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Venue rating

3.6

34 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Beauty Rooms at The Oxford Hotel, The Hotel Collection
Beauty Rooms at The Oxford Hotel, The Hotel Collection
The Oxford Hotel,
Godstow Road, Oxford, Oxfordshire, OX2 8AL
United Kingdom

Hotel Spa

Beauty Rooms at The Oxford Hotel, The Hotel Collection
The Oxford Hotel,
Godstow Road, Oxford, Oxfordshire, OX2 8AL
United Kingdom

Opening hours

Mon - Sat 9:00 am - 5:00 pm
Sun 9:00 am - 4:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Beauty Rooms at The Oxford Hotel, The Hotel Collection part of The Hotel Collection

One of the leading and uniques hotels in Oxford,The Oxford Hotel is perfectly located for holidays and short breaks in Oxford and Oxfordshire. The hotel is near Oxford city centre (just 2 miles), and sits just off the A34 and A40, and minutes from the M40. With great transport links into Oxford, The Oxford Hotel is the ideal hotel to stay at when exploring Oxford and the surrounding area.

Relax and unwind in the tranquil surroundings of the Beauty Rooms at The Oxford Hotel where Decléor therapeutic skincare is our speciality and our passion. With over 35 years of dedicated research into the science of Aromatherapy, Decléor's heritage, unrivalled expertise, pioneering advancements and progressive sensorial experiences has made them the trusted leader in Aromatherapy skincare and treatments.

Some of the fantastic treatments available include:

  • Decléor facials, massages and body wrap treatments
  • Jessica manicures and pedicures
  • Waxing
  • Eyebrow and eyelash tinting and shaping

The Oxford Hotel Leisure Club and Beauty Rooms is not a dedicated Spa facility – while offering a range of facilities including Sauna, Steam, Splash pool, Squash and Fitness Suite, along with an extensive range of treatments, there is not a dedicated relaxation area for Beauty Room clients, or Splash Pool users and poolside areas are limited. Any meals or drinks ordered would be taken in the main Hotel Bar and Lounge areas.

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Services

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Comments

Reviews (written by customers after their visit)

3.6

Chain rating

Based on 34 reviews

5 stars 9
4 stars 13
3 stars 3
2 stars 5
1 star 4
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Wraps (1)
  • Face
  • Eye Treatments (1)
  • Facials (13)
  • Men's Facial (2)
  • Massage
  • Aromatherapy Massage (10)
  • Foot Massage (1)
  • Therapeutic Massage (9)
  • Nails
  • Foot Scrub (1)
  • Manicure (5)
  • Pedicure (4)
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Have you been here? Write a review
Verified review Visited June 2015
Posted 3 weeks ago
I went for a Signature Spa Day and have awarded it 5 stars.

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Verified review Visited May 2015
Posted 1 month ago
Spa manager was very accomadating considering we was 15 mins late they still let us have full amount of time in treatments. It wasn't packed so we always able to use the spa at our own pace.
Only downside is the steam room wasn't working and there was not a jacuzzi. However the manager informed me that it is due for a refurbishment soon so I asume this would be all fixed then.
Very relaxing morning in a lovely central hotel in Oxford would highly recommend

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Verified review Visited February 2015
Posted 2 months ago
I was disappointed by my treatment here. Although the therapist was polite and professional, the massage was poor and certainly not what you might expect at this price. The treatment room had an adjoining toilet which was dirty. Disappointing experience.

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Verified review Visited March 2015
Posted 3 months ago
I went for a Sunday Night Replenish Spa Break and have awarded it 4 stars.

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Verified review Visited March 2015
Posted 3 months ago
I went for a Signature Spa Day and have awarded it 4 stars.

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Verified review Visited February 2015
Posted 3 months ago
I bought the one day spa break with massage. While the hotel, staff and food were great, the spa really wasn't. The spa was small and dirty, there were chipped tiles in the pool and they had ran out of robes- we waited for them from 11.30-18.00.

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Verified review Visited February 2015
Posted 3 months ago
Breakfast and dinner were great and the room was adequate. However, I was not impressed by the spa. The swimming pool was small and there were swimming lessons happening for most of the morning and afternoon so there really weren't enough room to swim. The whole spa area was dirty, which was surprising considering the other areas of the hotel were nice and clean. My friends and I had the massage which was good but it really wasn't an hour long, more like 45 mins.

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Verified review Visited March 2015
Posted 3 months ago
Excellent massages and service but this takes place in the context of a busy family friendly hotel so the atmosphere isn't particularly relaxing, the food was great but the cleanliness/appearance of the steam room and changing rooms could definitely do with an upgrade.

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Verified review Visited February 2015
Posted 4 months ago
I went for a Two Night Revitalise Spa Break and have awarded it 5 stars.

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Verified review Visited February 2015
Posted 4 months ago
Had an absolutely lovely stay at The Oxford Hotel.
Staff was very welcoming and they even changed the time for our treatments because we happened to be a little late. Because we booked a squash court for next morning they let us check-out later on without any extra costs even though the hotel was fully booked on that day.
Superb holiday! highly recommended. Food (dinner and breakfast) were also great!

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Verified review Visited February 2015
Posted 4 months ago
Lunch was fab, the beauticians were so lovely and you get exactly what is described. The sauna was great and the gym was very well equipt.

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Verified review Visited November 2014
Posted 7 months ago
excellent spa break. enjoyed every minute of the massage and facial. hotel great too. would definitely go again. only problem was that it was difficult to find a slot for the treatments as they get very booked up so if you book last minute there is no choice of times

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Posted 8 months ago
Where do I begin!!
My daughter and I had the misfortune of attending The Oxford Hotel spa on Saturday last for her birthday and what a disaster it turned out to be.
On arrival at the spa reception we were informed that one of the beauticians was unavailable and another finished at 3pm which meant that our two hour treatments would now have to be cut to one hour. When we expressed our disappointment we were told that a member of staff had tried to call us and when I checked my phone I had missed a call 8 minutes before we arrived. We were not impressed but decided to settle for the one treatment but expressed that we would both like to be together (in the same room) whilst having our treatment. I might say that the young man who dealt with us was most professional but not once did we receive an apology or explanation from the so called Spa Manager Peter who remained in his office.
Following a workout we decided to visit the steam room which we found to be uncomfortably compact!!! We then proceeded to the pool area where there were only 4 loungers which were occupied so we had to sit on the steps of the pool. On entering the pool we found the water to be very cloudy and not at all clean. At this point we decided to have our lunch and look forward to our treatment.
On arrival at the spa we were asked to choose our food from the lunch menu and asked where we would like to sit - we suggested the bar area. When ready we sat in the bar area for several minutes and finally a member of the spa team who was walking past told us that we needed to let the staff in the coffee shop on the ground floor know that we were ready but we hadn't told this on arrival. We decided to sit ourselves down in the coffee shop area to make it easier for the staff to find us and decided to have a glass of wine whilst we waited.
We spoke with the waiter informed us that this wasn't possible because the bar was closed and wouldn't open until 4pm - not helpful. Again disappointed, we sat back and awaited for our lunch whilst taking in the busy hustle and bustle of a hotel reception/eating area. Our food arrived and we settlemed back to enjoy our food but no such luck as we were approached by a large dog (greyhound) who was eyeing up our food. We were a little shocked to say the least a dog roaming around a hotel reception area whilst people are eating and young children wandering around, not what you would expect to find in a so called 4* hotel but by this time we were not surprised. You seem to running a very laid back establishment.
So far the day hadn't lived up to our expectations at all so following lunch we returned to the spa in eager anticipation of a relaxing treatment. We were met by two very pleasant young ladies who proceeded to guide us through to the beauty room. Unfortunately my daughter was led one way and myself another. I asked the therapist why we weren't together and she said I quote "oh there was no note on your records to say that you wanted to be together". My daughter had a similar conversation with her therapist at which point my daughter, came into my room looking very upset and said she'd had enough the day was totally spoilt for her and she wanted to go. I felt very upset for her but had to agree that from start to finish our special day had been ruined.
At this point the therapist directed me to the spa reception where she was going to process my refund. She informed me that the elusive Spa Manager, Peter Cullery had gone to the main reception to acquire an 'over-ride' card in order to process my refund. Eventually he returned, asked for my card and performed the refund. At no point was I offered an explanation or offered an apology. The man just didn't seem to care what happened either way.
On leaving I was informed by another member of your staff that this sort of thing happens on a regular basis and on checking the reviews on Tripadvisor it would appear she is correct.
I am not the sort of person who complains easily but my daughter and I had been looking forward to our day together and we were bitterly disappointed. The manager there clearly doesn't care about the service offered and clearly makes no attempt to improve the situation and ultimately this can only reflect badly on your hotel as a whole. I certainly won't be recommending any of my family, friends or colleagues use these spa facilities until things improve.

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Verified review Visited October 2014
Posted 8 months ago
I went for a Sunday Night Replenish Spa Break and have awarded it 4 stars.

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Verified review Visited October 2014
Posted 8 months ago
I went for a Restore Spa Day and have awarded it 5 stars.

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Verified review Visited August 2014
Posted 10 months ago
An excellent value package and the massage was perfect. Hotel staff all very friendly and helpful. Good menu choices and excellent breakfast. Saving now to go again!

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Verified review Visited July 2014
Posted 11 months ago
Overall my friend and I had a good experience. It is more of a business hotel than a place for leisure. The beauty therapist was both friendly and professional and I really enjoyed both of the treatments. The lunch was fine, but nothing to write home about. I think the package was good value for money.

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Verified review Visited July 2014
Posted 11 months ago
It was a Disappointing first spa experience. The Food did not live up to expectations and the spa facilities were poor.

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Verified review Visited July 2014
Posted 11 months ago
I went for a Morning Booster Spa Day and have awarded it 4 stars.

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Verified review Visited June 2014
Posted 1 year ago
Had a great time but the facilities weren't clean and smelled. The massage was amazing so was worth the money.

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