Francesco Picardi Hairdressing Reviews
43 Pitfield Street, Shoreditch, London, N1 6DA
Check availability and book onlineReviews are written by customers after their visit.
285 reviews
Really great Brazilian blow-dry and cut. Some people rush and don't do the treatment properly but Francesco really took his time and is a perfectionist. Lovely atmosphere, great conversation and coffee! Booked as a treat and it was really worth it.
Styled by Francesco (Artistic Director)
I hate to leave a bad review but over-all had an awful experience.
I attended the salon for a cut, balyage including toner and a treatment and I paid an upfront price. I began my appointment with Francesco by discussing the specific colour that I wanted, showing a picture of this to be 100% clear. After the bleach was applied, another customer arrived to the salon. This customer had a full hair cut and had their hair styled in the time I sat waiting with the bleach on my hair. As a consequence of this, the bleach was left in my hair for much longer than necessary and turned a bright blonde; far from the colour I requested. Francesco admitted the mistake and offered to apply a colour to tone this down. This then left me with one solid colour close to black and I had a few slight patchy streaks of blonde. This is no where near the hair style that I wanted and that I had paid for. I was then charged a further £50 for glossing - which was unnecessary and I felt pressured to pay.
Having reviewed my hair again when I got home I was upset with the results. I felt like I was not listened to when I raised concerns and I felt unable to make a complaint while I was there. Whilst I thought perhaps the results would not be so severe in the morning, I woke up and still felt upset and I decided to call on Monday morning to discuss. I was advised that all that could be done was to wash my hair a few times. This advice is absolutely unsatisfactory as the entire shade of colour underneath is completely different to that which I requested and to my roots.
Not only had my hair been dyed and treated in a way which I did not pay for, I was told over the phone that 'a hairdresser should be able to do a colour that they want'. Having paid such a high cost overall I would expect the colour to be exactly how I asked. As the only solution from this salon is to "wash my hair a few times" I was forced to arrange for a correction colour at a different salon who confirmed the colour was in no way balyage.
I understand that sometimes mistakes happen, but at no point have I received an apology or offered help or a refund, in fact I have received the opposite and have been told to essentially "get on with it". Terrible waste of time and money!
Styled by Francesco (Artistic Director)
Excellent balayage and haircut by Francesco. Really pleased with end result and have had lots of compliments since.
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