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Venue rating

3.9

118 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value
Cosmedoctor & Beautydoctor Kensington
Cosmedoctor & Beautydoctor Kensington
Cosmedoctor & Beautydoctor Within Toni & Guy,
58 old brompton road, South Kensington, London, sw7 3dy
United Kingdom

Medical Spa

Cosmedoctor & Beautydoctor Kensington
Cosmedoctor & Beautydoctor Within Toni & Guy,
58 old brompton road, South Kensington, London, sw7 3dy
United Kingdom

Opening hours

Mon - Thur 9:00am - 8:00pm
Fri - Sat 9:00am - 6:00pm
Sun - Closed -
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Wahanda gift vouchers are redeemable at over 2,500 locations. You must use it to pay as you would with cash.

Cosmedoctor & Beautydoctor Kensington part of CosmeDoctor

If you have considered anti-wrinkle injections then Cosmedoctor can offer you great results and superb aftercare. Every client that comes to us is given a free consultation with our doctors followed by a free review after your treatment is complete to make sure that your happy with the result.

Alongside our doctors services we also offer advanced and basic beauty services www.beautydoctor.co

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Services

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Comments

Reviews are written by our customers after their visit.

3.9

Chain rating

Based on 118 reviews

5 stars 32
4 stars 55
3 stars 19
2 stars 5
1 star 7
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Face
  • Beauty Treatments (1)
  • Facials (10)
  • Microdermabrasion (88)
  • Hair removal
  • Brazilian Waxing (3)
  • Hollywood Waxing (1)
  • Intense Pulsed Light Therapy (IPL) (3)
  • Laser Hair Removal (7)
  • Waxing (4)
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Visited November 2012
Posted 1 year ago
I have gone to Cosmedoctor in High street kensington for microdermabrasione for few months since spring and it was very good. Staff for booking, facilities and therapists were pleasant and efficient. This fall when I tried to book I got appointment after 6 weeks. The new Old Brompton location is Ok and therapist is good but in the last few weeks I tried to book other appointments and called several times and always got an answering machine saying to call later (you cannot leave any message to be called back). I got frustrated and asked wahanda to cancel my remaining sessions.That's why I give one star on the overall satisfaction. For what I have understood they are closing down and I do not understand why is still actively marketed on wahanda. It's a pity as in the past it was good.

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Posted 1 year ago
I have visted this place several times over the last few months. My first 3 visits went smoothly but staff seem to have left which created havoc with appointments. My two other appointments were rearranged which wasn't too much of an issue. The problem is that they have no flexibility with availability. You have to fit in with them not them fitting in with your schedule. They have recently changed locations to South Kensington. This is much easier to get to by public transport. I have one appointment left and I can say now that I do not plan to use them again. Reason being is poor appointment system and the last two appointments I had were not on time. I was made to wait 30 mintutes on both occasions and when it was my turn it seemed like she was rushing to try and make time back.

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Visited November 2012
Posted 1 year ago
I bought the 3 microdermabrasion treatments from Cosmedoctor, having had the same treatment with them before. In this block of treatment I have had two so far, and although I initially booked them to be in fairly close succession (it is recommended that they are two weeks apart) due to a change of staff after I made my bookings, I had to re-schedule my second and third appts, and there has therefore been more of a gap between the two, which is a shame. The venue has also changed, from High St Ken to Sth Ken, and whilst the new venue is adequate, it doesn't have the same ambience as the previous venue, which had a comfortable waiting area and lots of treatment rooms, whereas the new venue seems to be just one basic room in the basement of the hair salon.. The treatments themselves (I have had two in this block of treatments) have been very good - both with the same therapist, although whilst she explained each step the first time, she didn't do so the second, and had assumed I would remember, which I didn't due to the time that passed. The treatment, however, has included a small facial (with a mask), after the microbermabrasion which is very nice and relaxing. I look forward to my 3rd treatment, and will continue to buy treatments from cosmedoctor as I do think they are quite good value, but be warned that as they seem to book up quickly, you do have to book early in advance to ensure you get an appt, which can be a problem sometimes.

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Posted 1 year ago
I was very unhappy with the quality or service i received, the therapist was rude and the treatment was quite frankly rubbish. The salon was dirty and unhygienic. I would never consider re visiting this salon and i would recommend people to think twice before they do! even if they are feel like they are getting a special deal i would prefer to pay more to be in a clean salon!!!!

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Comments

1 year ago
Dear Susan As you can see from all our other reviews your comments are polar opposite to our normal feedback and I am shocked to read them. Can you please give us further details so we can investigate into what went wrong? Info@cosmedoctor.com. Customer satisfaction is important to us.

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Visited October 2012
Posted 1 year ago
The treatment varied from therapist to therapist so although the first therapist had a delightful personality, and I'd say was good, the second time I went the therapist was excellent. And since they are moving to a more congenial salon as the basement premises when I went were windowless and sort of cramped it is bound to be more attractive from now on, and this second excellent therapist is moving with them and the sweet but not quite so good has left now. So I'd say it is great value and excellent from now on especially as it really was very good altogether when I went

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Visited October 2012
Posted 1 year ago
Always get a different therapist when I go, although they have always been very good.
Have now been 6 times overall and feel my skin has greatly improved. It is nice to get a good facial clean and I always leave with amazing vitamin C creme on my face. Always satisfied.

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Visited July 2012
Posted 1 year ago
I went to Cosme Doctor for a series of 3 microdermabrasion treatments. The treatment was good - started seeing results after the second one and I would probably have it again with a similar offer. Therapists were nice and gave me lots of advice as well.

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Posted 1 year ago
Pleasant functional rooms. Clean and spacious.
I had three different therapists over the course of three treatments. I would have preferred to stick to one, but they were all competent.
I would recommend this premises for anyone wanting to pop in for dermabrasion who doesn't need all the trimmings, but still wants to feel that the staff know what their doing, that the premises are hygienic and all above board, so to speak.
Would go again.

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Comments

1 year ago
Thank you so much for taking the time to leave us feedback

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Posted 1 year ago
A nice clean and modern salon. I've been going there for a while now for microdermabrasions and the treatments are always very good. the machine they use is great as it doesn't leave you scratchy with crystal particles like others. you are given a lovely cooling mask afterwards and finished off with a blend of serums that keep you moisturised and glowing.

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Posted 1 year ago
The clinic is very modern, professional yet relaxing. All the staff were very helpful from making my appointment on the phone to my arrival. The therapist on the day was very friendly, and the treatment itself very effective. I would definitely recommend it!

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Posted 1 year ago
i have been visiting here for the last few months after purchasing a block of microdermabrasion treatments & have always found the treatments good quality, the staff helpful & friendly & pleasant facilities. The blocks of treatments they do are fantastic value! Im going to book another course so I can keep going!

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Visited August 2012
Posted 1 year ago
Was really great. Very calming and relaxing and all that good stuff. The treatment itself wasn't too harsh on my sensitive skin, and I came out with a nice healthy looking glow.

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Visited August 2012
Posted 1 year ago
very good treatment , first class service would happly go again , face felt great clear skin no soreness . freindly , clean easy access to venue good good good

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Visited August 2012
Posted 1 year ago
The facilities were clean, peaceful and easy to find. I booked a course of treatments and had different therapists on different visits but both were professional and made the treatment a relaxing experience.

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Posted 1 year ago
I had a very nice time at cosmo doctor kensington. my therapist was called La toya and she was both friendly and professional gave me lots of skin care advice and was very thorough with the microdermabrasion. I felt very pampered and relaxed.
Also she did not try to sell me products and I would and have recommended a friend to her. I will be having other treatments there in the future. good value for money.

suzanne

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Visited August 2012
Posted 1 year ago
Best microdermabrasion I have ever had! The therapist was very kind and thorough and yet also very gentle. She talked me through all of the steps of the facial and what was being applied and why. I was immediately put at ease and the session was terrific. I almost fell asleep and when I left my face was rejuvenated and I felt amazing. I will continue to go back here for this treatment or other facials.

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Posted 1 year ago
The drop down does not give massage as an option:).

I went for the 1 hour massage. There is no reception really/ booking staff at the centre. You are directed by the lady upstairs (tanning shop) and keep waiting downstairs till the therapist comes out. I waited for a good 20 minutes past my appointment time with no one in sight to help/ give information. There is a phone line you can call but when I tried it I was on hold for very long.

The massage itself was great and the treatment rooms good. The therapist was very good.
Top marks for treatment but overall experience especially delay with no information made it a bit iffy..

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Visited June 2012
Posted 2 years ago
I got the Wahanda deal for 3 microdermabrasion. It was easy to book and the place is very convenient to get to, There is Tanning shop as well but the Cosme Doctor rooms are OK. The therapist has been great. I have had two and will go back for the third. My skin feels nice and smooth. Recommended

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Visited November 2011
Posted 2 years ago
Really good experience and staff generally nice although I arrived 5 minutes late for one appointment and was told I couldn't be seen as they were so busy which was a disappointment.

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Visited June 2012
Posted 2 years ago
I have never had Microdermabrasion before but have always wanted to give it a go. The results were better than expected, I have only had the one treatment so far and can already see results, my skin is noticably smoother. The salon was lovely and therapist was great and talked me through everything so I knew what to expect. She mentioned I may be quite red afterwards for the rest of the day but by the time I got home it had gone down completely.
Looking forward to my next treatment!

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