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Venue rating

3.4

26 reviews

  • Ambience
  • Cleanliness
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Elegance Beauty Clinic at Whiteleys Shopping Centre
Elegance Beauty Clinic at Whiteleys Shopping Centre
Whiteleys Shopping Centre,
151 Queensway, London, W2 4YQ
United Kingdom

Salon

Elegance Beauty Clinic at Whiteleys Shopping Centre
Whiteleys Shopping Centre,
151 Queensway, London, W2 4YQ
United Kingdom

Opening hours

Mon - Sat 10:00 am - 8:00 pm
Sun - Closed -
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Elegance Beauty Clinic at Whiteleys Shopping Centre part of Elegance Beauty Clinics

Elegance Beauty Clinic was first established in 1989 when Whiteley's shopping centre reopened.

Many of you would remember it then as Elegant Nails. With an “A”list clientele and celebrity following our specialty was Fiberglass Nail Extensions, but due to high demand, we introduced beauty a couple of years later.

The beauty industry as you know is constantly evolving, and like any professional business we found ourselves focusing more and more on anti aging treatments.

Introducing new state of the art equipment such as IPL, Laser, Ultra Sound and Radio Frequency we decided that although very well established and respected in our industry the name Elegant Nails did not relay to new clients the true nature of our services.

With that in mind we decided that the time was right to further evolve, changing the name and registering with the Healthcare commission.

In January 2006 Elegance Beauty Clinic was launched with a seal of approval from the Healthcare commission.

At Elegance Beauty Clinic our aim is to provide a first class service with first class results

WHY GO ANY OTHER WAY !

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Services

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Comments

Reviews (written by customers after their visit)

3.4

Chain rating

Based on 26 reviews

5 stars 7
4 stars 8
3 stars 4
2 stars 2
1 star 5
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Face
  • Beauty Treatments (1)
  • Facials (6)
  • Microdermabrasion (8)
  • Hair removal
  • Brazilian Waxing (2)
  • Intense Pulsed Light Therapy (IPL) (4)
  • Waxing (3)
  • Massage
  • Deep Tissue Massage (2)
  • Medical & Dental
  • Cosmetic Injectables (1)
  • Nails
  • Manicure (5)
  • Nail Extensions & Overlays (1)
  • Pedicure (2)
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Posted 1 week ago
I have had microdermabrasion treatments with Marianna over a 6 treatment package course I bought online and wanted to write a summary of my experience, as this was very new to me and I thought it might helpful to others. I have had hormonal breakouts leaving very noticeable scars which, although were healing, were taking 3 months (or more) to completely heal and fade away. Once all the breakouts had subsided and redness had gone I was left with pigmented marks; I sought out methods of speeding up the scar healing and decided to go for microdermabrasion as I didn't want to use as much makeup as I had been every morning just to get out of the door! The treatment in layman's terms is a professional type of exfoliation - top tip: the little grains get everywhere, so not a day to wear a low top as I had a small sand pit situation going on the first time! My skin is quite sensitive but I did not have any adverse reactions to this at any point, although I did tell the aesthetician this beforehand and she recommended treatments 4 weeks apart. There isn't any down time afterwards and I could apply sunscreen, makeup, etc. before leaving to go back to work. I have through the course of treatments seen gradual improvement, not only in the scars but also how smooth my skin has become. I recommend this to anyone looking to give skin a renewed life, it has certainly achieved what I wanted. Plus, a week back a colleague asked if I was using a new foundation and I was so mortified as that day I hadn't had time to put makeup on and meant to at some point in the day... She followed the question with, as I began to turn red, "your skin looks so even and smooth..." ; I was delighted! Hope this helps someone. Posted before for wrong branch... oops :) The therapist I insisted on seeing is at Whiteleys.

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Posted 1 month ago
I had dermabrasion 3 session from groupon. I didn't like the therapist because she was trying to sell there aftercare products so much. I understand it's her job to sell, but I told her I will not buy anything for sure and she was keep trying... The treatment was OK overall.

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Posted 1 month ago
I've been having microdermabrasion sessions for over 6 months and the results are very good. Marianna has performed most of the sessions and her expertise and professionalism have been excellent. I would highly recommend Marianna for microdermabrasion as her detailed knowledge of the procedure and her understanding of the use of creams and serums to further improve the skin after having the procedure is faultless. She is top!

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Posted 1 month ago
I've been having Microdermabrasion with Marianna for about 2 years now. I originally came to the salon via Groupon and have had a good experience overall, particularly with Marianna herself, who is friendly and chatty. MDA is not cheap and you do need regular sessions before you see a difference, but it's worth persevering with you have the money to spare. The year I had one MDA session a month on my face, I had truly great skin and lots of compliments. Then I stopped going so regularly and my face clouded over a bit and didn't glow. I'm building back up having clear skin again. I've also started treatment to tackle scarring on my neck and have seen some improvement there - not as marked on the face though, but I was aware this would be the case. There is always the option to buy add-on products but they are expensive and generally I decline. I will continue with the MDA for at least another year though.

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Posted 1 month ago
Today was my first visit at elegance beauty clinic, I am pleased to say I was fulfilled with all of my expectations for my microdermabrasion treatment, my skin at the end of the treatment was not red it looked bright and healthy. I payed extra for the serum and I loved the serum my skin felt silky-soft and smooth.
The staff are very highly qualified and have excellent skills.
I will definitely be trying more treatments at this clinic!

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Posted 1 month ago
I have been going to elegance beauty clinic for over a year now. I am having ND YAG and micro needling with Mariana, who is a true professional therapist, who is always polite and cheerful. She knows her stuff and always gives great advice.
I can't really fault the clinic in anyway! staff are always friendly and professional. I will continue to go there.

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Posted 1 month ago
I found EBS online, through Amazon Local in December 2013 for 6 sessions of IPL on 3 areas for 99 GBP. This was for my full bikini area (front, center and back, thus 3 areas), but I was asked to pay more upfront, as my initial beauty therapist told me that this did not include the anoperineal area (even though I am scarcely hairy and I have had laser hair removal previously: two 6 course sessions elsewhere, over the past 5 years). Paying slightly more, I was offered 3 sessions for "the entire bikini area, front and back". A deal is a deal and I did not like bickering about which tiny parts were to be considered as 3 full parts.

Towards the end of my 3 sessions, I met Marianna. She is lovely and very professional. She recommended ND YAG Laser for me going forward, as the IPL treatments were more painful and lengthier in comparison. Marianna promised that this alternative treatment would be less painful and much more suited to my med to dark hair on fair skin. The ND YAG Laser would be a bit more expensive, 1/2 quicker in execution and 4 weeks between sessions, I was told, worked better than 6 weeks, as for the IPL.

I am now on my third course of 3 session ND YAG Laser treatment, as Marianna sees that there has been a big improvement: less hair and decreasing patchiness. I am giving her the benefit of the doubt, since I trust that she is the expert here. I just want to get rid of the hair in the full bikini area. Marianna is lovely and professional, but I have been told that 2 or 3 hairs outside of my "area" would require extra pay, as an extra area, which is not really cool, specially given the scarcity of the hair in that part of my body.

The clinic is overall clean and extremely professional (the beauticians' qualifications cover an entire wall of where I have had my treatments). I have never ever seen that injectables are offered nor have been told that they are administered.

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Posted 1 month ago
I had a wonderful experience at "Elegance Beauty Clinic"... I bought 6 microdermabrasion sessions... I loved the "3D Neoderm" machine.... I was happy with the treatment the results were instant and amazing! I had a much brighter complexion and my skin was so nice and smooth!
All of the staff were nice and friendly, also very professional and they gave a thorough explanation of the microdermabrasion treatment.
I also upgraded to the 6 serums which instantly made my skin much more hydrated and my dehydration lines were not so visible!
I would definitely recommend this clinic to each and everyone of u!

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Posted 5 months ago
This place is great dee in particular is amazing I love getting my treatments from her !! Always leave feeling fantastic !!!!

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Posted 5 months ago
I bought a voucher for 6 sessions of IPL and was disappointed at the treatment that I received. Having done IPL before, I felt as if the treatment was always being rushed. I can honestly say that there was only one girl who did my treatment that was efficient and attentive (yes, because the treatment was always done by different staff, each with their own way of doing things). Was also a bit dismayed by the way I saw a member of staff arguing with a client in front of her young daughter - this was very unprofessional.

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Posted 6 months ago
I purchased an IPL voucher for 6 treatments of which I have had 2 sessions. I then also purchased another Groupon voucher for 6 microdermabrasion facials. By reading the reviews it appears I've had a lucky escape with these. As requested I redeemed the voucher for the facials through their process and made an appointment. When I turned up for the facial appointment which was just before my IPL session I was told that I couldn't have an appointment becuase I was already a customer of theirs. Apparently it states on their voucher that it is for new customers only. I admit I hadn't noticed that but shouldn't that have been picked up when I went through the process to redeem my voucher? They also said I could use 3 facials if I was prepared to spend £70 on extra products. I don't think so! I was clearly not impressed and was told that the manager would ring me on Monday morning. I wrote them an email to which I received no reply. Monday morning came and went, Tuesday came and went and still no call, email or response to tweets I had posted. I rang on Weds to be told the manager Karen wasn't in and they had no idea when she would be. I eventually got a call back from Karen who was extremely rude to me, talked over me when I was trying to speak, was very abrupt and totally dismissive of me. I was absolutely appalled by the treatment of her. I went to Groupon who were extremely polite and are now arranging my refund. Groupon also stated why did they redeem my voucher in the first place. My thoughts exactly! But I'm now pleased they didn't as the facial treatments sound appalling. Totally dodged a bullet. Make sure you do too by not having any treatments here!

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Posted 9 months ago
I had a Groupon offer for 6 microdermabrasion treatments. I've had this facial many times before at other salons and love the results and know what to expect in the treatment. Each visit I was kept waiting over 15 minutes , on 4 occasions the machine was playing up and did not dispense any crystals onto the face so a waste of time. The therapists seemed quite inexperienced and nervous and each time they were different as staff kept leaving. On one occasion I had a terrible reaction to the treatment which had never happened previously at other salons and I came up in red bumps all over my face after the treatment which lasted a few days and was awful as had an important occasion which is why I'd booked that particular in . I took some photos of it and spoke to somebody over the phone to say what had happened. They said to email images but heard nothing back until I went in the next time and the owner/manageress took me into a tiny room with lots of unused equipment piled up and spoke in a very unpleasant and aggressive way which I found quite intimidating . She said it couldn't have been the treatment that caused the red bumps and insisted I not take the matter further. I knew it was that as happened straight after facial and wasn't the usual redness you expect with microdermabrasion . I felt extremely disappointed in the whole experience with this salon and their lack of professionalism . I would categorically NOT recommend this place to anybody and have told my friends who ask my advice on places , as I'm a beauty junkie and Makeup Artist/Beauty Blogger, to avoid at all costs . The owner needs to take a look at her aggressive approach and perhaps listen and realise customers talk and intimidation is not on . I'm a very easy going person and don't like confrontation so this took me aback . I've never experienced such a salon in my life and would say please save your money and go somewhere where they don't keep you waiting, cannot deliver a treatment and are extremely rude!

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Comments

6 months ago
Funny the manager was extremely rude to me as well. Talked over me on the phone, aggressive, unhelpful and downright rude! Go elsewhere these people don't deserve your business!

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2 months ago
Had the same experience. Would like to get in touch with you.

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Posted 11 months ago
I have had many microdermabrations in the past, most excellent. I had two different therapists. On my first visit I had a friendly effcient lady who gave me lots of advice. Actually it was more than advice, I was subjected to a hard sell the whole treatment. What see was suggesting I purchase would have cost me about £150. I felt rather uncomfortable as I had no intention of spending that kind of money. The hard sell continued till I left. The second time I went I had a totally different experience. Different therapist, made suggestions and left it there, no hard sell. Went back for another treatment and had the original therapist. She was hard as stone towards me, efficient but hard. Obviously rememebered that I had not taken her advice to purchase add ons. Hardly spoke, didnt smile once. I went home and had to wash my face as it still had granuals on it which were scratching my skin. What else can I say.....

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Comments

11 months ago
p.s. I gave them 3 stars as I had to give credit to the nice blonde lady who treated me. She is a credit to the business.
Jasmineprincess.

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Posted 1 year ago
Was not happy with my experience. Bought a voucher from Groupon for 6 sessions. Even though my voucher stated two medium and two small areas or one large and two medium areas, they were only going to treat two small areas and for an additional medium area I was asked to pay even more which annoyed be a lot since I travelled all the way just for the treatment.

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Posted 1 year ago
Having been stung by another salon using Groupon I went to EBC after being recommended by a friend. The staff have always been friendly to me and even found a way to fit me in when I turned up for a session on the wrong day.
The treatments have been very professional, the establishment is very clean and the staff have been very upfront with what is and isn't included. They were also happy to offer discounted rates for extra IPL treatments.
I have already recommended it to some friends and will definitely continue to do so

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Posted 1 year ago
This was my first microdermabrasion. The lady who treated me explained what she was about to do and how to would feel. The treatment itself was nice and relaxing but I'd have appreciated it if she had not tried to sell me add-on treatments or more microdermabrasions, pointing out that just one would not really help anything. I got the deal via Groupon for about a third of the original price. It was alright for this value but not worth the original advertised £60.

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Posted 1 year ago
I have bought 6 sessions of IPL which were a complete waste of money. I have had a course of IPL treatments in another location that has actually worked so I do know what a good quality treatment is! I had a number of different therapists, most doing the treatment in 10-15mins rather than 30mins as it was supposed to be, doing a poor job and missing very large patches. I am aware that IPL hair removal takes time for the hair to fall off and that some of it might not fall at all but having square hairy patches and square bold patches was ridiculous! I do not recommend purchasing the discounted offer.

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Posted 1 year ago
I had my first microdermabrasion and despite arriving earlier, I had to wait some further 5min until the therapist started the treatment, finishing it less than 20min later.

I am not a demanding person but I was a bit disappointed with the whole process: despite both the receptionist and the therapist being friendly face to face, arranging the appointment over the phone was a bit of a nightmare due to the 'brusque' attitude of the person who answered the phone.

In the treatment room, I had my face cleaned very fast and in an abrasive way also removing bits of my lipstick and eye makeup despite telling the therapist I have a very delicate skin. The microdermabrasion was done with crystal tips but I found this to be the least bearable method (after having so many microdermabrasions in the past) and left me with lots of flaky skin almost like powder that remained on my skin even after the therapist rapidly cleaned my skin and applied sparingly some cream.

As I said I was not happy at all comparing this with the excellent microdermabrasion I had at other places, but as both ladies were great face to face, I am hoping that I will have a better experience in the future.

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Posted 1 year ago
I have been going to Elegance Beauty Clinic since it opened, and have never been disappointed with any of their beauty procedures, so I was shocked when I read some of the miserable reviews that have been posted. The Salon keeps up with all the latest treatments and equipment, and is regularly refurbished. The staff are well-trained and professional, which is why we are quite a large regular group of customers, - rarely do I attend for a treatment without meeting another regular. So I was not really surprised to see most of the bad reviews came from customers on 'deals' or cheap coupons, obviously not used to having professional, regular beauty treatments, and expecting dramatic results from their first visit! I would definitely recommend this Salon to anyone who wants to take good care of themselves on a regular basis!

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Posted 1 year ago
This was my first time buying a microdermabrasion course off Groupon and I've got to admit I was a bit hesitant. Often you think if the deals too good to be true there must be a catch somewhere. Anyway I bought is because of the price and just hoped for the best. I was so pleasantly surprised at the thoroughly good service and treatment received. The girls are friendly and professional. I expected to be treated differently because I had a voucher, but I have to say whenever I've been there I always felt very welcomed. I ended up doing some wax treatment with them as well. So would recommend this place to anyone.

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