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Venue rating

2.7

16 reviews

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Fairsquared
Fairsquared
Quayside Business Development Centre,
111 Ouseburn Building, Albion Row, East Quayside, Newcastle-Upon-Tyne, NE6 1LL
United Kingdom

Wellness Centre

Fairsquared
Quayside Business Development Centre,
111 Ouseburn Building, Albion Row, East Quayside, Newcastle-Upon-Tyne, NE6 1LL
United Kingdom
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Fairsquared

Welcome to Fairsquared

We are an alternative Brand, developing and launching new exciting products in the ethical arena. From Fair trade eco - condoms to Natural Organic Lip Balms, supporting Pioneering organisations at home and abroad, products that allow you to make a difference.

Based in the wonderful North East of England, we wanted to establish an ethical community, driving ethical product decisions, that kicks on the arena with a whole new lease of energy ...that was the dream.

Our launch range includes Fairtrade marked products - only from Pioneers not corporates, Fair local toiletries and creams that are 100% natural using Organic ingredients.

New fairly traded products utilising rubber from India and Sri Lanka including ethical condoms, with many new innovations to come, you have been warned!

The journey begins.

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Services

Services at this venue are not bookable online. Why not check out the other bookable venues near Gateshead?
A few seconds ago

Comments

Reviews (written by customers after their visit)

2.7

Chain rating

Based on 16 reviews

5 stars 3
4 stars 3
3 stars 1
2 stars 0
1 star 9
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Aromatherapy (4)
  • Beauty Treatments (5)
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Have you been here? Write a review
Verified review Visited December 2011
Posted 3 years ago
Queries responded to promptly and dealt with satisfactorily.
Some nice products advertised on the website, which was well set out and easy to navigate a shame that they were not always in stock.

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Verified review Visited December 2011
Posted 3 years ago
Voucher described as "£12 for £30 Voucher to Spend Online on Ethical Beauty, Health & Wellbeing".

This was fine when I bought the voucher as there was some interesting stuff available to purchase.

By the time I went to puchase the choice was limited to a sad selection of either condoms, lip balm or recycled trainers. This selection has not changed as at today.

I requested a refund on 2 occassions via Wahanda but their request for action from fairsquared resulted in no reply. So a total waste in the end.

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Verified review Visited October 2011
Posted 3 years ago
Well after 4 months of placing my order, I still haven't received my items, even though I paid over the voucher amount and postage! Even though I've left voice mails and emails - still no response.
Thanks to Wahanda they have dealt with this frustrating matter as proficiently as they can and have offered a full refund.
So, I definately won't be purchasing from Fairsquared again, However, Wahanda I will be recommending!

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Posted 3 years ago
Had no problem ordering my goods however when I received nothing three weeks later I found that the contact number was no longer on the website. Chased via email and eventually got told they were out of stock and I would get a refund, Needless to stay I am still waiting and it has now been over two months since I originally raised the problem.

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Verified review Visited November 2011
Posted 3 years ago
I ordered 19/09/11. I have emailed three times, left one answerphone message, spoken to one person on the phone who assured me someone would get back to me. Their website crashes constantly an no longer displays their phone number. My order has still not been delivered 2 months later, not a happy customer.

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Posted 3 years ago
I ordered on 20th September but although a month has passed, I still have not received my order. I have contacted them twice through the online system but no one has replied!!

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Comments

3 years ago
I am in the same boat! I did get a reply, (a month later) saying it would be dispatched, but still nothing and I've had to chase again...

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Posted 3 years ago
I too ordered my goods on September 18th via a voucher deal from another website. I have send more than one emailed and still awaiting their response. Telephone today (18.10.11) only to be told by the security desk that the company had left the premises. I was given a mobile no. no response from that either. Terrible customer service. Dont hold out any hope for this order to arrive.

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Verified review Visited October 2011
Posted 3 years ago
I order my goods a month ago tomorrow and have not received any goods. I received one email to tell me that they had not received my order and then got an acknowledgement to say order received. I have left messages and sent emails and have had no responses. Do not recommend.

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Verified review Visited October 2011
Posted 3 years ago
Great website and easy to use ,with lovley items arrived well packaged and with no damage , really happy with my purchase.
i thought it was great value with then voucher but otherwise a little bit pricey

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Verified review Visited September 2011
Posted 3 years ago
I ordered my goods on September 18th. I have not received them and have contacted the company by telephone and by email and have not had a response. If I do not hear in the next week, I will be asking for a refund of my voucher.

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Verified review Visited September 2011
Posted 3 years ago
The actual products were first class. The aromatherapy oils in the products particularly the candles are of good calibre and the scent lingers. The presentation was very appealing and modern. Good quality white and black packaging with black tissue paper inside. The giftset has a solid almost magnetic locking case.

You might need to have to put up with chasing the order a bit as I did because unlike some companies after confirming the order there was no update re timescales for shipping. But I suspect this might be because it is a smaller ethical company wanting to reduce footprint!

Very pleased with product though. I would recommend. Thank you.

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Verified review Visited October 2011
Posted 3 years ago
This is not a treatment, but rather an online eco-produce shop. I was surprised at the lack of variety of goods on offer through fair squared. I am still waiting for some of my order some several weeks later. Having said this, I am happy with the products which have arrived including several lovely smelling candles.

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Verified review Visited October 2011
Posted 3 years ago
I was impressed with the products from Fairsquared but very, very unimpressed with the customer service. I did not receive my whole order, emailed to let the website know and have received no contact from them or attempt to rectify things. Despite this having been a special offer, I don't see that this allows them not to bother trying to sort things out.

Unimpressed. Would not recommend.

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Verified review Visited September 2011
Posted 3 years ago
Great website - looking forward to receiving the products, they seem very good value for money and this voucher was a great way to try them out. Will hopefully buy again for presents too.

NB isn't a spa - it's a website shop...

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Verified review Visited September 2011
Posted 3 years ago
purchased a voucher for fairsquared, to be used against their products.
Brought two gift boxs containing the most wonderful smelling bathoils and candles , really pleased with them.
The site was easy to use, and the delivery was fast, loving the products and would buy from this site again

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Verified review Visited October 2011
Posted 3 years ago
Fast effient service on order. Good value for money and excellent product. I would like to see more choice on products as range so far is a bit limited. Overall woul definately consider using company again

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