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Venue rating

4.4

282 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Beauty & Melody Hair and Spa
Beauty & Melody Hair and Spa
19-21 Great Cumberland Place,
London, W1H 7AS
United Kingdom

Salon

Beauty & Melody Hair and Spa
19-21 Great Cumberland Place,
London, W1H 7AS
United Kingdom

Opening hours

Mon - Fri 9:00 am - 8:00 pm
Sat 10:00 am - 7:00 pm
Sun 10:30 am - 5:30 pm
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Beauty & Melody Hair and Spa

Beauty & Melody is a spacious, chic and beautifully decorated salon located in Marble Arch.

Offering a complete range of luxury hair, beauty and spa services - including CACI facials, OPI manicures and Aveda hair treatments - the venue has a number of celebrity regulars and is unique in the fact it also has its own pianist.

Twice a week, Italian pianist and composer Fabio Tedde plays for clients on the salon's very own piano, providing a soothing backdrop to the indulgent treatments taking place.

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Services

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Comments

Reviews (written by customers after their visit)

4.4

Chain rating

Based on 282 reviews

5 stars 172
4 stars 65
3 stars 30
2 stars 8
1 star 7
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Treatments (3)
  • Body Treatments - CACI (2)
  • Body Wraps (2)
  • Endermologie Lipo-Massage® (2)
  • Spray Tanning and Sunless Tanning (6)
  • Universal Contour Wrap (2)
  • Face
  • Acne Treatments (1)
  • Eye Treatments (1)
  • Eyebrow and Eyelash Treatments (16)
  • Eyelash Extensions (7)
  • Facials (28)
  • Facials - CACI (8)
  • LED Light Therapy (3)
  • LPG Facelift (1)
  • LVL Lashes (6)
  • Microdermabrasion (6)
  • Oxygen Facial (4)
  • Hair
  • Blow Dry (50)
  • Hair Colouring and Highlights Treatments (85)
  • Haircuts and Hairdressing (68)
  • Hair removal
  • Brazilian Waxing (13)
  • Hollywood Waxing (14)
  • Soprano Laser Hair Removal (2)
  • Threading (7)
  • Waxing (33)
  • Massage
  • Stone Massage Therapy (1)
  • Therapeutic Massage (1)
  • Nails
  • Gel Nails (54)
  • Manicure (52)
  • Pedicure (25)
  • Two Week Manicure (25)
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Have you been here? Write a review
Verified review Visited March 2015
Posted 2 weeks ago
The treatment room is very nice for the price and the person who did the treatment - Rox-anne was lovely, super professional and friendly. I will definitely return.

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Verified review Visited March 2015
Posted 2 weeks ago
I am pleased to say that the quality is consistently good, the colour is wonderful and the cut is refreshing, just as I wanted. Thanks again.

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Comments

2 weeks ago
Thank you Olga for your feedback, much appreciated!! xx

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Verified review Visited March 2015
Posted 3 weeks ago
As always a really good experience. I hate getting waxing done but the therapist is great, no fuss, plenty of tips and nice and chatty to keep my mind off the pain.

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Comments

2 weeks ago
Hi Michelle
Thank you for your lovely comments. We use Chocolate & Hazelnut Lycon Wax, this makes the whole process that much more bearable. Have you tried our painless Soprano Ice laser hair removal?
Regards
Matthew
Manager
Beauty & Melody

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Verified review Visited March 2015
Posted 3 weeks ago
Worst hair cut done by Collin. I have been to this salon previously and was very happy, but my last visit was awful. My hair was cut by Collin and he had cut off my fringe too short that it was sticking out in the air for 2 weeks. I still have to wear the hat to cover the awful looking. He knew that what he've done wrong but no attempt to make it look better. I have long hair and i asked for striaght line cut. He just cut it off as he wished, not even bother to check it was all balanced. Basically he has no interest in you or what you want. Very disappointed. Hesitate to go back again now, in case if i have to end up in his hand again. This is my only experince with him but other staffs seem so friendly and doing a great job. Salon is lovely.

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Comments

3 weeks ago
Hi
Thank you for your feedback. I'm sorry you were not happy with your hair cut and visit recently. We do our best to ensure everyone is delighted with their hair and would love the opportunity to regain your good will. We guarantee all our work so would like to offer for you to come and have your hair assessed and re-done by one of our other Artisitic Directors. Kalin has over 15 years experience as a stylist and the majority of his clients are re-booking their next appointment as they leave so I apologise that things did not go will in your case. If you would like to give me a call on 0207 723 5028 I will be happy to arrange a complimentary follow up visit.
Regards
Matthew
Manager
Beauty & Melody

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Verified review Visited March 2015
Posted 4 weeks ago
I have gone there a number of times for half head of highlights - they listen to what you want and try to achieve it – which is great. Not sure on the cut there but highly recommend the colour. Also its hit and miss depending on who your hairdresser is which is a shame as it would be nice to have someone consistent that I can build trust with. P.s you have to pay extra for toner!

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Comments

3 weeks ago
Hi Sharan
Thank you for your feed back. Would love to be able to get a 5* review from your, if you would like to discuss your visit with me, please give me a call on 0207 7235028 and I will see what we can do to make you 100% happy!

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Verified review Visited March 2015
Posted 1 month ago
My therapist was very good and a great manicure, however I had to pay an extra £10 afterwards as a fee for having old gel removed this is not payable if you don't use a Voucher so making a nonsense of buying the wahanda voucher in advance

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1 month ago
Hello
I'm sorry you were not happy with the charges. It does say in the terms and conditions on both the gel manicure and pedicure on our Wahanda menu:
'Please note removal of previous gel colour (if necessary) must be booked and is charged at £10, payable in salon.'
You can still take advantage of the £10 discount offered when purchasing via Wahanda by removing old gel at home.
Apologies again
Matthew Rundle

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Verified review Visited March 2015
Posted 1 month ago
Nicely and professionally done microdermabrasion, would recommend this treatment, had my first one done and already seen little improvements on skin. Staff are very nice and helpful too.

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Verified review Visited March 2015
Posted 1 month ago
I had a Ladies Wash, Cut & Blow Dry and have awarded it 4 stars.

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Verified review Visited March 2015
Posted 1 month ago
we had a lovely time and the staff even fitted me in for a colour too. they were very courteous and talented

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Verified review Visited February 2015
Posted 1 month ago
Lovely salon with great prices. The girl who did my hair yesterday was lovely and friendly and did exactly the colours I asked. I have blonde hair so sometimes my hair can end up looking yellowy or brassy but she did a great job, I love the colour. I will definitely return

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Verified review Visited November 2014
Posted 1 month ago
Good value for money, great location. I was pleased with my highlights and would go back. I have recommended the salon to some of my friends.

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Verified review Visited February 2015
Posted 1 month ago
Sandra was clearly experience and was careful not to leave the colour on my hair for too long (she started rinsing it out before the other half of my head was 'done') and has cut it skilfully. My expectations weren't high but I'd be happy to let her do my hair regularly. Thank you!

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Verified review Visited February 2015
Posted 1 month ago
I had a Cut & Style + Half Head Highlights or Full head Tint + Deep Conditioning Treatment and have awarded it 5 stars.

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Verified review Visited November 2014
Posted 1 month ago
Absolute disaster. I've always been a natural dark blonde, so I normally have highlights about twice a year to make it a bit lighter and it's always looked very natural. I booked half head highlights with a senior colorist and, even though I said I wanted very fine, thin highlights, they gave me really thick highlights that made the top of my head look stripey. All I could see was thick lines of blonde on the top of my head. I hated it so much they gave me another appointment the next day to try to fix it, but they made it worse. The bleached the top of my head making it really yellow, and they left the bleach for a long time (even though I had warned them my hair takes color really quickly). The lady who did it disappear for a long time while my hair was bleaching and by the time I could get her and she washed my hair, it was completely yellow/orangey. She disappeared again because she realized her mistake and I did not see her again. I was so sad and upset I was wearing a hat for the rest of the winter. Four months later, my hair still looks awful, and it's very dry and unhealthy because of so much of the bleach. I am now growing it out, but the damage is done. No way to make it look natural anymore, and I'm not sure how to correct it. Please, avoid this place if you don't want to end up like me.

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Comments

1 month ago
Hi Ana
I'm sorry for your poor experience at Beauty & Melody. As a repuatable salon, we care a great deal about getting it right, the vast majority of our clients leave 100% happy with their hair. We guarantee all our work and would love the chance to regain your good will by correcting your hair. If I was made aware that you were still unhappy after your second visit I would have arranged remedial treatments at the time. If you would like to give me a call on 0207 723 5028 I will be happy to arrange a complimentary visit.

Kind regards

Matthew Rundle
Manager
Beauty & Melody

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Verified review Visited February 2015
Posted 1 month ago
Silvia is excellent. Gentle, ruthless & had a one-way conversation with every pore on my face (or so it seemed) - I'll definitely be back!

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Verified review Visited February 2015
Posted 1 month ago
Another perfect OPI gel manicure with the faultless Sylvia! Salon is always bright and cheerful and the staff are very friendly.

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Verified review Visited February 2015
Posted 1 month ago
I had a Ladies Wash & Blow Dry and have awarded it 4 stars.

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Verified review Visited February 2015
Posted 1 month ago
I was doing it for the first time, new experience for me. The treatment has tickling and electric current effect, which I was not prepared for.

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Verified review Visited February 2015
Posted 1 month ago
It was a very enjoyable experience, staff was very attentative and I very much enjoyed the experience. Also I was very pleased with my haircut and highlights which they managed to match perfectly with the rest of my hair, which was admittedly difficult. Thank you very much and I will be returning to your beautiful salon x

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Verified review Visited February 2015
Posted 1 month ago
I've been going to this salon for about 2 years now, the prices have gone up slightly recently, but I am always pleased with the results. Great location too!

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