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Venue rating

4.2

50 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Chuan Spa at The Langham London
Chuan Spa at The Langham London
The Langham London,
1C Portland Place, Regent Street, London, W1B 1JA
United Kingdom

Hotel Spa

Chuan Spa at The Langham London
The Langham London,
1C Portland Place, Regent Street, London, W1B 1JA
United Kingdom

Opening hours

Mon - Fri 6:30 am - 10:00 pm
Sat - Sun 8:00 am - 8:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Chuan Spa at The Langham London

Chuan is an opulent hotel spa located within The Langham London.

Just a few minutes' walk away from Oxford Circus station, Chuan Spa offers a luxury haven in the heart of the West End, with a philosophy steeped in the values of traditional Chinese medicine.

Therapists work to re-balance and revitalize the body and soul with treatments including body scrubs, cupping, facials and acupuncture. Guests can also unwind in a secluded relaxation area, make use of a vitality pool and Londons first salt-sauna, before visiting one of the five treatment rooms.

Outside the treatment areas, Chuan Spa houses a health and fitness club - featuring a beautifully-designed 16-metre swimming pool - as well as a well-equipped gym.

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Services

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Comments

Reviews (written by customers after their visit)

4.2

Chain rating

Based on 50 reviews

5 stars 26
4 stars 14
3 stars 3
2 stars 5
1 star 2
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Backcials (1)
  • Body Exfoliation Treatments (1)
  • Body Treatments (2)
  • Steam and Sauna Therapy (4)
  • Face
  • Eye Treatments (1)
  • Facials (11)
  • Men's Facial (1)
  • Fitness
  • Swimming (4)
  • Hair removal
  • Hollywood Waxing (2)
  • Massage
  • Acupressure (1)
  • Aromatherapy Massage (2)
  • Deep Tissue Massage (4)
  • Swedish Massage (5)
  • Therapeutic Massage (11)
  • Nails
  • Pedicure (2)
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Have you been here? Write a review
Verified review Visited June 2015
Posted 1 week ago
we had a massage treatment and it was excellent! staff very friendly and very clean environment. We will definitely be returning soon.

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Verified review Visited June 2015
Posted 3 weeks ago
I went for a Pamper & Tea Half Spa Day and have awarded it 5 stars.

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Verified review Visited May 2015
Posted 1 month ago
Brilliant value for money. Will definitely visit again. Staff are good, the place wasn't crammed, very clean and well equipped. I recommend this spa.

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Verified review Visited May 2015
Posted 1 month ago
i thought the staff is very friendly and took me through the treatment professionally. the design of the venue makes me feel very relaxed and id go back to use their spa facilities and try out different treatments

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Verified review Visited May 2015
Posted 1 month ago
I had a Chuan Body Elements Package and have awarded it 5 stars.

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Verified review Visited May 2015
Posted 1 month ago
Very good but the selling of the products at the end was a bit of a surprise...having said that it wasn't a hard sell but a recommendation

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Verified review Visited May 2015
Posted 1 month ago
The venue itself was great. I took my boyfriend for a pampering day out and it was a good place to spoil him. However, as someone who has had her fair share of beauty treatments, I was unimpressed with the facial and body scrub. I guess it all depends on the therapist you get. My 'full body scrub' certainly wasnt full body -she didnt even do my back and the scrub was rubbed in for less than 10 seconds. For the facial I requested an extraction over the phone when booking my appointment and was told on the day that only one of us could have this, a bit dissapointing when your paying so much money and the whole point of the facial is the extraction part. Overall, pretty average if somewhat disappointing treatments.

The staff however, were very attentive and lovely.

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Verified review Visited April 2015
Posted 1 month ago
Experience was great for a couple's treatment (girlfriends birthday present). We were initially booked in for different times which wasn't ideal however staff went through every effort to find us a room for two so it worked out perfectly in the end. the only draw back from the whole experience is that the steam and dry sauna are in the changing rooms so as a couple we could only enjoy the salt sauna (which inst very hot) and jacuzzi together.

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Verified review Visited May 2015
Posted 1 month ago
I bought this as a surprise for my sisters birthday and was absolutely thrilled with the day! We arrived a few hours early to use the spa facilities which were exemplary and then went for our treatments which were wonderful! The staff were great and we are definitely booking again!

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Verified review Visited April 2015
Posted 2 months ago
I went for a Spring Sensation and have awarded it 5 stars.

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Verified review Visited March 2015
Posted 2 months ago
I had a Off-Peak Mother To Be Germaine de Capuccini Package and have awarded it 4 stars.

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Verified review Visited February 2015
Posted 3 months ago
I visited Chuan Spa for massage and very satisfied. There was a noise from other floor or area, which sounded like building noise and distracted my relaxation during the treatment but the therapist apologized for it properly and gave me some products as compensation. This is why I did not rate the ambience as highest but the customer care was perfect for the situation. It was not the fault of the therapist but she made efforts to make it up so I was satisfied. The tea and fruit which was served after the treatment was excellent. The only thing I was not impressed is the robe which is too large for ladies. Overall, it was one of the best spa experiences I had in London.

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Verified review Visited March 2015
Posted 3 months ago
Really amazing place. Top quality, very clean and nice atmosphere. To my surprise, treatment included access to spa facilities and tea with fruits in the end.

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Verified review Visited February 2015
Posted 3 months ago
I went for a Pamper & Tea Half Spa Day and have awarded it 5 stars.

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Verified review Visited March 2015
Posted 3 months ago
I booked this package for a birthday present and was very disappointed with the experience. The massage was very bad we both asked for a stronger massage throughout the treatment but did not get what we asked for. Given that the package only includes a 30min massage I would expect that to be the highlight which it was not at all. After the massage we were offered fresh fruit and herbal tea in the relaxation area. Frankly that was embarrassing the fruit plate consisted of a few old blueberries and loose grapes swimming around on a big plate, I think it would have been better not to offer anything at all. The sauna and steam room were not working properly and were too cold. When it came to the changing room facilities I was really appalled. The ladies room which is relatively small was very overcrowded there were children running around (not sure why they were allowed, this is the first time I see children at a spa) it was noisy, messy and dirty. There were used wet towels evwrywhere the hairdryer was on the floor and the shower area was badly kept with dirty floors. Several staff members walked through without doing anything about this

For the afternoon tea we were waiting for about 20mins between servings, resulting in us being there from 5:30 to 8pm! Each time the waiters would bring a few small sandwiches and getting their attention each time was really difficult although they were not busy. The desserts took even longer because they forgot about us and took all the stuff back down to the kitchen. They did apologise and offered us a glass of champagne but by then we wanted to leave, plus that wouldn't really make up for the time lost waiting around

Overall very bad value for money and not what you would expect from a spa at a 5* hotel. Lovely venue but they let themselves down with the service. Very disappointing.

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Verified review Visited February 2015
Posted 3 months ago
It was a very nice experience. The staff was friendly & the massage was excellent. The changing room can be crowded. But overall the facilities were good. I loved the green tea & berries I was served after the massage as well. I had a nice relaxing time there.

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Verified review Visited March 2015
Posted 3 months ago
I went for a Pamper & Tea Half Spa Day and have awarded it 4 stars.

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Verified review Visited February 2015
Posted 3 months ago
I got this treatment as a present for my fiance and thought it was a massage - turns out it was a little bit of massage then into a facial so the treatment simply wasn't what he expected. His skin did look much better after the facial, but I think it should definitely be made clearer in the description that this treatment is a facial, not a massage!
Aside from that the spa is good but not too big and there aren't that many different areas to go to but what they have is lovely.

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Verified review Visited February 2015
Posted 4 months ago
Fantastic but I want it to remain my secret. I had a lovely relaxing time on my own, the staff were friendly and attentive. The massage was amazing. The facilities just right but small SO If it is busy it would spoil the experience.

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Verified review Visited January 2015
Posted 5 months ago
Had a Black Diamond facial and loved the experience from start to finish, very relaxing and my skin was so soft and glowing afterwards!

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