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Venue rating

4.0

8 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value
Dove Spa at re-aqua Virgin Active Epsom
Dove Spa at re-aqua Virgin Active Epsom
5 Derby Square,
Epsom, Surrey, KT19 8AG
United Kingdom

Day Spa

Dove Spa at re-aqua Virgin Active Epsom
5 Derby Square,
Epsom, Surrey, KT19 8AG
United Kingdom

Opening hours

Mon 9:00 am - 5:30 pm
Tue - Wed 10:00 am - 6:00 pm
Thur - Fri 10:30 am - 7:00 pm
Sat 9:00 am - 5:00 pm
Sun - Closed -
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

Venue type: Day Spa in Epsom

Dove Spa at re-aqua Virgin Active Epsom

Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.0

Chain rating

Based on 8 reviews

5 stars 4
4 stars 1
3 stars 2
2 stars 1
1 star 0
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (3)
  • Body Treatments (1)
  • Body Wraps (1)
  • Spray Tanning and Sunless Tanning (2)
  • Face
  • Facials (4)
  • Massage
  • Aromatherapy Massage (1)
  • Therapeutic Massage (1)
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Verified review Visited April 2012
Posted 3 years ago
I've never had a massage before and going here i felt at ease and my masseur who was Lauren, made me comfortable and enjoyed myself. This was a present to my mum for mother's day and she loved it!!

I would have loved a little more of a neck massage but that was my fault due to having a tattoo recently so they kept away but overall i felt relaxed and loved the experience!!

Will defo be going again!

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Verified review Visited October 2011
Posted 3 years ago
The whole experience was very enjoyable with treatments being professional and well timed and the therapist being polite and helpful. This was part of a day out with a friend which we both enjoyed and would return again.

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Verified review Visited July 2011
Posted 4 years ago
Great therapist, very friendly. I was a bit unsure about what depth of tan to go for but she understood me very well and selected the right level. I do think there wasn't enough after-care advice given as whilst I had had a spray tan before it wasn't st tropez and I wasn't sure of the exact number of hours before washing off. Also even though I had exfoliated as suggested when I booked and had an underarm wax 4 days before, I have dark patch marks under my arms, it looks unsightly, worse than being hairy, not sure why this happened. Parking is quite expensive as it's an NCP car park in the centre of town.

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Verified review Visited January 2011
Posted 4 years ago
Was very impressed by the clean and welcoming facilities.

Was introduced to my therapist who came across very knowledgable when discussing my expectations of the treatment.

The ambience of the treatment room was very calming.

The treatment was very relaxing.

Once complete the therapist discussed products suitable for my skin type which was very helpful.

All my expectations were met of the venue, treatment and therapist and I would book the same treatment again!

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Verified review Visited November 2010
Posted 4 years ago
Welcoming ambience, professional attitude of therapist, calming atmosphere, clean facilities.

Parking was a bit of a pain but that is not the spa's fault, location is perfect if using public transport.

I would definately go back!!

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Verified review Visited January 2010
Posted 5 years ago
I had a voucher for a mini facial at the Dove Spa. I went to the Epsom one which is in the Virgin Active.

The spa itself is only small and doesn't have a lot of facilities. But the treatment rooms are nice and have everything you need. My therapist was lovely and the facial was relaxing. It was only a mini facial so I didn't expect miracles but for £10 it was a pretty good way to spend half an hour!

My skin looked better when I cam out and that really was the main goal.

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Verified review Visited November 2009
Posted 5 years ago
I went to the Dove Spa in Epsom for the Enlighten Body Detox package. This included and all over exfoliation, then a detox body wrap, then a mini facial while the wrap was doing it's job and a body lotion to finish.

My therapist was lovely and the exfoliation part of the treatment was very enjoyable. The wrap however was awful. It contains peppermint and gets very tingly and cold. So you are lying there shivering for 20-25 minutes in a sticky mixture. Not nice! What made up for it was the mini facial and the additional head massage my therapist gave me. Very relaxing!

Dove Spa itself is quite a calming place. It's only small being in a Virgin Active so they don't have a lot of facilities. But the treatment room was lovely and serene.

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Verified review Visited September 2009
Posted 5 years ago
Nice spa, and acted very reasonably when I changed my booking time at the last minute! Staff were very knowledgeable on the products available and I felt relaxed and comfortable throughout the treatment. Only problem for me was that my pre paid gift card did not register on the spa computer as fully paid and I had to pay an additional amount to pay my bill so had to part pay twice! when i contacted the spa again to discuss my receipt (my internet purchase mean't I had a print out of the credit card transaction) I spoke to Rachel who confirmed she would speak to the manager and call me back the following day but I have heard nothing so they really lose points on customer service! In fact 3 members of staff managed to overcharge me! Hardly a reason to go back again!

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