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Venue rating

4.4

29 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Boutique Spa
Boutique Spa
123 Queensway,
Bayswater, London, W2 4SJ
United Kingdom

Salon

Boutique Spa
123 Queensway,
Bayswater, London, W2 4SJ
United Kingdom

Opening hours

Mon - Sat 10:00 am - 9:30 pm
Sun 10:00 am - 8:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Boutique Spa

Boutique Spa provides an unrivaled level of service focusing on nails, beauty and massage. All of our therapists have been trained by the very best in the industry. At Boutique Spa we can take care of your beauty regime from top to toe, all under one roof.

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Products used at this venue:

Services

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Comments

Reviews (written by customers after their visit)

4.4

Chain rating

Based on 29 reviews

5 stars 17
4 stars 9
3 stars 1
2 stars 0
1 star 2
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Face
  • Facials (4)
  • Hair removal
  • Brazilian Waxing (3)
  • Hollywood Waxing (2)
  • Threading (1)
  • Waxing (6)
  • Massage
  • Aromatherapy Massage (2)
  • Deep Tissue Massage (5)
  • Therapeutic Massage (1)
  • Nails
  • Manicure (12)
  • Nail Extensions & Overlays (1)
  • Pedicure (6)
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Have you been here? Write a review
Verified review Visited August 2015
Posted 1 week ago
Beautiful salon and great location. The threading therapist wasn't available so I was offered waxing instead which was fine with me. The treatment itself was good. Highly recommended.

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Verified review Visited August 2015
Posted 1 week ago
I had a Deep Muscle Massage and have awarded it 4 stars.

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Verified review Visited August 2015
Posted 1 week ago
I had a Nail Extensions and have awarded it 4 stars.

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Verified review Visited August 2015
Posted 2 weeks ago
I rated 5 stars my manicure because I really loved this place and the manicure. Spot is very well located

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Verified review Visited July 2015
Posted 1 month ago
I really enjoyed my manicure. The spa is very clean and they use only OPI or Essie. But the duration wasn't good.

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Verified review Visited July 2015
Posted 1 month ago
I had a ESPA Facials, ESPA Aromatherapy Massage and have awarded it 4 stars.

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Verified review Visited July 2015
Posted 1 month ago
Good salon. They actually lost my booking but managed to do it anyway. The treatment was very good. Highly recommended.

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Posted 2 months ago
I had a lip wax there. I noticed at the time the lady doing it waxed the same area twice, which is unusual when using strip wax as usually an area should only be waxed once. I didn't think too much of it at the time, but a day and a night later the area is still stinging and is bright red. Basically my skin has been 'lifted', which means that an upper area of my skin was taken off when the delicate area was waxed again. Furthermore, in the area which has not been lifted there are still some tiny hairs! So not only did the waxing tear off some skin on one side of my upper lip, it also didn't thoroughly remove hair in the remaining healthy area. I called this morning to ask for a refund (as obviously I don't think it's fair that I pay £10 to have a temporary bright red mark on my face), but the lady on the phone, who was patient and polite, said that they could not offer me a refund but instead a 20% refund on any extra treatment I might like. I explained that I would not feel happy to go back there again, since I do not feel sure that this would not happen again, but still I was not offered a refund. It is unfortunate, because the place looks really nice, but now I have to deal with a big skin irritation on my face for the next week or so just because of unprofessionalism. I have had many lip waxes before with no problems, so this is nothing to do with my skin.

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Verified review Visited May 2015
Posted 3 months ago
I had a ESPA Facials and have awarded it 5 stars.

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Posted 3 months ago
I went to this salon and I had an appalling time.

After having my pedicure which was made by a lovely Brazilian girl, I went to the reception to pay and book up further appointments. The blonde blue eyed receptionist with a Russian accent was abrupt, rude and unhelpful.

I was told in an unprofessional and rude manner there were no appointments available at all after 6pm in the weekdays, I then asked when the first free appointment was, after assuming all evenings were not booked up ad infinitum, she refused to answer. After being accused of making another customer wait behind me she finally offered me appointments 2-4 months away. I asked for those dates to be written down and she acted surprised that I had not done so myself. Typically I would expect appointment cards to be used.

Finally after waiting for my coat I had to find it within the salon myself. When I finally found it I said goodbye and thanks but the receptionist chose not to answer.

You have a very nice salon but it is extremely disappointing your receptionist does not match the same high standard.

Regards

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Verified review Visited May 2015
Posted 3 months ago
The venue was extremely clean and the woman doing my pedicure was incredibly thorough. It was definitely one of the best pedicures I've had thus far. I would recommend Boutique Spa to anyone!

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Verified review Visited May 2015
Posted 3 months ago
Great experience, very professional and excellent value for money. Not sure what more I can say to make up the minimum 20 words.

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Verified review Visited April 2015
Posted 4 months ago
Amazing express mani. Loved how they let me stay for as long as needed after nails done for me to dry them under dryer. Always do great manis and staff are always polite and friendly. Apsolutley loved the glass of lemonade offered during treatment. Will be coming back again!!

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Verified review Visited April 2015
Posted 4 months ago
Loved the aromatherapy massage! Oil selection was great. Polite cheerful staff. Beautiful decor. Only downside was that feet wernt included in the full body massage which i was looking forward to but other than that, really good massarge and i would definetly go back again!

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Verified review Visited April 2015
Posted 4 months ago
I really enjoyed a facial at Boutique Spa. The beautician was very professional, and noticed all my skin concerns without me having to talk too much about them. She had an excellent technique as well, so the whole experience was very relaxing and thoroughly enjoyable. On the ambience note, you can can hear staff walking past the room every now and then, so it's not absolutely quiet, but I generally have no problem relaxing even with a bit of noise when I am in good hands. Definitely recommend!

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Verified review Visited March 2015
Posted 5 months ago
I had a Pedicure Treatments and have awarded it 5 stars.

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Verified review Visited February 2015
Posted 5 months ago
The leg and arms waxing was quick and neat - after trying the lycon wax, I don't think I'd go for anything else. Great salon, a bit on the pricey end but overall was worth it.

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Verified review Visited February 2015
Posted 6 months ago
Ambience was great, nice cosy and quiet atmosphere. Staff is very smiling and welcoming. I just think the prices are overall a bit too high compared to the time for the treatment (£25 for a 30 min pedicure for example). Otherwise the experience was relaxing and I liked my pedicure.

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Verified review Visited January 2015
Posted 7 months ago
I've been coming to this place quite regularly, and it never fails to disappoint. The woman who did my waxing treatment this time was new I believe, but given the high standards this spa seems to maintain I wasn't worried at all about the job she would do. She was quick yet thorough, and the waxing was as painless as waxing can be.

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Verified review Visited December 2014
Posted 8 months ago
Staff was really friendly and job was done perfectly, wide variety of nail polish colours will fit for everyone. Enjoyed it a lot!

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