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Venue rating

3.8

29 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Bannatyne Spa Hotel Hastings
Bannatyne Spa Hotel Hastings
Battle Road,
Hastings, East Sussex, TN38 8EA
United Kingdom

Hotel Spa

Bannatyne Spa Hotel Hastings
Battle Road,
Hastings, East Sussex, TN38 8EA
United Kingdom

Opening hours

Mon - Fri 9:00 am - 9:00 pm
Sat 9:00 am - 7:30 pm
Sun 9:00 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Bannatyne Spa Hotel Hastings

Experience a unique blend of luxury accommodation, great service and fine dining with Bannatyne Spa Hotel Hastings. Perfect for business and leisure. Spend a night in luxurious comfort. Our well appointed rooms are yours to enjoy, relax and unwind at Bannatyne Spa Hotel Hastings. Whether hosting a business meeting or an exhibition, Bannatyne Spa Hotel Hastings is the ideal venue to make your event a success. Unique to Bannatyne Spa Hotel Hastings, our Bannatyne Spa offers a wide range of treatments to residents and visitors.

Every stay at Bannatyne Hotel Hastings entitles you to complimentary access to the Bannatyne Fitness Health Club. Facilities include a Swimming Pool, Spa, Sauna and Steam Rooms as well as comprehensive gym equipment. Everything you need to wind down at the end of the day or wake yourself up in the morning.

The Bannatyne Spa Hastings is located adjacent to the hotel, only a 2 min walk, and offers the very best in Elemis Treatments, Leighton Denny Nails and Wella Hair Salon treatments.

The Bannatyne Spa is ideal for bringing that little extra to your stay or relaxing after a hard day at the office. Our team will help you escape, rejuvenate and harmonise body and soul, to cleanse you of everyday stresses and strains.

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Services

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Comments

Reviews (written by customers after their visit)

3.8

Chain rating

Based on 29 reviews

5 stars 5
4 stars 14
3 stars 8
2 stars 1
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Wraps (1)
  • Spray Tanning and Sunless Tanning (1)
  • Face
  • Facials (12)
  • Men's Facial (1)
  • Massage
  • Lava Shells Massage (1)
  • Swedish Massage (10)
  • Therapeutic Massage (1)
  • Nails
  • Manicure (3)
  • Pedicure (1)
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Verified review Visited February 2015
Posted 1 day ago
I went for a One Night Romantic Retreat - 2014 and have awarded it 4 stars.

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Verified review Visited February 2015
Posted 1 week ago
I went for a One Night Heavenly Bliss Spa Break and have awarded it 5 stars.

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Verified review Visited February 2015
Posted 3 weeks ago
I went for a One Night Romantic Retreat - 2014 and have awarded it 3 stars.

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Verified review Visited December 2014
Posted 1 month ago
Very relaxing break. Lovely hotel and great facilities including state of the art gym and 20m pool. Marred a little by cancelled classes and sauna and hot tub out of order on last day.

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Verified review Visited November 2014
Posted 3 months ago
I went for a One Night Heavenly Bliss Spa Break - 2014 and have awarded it 4 stars.

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Verified review Visited November 2014
Posted 3 months ago
Amazing. Would go again! Hotel room was fabulous and massages were great!! Thy had outdoor hot tubs which was a really nice touch! The dinner was also fantastic.

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Verified review Visited September 2014
Posted 4 months ago
I went for a One Night Girls Getaway Spa Break - 2014 and have awarded it 4 stars.

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Verified review Visited September 2014
Posted 5 months ago
I went for a One Night Heavenly Bliss Spa Break - 2014 and have awarded it 3 stars.

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Verified review Visited September 2014
Posted 5 months ago
Be careful when booking with this spa as they ruined our weekend by booking the treatments in on the wrong day, despite having email confirmation of when they actually are. Cant knock the hotel however this was stunning!

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Verified review Visited August 2014
Posted 5 months ago
Overall the 2 night spa break was relaxing and enjoyable but a review of a view factors would make it excellent. The spa and treatments were fabulous the only thing to make it better would be the initial arrival at the gym/spa as it was basically left to the visitor to find there way around; even after asking you could tell no-one really had the time to explain things in detail. Other than that I really enjoyed the spa and facilities.

The hotel on the other hand needs some work both on cleanliness and customer service. Both Amber, the receptionist and the manager, were extremely helpful and attentive but the rest of the staff were all very young and I feel needed a bit more guidance. The food in the restaurant was delicious but the slow service let it down - an hour between courses! I heard other people complain about the service but the response was that the restaurant was extremely busy even though it was no more than a quarter full!!

The bar area in particular needs a good clean - the lamps over the bar are filthy; I was tempted to get a cloth and clean them myself. The garden has the potential to be beautiful but the flowers are scarce and need some t.l.c.

Even after the above I would still visit again but feel the venue has the potential to be amazing with a bit of work.

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Verified review Visited August 2014
Posted 6 months ago
Staff at the Hotel were good. Staff at the spa didn't really give good customer service (the exception being the Maintenance Staff who seemed very friendly!).

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Verified review Visited August 2014
Posted 6 months ago
I always seem to have issues with wahanda vouchers at bannatynes hastings which
It's me on the defensive before my treatment begins. Nevertheless, once payment was resolved the service provided by Heather was lovely. Nice and relaxing

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Verified review Visited July 2014
Posted 6 months ago
We had a fab 2 night break which was really good value and included 55 min facial, afternoon tea one day and evening meal on the other. All the staff were friendly and helpful. Would definetly recommend a stay.

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Verified review Visited June 2014
Posted 8 months ago
It's a beautiful hotel in a lovely setting. The grounds were very relaxing and interesting. The staff were superb, always helpful and friendly. We stayed for a spa break with meals included. Breakfast was very good but dinner was a little disappointing. Afternoon tea was pleasant and very generous!
One or two niggles - the hotel interior and fittings were beautiful, modern and chic but let down a little by tired looking carpets. Also, we didn't mind the short walk to the spa in the grounds but not wanting to walk in our dressing gowns a bag supplied by the hotel would have been helpful.

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Verified review Visited May 2014
Posted 8 months ago
Nice friendly staff and a lovely calm environment. Lovely heated beds to relax after the massage
Massage was nice and firm

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Verified review Visited May 2014
Posted 9 months ago
The girl that done the tan was very nice, I was pleased with it until I got home orange hands,and very stripe legs ,have done much better myself very poor . (Sorry) won't be going back .

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Verified review Visited May 2014
Posted 9 months ago
We purchased a spa and hotel deal through lastminute.com - was an excellent deal. Pleasant experience. Great food and service. Two thumbs up.

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Verified review Visited April 2014
Posted 9 months ago
I've booked "Two Night Dream Spa Break" for 2 persons via Wahanda and I think it is very a good value for money. This package includes 2 nights in an executive room, 1 afternoon tea and 1 dinner, 2 breakfast and a spa treatment plus use of facilities (steam room, sauna, swimming pool, outdoor hotpots). The Wahanda website didn't mention that "full body massage" could actually be chosen for the 1 treatment included in this package (in the website it's only facial). When I called to the hotel for booking, I was happy that I could choose body massage!

Room: The executive room is a bit disappointing. Being in a spa hotel, I would have thought the room is nicely equipped but I couldn't even find "facial tissue" in the room. The toiletries provided was good but in those standard 30 ml bottles that I couldn't squeeze out the conditioner and body lotion easily. Staying for 2 nights, the housekeeper did not refill the toiletries which is very disappointing. The room is spacious and bed was nice. But I think this is something very basic a hotel should have, and if it's a spa hotel, one would expect more. Room was clean but it's nothing special.

Hotel: staff are nice, especially restaurant and bar/lounge staff. We had an afternoon tea but it was ok. Tea's selection wasn't that many and it's from Twinning teabag. Scones were nice, but the sweet stuff, e.g. muffin, brownie were far too sweet. Sandwich was ok. Dinner: was disappointing. Two courses menu was included, typical supplement for steaks. Food was ok but my husband's steak was disappointing. He ordered a medium rare sirloin but the steak was well done. We didn't return as we hate wasting food. I must say staff are friendly and attentive. Breakfast was good, first day (Sunday) was breakfast buffet (e.g. sausage, mushroom, fried eggs, bacon etc) with continental selection (e.g. cereal, juices, yogurt etc) and one could order extra from kitchen such as smoked fish, poached egg, fried egg etc. Next day's breakfast was continental breakfast and no buffet, so we had to order from kitchen. We had egg Benedict which was fab.

Spa: spa is part of the health club with gym, swimming pool, sauna, steam room (right hand side), spa treatment room was in left hand side of the entrance. If you use the swimming pool first, and then spa treatment, you have to walk through the cafe in the entrance. Changing room was clean and have shower facilities but the shower gel wasn't hotel's brand product (it was from LUX) - disappointed. Spa treatment area was small, staff were nice though. The full body massage we had was also very good. The steam room was extremely hot which you can't really stay too long. We didn't use the sauna so can't comment. The swimming pool was in good size and in fact most of the users are health club members (retired people) and not from hotel. I guess during our stay there were not many people staying in the hotel, as we could see from the breakfast time.

All in all we had a good time in this hotel, and hotel has a very large backyard and conservatories as part of the restaurant. Nice staff and area - just dinner was a bit disappointing and the room which lacks the "extra bit" to feel like being in a "spa hotel".

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Verified review Visited April 2014
Posted 10 months ago
Really lovely hotel excellent food friendly and helpful staff . Only down side was spa facilities were part of the gym in separate building, was just like being down my local gym. Spa staff made it feel relaxing and enjoyed treatment.

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Verified review Visited March 2014
Posted 11 months ago
Absolutely perfect spa break. Staff were very friendly and accommodating. Would recommend this to anyone. Great value for money. Treatments were brilliant and outdoor hot tubs were the best part!

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