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Venue rating

4.0

96 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Bella Nora Laser & Beauty Clinic
Bella Nora Laser & Beauty Clinic
138 Katherine Road,
East Ham, London, E6 1eR
United Kingdom

Salon

Bella Nora Laser & Beauty Clinic
138 Katherine Road,
East Ham, London, E6 1eR
United Kingdom

Opening hours

Mon - Sat 10:00 am - 7:00 pm
Sun 11:00 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Venue type: Salon in East Ham
Tagged as: Salon

Bella Nora Laser & Beauty Clinic part of Bella Nora Laser & Beauty Clinics

Bella Nora is an Elegant and Lavish laser & Beauty clinic providing the very best Beauty Treatments for Ladies. We are a Female only Beauty clinic for our female clients to feel at ease and relax in our exclusive Beauty clinic.

We Provide IPL Laser Hair removal, Laser Teeth Whitening, Body Massage, Facials, Manicure , Nails Art, Pedicure, Waxing, Threading & Hair Styling services.

Our team members have been handpicked based on their individual skills and personalities. Our beauty technicians and stylists are constantly updating their skills to ensure that they have a good knowledge of the latest fashions and trends.

Here at Bella Nora Laser and Beauty we like to keep on top of the latest hair and beauty styles that are popular with the stars and on the catwalk. You can relax in our luxurious surroundings and leave Bella Nora looking and feeling your best.

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Products used at this venue:

Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.0

Chain rating

Based on 96 reviews

5 stars 54
4 stars 21
3 stars 8
2 stars 3
1 star 10
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Cryolipolysis (1)
  • Face
  • Beauty Treatments (1)
  • Eyebrow and Eyelash Treatments (2)
  • Facials (31)
  • Facials - Galvanic (1)
  • Hair
  • Blow Dry (20)
  • Brazilian Blow Dry Keratin Treatment (1)
  • Hair Colouring and Highlights Treatments (17)
  • Haircuts and Hairdressing (26)
  • Hair removal
  • Brazilian Waxing (12)
  • French Bikini Wax (2)
  • Hollywood Waxing (12)
  • Intense Pulsed Light Therapy (IPL) (2)
  • Laser Hair Removal (7)
  • Threading (1)
  • Waxing (38)
  • Massage
  • Aromatherapy Massage (2)
  • Deep Tissue Massage (4)
  • Stone Massage Therapy (1)
  • Swedish Massage (18)
  • Medical & Dental
  • Teeth Whitening (2)
  • Nails
  • Gel Nails (4)
  • Manicure (4)
  • Pedicure (5)
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Have you been here? Write a review
Posted 14 hours ago
Really enjoyed my time at Bellanora. The facial was brilliant, the dermalogica facial has given amazing results to my skin seen such a big improvement. The therapist gave all her time to me and did not rush. Definitely money well spent!

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Posted 2 days ago
A wonderful experience, the massage and facial was so relaxing and refreshing. They all welcomed me with warm smiles from the start to end and made me feel very comfortable. I am very happy with the results of the treatments, my skin is glowing and i feel ten times as more relaxed as i ever have in any other salon. I would definitely recommend to anyone who wants a relaxing and refreshing experience!

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Posted 3 days ago
Loved every minute of it! The staff are so friendly and polite.I felt like I was in some 5 star hotel. The waxing was completely painless and very quicker than its been before. I also had wash cut and blowdry, the hairdresser was really proffesional and gave me a beautiful style. I am 101% satisfied and will definitely bring my family and friends next time!

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Posted 4 days ago
Unprofessional and uncourteous!
I booked in for an IPL session and when I turned up there was a note on the door saying the salon was closed. I didn't get a courtesy call or even a message to inform me of the change to my appointment! A waste of half a day as I don't live close to the salon!

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Verified review Visited May 2015
Posted 6 days ago
I had a Full body wax and have awarded it 4 stars.

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Verified review Visited April 2015
Posted 1 month ago
I went for the ipl patch test consultant session (which they charge £5 for) and I have to be honest - it's not what I expected. I thought that I would be able to get all details I want - not in the rushed basic manner I was receiving it :/ also the patch test is only a bit of gel on the face and a low frequency shot on your face. Only took a few seconds. I didnt understand what the point of that was?? Especially as they use high frequency for the actual treatment. The appointment states 20 minutes on the site So I thought that Id get a proper sit down consultant but it was literally only 5 minutes long with very basic information given. I was disappointed to an extent.

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Verified review Visited March 2015
Posted 1 month ago
i like to go again, i really enjoyed my faical. staff was friendly and didn't keep me wait for long time.

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Posted 1 month ago
I definitely would not recommend going back! I had booked a treatment for my friend and myself, only to get a call back a several days later to inform me that they will not be open on the specified day and I will need to choose different date. Once I had discussed it with my friend and decided on a date, the receptionist booked us in and called back again that day informing us that they will not be open on this day either. We were gutted but completely cancelled the booking as we were not available on any other day; however later on that same day, I had yet another call from them offering us the original appointment!! We were delighted! On the day, we waited for a while for someone to even welcome us, once they noticed we were there, we checked ourselves in. There was a problem with the heating so we waited in the cold for around 30 minutes while we waited for the masseuse to finish with the client before us. Eventually, (after a really long time) one of the workers approached us to inform us that we have been double booked and someone had 'cancelled' our booking in their appointment book and insisted we see that it has been crossed off and they are not lying. What we couldn't understand was that if it had been cancelled this whole time, why did someone call me to tell me we can have our treatments then and moreover, why did they keep us waiting for so long in the cold when they could have turned us away from the very beginning?! We were absolutely appalled with the situation, we were offered no apologies and they tried to insist it was our fault; we then asked for an alternative option and the lady barely looked at the diary and said nothing is available at all!! I most definitely would not recommend Bella Nora Laser & Beauty Clinic! Terrible customer service!

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Verified review Visited March 2015
Posted 1 month ago
I booked a massage. It was a really disappointing experience. It was the first time I had a massage done with plastic gloves!! The masseuse also tried to sell me a new hair removal technique during the massage itself, which I found inapropriate. The room was not clean there was a rest of wax in a bowl, a full bin and some tissues on the floor.

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Verified review Visited November 2014
Posted 2 months ago
I actually visited the salon a few months ago, and was very pleasantly surprised! It is a no-frills type of environment but this is more than made up for by the staff and the service. Expect your coffee to be hand made, no snazzy champers - but what do you value the most about your hairdressers? The staff made me feel so at home and I can honestly say is is the best haircut I have had in 10 years. I have very thick hair and often find that hairdressers leave 'steps' in the layers - the hairdresser took her time and I left with the perfect cut. My hair was quite dry and damaged, and even though I specified that she take off as little as possible she managed to rid me off all of the damage without losing any of the length, Perfect!

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Verified review Visited March 2015
Posted 2 months ago
Think was my third visit to the salon and since the last time I'm sorry to say that it was not a good experience. The treatment room was cold, the therapist wasn't prepared in any way so while I was waiting for the treatment she was rushing around trying to get everything ready. The facial was ok but nothing special and the therapist just came across as if she couldn't wait to finish. Will not be going back.

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Verified review Visited March 2015
Posted 2 months ago
I would not recommend going to this salon. I asked for a trim with layers but the lady cut off way too much hair and the layers made my head look very top heavy and thin at the bottom. The woman turned my chair away from the mirror so I could not see how much or how she was cutting my hair.When I her I did not like the hair cut she kept telling me it was what I asked for.

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Verified review Visited March 2015
Posted 2 months ago
i had a great expeeience at bella nora. i enjoyed my swedish massage.staff was plasent and salon is nice and clean.

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Posted 3 months ago
Had an amazing haircut from Komal. She did a really nice haircut and highlights. She did exactly how I wanted and one of the best blowdry's I have had! She asked me many times if I wanted anything to drink and made me feel very comfortable. I am so happy with this high quality treatment and definitely would recommend this place. Will for sure be coming back, thanks Komal once again!

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Posted 3 months ago
I love the massage. Sobia, my masseuse, asked me if there is any particular area of concern and she took great care in ensuring my lower back is taken care of. Many thanks! I will definitely return!

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Verified review Visited February 2015
Posted 3 months ago
Waxing did not hurt and was done very quickly. Paint job on my feet were lovely. Got to my hands and I truely feel I would have done a better job.

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Verified review Visited February 2015
Posted 3 months ago
Ripped off all my hairs - very professional and happy with the result. Anita was a diamond and tended to me well.

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Posted 3 months ago
Really happy! Had an amazing experience at BellaNora, komal the hairstylist did my wash, cut and blow dry and I have to say she did a brilliant job, she did exactly what I asked for and looks amazing, I also had waxing from Anita and must say she was very professional and the waxing was painless and gave me great aftercare advice. Overall I am really happy, I will definitely recommend to all my friends and family and will be coming back!

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Verified review Visited January 2015
Posted 3 months ago
Going to this salon was a total waste of time and money. The staff is unprofessional. I wouldn't recommend the place to anyone.

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Verified review Visited February 2015
Posted 3 months ago
DO NOT GO HERE.

I booked an appointment through Wahanda in December for a haircut and was thrilled with the results, so when I needed a trim I decided to go back. This time I had a different stylist who was abrupt, chewing loudly on a piece of gum, and who butchered my hair and fringe - leaving me with thick, bulky, ladder rung type layers and an uneven fringe that was about an inch shorter than I asked for. When I pointed out that my fringe was not up to standard she placed her hand on my forehead, pushing the hair down and said to me 'what are you on about? It's perfect.' This was when I left.

When I arrived home and styled my hair I realised the full extent of the damage, and called the salon to complain. I was asked whether or not I had looked at my hair before I left - implying that I was somehow responsible for this terrible cut - before the receptionist agreed to make an appointment for me to have it fixed by my original stylist at the Leytonstone branch.

Arriving there the next day I was made to wait for half an hour before the stylist in question finished with another client. She then told me that she was busy all evening and couldn't do my hair, which was highly frustrating as I had travelled 3 zones out of my way, just to be sent home with the same awful haircut. Worse than this was the fact that they were adamant that it would be up to me to pay the £25 it would cost to rectify the mistakes that had been made. Considering the £15 I had already paid for the original cut and the excessive amount of wasted money I had spent on tubes, travelling to an appointment that wasn't actually available, it is unsurprising that I wasn't willing to pay a penny. With the stylists and (I presume) manager stubbornly arguing with me in front of a shop full of customers, I burst in to frustrated tears and left the shop.

Overall this was a humiliating and very expensive experience, as I had to spend an additional £30 on subsequent haircuts to fix the damage done. It is a shame, because I would happily have continued to use Gina - the original stylist - had I been shown a little more compassion and good customer service. This is a perfect example of a company too concerned with day to day profit, and not enough with ensuring return custom.

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Comments

2 months ago
I agree with this review.
Total waste of time and money, and hair!
I think we went to the same hairdresser. In my opinion, she doesn't have any hairdressing qualification. My hair is really short and uneven!
I think I need hair extensions until my hair grows back a little and then I need to see a proper hairdresser. Please AVOID this place.

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