City Hair & Wax is a hair and beauty salon, situated in Glasgow City Centre. Lorraine has been working at City Wax for 4 years and clients travel from far and wide specifically for her painfree and speedy services. Lorriane also has Masters Certificate with Creative Nails who developed and own Shellac. So you can be assured of a very proffessional service.
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This was the worst hairdressing experience I have ever had. I bought a groupon for a cut and colour and when I arrived the owner was clearly overbooked as she had three people in the salon and two coming in the door to start appointments and only had her and one other hairdresser. The place looks run down and is tiny and she was extremely rude to me because I hadn't printed out my voucher on paper even though I have the app on my phone with the codes and bar code which she refused to take because she didn't want to turn her computer on (her words) and may get the code wrong (how difficult is it to copy a code ?) I offered to email it to her and she said no I would have to go to an internet café to print it out, I tried two different ones which were closed and then she said that my appointment would be cancelled and no refund given or I could leave the price of the treatment under her till until I gave her the printed voucher tomorrow. At this stage the other customer who was in the same situation as me walked out the door saying she didn't like the salon or her attitude and she should keep the money. The whole time I was there she told every customer several times that "that wee girl" forgot her voucher and that's why she was in a rush and their appointments were late. If I didn't need my hair cut so badly I honestly would have given her a piece of my mind and left like the other customer did at this stage so I just tried to pretend I didn't hear her blaming me and talking about me like I wasn't there. She completely ignored me for ages, took a total of almost 4 hours to do a crappy cut and colour and tried to charge me extra for the "thickness of my hair", I said no that wasnt on the voucher and so she only put colour in the top part and used water to dilute it I also noticed a massive dry part on the side where there was no colour . When she went out for a cigarette the other two customers in the salon immediately expressed their shock and disappointment at her attitude and the salon, one woman had been charged and extra £40 for 40ml of Keratin treatment she didn't want. I had to go back the next day and give her the paper voucher in order to get my cash back. It was the worst experience my hair looks horrible and I implore you not to go here!
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Visited March 2015
Posted 3 months ago
It was very nice. The staff was very good and I am going to come back there again for sure.
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