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Venue rating

3.6

40 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value
Dove Spa at Virgin Active Mayfair
Dove Spa at Virgin Active Mayfair
Hereford House,
64 North Row, London, W1K 6DJ
United Kingdom

Day Spa

Dove Spa at Virgin Active Mayfair
Hereford House,
64 North Row, London, W1K 6DJ
United Kingdom

Opening hours

Mon - Tue 10:00 am - 8:00 pm
Wed 10:00 am - 7:00 pm
Thur - Fri 10:00 am - 8:00 pm
Sat 10:00 am - 6:30 pm
Sun - Closed -
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

Venue type: Day Spa in Mayfair
Tagged as: Day Spa

Dove Spa at Virgin Active Mayfair

Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

3.6

Chain rating

Based on 40 reviews

5 stars 6
4 stars 16
3 stars 12
2 stars 3
1 star 3
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (12)
  • Body Treatments (6)
  • Body Wraps (5)
  • Spray Tanning and Sunless Tanning (1)
  • Face
  • Facials (21)
  • Massage
  • Aromatherapy Massage (3)
  • Deep Tissue Massage (2)
  • Indian Head Massage (1)
  • Swedish Massage (2)
  • Therapeutic Massage (1)
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Posted 2 years ago
it was very close to something i do at home.. just a bit of movements with the scrab gel (lady could not even tell me what ingredients were there... i was surprised, she started reading the side of the pot but could not find any information in the end)... after that a bit of a cream apply... and that's it.. not even any massaging gestures or anything that would make it any different to how I can apply scrab back at home...
and on top of everything I went for a 45 min body scrab which turned out to be 25-30 min only. they just said that the leaflet says wrong and it was meant to be like this.... well... bad customer service, what can i say..

guys, it is not too expensive, but again what you get for your money does not worth it.... choose a better place for pumpering!

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Posted 2 years ago
it was very close to something i do at home.. just a bit of movements with the scrab gel (lady could not even tell me what ingredients were there... i was surprised, she started reading the side of the pot but could not find any information in the end)... after that a bit of a cream apply... and that's it.. not even any massaging gestures or anything that would make it any different to how I can apply scrab back at home...
and on top of everything I went for a 45 min body scrab which turned out to be 25-30 min only. they just said that the leaflet says wrong and it was meant to be like this.... well... bad customer service in addition to bad treatments, what can i say..

they also called me to find out my feedback and they were not happy hearing it... they never suggested to compensate or never got back to me with any updates on how things can be improved... good luck to them

guys, it is not too expensive, but again what you get for your money does not worth any money you pay them.... choose a better place for pumpering! by all means it will be better as nothing is hardly possible to be worth)))

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Posted 2 years ago
I was slightly disappointed - never got the free present and the treatments lasted for less than 50 minutes. I supposed to get 4 treatments, got only three. Would I buy the deal again? No!

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Comments

2 years ago
same for me! they cheated on my treatment time as well!!
i will never go back

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Verified review Visited August 2012
Posted 2 years ago
this spa is inside the gym and does "what it says on the tin" quite well. it was a nice package deal and a good value - the main downside was the waiting time for the booking - the earliest time i was offered at this branch was 2 months away from time of purchase of voucher!

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Verified review Visited December 2011
Posted 3 years ago
It was really relaxing, my skin felt amazing after the treament.

My therapist was really helpful and explained the different treatment as she went along.

I would book this treatment again next time I plan to go on holiday or just needed some chill out time.

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Verified review Visited November 2011
Posted 3 years ago
I booked in for an Enlighten Body Detox Package, which was a body scrub, body wrap and a min facial. It was great and very relaxing!

The therapist was friendly and clearly explained the whole treatment. Once she'd done the scrub (peppermint), I then popped into the adjoining shower to rinse off. I then lay down for the wrap, it was seaweed and quite messy - I was lying on a plastic sheet which then wrapped me up to heat the wrap. I could almost feel the wrap bubbling away while the therapist did my facial.

I was worried that I would smell like a big walking sushi (!), but once it was rinsed off, she then moisturised me. Bliss!

The only problem that I did have was to book the treatment - I'd been calling the Notting Hill venue, which had closed down but that wasn't that clear on the answer machine. And the Mayfair venue phone was connecting to an international premium rate number?! I emailed them and they called me back quite quickly.

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Verified review Visited October 2011
Posted 3 years ago
The therapist was really kind with me, friendly and really pleasant as a person!
I arrived an hour late but she agreed to take me for the treatment, I didn't save the correct time on my agenda... I was really please with the reception too, all the staff had good manners and were very polite!
My treatment was an agreeable moment to spend with a relaxing head massage.
Overally the place looked Ok, it's clean what you expect from a spa.
Happy to come bak again for another treatment maybe!

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Verified review Visited September 2011
Posted 3 years ago

I was really disappointed as I was really looking forward to me treatments, unfirtunately no one had contacted me to let me know the venue I had booked at had closed. I managed to get a slot at Mayfair and although my therapist was really good and she explained the different procedures and products she was using as she went along, I didn't get the treatments I wanted and all the other items I had planned at other venues needed to be cancelled or were ruined.

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Verified review Visited August 2011
Posted 3 years ago
the staff is really nice. They body wraps are very nice, my body feels really smooth. The facial is also very nice and leaves my skin really soft and moist.

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Posted 3 years ago
I went for a £10 facial. My skin was supposed to be analysed by a piece of equipment to give me a detailed analysis of my skin. Now this wasn't the case. If they cannot deliver on something, then it should not be advertised on their own personal website. The therapist huffed and puffed like she didn't want to be there, so it didn't make the experience enjoyable. The facial was basic, nothing special. I won't be going again.

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Posted 3 years ago
Went for the enlighten body detox wrap with a friend. The room was warming and the staff were very knowledgeable. Wrap felt amazing as did my facial. Ended up leaving with £100 worth of products which i havent used! lol. Will go back though as did enjoy the experience.

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Verified review Visited July 2011
Posted 3 years ago
I had my spray tan done at Virgin Active Mayfair and the result was fantastic. The lady who sprayed me seemed very well experienced and although I had to wait a while (as previous client ran over) she made sure I had everything I needed very promptly and gave a full explanation of what to do. She also gave very thorough after care advice which ensured that my tan lasted for ages. I will definitely go back I love St Tropez spray tans and the Wahanda deal made it really good value. Thanks

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Verified review Visited July 2011
Posted 4 years ago
The therapy room felt very relaxing inspite of being in a busy gym and I enjoyed the treatment. I felt well and trully detoxed and I can say I was detoxing well into the night post my treatment. the staff were very polite. all procedures were explained to me in a manner that was easy to understand. I will be going back soon.

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Verified review Visited July 2011
Posted 4 years ago
This was given to me as a birthday present and as it turned out it was one of the best birthday presents every. I will recommend the Spa and treaments to friends and family.

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Verified review Visited June 2011
Posted 4 years ago
I orignally bought the enlighen body detox package as a present for my mum as i was quite pleased when i had the treatment my previously. However -I was disappointed when the virgin active hendon branch closed down as this location was closest to my mum and most convenient --luckily in the end i received a refund from wahanda but it wasnt all plain sailing!

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Verified review Visited September 2010
Posted 4 years ago
I like the overall feel of this salon, however I have noticed it has a fairly high turnover of staff, and each time I visited, there was a new therapist. Found them to be clear and concise and would happily go back with another deal.

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Verified review Visited January 2011
Posted 4 years ago
I booked into the Dove Spa at Virgin Active with two other friends to have the Enlighten Body Detox Package. Although I am reviewing the Mayfair branch I had booked into the Hendon Virgin Active branch - what a mistake! Firstly although we had booked for all three of us when we arrived we were told that they were only able to handle 2 of us that day. So I sat around whilst my two other friends had their treatments. I was told at the end that they would book another slot for me later on. Went home and tried to rebook and after several attempts was told they would get in touch because they had a problem with their system. Last week I was told that the branch had closed and I would have to book elsewhere. Found the Mayfair branch as being the next most convenient but everytime I called noone would answer. Left several messages - still no luck. Eventually got through to someone but was told their computer system was down and they couldnt make any bookings but would call me back on Friday. Friday came and went but no call. So I'm still waiting - can I have my money back?!

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Verified review Visited May 2010
Posted 4 years ago
I was straight away welcomed by my lovely therapist. I had initially booked a pedicure (but due to the bad state of my legs after a weeks hiking) but the therapist agreed to change the treatment at the last minute.

The facial and the massage were very relaxing - and I enjoyed the personalised advice of products to buy at the end. Felt like I was walking on clouds when I came out of the Spa.

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Verified review Visited March 2010
Posted 4 years ago
This Dove Spa was located in the Virgin sports centre, so it didn't really have the feel of a spa. The facial was ok, nothing too outstanding. It was nice that I was given a skin analysis to see the condition of my skin. Not sure if I would return to this Dove Spa as I think that there are nicer spas for such treatments.

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Verified review Visited April 2010
Posted 4 years ago
There is nothing particularly negative to say about my visit, but there is nothing particularly positive to say either. I would say that the whole experience was pretty average - the venue, therapist and treatment were all ok, but nothing special. I like to have an exciting and special experience when I go to a spa and this was not the case here,

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