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Venue rating

3.7

448 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Eleven Hair Covent Garden
Eleven Hair Covent Garden
44-46 Shelton Street,
Covent Garden, London, WC2H 9HZ
United Kingdom

Hair Salon

Eleven Hair Covent Garden
44-46 Shelton Street,
Covent Garden, London, WC2H 9HZ
United Kingdom

Opening hours

Mon - Wed 10:00am - 7:00pm
Thur 10:00am - 8:00pm
Fri 10:30am - 7:00pm
Sat 9:00am - 6:00pm
Sun 11:00am - 6:00pm
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Wahanda gift vouchers are redeemable at over 2,500 locations. You must use it to pay as you would with cash.

Eleven Hair Covent Garden part of Eleven Hair

Eleven Hair offers a unique menu of hair services. Visit the salon for precision cuts, ‘better than natural’ hair colour, glossy blow-dries and cutting edge treatments like the Digital Perm or the Curecell Straightening System .

Loved by fashion and beauty industry insiders, Eleven Hair and has been featured in some of the UK’s glossiest publications such as Vogue, Red, Daily Mail, Sunday Times Style, Grazia, Cosmopolitan, Brides, Elle and Glamour.

Eleven Hair is the UK’s only JOICO flagship salon and the team know how to turn heads with their approach to hair care, colour and cuts. JOICO has seven innovative product lines with over 50 products for all the hair care you could possibly need. Apart from shampoos and conditioners, JOICO has treatments, masks, smoothers, gloss…and so much more.

Put your hair in our hands. Relax. Enjoy the coffee. We promise you’ll leave with exactly the look you want.

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Comments

Reviews are written by our customers after their visit.

3.7

Chain rating

Based on 448 reviews

5 stars 85
4 stars 189
3 stars 106
2 stars 32
1 star 36
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Backcials (1)
  • Body Exfoliation Treatments (5)
  • Face
  • Eye Treatments (2)
  • Eyebrow and Eyelash Treatments (59)
  • Facials (129)
  • Hair
  • Blow Dry (9)
  • Brazilian Blow Dry Keratin Treatment (19)
  • Hair Colouring and Highlights Treatments (10)
  • Hair Conditioning and Scalp Treatments (3)
  • Haircuts and Hairdressing (47)
  • Hair removal
  • Waxing (53)
  • Massage
  • Aromatherapy Massage (4)
  • Deep Tissue Massage (5)
  • Swedish Massage (2)
  • Therapeutic Massage (53)
  • Medical & Dental
  • Cosmetic Skin Treatments (1)
  • Nails
  • Gel Nails (3)
  • Manicure (91)
  • Pedicure (47)
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Have you been here? Write a review
Visited August 2013
Posted 10 months ago
As a previous happy customer for hair services at both the Covent Garden and Barbican branches of Compton, now branded as Eleven, I had every anticipation of another positive experience for manicure treatments as well. The date of our original June booking had to be adapted to accommodate some interior renovation work at the salon in late June but i received a really poilte and apologetic call from the salon manager to explain our voucher validity was instantly extended to August without penalty. Right in the heart of Covent Garden, this bright and airy salon has a location that is hard to beat for convenience & a lovely West End vibe. This booking was also a birthday treat so the cupcake theme to the manicure was specially chosen for a celebratory touch. Though we fleetingly wondered if the 'flavoured' lotions might have been designed as a slight gimmick for teens, our therapist was very personable and reassured us immediately with her knowledgeable explanations about the benefits of the products being applied. A huge selection of colours were offered and her skills to produce a beautiful finish in a delicate powder blue makes an immediate and eye-catching statement. Really, really pleased :)

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Posted 11 months ago
Attended the deep tissue massage at this venue. the staff were very friendly and helpful. I ended up with a male therapists. The massage was not bad, but I would expect more pressure from a deep tissue massage, especially if the therapist is a big strong man.

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Posted 1 year ago
Despite being a great location and my therapist being lovely, I have to give the facial a low rating. I had a huge allergic reaction to one of the products lasting over 5 days (facial swelling, widespread itchy rash over face, neck, shoulders). After googling dermalogica I see that the Medibac product has caused the same reaction in others too. When I called the salon the next day for advice on what had caused the reaction and what to do, I was told I'd get a call back once they'd spoken to Dermalogica. I didn't get a call back.

Still itching and skin looks worse than before...

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Visited May 2013
Posted 1 year ago
Although a small venue, staff did everything they could to make my experience the best experience possible. It was a great massage for after exam stress and great value for money especially as i am a student. I would recommend this place to any one!

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Visited May 2013
Posted 1 year ago
I was really pleased with my 1 hour massage. The treatment room had the right temperature and a pleasant ambience. The masseur, Mohammed, was extremely professional and experienced. It was definitely one of the best massages I've had over the years. The salon were also doing an excellent offer on future services, which I bought. I would definitely recommend Mohammed and the salon.

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Visited May 2013
Posted 1 year ago
Experience wasn't great is a good way to sum it up. From the booking process (did online via Wahanda for it to be bungled, twice) to the actual massage - treatment room was small and noisy, towel hadn't been washed properly and smelt of oil, therapist was pretty mechanical, unfriendly and didn't really care.

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Posted 1 year ago
The atmosphere was relaxing and peaceful and I couldnt hear any noises from the hair salon which was good. The facial was wonderful and I felt great afterwards. The offer on wahanda is a plus!!

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Posted 1 year ago
It is not worth the money. The one hour massage only last for half an hour because I only wanted massage my back, and they did such a lousy job, it was nothing close to deep tissue massage. Overall, it was a waste of time and money.

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Visited May 2013
Posted 1 year ago
This was a great value. The place was at a perfect central location, easy to get find, and was clean and nice. The staff was helpful, and the massage professional. I would go there again!

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Visited April 2013
Posted 1 year ago
loved the massage- was absolutely refreshing! would definitely go back

i nearly missed the salon at first but then i realized it was just in front of me.

the masseur only does massages on Sunday but he was very good and asked me about the level of pressure would prefer, didnt talk too much. just perfect!

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Visited May 2013
Posted 1 year ago
The location is cold and it was a nice sunny day outside, it is in the basement. The chair was just a normal seat and I had to lift my feet up and hold them there to have the pedicure. The therapist was lovely and did say that pedicures were a new treatment they were offering and that equipment should be arriving soon, but they should not offer the treatment if they do not yet have the facilities. Overall the Staff were attentive and very helpful but the location is not relaxing, which is what you expect when receiving a treatment.

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Posted 1 year ago
Clive was great, really nice and my colour is lovely and my hair is all shiny. They gave me a drinks menu etc so they do look after you. Very happy.

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Posted 1 year ago
I returned to Compton with a 30% off coupon as last time I was in the salon I was not satisfied with my hair colour. I will not be returning! I did a semi permanent colour with highlights to cover up some out growth. My hair looks the same as before except it is probably more damaging and brittle. I told the stylist I like quite a subtle, natural look. My highlights look like the stripes on a skunk. They start 1 inch off my hair. The process took forever. The basin for hair washing is so uncomfortabely. I expressed my disatisfication with the manager who seemed powerless to do anything to rectify the situation. The process took hours. It was a complete waste of time and money.

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Comments

1 year ago
Dear Gen,

I am the manager and I spoke to you, I straight away offered a complementary redo appointment which you refused to book. Our aim is to make you happy so if you not 100% with result we always try to rectify it for you. I have spoken to the technician who did your hair, and he told me that you did a consultation, and you agreed with the result of having a bit more natural look when the high lights do not start from the roots. Please feel free to contact the salon if you wish to have your look corrected to the look you aim for. Our number is 02072403240.

Zoltan

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Visited January 2013
Posted 1 year ago
I was quite happy with the facial and manicure I had at this venue and the therapist was very helpful.
The venue was easy to find and I would go there again

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Visited April 2013
Posted 1 year ago
Very nice. Friendly staff and they are welcoming and ensure comfort. Easy to locate as it is not far from Covent Garden Station. Would go for another treatment in the future

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Visited April 2013
Posted 1 year ago
Really easy to find location, great central salon in the midst of covent garden. Not the smartest salon or staff but really friendly, didn't seem busy but early appointment mid week. Blow dry was good, offered coffee or tea. Would probably go back again but maybe not for a very special occasion hair do.

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Visited February 2013
Posted 1 year ago
Good location, treatment room is inside salon, a bit noisy. Overall good service, from making appointment to farewell at the end, staff are well trained and professional. Will go again if there is an offer.

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Visited February 2013
Posted 1 year ago
Good massage at an ok price, room was clean and treatment was relaxing. Location easy to find and staff friendly and relaxed. I would recommend having the deep tissue massage at this venue.

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Visited March 2013
Posted 1 year ago
This is a gem of a find in London's prime Tourist "trap". It's unusual to find such a good beautician (open on a Sunday too!) with a strong client base in Covent Garden. Nice gimmick regarding the cupcake and the scented lotions - a well delivered polished manicure with minimum fuss provided by a therapist who knows her stuff. Harder to find in central London than one would think. I'll be back.

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Visited March 2013
Posted 1 year ago
Liked the place, liked the music, loved the coffee, loved the stuff. Michelle was great and did my hair with care and taking her time, and knew exactly what to do. I left happy. Totally recommendable

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