I am happy with my daughter's haircut overall. The hairdresser did exactly what I asked for and both - my daughter and I are happy with the result. However, we were made to wait for over 40 minutes, even though we arrived on time. The hairdresser apologized for such delay only after about 30 minutes of waiting when I mentioned that we can't wait any longer, as we have other commitments. I understand that we all run late at times, but 40 minutes for -pre-booked appointment and "it won't be long" upon arrival are not on.