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Venue rating

4.4

277 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Beauty & Melody Hair and Spa
Beauty & Melody Hair and Spa
19-21 Great Cumberland Place,
London, W1H 7AS
United Kingdom

Salon

Beauty & Melody Hair and Spa
19-21 Great Cumberland Place,
London, W1H 7AS
United Kingdom

Opening hours

Mon - Fri 9:00 am - 8:00 pm
Sat 10:00 am - 7:00 pm
Sun 10:30 am - 5:30 pm
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Beauty & Melody Hair and Spa

Beauty & Melody is a spacious, chic and beautifully decorated salon located in Marble Arch.

Offering a complete range of luxury hair, beauty and spa services - including CACI facials, OPI manicures and Aveda hair treatments - the venue has a number of celebrity regulars and is unique in the fact it also has its own pianist.

Twice a week, Italian pianist and composer Fabio Tedde plays for clients on the salon's very own piano, providing a soothing backdrop to the indulgent treatments taking place.

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Services

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Comments

Reviews (written by customers after their visit)

4.4

Chain rating

Based on 277 reviews

5 stars 170
4 stars 64
3 stars 29
2 stars 8
1 star 6
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Treatments (3)
  • Body Treatments - CACI (2)
  • Body Wraps (2)
  • Endermologie Lipo-Massage® (2)
  • Spray Tanning and Sunless Tanning (6)
  • Universal Contour Wrap (2)
  • Face
  • Acne Treatments (1)
  • Eye Treatments (1)
  • Eyebrow and Eyelash Treatments (16)
  • Eyelash Extensions (7)
  • Facials (28)
  • Facials - CACI (8)
  • LED Light Therapy (3)
  • LPG Facelift (1)
  • LVL Lashes (6)
  • Microdermabrasion (6)
  • Oxygen Facial (4)
  • Hair
  • Blow Dry (50)
  • Hair Colouring and Highlights Treatments (83)
  • Haircuts and Hairdressing (67)
  • Hair removal
  • Brazilian Waxing (13)
  • Hollywood Waxing (13)
  • Soprano Laser Hair Removal (2)
  • Threading (7)
  • Waxing (32)
  • Massage
  • Stone Massage Therapy (1)
  • Therapeutic Massage (1)
  • Nails
  • Gel Nails (54)
  • Manicure (52)
  • Pedicure (25)
  • Two Week Manicure (25)
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Have you been here? Write a review
Verified review Visited March 2015
Posted 1 day ago
My therapist was very good and a great manicure, however I had to pay an extra £10 afterwards as a fee for having old gel removed this is not payable if you don't use a Voucher so making a nonsense of buying the wahanda voucher in advance

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Comments

1 day ago
Hello
I'm sorry you were not happy with the charges. It does say in the terms and conditions on both the gel manicure and pedicure on our Wahanda menu:
'Please note removal of previous gel colour (if necessary) must be booked and is charged at £10, payable in salon.'
You can still take advantage of the £10 discount offered when purchasing via Wahanda by removing old gel at home.
Apologies again
Matthew Rundle

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Verified review Visited March 2015
Posted 4 days ago
Nicely and professionally done microdermabrasion, would recommend this treatment, had my first one done and already seen little improvements on skin. Staff are very nice and helpful too.

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Verified review Visited March 2015
Posted 1 week ago
I had a Ladies Wash, Cut & Blow Dry and have awarded it 4 stars.

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Verified review Visited March 2015
Posted 1 week ago
we had a lovely time and the staff even fitted me in for a colour too. they were very courteous and talented

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Verified review Visited February 2015
Posted 1 week ago
Lovely salon with great prices. The girl who did my hair yesterday was lovely and friendly and did exactly the colours I asked. I have blonde hair so sometimes my hair can end up looking yellowy or brassy but she did a great job, I love the colour. I will definitely return

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Verified review Visited November 2014
Posted 2 weeks ago
Good value for money, great location. I was pleased with my highlights and would go back. I have recommended the salon to some of my friends.

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Verified review Visited February 2015
Posted 2 weeks ago
Sandra was clearly experience and was careful not to leave the colour on my hair for too long (she started rinsing it out before the other half of my head was 'done') and has cut it skilfully. My expectations weren't high but I'd be happy to let her do my hair regularly. Thank you!

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Verified review Visited February 2015
Posted 3 weeks ago
I had a Cut & Style + Half Head Highlights or Full head Tint + Deep Conditioning Treatment and have awarded it 5 stars.

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Verified review Visited November 2014
Posted 3 weeks ago
Absolute disaster. I've always been a natural dark blonde, so I normally have highlights about twice a year to make it a bit lighter and it's always looked very natural. I booked half head highlights with a senior colorist and, even though I said I wanted very fine, thin highlights, they gave me really thick highlights that made the top of my head look stripey. All I could see was thick lines of blonde on the top of my head. I hated it so much they gave me another appointment the next day to try to fix it, but they made it worse. The bleached the top of my head making it really yellow, and they left the bleach for a long time (even though I had warned them my hair takes color really quickly). The lady who did it disappear for a long time while my hair was bleaching and by the time I could get her and she washed my hair, it was completely yellow/orangey. She disappeared again because she realized her mistake and I did not see her again. I was so sad and upset I was wearing a hat for the rest of the winter. Four months later, my hair still looks awful, and it's very dry and unhealthy because of so much of the bleach. I am now growing it out, but the damage is done. No way to make it look natural anymore, and I'm not sure how to correct it. Please, avoid this place if you don't want to end up like me.

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Comments

3 weeks ago
Hi Ana
I'm sorry for your poor experience at Beauty & Melody. As a repuatable salon, we care a great deal about getting it right, the vast majority of our clients leave 100% happy with their hair. We guarantee all our work and would love the chance to regain your good will by correcting your hair. If I was made aware that you were still unhappy after your second visit I would have arranged remedial treatments at the time. If you would like to give me a call on 0207 723 5028 I will be happy to arrange a complimentary visit.

Kind regards

Matthew Rundle
Manager
Beauty & Melody

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Verified review Visited February 2015
Posted 3 weeks ago
Silvia is excellent. Gentle, ruthless & had a one-way conversation with every pore on my face (or so it seemed) - I'll definitely be back!

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Verified review Visited February 2015
Posted 3 weeks ago
Another perfect OPI gel manicure with the faultless Sylvia! Salon is always bright and cheerful and the staff are very friendly.

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Verified review Visited February 2015
Posted 3 weeks ago
I had a Ladies Wash & Blow Dry and have awarded it 4 stars.

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Verified review Visited February 2015
Posted 3 weeks ago
I was doing it for the first time, new experience for me. The treatment has tickling and electric current effect, which I was not prepared for.

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Verified review Visited February 2015
Posted 4 weeks ago
It was a very enjoyable experience, staff was very attentative and I very much enjoyed the experience. Also I was very pleased with my haircut and highlights which they managed to match perfectly with the rest of my hair, which was admittedly difficult. Thank you very much and I will be returning to your beautiful salon x

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Verified review Visited February 2015
Posted 4 weeks ago
I've been going to this salon for about 2 years now, the prices have gone up slightly recently, but I am always pleased with the results. Great location too!

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Verified review Visited January 2015
Posted 1 month ago
Had a caci + LED facial. For some reason I had an outbreak right after the treatment, which is either unusual - either normal as the face cleans itself. Although 2 weeks on it still isn't back to normal. The therapist was lovely, the treatment thoroughly enjoyable, but the atmosphere wasn't great due to delays to 2 customers' appointments and some tension being expressed as a result - guess it's simply expectation mismanagement. Also, it took a few weeks to book an appointment; as they only have a voucher booking system in place, there was no clarity over such limited availability.

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Verified review Visited February 2015
Posted 1 month ago
I had a Cut & Style + Half Head Highlights or Full head Tint + Deep Conditioning Treatment and have awarded it 5 stars.

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Verified review Visited February 2015
Posted 1 month ago
Great job, quick friendly service. I like this salon and will return as they offer good value treatments and good flexibility with appointment times and opening hours.

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Verified review Visited November 2014
Posted 1 month ago
Another great gel manicure from Sylvia! Still shiny after more than 2 weeks & only need re-doing as they have grown so long.

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Verified review Visited January 2015
Posted 1 month ago
Another great gel manicure from Sylvia! Has lasted more than 2 weeks are still shiny and only need re-doing as nails have grown.

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