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Venue rating

3.9

213 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value
DestinationSkin Westfield
DestinationSkin Westfield
House of Fraser,
Westfield Shopping Centre, London, W12 7GA
United Kingdom

Skin Clinic

DestinationSkin Westfield
House of Fraser,
Westfield Shopping Centre, London, W12 7GA
United Kingdom
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

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Comments

Reviews are written by customers after their visit.

3.9

Chain rating

Based on 213 reviews

5 stars 77
4 stars 71
3 stars 47
2 stars 8
1 star 10
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Body Treatments (1)
  • Cellulite Treatments (3)
  • Face
  • Acne Treatments (2)
  • Beauty Treatments (6)
  • Chemical Skin Peel (40)
  • Facials (87)
  • Facials - CACI (4)
  • Microdermabrasion (26)
  • Oxygen Facial (20)
  • Silk Peel™ (4)
  • Skincare Consultation (13)
  • Stem Cell Facial (4)
  • Hair removal
  • Intense Pulsed Light Therapy (IPL) (1)
  • Laser Hair Removal (2)
  • Medical & Dental
  • Collagen Treatments (1)
  • Cosmetic Injectables (2)
  • Laser Treatments - Skin Rejuvenation (2)
  • Skin Tightening (1)
  • Teeth Whitening (1)
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Posted 2 years ago
I came in for laser treatment and was a little nervous. My therapist was lovely and chatty and completely put me at ease. I would definitely recommed the venue and the treatment. In fact I have even booked myself in for some more.

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Comments

2 years ago
Dear Ranj-J
Thank you for your lovely feedback. We're so pleased to hear you enjoyed your treamtents and we're looking forward to seeing you very soon!
Kind regards
DestinationSkin

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Verified review Visited July 2012
Posted 2 years ago
the place is wonderful and facitilities are nice
the treatment itself is a bit of a con

you basically get 3 30min facials

it's manily just application of various products
no real masage or any other relaxation therapy

this brand promotes itself on using chemical products that do wonders for the skin but I personally prefer just normal facials

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Verified review Visited June 2012
Posted 3 years ago
I had the One Instant Radiance Oxy Brightening Facial on 01/06/12. I purchased the facial a couple of months ago, I was saving it for when I really needed it. The facial was great and relaxing, my therapist was really nice and pleasant and; informative about the products that she used on my skin. My skin felt and looked great afterwards. I would have this facial again.

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Verified review Visited June 2012
Posted 3 years ago
Very high tech salon near Biba in Westfield. Very clean, calm, slightly clinical reception area. Very nice therapist, knowledgable and wanting to sell her products but not pushy. A fantastic experience at this price.

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Posted 2 years ago
The overall service was satisfactory however it is a mixed gender setting and they should have had a designated area for female who do not desire being seen by men - not a very tiny room with minimum comfort

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Verified review Visited May 2012
Posted 3 years ago
I booked a Vitamin C peel to help improve my skin condition. My therapist Haley was fantastic and recommended some products and further treatments which I have bought and they have really helped my skin. She was friendly, chatty and the treatment was pleasant. A little uncomfortable when the peel was applied but she was great at exaplaining everything. Great value.

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Verified review Visited May 2012
Posted 3 years ago
Very nice and polite staff. Explained everything. There was no rush. Treatment I had (Oxygen facial) was very good. Would go again and would recomend to everyone specialy for the price I have paid(London Westfield).

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Verified review Visited May 2012
Posted 3 years ago
A great excuse when having a free consultation and mini facial to visit a new shopping experience and have some time to look around too. Satisfactory service and experience that highlighted some good ideas for skin care.

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Verified review Visited May 2012
Posted 3 years ago
Easy to book and easy to find.
I had the oxy-brightening facial. The therapist explained that this would be leave the skin radiant, and would be suitable before a night out. However, I left very pink faced, so I would take care if your skin is on the sensitive side.
The venue is very clinical, rather than relaxing.
The therapist was lovely, and did a skin analysis and gave a list of recommended products and treatments. Bit of a hard sell.

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Comments

3 years ago
Hi Tillyg, thank you for your feedback which we have passed onto our clinic to ensure we are maintaining our highest standards. We are very sorry if you felt pressured into making a purchase, this isnt normal practice at DestinationSkin. We hope to see you again. Kind regards DestinationSkin

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Verified review Visited April 2012
Posted 3 years ago
The oxygen skin brightening facial was lovely from start to finish and you really see and feel the difference, i would highly recommend it. the staff are very friendly and my therapist was very nice. I really like this place.

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Posted 3 years ago
I had a skin consultation and mini facial at DestinationSkin London and really enjoyed my experience from start to finish. The staff were friendly and experienced. The staff member took time to really understand my skin and explain all that she was doing. She also made suggestions to me about after care in a friendly manner. I thoroughly enjoyed the experience and would be very happy to return there.

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Posted 3 years ago
I had the oxygen facial and it was amazing! The clinic is in House of Fraser and is very clean,bright and modern. The staff were very friendly, offering refreshments the minute I arrived. The treatment itself was lovely - lots of different stages and skin felt throughly pampered. I just wish I had purchased the deal for a course of 3 rather than just the one!

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Verified review Visited April 2012
Posted 3 years ago
Destinationskin London is in House of Fraser at Westfield shopping centre in Shepherds Bush. It's easy to find but you do have to walk out past all the shoppers with a red, shiny face after the treatment. I had the Agera vitamin C peel, which is less invasive than other peels. The peel goes on in layers and is slightly tingling, but not painful. The therapist explained it was designed to give radiance and, after the initial redness went down, my skin was glowing and refreshed. All in all, a pleasant experience.

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Comments

3 years ago
Hi Clareg,
Thank you for your lovely feedback. We're so pleased to hear you enjoyed your treamtents and we're looking forward to seeing you very soon!
Kind regards
DestinationSkin

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Verified review Visited April 2012
Posted 3 years ago
I was very pleased with my facial and service I had, although at the end the therapist did try and sell me the products and more treatments which was slightly awkward to put up with especially when the price tag is in the hundreds. I would not pay anymore than I did via this offer. The £20 voucher price was fair price for the facial I had, it wasn't any different to any other salon and I don't think I would go back without voucher offer.

P.S I didn't go to the House of Fraser Location, I went to Madoc street building off Regent Street.

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3 years ago
Hi, thank you to your feedback which we have passed onto our clinic and training team to make sure we are maintaining our high standards. We hope to see you again. Kind regards DestinationSkin

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Verified review Visited April 2012
Posted 3 years ago
Hi I found this place very professional, clean and they had experience in what they were doing. The reason I did not rate it higher was because I think the treatment is quite harsh and I dont think I would want that kind treatment again. A massage would of been good instead of so much exfoliation.

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3 years ago
Hi, Thank you for your feedback which we have forwarded on to our clinic. We are a chain of medi-spas specialising in non-invasive, results driven treatments, however we will pass your comments onto our training team to ensure we are maintaining our high standards. We look forward to seeing you again soon, kind regards DestinationSkin.

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Verified review Visited April 2012
Posted 3 years ago
I went to the New Kings Road branch and it was easy to make an appointment.

The therapist is very through, as is the questionaire. The whole facial is explained with any side effects mentioned.

I loved the exfoliation, this is a real treatment facial, not a cleanse and put on products one.. An oxygen activator is out on to help the O2 absorb into the skin for 5 minutes , then serums and SPF s are applied.

Good for a skin boost or if your skin needs rejuvenating.

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3 years ago
Hi, Thank you for your feedback. We're glad you enjoyed your visit. We look forward to seeing you again soon. Kind regards DestinationSkin

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Verified review Visited April 2012
Posted 3 years ago
Carol was the best and most expert therapist I have ever met! She gave me valuable advice and was very competent and professional. I didn't feel rushed, she spent a lot of time explaining things properly and applying necessary treatments.
She made no tedious hard sell talks, just spot on recommendations.
Making the appointment was easy and the team was friendly on the phone and flexible.
Thank you!

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3 years ago
Hi AlineB, You're very welcome! Thank you for your lovely feedback. We're glad you enjoyed your visit. Don't forget to ask for your loyalty card on your next visit. Kind regards DestinationSkin

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Verified review Visited April 2012
Posted 3 years ago
My free facial was a nice expeirence but the thing with facials is the amount of product that goes on to the face and only using a wet towel to wipe the excess off so after 5 different products applied then taken off like tht can feel werd and unpleaseant

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Verified review Visited March 2012
Posted 3 years ago
This was a first "scientific" facial i ever had, so I was very impressed with the tools used and analysis undertaken. Location was convenient, my treatment did not start on time because they were running behind, but overall I was satisfied. My therapist was very professional and the treatment was thorough. Their prices are too high for me, personally, but I would definitely recommend to others.

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3 years ago
Hi OxanaC Thank you for your feedback. We're glad you enjoyed your facial treatment. We apologise for running behind, but glad you were satisfied with the level of treatment and service. We hope to see you again soon. Kind regards DestinationSkin

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Verified review Visited March 2012
Posted 3 years ago
It is a rather nice ambience. The treatment rooms are spacious and there is a good atmosphere. My therapist was quite nice and kept explaining everything while she worked on my face. Although I enjoyed the experience, I'm not sure I liked my prescription facial though as the acid cleanser left my skin tingling with some red patches which took a couple of days to clear. The therapist did warn me that this was likely to happen. Luckily, I was not planning to go to any parties or social events afterwards as my skin did not react very well to the products used and I was not looking at my best. However, after it all cleared, the skin was nice and soft.

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3 years ago
Hi Lisa965, thank you for your constructive feedback. We have forwarded this to our clinic and to the training team to ensure we are maintaining our high standards. We hope to see you again soon. Kind regards
DestinationSkin

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