The staff member was very kind and skilled. Unfortunately there is zero ambience in the salon; I was in a bright white room with no sounds other than our voices. Some quiet music or soundtrack of nature noises would have helped me relax a bit more.
Previous visits have been excellent but this one was not so good and a different technician. The wax was the wrong temperature (she was aware but unable to fix) so was more painful and not as effective. Also I didn't notice at the time but it was done slightly wonky.