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Venue rating

3.7

14 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Depilex Health and Beauty Clinic
Depilex Health and Beauty Clinic
45-47 Wigmore Street,
Marylebone, London, W1U 1PS
United Kingdom

Salon

Depilex Health and Beauty Clinic
45-47 Wigmore Street,
Marylebone, London, W1U 1PS
United Kingdom

Opening hours

Mon - Thur 9:00 am - 8:00 pm
Fri 9:00 am - 7:00 pm
Sat 9:00 am - 6:00 pm
Sun 11:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Depilex Health and Beauty Clinic

Depilex Health and Beauty Clinic is a spacious beauty salon located in Marylebone, close to Bond Street station.

With over 25 years of experience in the beauty services industry, Depilex's therapists offer a range of waxing, manicure, facial and body treatments.

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Services

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Comments

Reviews (written by customers after their visit)

3.7

Chain rating

Based on 14 reviews

5 stars 7
4 stars 1
3 stars 1
2 stars 1
1 star 4
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Face
  • Beauty Treatments (2)
  • Facials (3)
  • Hair removal
  • Brazilian Waxing (3)
  • Hollywood Waxing (3)
  • Laser Hair Removal (1)
  • Waxing (6)
  • Massage
  • Therapeutic Massage (1)
  • Nails
  • Manicure (1)
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Have you been here? Write a review
Posted 3 weeks ago
The stuff is very rude, starting from the telephone to reception and beauticians. Staff is arguing in from of clients. Very unfriendly receptionists. I bought first got to know this place over groupon, this visit was great regarding the beautician. I bought an offer for more waxing. However this 3 visits were terrible and my last one was the worst. Unfriendly and rude welcome. beautician was in a bad mood and did a messy job to remove my hair. The only good thing I can say that she did it quickly and painless. Still I would not recommend this place at all. I wont come back

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Posted 2 months ago
I have been to Depilex for a Laser Hair Removal Session. The staff are so rude and tend to rush the treatment. There is no way of being followed up by the same therapist, so the level of professionalism itself, is very hit and miss: it's a lucky toss whether you can bump into an unprofessional staff or not...Yesterday I was with someone whose English was very difficult to understand and whose manners were horrible. It seems that every therapist should describe on the personal file, what area has been treated each session. This was my third session and in the previous two, I had a treatment on full face. This time I had only upper lips and jaw line as the staff I was with, was making an excuse by saying that the deal was only for 2 intermediate areas. And unfortunately the previous therapist did not describe the treatments that I had previously. I am very unsatisfied by their level of preparation, which is poor and uneven. I would not recommend it if you care for your own health.

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Verified review Visited March 2015
Posted 4 months ago
I had a Hollywood and Full Leg Wax and have awarded it 5 stars.

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Verified review Visited February 2015
Posted 5 months ago
Really nice place and extremely friendly people. I tried this salon first time but def will come back again and will recommend it to my friends. My treatment was good quality.

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Posted 5 months ago
I had a Brazilian bikini wax here given by a lady called Julia. I was terrified beforehand having had previously painful and awful experiences, but it was amazingly quick (around 3 mins) and minimal pain. She was such a great waxer!!

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Verified review Visited January 2015
Posted 6 months ago
Very clean and accurate staff with the discount offered by wahanda - good value for money. Would go there again definitely

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Posted 8 months ago
The staff is so rude at the reception. Each time I call to try to book an appointment I speak to someone who is extremely unpleasant while in other places I always speak to someone nice and sweet. I don't feel like a customer but rather feel like I need to beg them to get a treatment.

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Posted 9 months ago
When it comes to hair removal I have tried it all- I have been to so many different laser and beauty clinics and I can honestly say that Depilex is the best. Amazing results after just a few sessions- I could not be happier ! The staff are so lovely and helpful, I could not recommend a better place !! 10 out of 10

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Posted 9 months ago
Would definitely recommend Depilex to all. The staff were so friendly and welcoming when I arrived. My therapist was amazing, so calming polite and had the best facial I've had in my life. Would definitely go back...and off of Oxford Street too so ideal for the shops!
Don't understand the poor reviews as my experience was great.

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Posted 10 months ago
I am 8 months pregnant. Bought the groupon voucher for the holywood waxing. I was stressed and scared to have waxing done so late in the pregnancy. But I was pleasantly surprised by the painless and enjoyable experience I received in Depilex from the lady called Liliana. I can't recommend her enough. She is an amazing and caring beautician who will do anything in her power to make you feel comfortable and satisfied. Thank you so much Liliana.

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Posted 11 months ago
I read all the reviews online and although there were some pretty bad ones, noticed that there were also a couple of good, and as the Clinic is pretty close to my office and the Groupon offer was £10 for a wax, I decided to book and hope for the best. I called on the morning of Thursday 7th August and managed to book an appt for the same day at 3.30pm. Left my office at 3.10 and by the time I was halfway there realised I had left my voucher at my desk so had to double back to get it. I called and told them I would be late and they warned that they were fully booked and would have to give my appt away if I was more than 10 mins late. I arrived over 15 mins late expecting that I would have to reschedule, apologised profusely upon arrival and they were nothing but polite and professional. They whisked me into a treatment room where I met probably one of the nicest beautician's ever. She was very kind, professional, polite and gentle. I went into the treatment room at 3.55 and was out again by 4.10. I still don't understand how she managed to make it as painless as it was but she just did! She hadn't told me her name when I went in, but I realised halfway through the wax that she must be THE Julia I had read so much about from the positive reviews. I have to say she is AMAZING and the other staff were lovely too. I know there are some bad reviews online but from the treatment that I received both in person and on the phone I can only assume that Depilex must have noted the critisim, taken everything on board and made the necesssary improvements because it's definitely THE BEST WAX I've ever had and I intend to make them my first port of call in the future. Highly recommended!!!

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Posted 1 year ago
I just finished 6 Laser hair removal sessions for my under arms and upper lips. The under arm treatment had great results. I could see my hair falling off after the first session. After 6 sessions they were almost completely gone. Only a few baby hairs left which you can't see if you dont look closely. The upper lips treatment wasnt as good. The difference was really small even after 6 sessions. But I was told that facial hair usually need more sessions. The treatment was slightly uncomfortable and painful but bearable. Staff were really nice.

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Posted 1 year ago
Had the worst customer experience service of my life here. Did not even manage to get my first appointment 4 months after booking a consultation...

Reception staff are very rude and act like you are not a paying customer - completely uninterested in helping.

At the consultation for a Groupon set of laser treatments in early January, I was told they have no appointments till May apart from a few weekday daytime appointments (I have a 8 - 6pm job). I was told they will call me back with an appointment. I had no calls and when I chased, the rude reception staff told me someone will call me back; no one did on 3 occasions.

After complaining, the manager said he did not believe I wasn't offered an appointment and did not acknowledge the problem or apologise for it.

Considering the salon is old and run down and after reading other reviews on bad treatments; I would never use this place. Getting an appointment is bad enough and the treatments seem worse!

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Comments

8 months ago
I agree. The staff is so rude at the reception. Each time I call to try to book an appointment I speak to someone who is extremely unpleasant while in other places I always speak to someone nice and sweet. I don't feel like a customer but rather feel like I need to beg them to get a treatment.

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Posted 1 year ago
I booked a massage and facial as a birthday treat for myself and mother via a voucher site. I was running 5 mins late on the day so rang ahead to advise them, I was on the phone for 15mins and could not get through. On arrival was asked to show my voucher, as a novice using voucher sites I showed the email on my phone which contained details of my purchase. The receptionist had a very bad attitude and was angry that I had not downloaded the voucher in advance. She proceeded to shout at me that she "doesn't know how my phone works so I need to download the voucher". I simply asked her not to be rude, no need to shout and I was not aware of this, as it was the first time I had used a voucher site. She continued to shout she was not being rude. I downloaded the voucher and passed the phone back to her so she could scan it and I was then asked to complete a form, I asked her what the form was for and was told it was for marketing and future visits, I said no need to complete it (I thought to myself I wont be coming back). She said if I don't complete it I wont be able to have my treatment, I said please don't speak in a rude manner I wasn't aware it was compulsory to have the treatment I had already paid for. She stood up and shouted that she would "punch me" and stormed off. I was then told by another receptionist I would not be served and to contact the voucher site for a refund. I asked to speak to the manager who promptly arranged for me to be seen by a therapist who was excellent. Beware of the rude receptionist staff at Depilex Health and Beauty Clinic.

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