up for them! Oooo!
It was my first ever visit to a private clinic, so perhaps the heavy sales techniques are standard in private healthcare. The way they went about the calculated hard sell made me feel like they really, blatantly don't care about people, or indeed health, but just are there to sell. I would never go back there.

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Verified review Visited October 2011
Posted 3 years ago
The clinic was very inviting and staff friendly. The treatment received was thorough and my follow up with the GP was good and very informative. The entire concept with the concierge added value to the one to one service. This service meant you cold call/text email your contact and he would respond and if necessary arrange for the doctor to get back to you. Very efficient service. However, they were not the best at making contact in the first instance. For example, after my first health check up, I was told I would be contacted shortly after receving the results in writing to arrange follow up apointment. This never happened. I had to call them over two weeks later. They were suppose to arrange a second visit for me to see the GP, this never happened. If you call them, and arrrange appountments all is well. But if you wait for them to contact you...may take a while. despite that, everything else is quality.

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Posted 3 years ago
This was a fantastic experience; a winning combination of professionalism and friendliness. A friend a I booked the Wahanda MobDeal for the Health Assessment & Blood Profiling with 3 month private GP access, and booked in for our appointments on the same day. We were greeted and put at ease immediately, while filling out our info in the waiting area, which couldn't be much more different to the usual Doctors waiting rooms!

The test itself took about 30 mins and included a blood test, urine test, blood pressure, eye test, height and weight check and possibly more I've forgotten! We then had a quick follow up where it was explained that our results would be emailed out to us, and then we could book in for a phone or in person consultation with a GP. We were also told that we could take advantage of a special membership offer for Wahanda clients, so 2 people couild enjoy the private membership for the price of 1. There was no hesitation to sign up - the Galen experience is so far removed from Doctors and Walk In Surgeries, it makes taking your health seriously a much more pleasant task, as an appointment there doesn't feel like something you'd want to put off!

No hesitation to recommend the Wahanda offer or Galen Health.

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Comments

2 years ago
The building and consultation are brand spanking new and beautifully furnished. However, I feel that this has been paid more attention to than the customer. I bought a Groupon voucher for £75 which gave the description as a generic health assessment. What they don't tell you until you have your first assessment is that after your initial testing you have to arrange the follow up sessions (ostepath, gp, nutrionist) yourself. My initial assessment was fairly good - my nurse was very friendly and gentle during the blood tests and results were sent quickly the next day. However there is no real analysis of your results - you just get sent an email which is like an online template.You can send an email for any concerns you have but as I had slightly high cholesterol, which isn't serious, for example, there was noone I could discuss this with. I imagine this is what is to be discussed with the nutritionist but they have been so unhelpful.

It's now two months later and I still haven't been able to get an appointment. The osteopath session is only 15 minutes so I don't think it's even worth me going (Trying to arrange appointments on the same day is impossible, as you have to liaise with every person independently.) I emailed the nutritionist and only got a reply 10 days later telling me to email someone else. They aren't apologetic at all and when I asked if I could just have a phone number instead to stop sending emails back and forth I was given a curt reply that the nutritionist is only available on two specific days at 3pm. The surroundings might be swanky but I wouldn't bother - having to chase people in a private healthcare centre where I am supposed to be the customer has been a waste of my time and effort - It's even more difficult to get an appointment with Galen health than the NHS. A waste of £70!

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Verified review Visited November 2011
Posted 3 years ago
The location is on Harley Street and as you would expect as soon as I walked in the door, it was grand and overwhelming.The decor of the health clinic was lovely. The staff was friendly. The nurse that looked after my mum and me was great, she explained everything and I knew what was going on. The doctor afterwards explained about getting the report and then the detailed explanation of the report and what the health assessment meant for each of us. Definitely worth the health assessment price to get yourself checked out for a peace of mind.

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Verified review Visited October 2011
Posted 3 years ago
This was a full medical assessment with follow up appointment and nutrionist appointment as well as osteopath appointment. The clinic is great, the staff are excellent and I was delighted with it and think it was great value. thank you!

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Verified review Visited October 2011
Posted 3 years ago
I went for a full medical MOT for peace of mind after taking some time out due to stress. The wahanda deal is great value - I rec'd a personalised, professional, friendly service and would recommend this to friends. The results came back the same day. The follow up appointment to discuss the results was informative and helpful. Also, a great location on Harley Street - an excuse to have a wander around Oxford Street afterwards :)

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Verified review Visited September 2011
Posted 3 years ago
Really easy process. Very friendly and helpful staff and dedicated members' telephone line service. Excellent turnaround times - blood test at 8.15am, results by 12pm emailed then discussed at 6pm after work. They always trey to work around you rather than you working around them. This is a whole new approach to going to the Dr - it's more like going to the gym or to a private members club where you are looked after and which is in fact an enjoyable experience. Tea on arrival, magazines, TV, almost like a boutique hotel. For a busy person it is definitely worth having this kind of quick treatment and easy access and no waiting times approach. You invest in cosmetic treatments, diet products, exercise regimes, why not invest in your overall diet and fitness and health.

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Verified review Visited September 2011
Posted 3 years ago
It's no doubt a very pleasant place. All the staff are very polite and friendly. It's very convenient that they offer appointments till 8pm on weekdays. But I am just not sure if I am getting any value out of the membership. I don't think it has helped improve my health or my knowledge in health.

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