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Venue rating

3.3

12 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Beauty Rooms at Buxton Palace Hotel, Puma Hotels' Collection
Beauty Rooms at Buxton Palace Hotel, Puma Hotels' Collection
Buxton Palace Hotel,
Palace Road, Buxton, Derbyshire, SK17 6AG,
United Kingdom

Hotel Spa

Beauty Rooms at Buxton Palace Hotel, Puma Hotels' Collection
Buxton Palace Hotel,
Palace Road, Buxton, Derbyshire, SK17 6AG,
United Kingdom

Opening hours

Mon - Wed 9:00am - 6:00pm
Thur - Fri 10:00am - 8:00pm
Sat 9:00am - 5:00pm
Sun 10:00am - 2:00pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Wahanda gift vouchers are redeemable at over 2100 locations. You must use it to pay as you would with cash.

Beauty Rooms at Buxton Palace Hotel, Puma Hotels' Collection part of Puma Hotels' Collection

A Buxton landmark, the unique The Palace Hotel Buxton is perfectly located for holidays and short breaks in Buxton, Derbyshire and the Peak District. The Victorian The Palace Hotel Buxton is situated within 5 acres of grounds in the beautiful spa town of Buxton. The hotel is ideally located for exploring Derbyshire and the Peak District National Park.

Relax, Pamper & Rejuvenate

Relax, unwind and let us pamper you in the tranquil surroundings of the Beauty Rooms at The Palace Hotel Buxton where Decléor therapeutic skincare is our speciality and our passion. We also offer tanning treatments and Jessica Nails manicures and pedicures.

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Services

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Comments

Reviews are written by our customers after their visit.

3.3

Chain rating

Based on 12 reviews

5 stars 3
4 stars 5
3 stars 1
2 stars 2
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Steam and Sauna Therapy (2)
  • Face
  • Facials (6)
  • Fitness
  • Swimming (3)
  • Massage
  • Aromatherapy Massage (5)
  • Deep Tissue Massage (1)
  • Therapeutic Massage (1)
  • Nails
  • Manicure (1)
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Have you been here? Write a review
Visited April 2014
Posted 2 days ago
A wonderful stay at the Buxton palace for my stepmums birthday and a late Mother's Day present. All the staff were so friendly and were happy to do anything for you. The gym could do with a little tlc but other than that the decor was lovely. We really enjoyed the three course meal and the buffet breakfast had lots of choice

Many thanks for everyone who made our stay wonderful

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Visited February 2014
Posted 1 month ago
I went for a Two Night Revitalise Spa Break and have awarded it 4 stars.

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Visited January 2014
Posted 2 months ago
Swimming pool was filthy, gym tiny and smelly, one bloke was skipping in the corridor. Beautiful faded splendour of hotel that needs some TLC. Staff were excellent though as was the food

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Visited January 2014
Posted 2 months ago
Really enjoyed our selves at the palace hotel, Buxton. What an amazing old hotel, food was great, rooms and staff also.

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Visited December 2013
Posted 3 months ago
The hotel was really nice and the room was lovely and big, spacious and clean. The staff were all pleasant and helpful. And I don't think I could have asked for better food. The only thing that I thought could have been better was the massage, which felt a bit amateurish (not firm enough!). But the facial and head massage was good.

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Visited December 2013
Posted 4 months ago
I went for a Two Night Revitalise Spa Break and have awarded it 4 stars.

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Visited October 2013
Posted 5 months ago
Having just returned from the Palace Hotel, Buxton, I can only say I was very disappointed with our stay, I will not be recommending this hotel and will make sure friends stay away. The whole experience has been poor from start to finish. Having booked the break as a birthday treat from my boyfriend, it's a good job he realises that I love him, because judging by our stay he may think I can't stand him!
It started with my first call to confirm booking (booked through last minute. com). I had booked 2 day spa break, you only had us booked in for one night, I got the impression the lady I spoke to really didn't care. I was told to contact last minute.com, I did and well they could not be more helpful, they had confirmation from yourselves for two nights. They spoke to Laura who confirmed 2 nights and then passed over the call over to me.
While speaking to Laura I told her I was Vegan, and as the meals where included could they make sure the chef knew, I was informed this would be done.
I know being vegan can be an issue for set menu restaurants, that’s why I called to give notice. ( I rang again a week later)
During our stay, the first day, I book a table for dinner, telling the staff again I am a vegan. That night the options for food are clearly not vegan, asked if the chef could offer me something. I was told I could have melon for starters; the risotto on the menu could be made vegan, desert, fruit and sorbet. Now as much as I love fruit, it is a bit of a cheats option. There are many people now a days who have lactose and other intolerances so surely there should be more options than this.
Then came lunch the next day, not one member of staff (restaurant or reception staff) seemed to know what food we could choose from. In the end we were told to choose from the normal lunch menu. Then came the question which food is vegan, should I just say I gave up waiting. Choosing something that I believed should normally be vegan.
The worst experience was the final dinner meal. Having looked at the menu there was clearly nothing that was vegan. I asked waiting staff to check what could be done. After a very long wait, I was told the soup was vegan, great I though, I was then given main options of FISH. I eat no animal product and no flesh; I had stated this on every occasion. Fish is not vegan, had the food that I had already eaten during my stay been vegan. I am vegan for animal welfare beliefs, thank god it's not a health issue, I really could have been ill. Instead it's just my character and morals that could have been destroyed. In the end I got a veg curry, oh and yes fruit for desert (Boring). Both of our meals at dinner this night where Luke warm!
There are many people who are often unable to eat certain thing, for health or moral beliefs. We are not unusual, so why was I made to feel so bad. I had given your hotel lots of notice and you still got it wrong. I hope for my sake I didn't eat anything I shouldn’t have:-(

The hotel is shabby. The Pool was freezing. The fact I am vegan was used to make me feel horrid and awkward. Not worth the amount I paid and a really let down for a Birthday treat.

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Posted 1 year ago
Relaxing from as soon as I arrived, professional and lovely treatments. Would recommend going and giving it ago

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Posted 1 year ago
Very relaxing experience. First class staff and products. Would recommend the palace to friends and family. Will be returning again.

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Posted 1 year ago
A great escape for pure pampering at a very reasonable price. Me and my sister enjoyed every minute of it, the staff were helpful and friendly and nothing was too much trouble for them. We had access to all the facilities pool, sauna and steam room, evening meal was delightful and the breakfast offered several choices including self serve full english. Our beauty treatments were professionally carried out and the therapist was really lovely and made it a relaxing experience. Really enjoyed our weekend and will certainly be looking to return.

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Visited August 2011
Posted 2 years ago
All staff were welcoming and friendly - facial good - however pool, sauna, steam room facilities were dated and in need of a refurb, beware there are swimming lessons taking place at certain times of the day. Sauna and steam room small so can easily get crowded if more than three of you are in there!

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Posted 2 years ago
I went here with my friend for my special holiday. Maybe I expected too much..
We had to wait for our massage for 10 mins but this was absolutely alright as the staff was very nice.
However, the massage wasn't so great...We were taken to the spa place but we should've given robe and slipper..As this was our first time for using spa, we didn't know that these were given so we had to dry ourselved with tissue in the toilet and the towel that was left by someoneelse..!! There wasn't Jacuzi either..The steaming room and sauna was very small..The hotel room was so so and the dinner was so so as well..For a change, the breakfast was great..Overall, it was so so experience but I wouldn't got there again.

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