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Venue rating

3.5

12 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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DestinationSkin Cardiff
DestinationSkin Cardiff
Howells,
14-18 St Mary Street, Cardiff, CF10 1TT
United Kingdom

Skin Clinic

DestinationSkin Cardiff
Howells,
14-18 St Mary Street, Cardiff, CF10 1TT
United Kingdom

Opening hours

Mon - Tue 9:30 am - 6:00 pm
Wed 9:30 am - 7:00 pm
Thur 9:30 am - 8:00 pm
Fri 9:30 am - 7:00 pm
Sat 9:00 am - 6:00 pm
Sun 11:00 am - 5:00 pm
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

DestinationSkin Cardiff part of DestinationSkin

DestinationSkin is a nationwide chain of aesthetic beauty clinics bringing the latest non surgical treatments to the High Street. All our skin clinics are registered hospitals, which means that the treatments we offer are highly regulated and you always get the best possible care.

At DestinationSkin we specialise in results. Whether you want to achieve a younger-looking, clearer complexion or remove unwanted hair, we have a treatment to suit every skin type and requirement. From laser hair removal and skin resurfacing to advanced anti-ageing techniques and injectables, our highly experienced skin specialists use only the latest technology and procedures to bring you the best possible results. Our treatments are complemented with a wide range of pharmaceutical-grade products, personally prescribed by our consultants to help you maintain your look at home.

Our Cardiff clinic is located on the first floor in Howells (House of Fraser) and boasts 4 beautiful, spacious and professionally equipped treatment rooms. Our fully qualified practitioners have years of experience in advanced skin treatments so even if you have a skincare problem which you think you can’t do anything about, just talk to us. Free expert advice and a personal prescription are available in all DestinationSkin skin clinics.

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Services

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Comments

Reviews (written by customers after their visit)

3.5

Chain rating

Based on 12 reviews

5 stars 1
4 stars 5
3 stars 3
2 stars 0
1 star 3
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Chemical Skin Peel (2)
  • Electrolysis (1)
  • Facials (3)
  • Facials - CACI (3)
  • Laser Hair Removal (1)
  • Oxygen Facial (2)
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Have you been here? Write a review
Verified review Visited February 2013
Posted 1 year ago
I have not tried a caci facial before and was pleasantly suprised at the results. my skin was much smoother and blemish free after the treatment. will be returning for further treatments in the future.

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Posted 1 year ago
I havw not ttied a caci facial before and was pleasantly suprised at the results. my skin was much smoother and blemish free after the treatment. will be returning for further treatments in the future.

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Verified review Visited October 2012
Posted 2 years ago
I found the location really easy to find and the staff on arrival were exceptional. I was treated with professionalism and courtest. The therapist was very helpful and explained evey thing in detail

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Posted 2 years ago
Definetly happy with the free sample service worth the trip

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Verified review Visited June 2012
Posted 2 years ago
had a nice relaxing facial, the therapist was very professional and friendly.. I just think I wouldve benefitted more from a different facial as this one was relaxing rather than a deep clean!

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Verified review Visited April 2012
Posted 2 years ago
I booked my Oxy Brightening Facial as soon as I bought the voucher on Wahanda. I was told that nothing was available for at least three weeks so I duly booked for a convenient date and waited with excited anticipation for the day to arrive.

I am a big fan of facials and have had a few in my time, so I know what I am expecting from a facial, a salon and it's therapists. This experience fell seriously short on all counts.

I arrived and was greeted by a friendly enough receptionist who gave me a looooooong form to fill in - at least three A4 pages of questions. Fair enough, I thought and filled it in. I was then taken through to the treatment room which was brightly lit, clean and tidy but very clinical, although I guess this is the look they are going for.

The therapist then proceeded to ask about my skin, where my areas of concern were etc. After around 10 mins of questioning, she proceeded to advise me of numerous, very expensive non surgical procedures which would be, in her opinion beneficial. I tried not to get too offended as she basically tried to sell me every treatment they had - acid peels, microdermabrasion, laser treatment - the lot. And then she said "oh, but your skin is not bad" - I would hate to see what they would "prescribe" for someone with bad skin.

I started to wonder when the actual facial was going to start and the therapist then realised that I had been booked in for completely the wrong thing. She thought I was just there for a chat about my skin! Somewhat begrudgingly she then told me to lay on the bed, dimmed the lights a bit and proceeded to plaster layer after layer of products on my skin. She left me "to relax" for five minutes, wiped it all off and shoved a mirror in my face - asking if I was happy with the results. I looked exactly the same as I always do with no makeup on (not that I was expecting miracles - I just don't really know what she expected me to say at this point). She then handed me a sheet of paper with my personalised recommendations for my skin - treatments and products totalling around £700!!! Bear in mind she had told me that my skin was "not bad"...

I put my shoes and coat on and walked back through to reception where the therapist and the receptionist were sat together having a chat - I had to ask them if that was it, they just looked at me strangely and said "yes, you can go now"

I left feeling upset, stressed and my skin felt dry and tight for the rest of the day. I felt patronised for having used a voucher and they made me feel like I had wasted their time.

All in all, awful - I will never go here again and would urge others to avoid as well.

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Comments

2 years ago
We're very sorry for the experience that you had. I can reassure you your experience isn't normal practice at DestinationSkin/Renew Medica, it would be greatly appreciated if you could get in touch with us on enqiury@destinationskin.com or call 0845 125 8415 so we can investigate further and raise this with our Operations Team.
We look forward to hearing from you.
Kind regards, DestinationSkin

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Verified review Visited April 2012
Posted 2 years ago
Very knowledgable therapist, reassuring she was training specialist - although she was a bit patronising when I didn't understand her explanation for frequency of visits for hair removal. Better if toilet closer. Good that company is registered with HCC or whatever it is called now. Good to have notes to take away from prescription mini facial, consultation on treatments and the the advanced electrolysis. The latter is a bit pricey at full price £49 when can get same elsewhrere in Cardiff for £25.

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2 years ago
Thank you for your feedback. We have fed this information back to the clinic to ensure we are maintaining our high standards . We can assure you our staff are highly trained in all treatments that we offer including laser/light treatments.
Please don't hesitate to contact us on 0845 125 8415 if you have any other queires.
Kind regards
DestinationSkin

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Posted 3 years ago
Had CACI which was offered at a discounted price. I have had similar treatment in other salons and always found them very good with pretty much instant results. At this salon I distinctly felt that their aim is 'less is more', ie, carry out the treatment in a flimsy way and then persuade the client to dig deeper into their pocket to pay for more expensive treaments. Felt frustrated and annoyed at the hard sell approach!

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Comments

3 years ago
We are so sorry to hear that the treatment did not match your expectations. If you wish to contact us with details enquiry@destinationskin.com we will be happy to investigate on your behalf.
Regards Customer Care

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Verified review Visited August 2011
Posted 3 years ago
My expectations of the facial were high because the clinic specialises in skin but i was so disappointed. A £50 facial that was discounted down to £25, it was not even worth the £25, i came home and gave myself a facial straight after. It was not a relaxing experience and it was a very quick treatment. I would not recommend this to a friend or visit again.

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Comments

3 years ago
We are very sorry to hear that the treatment did not manage to meet your expectations.Here at Destination Skin we are fully commited to providing a quality service to clients. If you wish to contact us at enquiry@destinationskin.com, with full details- we will be happy to fully investigate the problem on your behalf.

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Verified review Visited April 2011
Posted 3 years ago
I really enjoyed the consultation regarding laser hair removal, it was very informative and put in an easy to understand terms. I had also a patch test which was conducted in a professional way. The therapist was very friendly and advised me how to take care of my skin. It was great!

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Verified review Visited February 2011
Posted 3 years ago
The therapist was very pleasant and professional. I did not particularly like the vitamin C peel, in a few minutes of leaving the salon my face felt really dry and uncomfortable. The salon itself is a bit out of the way in the shop.

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Verified review Visited March 2011
Posted 3 years ago
I was very impressed with my treatment at Destination Skin. The therapist was very thorough and explained each step very carefully. I would definitely go back there again for more treatments.

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