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Venue rating

2.5

5 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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DoubleTree by Hilton Hotel Bristol South at Cadbury House
DoubleTree by Hilton Hotel Bristol South at Cadbury House
Cadbury House,
Frost Hill, Congresbury, Bristol, BS49 5AD,
United Kingdom

Hotel Spa

DoubleTree by Hilton Hotel Bristol South at Cadbury House
Cadbury House,
Frost Hill, Congresbury, Bristol, BS49 5AD,
United Kingdom

Opening hours

Mon - Fri 9:00am - 8:00pm
Sat 9:00am - 6:00pm
Sun - Closed -
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Wahanda gift vouchers are redeemable at over 2100 locations. You must use it to pay as you would with cash.

DoubleTree by Hilton Hotel Bristol South at Cadbury House part of Hilton Hotel Spas

Welcome to the DoubleTree by Hilton Hotel Bristol South - Cadbury House. Begin your stay at this inviting hotel with our delicious fresh baked cookie then let our friendly staff cater to your every need.

Set amid a stunning backdrop of woodland, the hotel is situated in a semi-rural area, enjoying all the scenery of the country, yet remaining close to all amenities.

Work out in the award-winning health club or take part in an exercise class in the spin or dance studio during your stay. For a more relaxing activity, unwind in the hotel spa and indulge in a luxurious beauty treatment. Savor the finest quality steaks and fresh seasonal produce at the exquisite Marco Pierre White Steakhouse Bar & Grill then retire to the lounge with your favorite beverage.

Visit Bristol city centre, only 20-minutes' drive from the hotel, hire a bicycle and explore the local area or enjoy a round of golf. Close to the commercial heartland of the South West, Yatton train station, providing direct links to London, is just down the road.

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Comments

Reviews are written by our customers after their visit.

2.5

Chain rating

Based on 5 reviews

5 stars 1
4 stars 0
3 stars 3
2 stars 0
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Facials (2)
  • Therapeutic Massage (3)
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Have you been here? Write a review
Visited March 2014
Posted 4 weeks ago
I went for a Two Night Spa Break Getaway and have awarded it 3 stars.

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Visited February 2014
Posted 1 month ago
Unfortunately our stay with this package was awful from start to finish. Even when trying to make phone calls to the venue prior to our arrival the level of service was poor. With the exception of 2 members of reception staff all other staff members were indifferent, nonchalant and at times rude. The spa really shouldn't be called as such. The facilities are separate from the hotel at a leisure centre so expect to be sharing your spa experience with families and leisure centre members. The steam room was not working and they had also run out of towels. The restaurant and spa do not allocate timeslots for those that have booked this package so if you don't book ahead you may not get a table for dinner or your complimentary massage. Our breakfast was 40 minutes late arriving and then they didn't even bring the correct food for my friend. Our weekend was finished off by nearly missing the train home because the restaurant "wasn't ready yet" for the lunchtime sitting. We were seated almost half an hour after our reservation and the staff made absolutely no effort to help us. All in all, we were wholeheartedly disappointed with our stay and felt somewhat cheated out of the money we had spent. The one saving grace is that the food in the restaurant was excellent.

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Visited December 2013
Posted 3 months ago
Hotel itself was nice, its a lovely old hall with a modern extension which houses the hotel rooms. There were lots of little things which occurred during our stay that individually i could have let pass, but put together were just annoying, such as: invalidating our room keys after the first night, staff not knowing we had booked 2 spa days and refused to give us robes on the second day until we argued about it, room not being ready so we had to cart our bags back to the car.

The rooms were very nice however and despite being near the top of the hotel and under a flight path i did not notice any noise at all. The gym has been recently refurbished to a very high standard with modern and top end equipment. In comparison the spa area felt slightly tired - missing tiles in lots of places, water fountain not working during our stay. The fact there is only one pool means you do have to share it with children and the pool classes - not always very relaxing! Our treatments were very good and relaxing and the treatment staff were all very nice and friendly. MPW Restaurant was again ok, service was very good but food was not as special as i had hoped, especially given the cost.

Overall a decent stay but i probably wouldn't visit again.

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Visited November 2013
Posted 4 months ago
I went for a One Night Spa Break Getaway and have awarded it 3 stars.

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Visited October 2013
Posted 5 months ago
My wife and I enjoyed a very restful break here. Spa facilities are very good. Clean, comfortable and laid out well. My only minor negative comment is that the steam room could have been better. Both treatments were great- deep tissue massage and a facial reviver. Hotel facilities were all very good as you would expect for this type of venue. Food at the hotel was fantastic. Staff at both the spa and hotel are friendly' attentive and efficient. I would happily using again. Recommended

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