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Venue rating

4.4

295 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Beauty & Melody Hair and Spa
Beauty & Melody Hair and Spa
19-21 Great Cumberland Place,
London, W1H 7AS
United Kingdom

Salon

Beauty & Melody Hair and Spa
19-21 Great Cumberland Place,
London, W1H 7AS
United Kingdom

Opening hours

Mon - Fri 9:00 am - 8:00 pm
Sat 10:00 am - 7:00 pm
Sun 10:30 am - 5:30 pm
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Beauty & Melody Hair and Spa

Beauty & Melody is a spacious, chic and beautifully decorated salon located in Marble Arch.

Offering a complete range of luxury hair, beauty and spa services - including CACI facials, OPI manicures and Aveda hair treatments - the venue has a number of celebrity regulars and is unique in the fact it also has its own pianist.

Twice a week, Italian pianist and composer Fabio Tedde plays for clients on the salon's very own piano, providing a soothing backdrop to the indulgent treatments taking place.

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Services

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Comments

Reviews (written by customers after their visit)

4.4

Chain rating

Based on 295 reviews

5 stars 178
4 stars 71
3 stars 31
2 stars 8
1 star 7
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Treatments (3)
  • Body Treatments - CACI (2)
  • Body Wraps (2)
  • Endermologie Lipo-Massage® (2)
  • Spray Tanning and Sunless Tanning (6)
  • Universal Contour Wrap (2)
  • Face
  • Acne Treatments (1)
  • Eye Treatments (1)
  • Eyebrow and Eyelash Treatments (17)
  • Eyelash Extensions (7)
  • Facials (28)
  • Facials - CACI (8)
  • LED Light Therapy (3)
  • LPG Facelift (1)
  • LVL Lashes (6)
  • Microdermabrasion (6)
  • Oxygen Facial (4)
  • Hair
  • Blow Dry (50)
  • Hair Colouring and Highlights Treatments (91)
  • Haircuts and Hairdressing (69)
  • Hair removal
  • Brazilian Waxing (14)
  • Hollywood Waxing (15)
  • Soprano Laser Hair Removal (3)
  • Threading (7)
  • Waxing (34)
  • Massage
  • Stone Massage Therapy (1)
  • Therapeutic Massage (1)
  • Nails
  • Gel Nails (55)
  • Manicure (52)
  • Pedicure (25)
  • Two Week Manicure (25)
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Have you been here? Write a review
Verified review Visited December 2014
Posted 3 weeks ago
Had a perfectly good brazilian wax. The therapist was nice and chatted to me during the treatment, which helps take your mind off it!

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Verified review Visited May 2015
Posted 1 month ago
It really was a fantastic cut and colour. The hairdresser was friendly and attentive - alongside all the staff really. She was very consultative with regards to what I should do with my hair. The colour was a perfect match and the cut was great too. I will definitely be going back.

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Comments

4 weeks ago
Hi Sadie
Thank you for your lovely feedback, glad you like your hair, see you soon!

Matthew Rundle
Manager
Beauty and Melody

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Verified review Visited March 2015
Posted 1 month ago
I had a Cut & Style + Half Head Highlights or Full head Tint + Deep Conditioning Treatment and have awarded it 4 stars.

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Verified review Visited May 2015
Posted 1 month ago
Good value of money. The location is great and service is fantastic. Hair cut was ok. Hair colouring was good quality. Will return. Thanks

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Verified review Visited May 2015
Posted 1 month ago
This the second time I have come to Roxanne to have HD brows done and she really is amazing! I like mine to look a little more natural and she does them perfectly - I always go in thinking my eyebrows weren't that bad but as soon as she is done and I look in the mirror it's a massive difference! Will definitely continue using Roxanne, and using the Wahanda vouchers as it makes it such good value for money.

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Verified review Visited May 2015
Posted 1 month ago
Great haircut and very natural looking highlights. They took their time to cut how I wanted and offered great advice on how to maintain and grow into the style I was aiming for. I will definitely be back!

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Verified review Visited May 2015
Posted 1 month ago
The treatment was great! The salon is very clean and my hairdresser was very talented. She gave me good advice on colouring too. I highly recommend this salon.

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Comments

1 month ago
Thank you for your lovely comments Jaya, hope to see you again soon. xxx

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Verified review Visited May 2015
Posted 1 month ago
I was a bit anxious about buying a Wahanda voucher for Beauty & Melody because several people who have left reviews have said they treat you differently if you have a voucher, that they make it hard for you to make an appointment, that you don't get everything listed on the voucher and that the standard of care is lowered.
However, my experience was nothing like this. I bought two vouchers, one for a Hollywood Wax and one for a full head tint, wash, deep conditioning treatment, cut and blow-dry. I will put it out there now - I received absolutely everything that was listed on the voucher, without having to prompt them.
Secondly, when I phoned up to book my appointment, stating that I had these two vouchers, I spoke to a lovely man who asked me what day and what time would I prefer - and I got exactly what I wanted. I also got given Sylvia for my wax who I know many people actually ask for as she is a senior therapist (I think) so I certainly don't think I was treated any differently.
On arrival the staff were charming, the place is beautiful, and the man who did my hair was just fantastic. He helped me choose a colour rather than telling me, cut my hair so it was unlike anything it had ever been, and I just really enjoyed the experience!
As for Sylvia doing my hot-wax hollywood - it was quick, professional, virtually painless and she was just hysterical. So lovely to chat to.
Anyone who's wondering whether to buy a Wahanda voucher for them - please do. I have since bought more vouchers and have again had no troubles dealing with them. Hope to become a regular here for sure!

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Comments

1 month ago
Hi Ellie
Thank you for your lovely comments, it was a pleasure meeting meeting you, see you soon. xxx
Matthew - Manager

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Verified review Visited May 2015
Posted 1 month ago
Colours look really good. The cut took a bit more off round the front than I would have liked but stylist advised it needed it. Salon is lovely and very spacious. Would go back.

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Verified review Visited April 2015
Posted 1 month ago
I had a Soprano Laser Hair Removal and have awarded it 3 stars.

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Comments

1 month ago
Hi Olga

Thank you for your feedback. I wonder if you could please give me a call on 02077235028 I would like to get some detailed feedback if possible and see what we can do to ensure our service is 5 stars rather than 3 stars.

Many thanks

Matthew Rundle
Manager
Beauty and Melody

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Posted 1 month ago
I loved Maria's welcome smile and Kalin gave me good advice for my hair and I left the place that I was very satisfied.

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Verified review Visited April 2015
Posted 2 months ago
Great OPI gel manicure with the lovely Sylvia! Salon always friendly and with a complementary nespresso coffee which is very welcome

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Verified review Visited December 2014
Posted 2 months ago
I had a Lycon Wax: Hot Wax and have awarded it 5 stars.

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Verified review Visited March 2015
Posted 2 months ago
The treatment room is very nice for the price and the person who did the treatment - Rox-anne was lovely, super professional and friendly. I will definitely return.

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Verified review Visited March 2015
Posted 2 months ago
I am pleased to say that the quality is consistently good, the colour is wonderful and the cut is refreshing, just as I wanted. Thanks again.

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Comments

2 months ago
Thank you Olga for your feedback, much appreciated!! xx

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Verified review Visited March 2015
Posted 3 months ago
As always a really good experience. I hate getting waxing done but the therapist is great, no fuss, plenty of tips and nice and chatty to keep my mind off the pain.

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2 months ago
Hi Michelle
Thank you for your lovely comments. We use Chocolate & Hazelnut Lycon Wax, this makes the whole process that much more bearable. Have you tried our painless Soprano Ice laser hair removal?
Regards
Matthew
Manager
Beauty & Melody

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Verified review Visited March 2015
Posted 3 months ago
Worst hair cut done by Collin. I have been to this salon previously and was very happy, but my last visit was awful. My hair was cut by Collin and he had cut off my fringe too short that it was sticking out in the air for 2 weeks. I still have to wear the hat to cover the awful looking. He knew that what he've done wrong but no attempt to make it look better. I have long hair and i asked for striaght line cut. He just cut it off as he wished, not even bother to check it was all balanced. Basically he has no interest in you or what you want. Very disappointed. Hesitate to go back again now, in case if i have to end up in his hand again. This is my only experince with him but other staffs seem so friendly and doing a great job. Salon is lovely.

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3 months ago
Hi
Thank you for your feedback. I'm sorry you were not happy with your hair cut and visit recently. We do our best to ensure everyone is delighted with their hair and would love the opportunity to regain your good will. We guarantee all our work so would like to offer for you to come and have your hair assessed and re-done by one of our other Artisitic Directors. Kalin has over 15 years experience as a stylist and the majority of his clients are re-booking their next appointment as they leave so I apologise that things did not go will in your case. If you would like to give me a call on 0207 723 5028 I will be happy to arrange a complimentary follow up visit.
Regards
Matthew
Manager
Beauty & Melody

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Verified review Visited March 2015
Posted 3 months ago
I have gone there a number of times for half head of highlights - they listen to what you want and try to achieve it – which is great. Not sure on the cut there but highly recommend the colour. Also its hit and miss depending on who your hairdresser is which is a shame as it would be nice to have someone consistent that I can build trust with. P.s you have to pay extra for toner!

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3 months ago
Hi Sharan
Thank you for your feed back. Would love to be able to get a 5* review from your, if you would like to discuss your visit with me, please give me a call on 0207 7235028 and I will see what we can do to make you 100% happy!

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Verified review Visited March 2015
Posted 3 months ago
My therapist was very good and a great manicure, however I had to pay an extra £10 afterwards as a fee for having old gel removed this is not payable if you don't use a Voucher so making a nonsense of buying the wahanda voucher in advance

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3 months ago
Hello
I'm sorry you were not happy with the charges. It does say in the terms and conditions on both the gel manicure and pedicure on our Wahanda menu:
'Please note removal of previous gel colour (if necessary) must be booked and is charged at £10, payable in salon.'
You can still take advantage of the £10 discount offered when purchasing via Wahanda by removing old gel at home.
Apologies again
Matthew Rundle

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Verified review Visited March 2015
Posted 3 months ago
Nicely and professionally done microdermabrasion, would recommend this treatment, had my first one done and already seen little improvements on skin. Staff are very nice and helpful too.

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