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Venue rating

4.0

43 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Beauty Rooms at Basingstoke Country Hotel, The Hotel Collection
Beauty Rooms at Basingstoke Country Hotel, The Hotel Collection
Scures Hill,
Nateley Scures, Hook, Hampshire, RG27 9JS
United Kingdom

Hotel Spa

Beauty Rooms at Basingstoke Country Hotel, The Hotel Collection
Scures Hill,
Nateley Scures, Hook, Hampshire, RG27 9JS
United Kingdom

Opening hours

Mon 9:00 am - 5:30 pm
Tue - Fri 9:00 am - 8:00 pm
Sat - Sun 9:00 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Beauty Rooms at Basingstoke Country Hotel, The Hotel Collection part of The Hotel Collection

A charming woodland hotel, the unique Basingstoke Country Hotel is perfectly located for holidays and short breaks in Hampshire and southern England. Ideally located just 5 minutes from the M3 and only an hour by train from central London, the hotel is a peaceful haven surrounded by pretty villages. The hotel is ideal venue for holding meetings, conferences and events in Hampshire away from the hustle and bustle of London.

Relax, Pamper & Rejuvenate

Relax, unwind and let us pamper you in the tranquil surroundings of the Beauty Rooms at Basingstoke Country Hotel where Decléor therapeutic skincare is our speciality and our passion. We also offer tanning treatments and Jessica Nails manicures & pedicures.

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Comments

Reviews (written by customers after their visit)

4.0

Chain rating

Based on 43 reviews

5 stars 17
4 stars 10
3 stars 8
2 stars 4
1 star 4
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Counselling & Holistic
  • Aromatherapy (1)
  • Face
  • Facials (20)
  • Men's Facial (8)
  • Massage
  • Aromatherapy Massage (13)
  • Deep Tissue Massage (1)
  • Sports Massage (1)
  • Therapeutic Massage (9)
  • Nails
  • Manicure (2)
  • Pedicure (5)
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Have you been here? Write a review
Verified review Visited February 2015
Posted 4 days ago
The spa was lovely especially the outdoor jacuzzi which was really warm. The staff were brilliant, they were attentive and made sure there were no problems. They organised the lunch and it was delicious. At one point the coffee machine ran out of water for tea and they came straightaway to fixit and gave us fresh water. All in all a great spa day.

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Verified review Visited February 2015
Posted 5 days ago
I had a Signature Spa Day at Beauty Rooms at the Basingstoke Country Hotel, The Hotel Collection. Great day out with a group of 5. The hot tub outside is a very nice treat, and the staff are lovely.

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Verified review Visited January 2015
Posted 3 weeks ago
I went for a Treat Me Spa Day and have awarded it 4 stars.

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Verified review Visited January 2015
Posted 1 month ago
I went for a One Night Relax Spa Break and have awarded it 4 stars.

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Verified review Visited January 2015
Posted 1 month ago
I went for a One Night Relax Spa Break and have awarded it 4 stars.

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Verified review Visited December 2014
Posted 2 months ago
A friend and I visited the spa for a morning booster session. On arrival we were given our robes and a brief explanation of where everything was. We had to go back to ask for some slippers as these were not initially given to us. The coffee machine was not working but a member of staff very quickly sorted this out for us. We loved the outdoor jacuzzi and spent quite a lot of time in there. When we came to order our lunch we were a bit disappointed at the limited choice, however this is obviously reflected in the low price of the session. When the food arrived it was hot and tasty. We both had our back, neck and shoulder massages towards the end of our session. My massage was average and fairly relaxing, however my friend was extremely disappointed hers. Overall we enjoyed our time at the spa and would return.

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Verified review Visited November 2014
Posted 3 months ago
I went for a One Night Relax Spa Break and have awarded it 5 stars.

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Verified review Visited November 2014
Posted 3 months ago
Spa facilities lovely and massage with facial was amazing.
Hotel was disappointing- robes and slippers were not provided and the night manager was not particularly helpful or assertive in fixing the problem- he interrupted and spoke over me when I complained which was irritating. OVerall the hotel is understaffed- we had to wait to check in, wait to complain and waited 50 minutes for our starter at dinner time (not sure what the point of reserving a time for dinner if you have to wait 50 minutes). Some staff were amazing and helpful, others miserable and rude- real mix which is a shame as people could make this a really good experience. Our waitress didn't bother to let us know how delayed food was until i asked and there was just a general lack of nonchalant.
Overall spa facilities are nice, some work on the hotel ambiance is required to make this a good weekend away though. generally came away feeling disappoint.

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Verified review Visited November 2014
Posted 3 months ago
From start to finish we could not fault the value for money. The hotel staff were superb. So friendly and helpful. My massage was bliss and the staff were extremely helpful in assisting one of my friends, who had a health problem, with an alternative treatment. The food choice and quality was very good. The only thing missing was a bit of music to create more ambience in the restaurant. Otherwise, I would not hesitate in recommending.

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Verified review Visited October 2014
Posted 3 months ago
Really nice staff, good quality treatment, and afternoon tea hit the spot, though overall the facilities are not super special. An enjoyable afternoon with a friend nonetheless!

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Verified review Visited October 2014
Posted 3 months ago
The cleanliness of the changing rooms wasn't great, the manicure was the best part of the experience, around the pool wasn't very relaxing as it was used by all the hotel guests which included children and although we booked our lunch for one o'clock we waited nearly half an hour for soup and a sandwhich.

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Verified review Visited October 2014
Posted 3 months ago
The spa treatments were superb but sadly, the rest of the experience was terrible. Rude, abrasive staff and a restaurant experience that I NEVER want to repeat (4 hours for a 3 course meal). I think the hotel had a record breaking number of complaints that weekend as the restaurant manager was so awful.
The hotel is large and the spa is nice, but the staff and facilities aren't adapted to cope with the number of guests the hotel receives when it's full.

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Verified review Visited October 2014
Posted 4 months ago
good for a short break - although a little lacking in atmosphere. Could do with a nice lounge to relax in - lobby bar very soul less

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Verified review Visited September 2014
Posted 4 months ago
Fantastic weekend with a group of friends to celebrate a birthday. The massages and facials were so relaxing and the team were extremely professional and friendly. We made full use of all the facilities; gym, swimming pool and the outside hot tub - a glass of wine in the hot tub would have made it perfect! The evening meal was simply delicious and we were truly impressed by the quality of food and service. The evening waiter even saved our table for us for breakfast - would highly recommend this weekend for quality of food, value for money, friendly service and fantastic beauty treatments.

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Verified review Visited September 2014
Posted 5 months ago
Amazing venue! A little old fashioned decor but great staff, facilities, etc. The food was the outstanding and the swimming pool and spa facilities were also unbeatable!i will definitely come back! :)

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Verified review Visited September 2014
Posted 5 months ago
My wife and I spent a night spa break there last Friday.
1. Check in to our room 259, I notice a spider web corner of the ceiling.
2. No bathrobes nor slippers in the room, I had to let reception know.
3. Went to Beauty and Spa section, as I Pre book 1 hour facial and body massage for my wife, after filling form she only had 45 minutes instead of 1 hour.
4. I check with the Spa Manager(looked to be a manager) about Saturday morning massage booking, she informed me it was not book, argued with her a bit, not pleasant as we went to have a relaxing spa break.
5. I went to use sauna and steam room, sauna room was very small just about fit 4 adult. One of the chap in the sauna said he was member there and informed me that the steam room was out of service since January this year and yet not done anything about it.
6. Member there also told me that 2 side of the jacuzzi doesn't work, it's not been working for a while he told me.
7. Wife and I had lovely evening meal, but then I realised prior to paying the bill, they did not offer complimentary bottle of wine, I asked the waiter why was that? He said you never asked..... he has offered to give discount from drinks we had.
8. Couldn't go to sleep due to unusually loud noise the toilet fan was making through out the night.

Overall I would give 2.5 stars as some member of the staff were kind and friendly (receptionist, guy who brought a bathrobe). However for £89 a head, this place is not good value for the service nor facilities offered.

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Verified review Visited September 2014
Posted 5 months ago
I went for a One Night Relax Spa Break and have awarded it 4 stars.

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Verified review Visited September 2014
Posted 5 months ago
I went for a Morning Booster Spa Day and have awarded it 5 stars.

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Verified review Visited September 2014
Posted 5 months ago
Really clean and relaxing atmosphere. Great rooms. Friendly and polite staff. Treatments were excellent and spa facilities good! The food was amazing, great quality food!!! Only thing was that is was disappointing that the steam room was broken.

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Verified review Visited September 2014
Posted 5 months ago
My daughter and I had a great time, celebrating her 16th birthday! We felt pampered and really enjoyed the leisure facilities and spa treatment. Staff were great - thank you for a memorable weekend!

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