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Venue rating

2.4

6 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value
Champneys Day Spa Brighton
Champneys Day Spa Brighton
24 East Street,
Brighton, East Sussex, B1 1HL
United Kingdom

Day Spa

Champneys Day Spa Brighton
24 East Street,
Brighton, East Sussex, B1 1HL
United Kingdom

Opening hours

Mon - Thur 10:00 am - 8:00 pm
Fri 9:00 am - 7:00 pm
Sat 9:00 am - 6:00 pm
Sun 10:00 am - 5:00 pm
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Venue type: Day Spa in Brighton
Tagged as: Day Spa

Champneys Day Spa Brighton part of Champneys

Whether you have a moment in your lunch hour to maintain your manicure, an hour to de-stress, or maybe an afternoon to completely unwind and relax, Champneys now provide the perfect environment where you can immerse yourself in relaxing surrounds and indulge in a little spa therapy. With a heritage of 80 years experience in health, beauty and wellbeing, Champneys therapists provide the highest standards not just in Champneys health resorts but on the high street, too.

For a little home spa pampering, take in a relaxed shopping experience at our Town and City Spas where there's also a host of sensory delights available including the complete range of Champneys products and gifts, plus a wide range of health, beauty and wellbeing products from high-end companies such as Elemis and Bare Escentuals. Champneys Gift Vouchers are also available, perfect to use in-store or at any of the luxurious Champneys resorts. Champneys staff and therapists will be more than happy to offer expert advice.

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Services

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Comments

Reviews (written by customers after their visit)

2.4

Chain rating

Based on 6 reviews

5 stars 1
4 stars 1
3 stars 2
2 stars 0
1 star 2
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body Exfoliation Treatments (2)
  • Eyebrow and Eyelash Treatments (1)
  • Facials (2)
  • Indian Head Massage (1)
  • Pedicure (1)
  • Waxing (1)
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Posted 1 year ago
I tried to book a body exfoliation a few times but never received a reply to my e-mail. I had a gift voucher given by work colleagues that I had been unable to use because of moving home and having all my things in storage for much longer than expected. I explained this in my e-mail and later by phone too, hoping they could let me use the voucher. I had the same situation with The Treatment Rooms in Brighton and they were able to let me use an expired voucher. Champneys never bothered to answer my e-mails, and when I phoned I was told they'd check with management and get back to me, which never happened. Then I wrote again and the answer was negative. I will never set foot again in Champneys and discourage anyone I know from doing so. Really awful customer service and attitude, very rigid and counterproductive attitude. So they got the money of the treatment, and never had to deliver the service. It's just not believable that they would be unable to accept a gift voucher past its expiry date.

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Posted 3 years ago
Well I decided to take advantage of the 50% voucher they have been sending over in the email newsletter- oh boy what a mistake! The staff were less than curteous and I was not allowed to look in the mirror because I had to hurry to to it being 50% off the total price, got home with half eyebrow gone and about tint- I do not think they even know what it is. I have complained to which a very snotty manager decided to call me a liar despite the fact I had pictures to show I was right...then they offered to refund me £8.00 rather than the £13.00 I had paid, oh and to top it all off I had purchased some vouchers for a work colleague for £55.00 and booked an appointment for his wife- they have actually cancelled the appointment, they failed to notify me of this or refund me the money!
I actually made a complaint to their head office and to trading standards as this behaviour apart from being outrageous is purley appalling......

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Posted 4 years ago
Some of the ladies weren't as well presented as those i've seen in other Champneys however the massage i received was excellent the therapist had good technique and kept the massage flowing,still expensive but because massage was good would go again.

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Posted 5 years ago
I had a facial and eyebrow shaping and the experience was superb. The therapist Nicole was fantastic I cannot rate her highly enough. She was helpful and kind and considerate and the treatment she gave was amazing I will certainly recommend her to everyone I know

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Posted 6 years ago
I went in the opening week when all was half price so extremely good value, but at the normal prices they are about par for the course. I had a whole afternoon of pampering and loved the fact that the same therapist did all of my treatments and talked as much or as little as I requested. Their products are wonderful and the treatments are of the same standard as other Champneys resorts (fantastic). The main problem was the large window in the manicure area where passers by watched you, a little gold fish like, and the fact that I could not spend the day swanning around in a fluffy dressing gown as at their residential resorts! I would certainly go back, although it won't stop me going to the smaller and more intimate local salons.

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Posted 6 years ago
My experiance at Champenys Brighton Town and city Spa. On arrival there were about 3 staff at reception who completly ignored me, once i had cleared my throat quite loudly they stopped their conversation and glared at me, to then be asked if i needed help! One they had checked me in, I then went into my treatment 15 minutes late! Appalling treatment the therapist was in anouther world and was sloppy! The spa however is extremly elegant with an open plan and glorious chanderliers. It has a very vintage feel. The rooms feel like you have entered anouther world with a calm aroma. Beautiful Spa shame about the staff!

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Comments

6 years ago
What treatment did you have? I have heard good things about this spa so wondering if it was just this specific treatment that was off...

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6 years ago
Im also interested in what treatment you had, as i visited the spa this month and had body wrap which I thought was very sloppy, didnt enjoy it one bit.

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6 years ago
Hi "Oasis33" - would be great if you could write a review of your body wrap as would love to hear more about how it was - the Champneys Spas on the high street always look so great when I walk past...also "beauty", would love to know what treatments you had!

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