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Venue rating

4.4

27 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Beauty Rooms at Redworth Hall Hotel, Puma Hotels' Collection
Beauty Rooms at Redworth Hall Hotel, Puma Hotels' Collection
Redworth,
County Durham, DL5 6NL,
United Kingdom

Hotel Spa

Beauty Rooms at Redworth Hall Hotel, Puma Hotels' Collection
Redworth,
County Durham, DL5 6NL,
United Kingdom

Opening hours

Mon 9:00am - 5:30pm
Tue 9:00am - 5:00pm
Wed - Fri 9:00am - 8:00pm
Sat - Sun 9:00am - 5:00pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Wahanda gift vouchers are redeemable at over 2100 locations. You must use it to pay as you would with cash.

Beauty Rooms at Redworth Hall Hotel, Puma Hotels' Collection part of Puma Hotels' Collection

Relax, Pamper & Rejuvenate

Relax, unwind and let us pamper you in the tranquil surroundings of the Beauty Rooms at Redworth Hall Hotel where Decléor therapeutic skincare is our speciality and our passion. We also offer tanning treatments and Jessica Nails manicures and pedicures.

A beautiful country hotel in County Durham, the unique Redworth Hall Hotel is perfectly located for holidays and short breaks to Durham and Darlington. This Jacobean Manor House hotel which dates back to 1693 is situated just off the A1(M) only 8 miles from Darlington and 20 miles from Durham. Sitting in 150 acres of stunning woodland Redworth Hall Hotel is ideal for a relaxing country break, and offers a superb location for exploring Durham and the surrounding area.

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Services

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Comments

Reviews are written by our customers after their visit.

4.4

Chain rating

Based on 27 reviews

5 stars 15
4 stars 8
3 stars 3
2 stars 0
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Steam and Sauna Therapy (3)
  • Face
  • Eye Treatments (1)
  • Facials (8)
  • Fitness
  • Swimming (4)
  • Massage
  • Aromatherapy Massage (8)
  • Foot Massage (1)
  • Stone Massage Therapy (1)
  • Therapeutic Massage (6)
  • Nails
  • Foot Scrub (1)
  • Manicure (1)
  • Pedicure (3)
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Have you been here? Write a review
Visited April 2014
Posted 4 days ago
A good no frills pamper morning. I enjoyed the massage, very relaxing. Unfortunately there was an aqua aerobics class during our potential swimming time. We did join in otherwise we would have struggled to swim. I found the staff on the desk abrupt, which I thought was a shame. The crisps with my sandwich were stale but my sandwich itself was tasty. The towels and bath robe were soft and comfortable. The slippers were a welcome extra touch too.

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Visited March 2014
Posted 5 days ago
My partner and I went for the Sunday Night Spa Break. Hotel was nice, but a little dated in parts, and didn't have the feel of a 4* hotel. Room was clean and of a good size, no complaints. Breakfast and dinner were average. Spa facilities were OK, but there were children in the pool area, and swimming lessons taking place all afternoon. Enjoyed using the steam room and sauna, both were kept at a good temperature. Would have been nice to have more chairs/loungers around the pool, and a more accessible water cooler - only noticed it the day after, when we were in the cafe area. We both had the aromatherapy massage, and were offered a double room, which was a nice touch. Massage was pleasant, but nothing special. Overall, good value, but probably wouldn't return, I've stayed in better hotels and had better treatments elsewhere.

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Visited March 2014
Posted 4 weeks ago
Excellent place friendly and helpful staff lovely venue and grounds
Products and services of a high standard as are the staff

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Visited January 2014
Posted 1 month ago
An excellent morning was had by all of us. The staff were friendly and helpful. We all enjoyed our treatments.

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Visited February 2014
Posted 1 month ago
I went for a Sunday Night Rejuvenate Spa Break Getaway and have awarded it 5 stars.

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Visited February 2014
Posted 1 month ago
I had a Decléor Vital Eyes within Facial and have awarded it 5 stars.

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Visited January 2014
Posted 2 months ago
I went for a Mums Spa Day Getaway and have awarded it 5 stars.

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Visited January 2014
Posted 2 months ago
Overall a great experience and good value for money. The treatments were lovely and the staff friendly. Dinner and breakfast very good quality. Just a couple of niggles. The room was very large and comfortable but the net curtains were filthy and had cigarette burns in them and the steam room in the spa was out of order. Also the bar area is a bit bleak and lacks atmosphere.

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Visited December 2013
Posted 2 months ago
A nice Sunday night stay - dinner and breakfast were of a very good standard and had a fantastic massage. Overall good value for a spa treatment and stay in a lovely location. The staff were friendly and helpful. I wouldn't hesitate to go again.

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Visited December 2013
Posted 4 months ago
I went for a Sunday Night Rejuvenate Spa Break Getaway and have awarded it 5 stars.

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Visited November 2013
Posted 4 months ago
A wonderful Sunday night stay - dinner and breakfast were of a very good standard, fantastic 60 minute massage and chance to use the pool and spa facilities on both Sun and Mon. Overall excellent value for a spa treatment and stay in a lovely location. The only slight minus was that the hotel room was a little tired - just needed a little tlc. I wouldn't hesitate to go again.

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Posted 4 months ago
The experience on the whole was wonderful. The hotel is located in a beautiful location. The food was good and plentiful however, I would recommend trying to reserve a table prior to arrival.
The only negative comment I would make is that the treatments were quite poorly. It is of not fault of the staff as they seem to be allocated one exact hour per person. Manicures and pedicures included a quick application of cream and then applying nail polish. I had requested a back massage (supposed to be 30 minutes) and a pedicure. I was picked up from the lounge at 11:05 (5 minutes late), was ready and on the massage table at 11:10 and the massage stopped at 11:30, so it was more like a 20 minute massage. The pedicure was very disappointing, in the 30 minutes allocated, a base coat, colour and top layer coat were applied and obviously everything was smudged because there was so little time between applying the different coats of nail polish. Overall the treatments were very disappointing and not worth it.
One of the employees (spa manager I believe) was also rather rude and had terrible customer service skills.
Despite the disappointing spa treatments, the stay was wonderful and we did have a wonderful time.

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Visited November 2013
Posted 4 months ago
Overall the experience was good. The place is very nice, set in a beautiful place. The food was really good and plentiful.
The only negative would be the treatments.
They are too short and rushed by the therapists, due to no fault of theirs, as they are fully booked and have back to back slots.
In addition, one of the employees at the spa (seemed to be the manager) was quite rude on a couple of occasions.
Overall it is a very nice place to relax, but more for couples.

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Visited November 2013
Posted 4 months ago
I had a Hot Stones Massage and have awarded it 5 stars.

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Posted 6 months ago
We arrived at Redworth Hall on a Sunday morning as we were booked in for 10am for a back massage and another treatment each. On arrival we were not expecting the kind of greeting that we got. considering that this was a treat for my partners birthday the lady that we spoke to said the we were not booked in BUT LUCKY FOR US THERE HAD BEEN A CANCELATION !!!.I explained that I had called Redworth Hall earlier on in the week and we were definitely booked in and we had arranged for the kids to be looked after but we were patronised and made to feel that it was our fault. please see a list of what we booked and next to the list in capitals I have made notes as to what we actually got.

Full description
You will enjoy:

Choice of two 30 min treatments, from the selection: ONLY LASTED 40 MINS FOR BOTH TREATMENTS !!
Mini Facial OR
Mini Manicure OR
Mini Pedicure OR
Back, Neck & Shoulder Massage
Lunch THIS WAS A SANDWICH AND A DRINK !!!!!!!!!
Full use of the spa facilities SOME SPA FACILITIES WERE OUT OF ORDER !!!!!!!!!
Bathrobe and slippers provided
Facilities include:

Indoor Heated Swimming Pool HAD CHILDREN DOING BOMBS IN THE POOL WHILST TRYING TO SWIM
Sauna- OUT OF ORDER !!!!!
Solarium- NOT ADVISED ABOUT AVAILABILITY ON ARRIVAL !!!!
Steam Room
Extensive Fitness Suite
Dance Studio for Classes- NOT GIVEN ANY INFORMATION ABOUT THIS !!!!!!!!

Very disappointed. can I also add the staff were not helpful at all there was rave music blasting at reception on arrival (which for a spa is the not on).

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Visited September 2013
Posted 6 months ago
A wonderful venue! Good facilities and the staff are friendly and helpful. I went with a friend and we both thought the treatments we chose were excellent. The light lunch was enjoyable. We both enjoyed ourselves immensely and we will definately go back.

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Posted 6 months ago
A fantastic venue! We all enjoyed ourselves. Great facilities and the staff are friendly and helpful. We all thought the treatments we chose were excellent. The light lunch was very enjoyable.

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Visited September 2013
Posted 6 months ago
Three female adults got a voucher for Redworth Hall which included full day use of the facilities and a 30 minute treatment (we all chose back and neck massage) and we then paid extra for a mini-facial each (£32 extra each). Treatments were fantastic, the standard and quality of the beauty therapists' work was excellent and we were all very impressed. All staff we encountered were very courteous and polite throughout the day. Pool was clean, could maybe do with a few extra loungers around the pool as seating is quite limited. The steam room was great, very relaxing and a good temperature. Changing facilities were great, plenty of spacious lockers and everything was clean & tidy. Lunch was included with the voucher which was great and there were a number of things to choose from. The only downside was that the sauna was out of commission on the day we visited and some members mentioned that this had been the case for a couple of weeks, I would expect that this should have been rectified sooner than 2 weeks. Overall fab day, would definitely recommend.

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Visited February 2013
Posted 1 year ago
This was our first visit to Redworth Hall, and the first time we were away without the kids in 3 years. This was the most welcome relaxing break ever! We arrived at the hotel mid morning and although we couldn't check in to our room, the hotel welcomed us and allowed us full use of the facilities. The rooms were very cosy and the champagne was well chilled! A fantastic weekend and I would certainly recommend the hotel to anyone. Thank you.

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Posted 1 year ago
Me and my mam throughly enjoyed our first spa experience at Redworth Hall Hotel. We both had the priviledge of a full body massage and a mini facial, all I can say is I give the beauticians a 10 out of 10 very professional and through in what they do. I can't wait to go again.

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