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Venue rating

4.2

133 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Cleo Clinic Wimbledon
Cleo Clinic Wimbledon
4 Queens Road,
Centre Court Shopping Mall, Wimbledon, London, SW19 8YE
United Kingdom

Day Spa

Cleo Clinic Wimbledon
4 Queens Road,
Centre Court Shopping Mall, Wimbledon, London, SW19 8YE
United Kingdom

Opening hours

Mon - Fri 10:00 am - 12:00 pm
Sat 10:00 am - 11:00 am
Sun 11:00 am - 12:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Cleo Clinic Wimbledon

At Cleo Clinic you can relax, unwind and rejuvenate your mind, body and spirit. Our full service salon offers wellness and beauty treatments ranging from Hot Stone Massages to Facials. Our highly trained therapists offer a professional consultation service enabling us to produce effective treatment plans suiting your lifestyle and your needs. You will be greeted with a warm welcome and professional caring attitude where Cleo Clinic will pamper you and cater for all your requirements. We aim to offer first class treatments to the highest possible standard at affordable prices.

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Services

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Comments

Reviews (written by customers after their visit)

4.2

Chain rating

Based on 133 reviews

5 stars 66
4 stars 40
3 stars 17
2 stars 5
1 star 5
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Face
  • Facials (1)
  • Hair removal
  • Brazilian Waxing (55)
  • Hollywood Waxing (47)
  • Waxing (7)
  • Massage
  • Aromatherapy Massage (3)
  • Deep Tissue Massage (5)
  • Foot Massage (1)
  • Indian Head Massage (1)
  • Stone Massage Therapy (4)
  • Swedish Massage (5)
  • Nails
  • Gel Nails (1)
  • Manicure (4)
  • Nail Extensions & Overlays (1)
  • Pedicure (2)
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Have you been here? Write a review
Verified review Visited August 2015
Posted 4 days ago
I arrived at the salon only to find they had no clue of my appointment! I sat there whilst that hurried around to find a therapist! The treatment its self was extremely rushed, didn't even bother to ask how the temperature of the wax was! A lot of hairs left, I know that price is extremely reasonable but that is absolutely no reason to skimp on the quality or service!

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Verified review Visited August 2015
Posted 1 week ago
I've been a couple of times to this spa now and always try to give them the benefit of the doubt but I've come to realise this is not a good place to get a wax! I paid for a strip wax, of which I'd had many but the last one I had at Cleo Clinic was probably the most painful one of my life. The lady didn't do a very good job of removing all the hair either and when I asked if she was going to do 'behind' she exclaimed that that wasn't part of a Brazilian wax! I won't be going back despite the low cost.

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Verified review Visited August 2015
Posted 1 week ago
Had hot wax for extra £5 and was good, smooth and quick.
Staff very friendly and appointment was on time.

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Verified review Visited August 2015
Posted 1 week ago
I had a Brazilian or Hollywood Wax and have awarded it 4 stars.

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Verified review Visited August 2015
Posted 2 weeks ago
I've been going to Cleo for over 18 months on a monthly basis for a Brazilian/ Hollywood wax and normally cannot fault the treatment. However, on this occasion i was given an inexperience therapist who was not proficient in hot wax, i think had the therapist being given time i would have a perfect treatment as she was very lovely but just nervous (I am a trained beauty therapist so was happy to be a model as such). Instead the manager kept knocking to speed her up and it resulted in the manager completing my treatment. When i got home i realized i was still very patchy so i returned the next day after talking to the manager. Despite returning im still very patchy and have had to complete the treatment myself. The therapist i had was lovely and i couldn't fault her treatment, i just felt it was unfair of management to have such high expectations on somebody just starting out. I will return to Cleo but just hope i have a better experience next time, if not then i will look elsewhere.

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Verified review Visited August 2015
Posted 2 weeks ago
I had a Brazilian or Hollywood Wax and have awarded it 4 stars.

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Verified review Visited August 2015
Posted 2 weeks ago
Highly recommended. Very professional and very quick. I will be making this place my regular from now on. Thanks again

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Verified review Visited August 2015
Posted 2 weeks ago
The price they put here is wrong. When you arrive there they charge you £20 pounds if you want hot wax.... It's not fair to the customers. Didn't like so much the wax, still have hair on me, definitely not coming back!!!

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Verified review Visited August 2015
Posted 2 weeks ago
I had a Indian Head Massage and have awarded it 3 stars.

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Posted 3 weeks ago
Had a manicure and pedicure here and it was very disappointing. The pedicure was very basic compared to what I normally get (at a cheaper salon I might add) and the lady explained she couldn't file properly as she had cut her hand the day before and it was sore. While I sympathize that she was hurt she shouldn't still be doing treatments she can't do properly. The manicure was a disaster. After painting just 2 nails she declared there wasn't enough polish to finish so I had to choose another polish. I asked for french and it so badly done. I asked for it to be corrected quite a few times and the lady sighed loudly and didn't apologise. She went to lunch half way through the manicure and got irritated when her colleague called her back to correct a badly painted nail. The 2 colleagues then started arguing about who should finish my nails. I eventually gave up and left as I was really late for an appointment. Neither the pedicure or manicure's polish lasted more than 2 days. Very unprofessional, badly done treatments and added to that they allowed a woman to talk on her phone loudly for a solid 1 hour which really ruined the ambiance of the salon for everyone trying to have a relaxing treatment. Such a shame as the salon looks so beautiful.

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Verified review Visited July 2015
Posted 1 month ago
Lovely staff, perfect location, beautiful products used, abit pricey and stones was boiling hot but overall relaxing and would return again. Thank you very much.

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Posted 1 month ago
Im sorry but if I'm paying for a SHELLAC pedicure I expect shellac, especially for the price, Bluesky gel polish is not shellac and you should advertise it as this! Very rude staff and they swapped there tools between each other to use on other person right in front of me! Ladies were frustrated with us and rude when we questioned why it was 45 pounds to have a pedicure when it was advertised as 30? Only answer was.."because your feet are in water" we asked for the £30 pound treatment so why are you trying to get us pay more without telling us? And to top it all off its been 2 days and already my "shellac" pedicure is chipped! None of the technicians spoke to us at all and were incredibly rude. Also the lady at the desk is rude and needs to crack a smile! what a miserable place! Absolutely ripped off! Wont visit again.

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Verified review Visited July 2015
Posted 1 month ago
Cleo is lovely and the treatment staff have been very good and extremely friendly both times I have been. I will definitely go again and would recommend.

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Verified review Visited June 2015
Posted 1 month ago
Staff make you feel welcome and at ease. Very efficient waxing process, and made as pain free as possible. Now my regular place for waxing.

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Verified review Visited May 2015
Posted 3 months ago
Very poor facial, music dreadful, expected a marching band at one stage. Therapist skimped on product and didn't help that I could hear another customer having a row with the staff.
Wouldn't use again but may have been bad luck on my part as in general reviews are good.

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Verified review Visited May 2015
Posted 3 months ago
I had a Brazilian or Hollywood Wax and have awarded it 5 stars.

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Verified review Visited April 2015
Posted 3 months ago
So very impressed with this venue! Excellent value for money and a great very quick service, will definitely be returning

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Verified review Visited May 2015
Posted 3 months ago
I had a Waxing Services and have awarded it 4 stars.

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Verified review Visited May 2015
Posted 3 months ago
Really surprised how smoothly my waxing went. I'm really happy with Italian girl! Best waxing I ever had!
Coming back soon.

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Verified review Visited May 2015
Posted 3 months ago
A very pleasant massage. I also appreciated that it lasted a full hour even though I was a few mins late after a train delay (it was the last appointment of the day, so it didn't make others late).
The music did skip as someone mentioned in another review, but was ok when the volume was turned down. The therapists nails were a tad too long. Not painful, just noticeable.

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