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Venue rating

4.4

22 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Boutique Spa
Boutique Spa
123 Queensway,
Bayswater, London, W2 4SJ
United Kingdom

Salon

Boutique Spa
123 Queensway,
Bayswater, London, W2 4SJ
United Kingdom

Opening hours

Mon - Sat 10:00 am - 9:30 pm
Sun 10:00 am - 8:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Boutique Spa

Boutique Spa provides an unrivaled level of service focusing on nails, beauty and massage. All of our therapists have been trained by the very best in the industry. At Boutique Spa we can take care of your beauty regime from top to toe, all under one roof.

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Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.4

Chain rating

Based on 22 reviews

5 stars 14
4 stars 5
3 stars 1
2 stars 0
1 star 2
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Face
  • Facials (3)
  • Hair removal
  • Brazilian Waxing (3)
  • Hollywood Waxing (2)
  • Waxing (6)
  • Massage
  • Aromatherapy Massage (1)
  • Deep Tissue Massage (4)
  • Nails
  • Manicure (11)
  • Pedicure (6)
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Have you been here? Write a review
Posted 3 weeks ago
I had a lip wax there. I noticed at the time the lady doing it waxed the same area twice, which is unusual when using strip wax as usually an area should only be waxed once. I didn't think too much of it at the time, but a day and a night later the area is still stinging and is bright red. Basically my skin has been 'lifted', which means that an upper area of my skin was taken off when the delicate area was waxed again. Furthermore, in the area which has not been lifted there are still some tiny hairs! So not only did the waxing tear off some skin on one side of my upper lip, it also didn't thoroughly remove hair in the remaining healthy area. I called this morning to ask for a refund (as obviously I don't think it's fair that I pay £10 to have a temporary bright red mark on my face), but the lady on the phone, who was patient and polite, said that they could not offer me a refund but instead a 20% refund on any extra treatment I might like. I explained that I would not feel happy to go back there again, since I do not feel sure that this would not happen again, but still I was not offered a refund. It is unfortunate, because the place looks really nice, but now I have to deal with a big skin irritation on my face for the next week or so just because of unprofessionalism. I have had many lip waxes before with no problems, so this is nothing to do with my skin.

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Verified review Visited May 2015
Posted 1 month ago
I had a ESPA Facials and have awarded it 5 stars.

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Posted 1 month ago
I went to this salon and I had an appalling time.

After having my pedicure which was made by a lovely Brazilian girl, I went to the reception to pay and book up further appointments. The blonde blue eyed receptionist with a Russian accent was abrupt, rude and unhelpful.

I was told in an unprofessional and rude manner there were no appointments available at all after 6pm in the weekdays, I then asked when the first free appointment was, after assuming all evenings were not booked up ad infinitum, she refused to answer. After being accused of making another customer wait behind me she finally offered me appointments 2-4 months away. I asked for those dates to be written down and she acted surprised that I had not done so myself. Typically I would expect appointment cards to be used.

Finally after waiting for my coat I had to find it within the salon myself. When I finally found it I said goodbye and thanks but the receptionist chose not to answer.

You have a very nice salon but it is extremely disappointing your receptionist does not match the same high standard.

Regards

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Verified review Visited May 2015
Posted 1 month ago
The venue was extremely clean and the woman doing my pedicure was incredibly thorough. It was definitely one of the best pedicures I've had thus far. I would recommend Boutique Spa to anyone!

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Verified review Visited May 2015
Posted 1 month ago
Great experience, very professional and excellent value for money. Not sure what more I can say to make up the minimum 20 words.

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Verified review Visited April 2015
Posted 2 months ago
Amazing express mani. Loved how they let me stay for as long as needed after nails done for me to dry them under dryer. Always do great manis and staff are always polite and friendly. Apsolutley loved the glass of lemonade offered during treatment. Will be coming back again!!

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Verified review Visited April 2015
Posted 2 months ago
Loved the aromatherapy massage! Oil selection was great. Polite cheerful staff. Beautiful decor. Only downside was that feet wernt included in the full body massage which i was looking forward to but other than that, really good massarge and i would definetly go back again!

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Verified review Visited April 2015
Posted 2 months ago
I really enjoyed a facial at Boutique Spa. The beautician was very professional, and noticed all my skin concerns without me having to talk too much about them. She had an excellent technique as well, so the whole experience was very relaxing and thoroughly enjoyable. On the ambience note, you can can hear staff walking past the room every now and then, so it's not absolutely quiet, but I generally have no problem relaxing even with a bit of noise when I am in good hands. Definitely recommend!

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Verified review Visited March 2015
Posted 3 months ago
I had a Pedicure Treatments and have awarded it 5 stars.

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Verified review Visited February 2015
Posted 3 months ago
The leg and arms waxing was quick and neat - after trying the lycon wax, I don't think I'd go for anything else. Great salon, a bit on the pricey end but overall was worth it.

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Verified review Visited February 2015
Posted 4 months ago
Ambience was great, nice cosy and quiet atmosphere. Staff is very smiling and welcoming. I just think the prices are overall a bit too high compared to the time for the treatment (£25 for a 30 min pedicure for example). Otherwise the experience was relaxing and I liked my pedicure.

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Verified review Visited January 2015
Posted 5 months ago
I've been coming to this place quite regularly, and it never fails to disappoint. The woman who did my waxing treatment this time was new I believe, but given the high standards this spa seems to maintain I wasn't worried at all about the job she would do. She was quick yet thorough, and the waxing was as painless as waxing can be.

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Verified review Visited December 2014
Posted 6 months ago
Staff was really friendly and job was done perfectly, wide variety of nail polish colours will fit for everyone. Enjoyed it a lot!

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Verified review Visited November 2014
Posted 7 months ago
My favourite spa in W2, classy and friendly. Tried all of their services and never been disappointed. This time the beautician was exceptional, she was very accurate and was very nice to fix my nail polish after I ruined it before leaving.

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Posted 7 months ago
This the best place for relax.Everybody know what to make good. Nail therapist make just what you tell them and adves you who will be most fine for your All there induces you to calm down and to enjoy the proceduresnails. You can speak for everything whit therapists them.

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Posted 7 months ago
If you're looking for an (almost) pain free waxing experiences, then go here!I had a Brazilian waxing with Anna, she was amazing, she explained the procedure really well! They use Lycon Wax and it is the best waxing that I have used so far, it takes hair as short as 2mm and the skin feels so smooth. I loved it!
I would definitely recommend this treatment at Boutique Spa.

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Posted 7 months ago
Recently I had an amazing experience in Beautique Spa, all the stuff were so welcoming, the treatment also were on the very high standard above on my expectantions.Definitely a great place to relax!

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Posted 7 months ago
Amazing place! Great costumers service, friendly and professional. Very high qualified staff. I am a regular costumer and happy to come back here to have my regular manicure done every week. New colours are always available too. I can hardly recommend this Spa .

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Posted 8 months ago
I have had a wonderful experience at Boutique Spa, I was really impressed with my facial and waxing treatment. My therapist was very friendly and confident in the treatments I have received. I would definitely recommend Boutique Spa to any of my friends.

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Posted 8 months ago
From the moment you walk in you are treated special. They are professional and very pleasant. I enjoyed 60 minute facial plus manicure /pedicure. Amazing experience. Highly recommended this salon and spa and will be going back again.

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