I was left in the cold treatment room to 'get ready'. I asked if I should take my top off, (had also booked a back scrub, wasn't sure what order the treatments would be) Told 'yes'. Someone else walked into the room while I was topless waiting for the next step! Was then informed wax first. Ok, top back on & bottoms off. Initially she refused to remove all visible hair beyond bikini line, said only the actual strip next to bikini line would be done. Took some convincing to remove visible hair!