Bil-Berry is a beauty treatment room, based in Chelsea, London.
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I had to write a review of this place as want to save others from the same experience I had. Bil-Berry on the Kings Road is actually a salon called 'Vanilla' in disguise. I recently went there on a Groupon voucher for a 'massage and facial' - supposedly knocked down from £121. From the start, the experience was unpleasant. There was no one there to greet me at reception, and my therapist appeared in passing 20 mins late. She did not apologise. No offer of tea or coffee or even to take my coat while I waited. The massage room is literally a cupboard. The massage bed is unhygienic - the only thing between you and the bed is a short strip of what looked like flimsy kitchen roll. The products used are inferior - and the atmosphere is not in the least bit relaxing - it's noisy and cold. The therapist did not ask me anything about my skin concerns. She left me to shiver in the room on my own at one point for 10 mins while she put a 'mask' on my face - I could not detect anything on it apart from a greasy serum. The therapist was not well qualified and rubbed my face until it was raw. My skin would have felt better if I'd done an exfoliation and mask at home. Honestly, save your money - this place is a total rip off.
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Visited November 2013
Posted 2 years ago
I came across Bil-Berry via a discount website and I booked my first appointment straight away for a Monday at 4pm. Bil-Berry is located some 10min walk from Sloane Square station with an entrance round the corner from King's road near a coffee shop and as the premises are shared with a hair dresser also located on the lower ground, which did not work on a Monday, so I found myself enjoying my massage in a very quiet environment. Complete bliss!
The massage therapist was very friendly and paid attention to the areas I mentioned I have the usual problems, had an excellent command of English and was very communicative.
One thing I disliked was the fact that I had to wait outside some 10min when I arrived at 3.50pm as she was busy with another client and no receptionist to open the door was available. Not sure if they are going to employ a receptionist to deal with this issue in the future, but my advice would be to be at the premises right on time and not earlier to avoid waiting in the cold. The therapist seems to be completely managing her business, so I would suggest to book your appointment in advance in case you cannot reach her on the phone and you will be communicating via email only. Do not leave it for the last minute.
Having said that, the therapist kept me the full hour and did not try to get rid of me earlier as some therapists do.
I will be back for more.
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