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Venue rating

4.1

485 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Cucumba
Cucumba
12 Poland Street,
London, WIF 8QB
United Kingdom

Salon

Cucumba
12 Poland Street,
London, WIF 8QB
United Kingdom

Opening hours

Mon - Fri 10:00 am - 8:00 pm
Sat 10:00 am - 7:00 pm
Sun - Closed -
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Cucumba   Off-peak
This venue offers discounts on off-peak appointments.

Cucumba is a fresh, upbeat and inviting beauty salon located in the heart of Soho.

Describing itself as an 'Urban Pit Stop', Cucumba offers efficient beauty and massage therapies designed to fit in with each individual clients time and budget.

With an social atmosphere comparable to a local bar or cafe, the salon provides unique quick-fix treatments (such as ten minute mini-massages) as well as indulgent hour-long facial and body treats. Plus, if you've got all day, you can stay all day.

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Comments

Reviews (written by customers after their visit)

4.1

Chain rating

Based on 485 reviews

5 stars 190
4 stars 184
3 stars 79
2 stars 17
1 star 15
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Backcials (1)
  • Spray Tanning and Sunless Tanning (15)
  • Face
  • Eyebrow and Eyelash Treatments (49)
  • Facials (106)
  • LED Light Therapy (3)
  • Makeup Treatments (8)
  • Men's Facial (1)
  • Skincare Consultation (1)
  • Hair removal
  • Brazilian Waxing (5)
  • Hollywood Waxing (3)
  • Threading (26)
  • Waxing (69)
  • Massage
  • Aromatherapy Massage (3)
  • Ayurvedic Massages (2)
  • Chair Massage (15)
  • Deep Tissue Massage (10)
  • Foot Massage (37)
  • Hand Massage (3)
  • Indian Head Massage (2)
  • Lymphatic Drainage (1)
  • Lymphatic Drainage Massage (1)
  • Pre and Post Natal Massage (1)
  • Reflexology (2)
  • Sports Massage (2)
  • Swedish Massage (2)
  • Therapeutic Massage (45)
  • Nails
  • Fish Pedicure (3)
  • Foot Scrub (36)
  • Gel Nails (8)
  • Manicure (95)
  • Minx Nails (1)
  • Nail Art (1)
  • Pedicure (88)
  • Two Week Manicure (2)
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Have you been here? Write a review
Verified review Visited March 2015
Posted 10 hours ago
I love this place in soho very much My only criticism I would say is that I feel that there nail polishnisma low quality as it chips very easily and quickly

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Verified review Visited May 2015
Posted 4 days ago
Kieran at Cucumba is a wonderful therapist. She is really friendly, explains what she is doing. The products she is using and has helpful tips for after care. She did a half leg wax and a Brazilian wax. Very quick, clean and most important pain free! Definitely recommend going to Cucumba for a waxing treatment and if possible ask for Kieran. Thank you.

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Verified review Visited May 2015
Posted 4 days ago
I had a Love Waxing and have awarded it 5 stars.

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Verified review Visited April 2015
Posted 4 days ago
I had a very friendly young lady do my facial treatment. It was very relaxing & my skin felt so smooth afterwards! I got a face cleanse, then face scrub, steam + extraction, then a soothing face mask & shoulder + face massage. I would have like to have a bit more extraction in certain areas of my face, but overall it was excellent value for money!

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Verified review Visited April 2015
Posted 5 days ago
I was not very happy about the whole experience. it looked like they didn't have very professional tools. My pedicure took ages to dry they didn t do much about it. I know there are professional 'quick-dry' pruducts out there but they didn't seem to have any. The ladies were nice though.

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Verified review Visited April 2015
Posted 5 days ago
Really slow.. I stayed in for 1 h 45 mins for 2 appointments which should have taken 30 mins all together. The staff was healpful and friendly but I wasn t happy with the final result. I could have done my manicure better and it would not have been so expensive. Not very professional.

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Verified review Visited April 2015
Posted 6 days ago
Great salon great treatment. They even looked after my baby so I could get my waxing done calmly. The service was amazing and I recommend this place wholely.

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Verified review Visited April 2015
Posted 1 week ago
Really great staff - super friendly and welcoming. I had a perfect pedi. For the location, right in the centre of London, the treatments are great value. Would definitely recommend Cucumba to a friend.

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Verified review Visited April 2015
Posted 1 week ago
The therapist was really nice and she definitely went over the time allotment. They have really good colour selection as well. I think without Wahanda discounts cucumba would be a bit too expensive but it is a really nice salon.

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Verified review Visited April 2015
Posted 1 week ago
Not a very relaxing environment, all the "rooms" are make shift with curtains around them. The facial stated extraction was included but the majority of the "facial" involved a shoulder massage.

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Verified review Visited April 2015
Posted 1 week ago
I have been to Cucumba and each time I had a different girl, so inevitably the experience was different. And because Wahanda bookings doesn't allow for requests for particular practitioners it's basically a hit and miss situation. Despite that I would recommend the salon for the high quality and good value.

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Verified review Visited April 2015
Posted 1 week ago
Gemma was amazing!! As this was my first facial and she was calm and informative. Already booked my next appointment!

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Verified review Visited April 2015
Posted 1 week ago
I had a 30 minute massage at cucumba and have awarded it four stars, because the staff were very friendly, overall I had an enjoyable experience.

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Verified review Visited April 2015
Posted 1 week ago
I had a Dermalogica Extraction Facial and have awarded it 4 stars.

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Verified review Visited April 2015
Posted 1 week ago
I had a Love Waxing and have awarded it 4 stars.

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Verified review Visited April 2015
Posted 1 week ago
I had a Love Feet and have awarded it 5 stars.

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Verified review Visited April 2015
Posted 1 week ago
Cucumba looks like a once grand place, now a bit down on its luck. Nicks in the wall paint, nailpolish on the chairs that can't be removed, and towels that have been washed but looked like they were from the last century. Pedicure was fine and looks good, but a bit rough on the sanding - nothing relaxing or pampering about the experience. No proper chairs so just lifting my legs up on to a pillow on someone's lap. not how I want a professional pedi - can do that at home.

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Comments

1 week ago
Thanks so much for your feedback RR. Our apologies that we didnt live up to your expectations. I don't know if we were ever 'grand' as we are intended as a mass market - Topshop/Primark/H&M type brand of beauty so thank you for the compliment if we give that appearance. You are quite right in that a refresh is in order and that has been in the pipeline for the past 18 months, the main sticking block being that our 10 year tenancy comes to an end this year and it makes little sense to refurb until we have secured this or an alternative location. Please bear with us on that but note that your points on our decorative situation are noted as valid and we are equally frustrated at the delay. In terms of how we do our pedicures - again not to everyones taste but we voted 10 years ago not to use the pedi chairs or fixed pedi bowls as not only are these more difficult to clean properly inbetween clients (we see a lot of clients + we use disposable pedi liners), they also restrict flexibility/availability to the number of those stations you have available. If our chairs are all in use and a client is desperate for a pedicure we even offer to perform them on the treatment beds which is the standard process at some spa's. For us its all about the quality of the treatment and giving clients control over what/when/their budget etc so i am pleased to hear you got a good outcome in terms of the treatment itself. In terms of relaxation, you are right - we do not compare favourably to spa's if relaxation is the priority. its just a different business model like you may find in shopping centres etc. We do hope you will pop in again to see us and hopefully by then our new lease/premises and therefore refurbishments will have taken place. Regards, cucumba.....

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Verified review Visited April 2015
Posted 1 week ago
Fab little salon. The woman that did my tan was perfect (sorry can't remember her name) - exactly the right colour and she made me feel really at ease. Definitely recommended.

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Verified review Visited April 2015
Posted 1 week ago
Great staff and value for money, will definitely return. I had a soak off and manicure both of which are perfect!

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Verified review Visited April 2015
Posted 2 weeks ago
Really nice salon, staff were really friendly. Overall pedicure was ok but don't feel the bottom of my feet were attended to very well, was hardly scrubbed at all and lots of hard skin left on which was the main reason I went for one in the first place - to get rid of this! Nice long scrub and massage to top of feet though. Would go back but don't see how the cheaper option can be much different from what I had as feel like the minimum was done anyway

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Comments

1 week ago
Thanks for your feedback. I am not sure which pedicure you had but our standard full pedi at £33.50 includes a footscrub and use of the footfile for deeper level of exfoliation so hopefully you received both. You should also have received a shape, buff, cuticle trimming, mosturiser and massage. Depending on the type of hard/dry skin you had then perhaps our Dry Pedicure would have been more suitable. This uses a 'sanding' type machine to sand away the dry skin but this means there is no water involved in the Dry Pedi process. If you make yourself known to one of our managers (Yazmin, Vivienne, Sarah) then when you next pop in for a pedicure we can bolt on a complimentary Dry Pedi filing BEFORE your usual pedicure and see if you approve which i am confident you will... Please also know that we do not use the blade here at cucumba as although it gives you a quickfix instant result, its actually very bad for you. We therefore cannot compete with the initial results achieved from salons that do offer the blade. Regards... cucumba....

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