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Venue rating

4.1

13 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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The Bannatyne Spa Falkirk
The Bannatyne Spa Falkirk
Central Retail Park,
Falkirk, FK1 1LW
United Kingdom

Day Spa

The Bannatyne Spa Falkirk
Central Retail Park,
Falkirk, FK1 1LW
United Kingdom

Opening hours

Mon 9:00 am - 5:00 pm
Tue 9:00 am - 5:30 pm
Wed 9:00 am - 7:30 pm
Thur 9:00 am - 8:00 pm
Fri 9:00 am - 6:00 pm
Sat 9:00 am - 5:30 pm
Sun - Closed -
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Venue type: Day Spa in Falkirk
Tagged as: Day Spa

The Bannatyne Spa Falkirk part of Bannatyne Spa

We invite you to melt into a haven of tranquillity, a retreat in which to relax, unwind and begin the journey towards total wellbeing. The Bannatyne Spa Falkirk in partnership with Elemis offers both men and women beauty therapies and spa rituals with uplifting outcomes.

Relax the mind, soothe the soul and lift the spirit.

Our team will help you escape, rejuvenate and harmonise body and soul, to cleanse you of everyday stresses and strains.

On entering our therapy rooms you will experience elements of warmth, candlelight, soothing music and delicate fragrances that conspire to create a sensual tranquillity. Our treatments will relax you and refresh your whole inner being.

Our Elemis Spa Therapy encompasses vibrant, active and exotic treatments to indulge detox and de-stress.

For those of you with serious skin or body concerns, our team of experienced and professional therapists will be happy to advise and prescribe home care rituals for you.

We are based in a central location for spa days as we are just an hours drive from both Edinburgh and Glasgow and can offer unlimited free parking. Situated within easy walking distance of restaurants, bars, cinema and all major retail outlets.

We look forward to seeing you soon!

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Services

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Comments

Reviews (written by customers after their visit)

4.1

Chain rating

Based on 13 reviews

5 stars 4
4 stars 8
3 stars 0
2 stars 0
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Spray Tanning and Sunless Tanning (4)
  • Face
  • Eyebrow and Eyelash Treatments (1)
  • Facials (2)
  • Fitness
  • Aerobics (1)
  • Hair removal
  • Brazilian Waxing (1)
  • Waxing (1)
  • Massage
  • Swedish Massage (1)
  • Nails
  • Pedicure (1)
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Have you been here? Write a review
Posted 3 months ago
My sister and I attended Bannatyne Spa Falkirk today after purchasing a voucher for two spa treatments and use of the spa facilities. We have both left feeling upset and humiliated. On arrival we asked to purchase robes and slippers and asked where the pool and spa were. The man behind reception pointed in the direction of two doors and said we would find it all through the doors. After spending a couple of hours in the swimming pool area which was lovely we went for our spa treatments, arriving at 3.45 for out 4pm treatments. At around 5 past 4 we were told that one of our treatments was running half an hour late, which at the time was no problem as we were there to relax. We both decided to have additional treatments of our nails and eyebrows which were both excellent. After finishing the treatments we paid for them via card along with a bare minerals set which we were informed was £39.50, the total for everything being £66. The card machine was not working and the girl was embarrassed suggesting that it had been broken for a while. She then asked us to go through to reception to pay. Both of us were wearing bath robes and had no make-up, scruffy hair after having a massage and scalp treatment which made us feel quite clearly uncomfortable. We walked through to reception through the café where people were enjoying coffee and cakes whilst we were feeling humiliated for being in our bath robes. We then went to pay using the reception card machine. The card machine came up “transaction void” three times. I assured them I had money in my card and my sister went to get her card to try. They they tried her card three times, each time saying “transaction void”. By this time the male receptionists and Kathleen Joo (The only name badge we saw) came over and whilst he was trying the cards she suggested we went and “CHECKED” our banks at the nearest cash machine as if we had no money and should admit it. After trying the card for a final time and us feeling bright red having to try and justify the card machine failure the male receptionist said “Let’s settle it once and for all, I will try my card and if that fails we know the card machine is not working”. This comment made us both feel belittled as though the card machine was failing because of our cards, but if his worked it was definitely the card machine because he CLEARLY HAD MONEY. We could not believe that he was suggesting AGAIN that we had no money and he was trying to prove this to us. This was the final straw and we both said we would go and get changed and return to see if the card machine was fixed. We had been planning on spending more time in the spa but were humiliated. On return from the changing rooms Kathleen laughed and said “ sorry girls, the card machine is broken” as a customer who looked well dressed and middle aged card had also failed as had the male receptionists. At this stage they decided to re boot the card machine which worked. One of the spa therapists who had not been the friendliest said that she would give us 10% off which was around £1.50. She also questioned the price we were paying for the bare minerals set, rolling her eyes as if the other therapist who had given us the price was always making mistakes. We told them they could keep the bare minerals and left. It was a horrendous experience and one which we felt the need to share. Although we did not get names the two therapists who did our treatments were lovely and the treatments were excellent. In the future I hope the staff are dealt with as they had no customer service skills and the last thing they should ever do when a card machine fails is immediately judge the people and assume they have no money. Had we been older than 23 I am sure these judgements would not have been made.

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Verified review Visited March 2015
Posted 4 months ago
Very happy about my eyebrow wax - the place was very cosy feeling and the staff were nice and chatty. I will definitely return and I have already recommended it to others.

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Verified review Visited February 2015
Posted 5 months ago
First time for a spray tan & everything was explained in full detail. Excellent service & I wouldn't hesitate to recommend.

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Verified review Visited August 2014
Posted 10 months ago
I've used the Bannatyne's Spa in Falkirk a few times for various treatments, this is the first time I've ever had my eyelashes tinted. I got my eyelashes tinted just prior to my holiday as my lashes are fair and short and I thought it would save me from using mascara. The therapist did advise me that the tint would only define my lashes but not make them look fuller and she was right. Although I probably wouldn't get my lashes done again it, for the reasons above, I would definitely recommend here for anyone wanting there lashes tinted.

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Verified review Visited August 2014
Posted 10 months ago
I've used the Bannatyne's Spa in Falkirk a few times for various treatments, this is the first time I've had a pedicure here. I got the pedicure just prior to my holiday and it left left me with lovely soft feet with all the hard skin removed. There was a great choice of nail polish colours and it lasted for weeks without even a chip. I would definitely recommend here for a pedicure.

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Verified review Visited May 2014
Posted 1 year ago
The Consultant was lovely and made me feel relaxd the Facilities require a refurbishment it looks really old and tired.

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Verified review Visited January 2014
Posted 1 year ago
Very enjoyable experience. Facilities are good and the location is ideal for me. First time I've ever had to take my own towel to use the pool but other than that would go back.

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Verified review Visited January 2014
Posted 1 year ago
Great facilities and right on my door step! will certainly use again, only downside was had to take our own towels if we wanted to use the pool.

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Verified review Visited January 2013
Posted 2 years ago
Could have done with a consultation prior to the treatment as I had never had a spray tan before and only wanted a light tan. after a few showers I was at the colour I wanted. everyone commented on how natural it looked.

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Posted 3 years ago
I went to Bannatynes for my very first spray tan , this was for my wedding in aug 11. Can I say that I was extremely impressed by the colour and staying power of my tan , and I would definitely recommend this as a great place to visit . The colour of my tan was perfect and very natural looking . I have been ill but i plan to visit them again when i am well enough to go for another treatment .

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Posted 4 years ago
It was a nice experience for the money. Went a year or so ago. Didnt think much of the menu or eating venue. but the therapists were professional and friendly.

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Posted 5 years ago
Used to go to this gym. Great size and lovely pool and steam room. Classes were also really good. Can't comment on salon as was never there although they seemed to use some good products like Clarins and Jessica.

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Verified review Visited December 2009
Posted 5 years ago
staff quick organized and friendly and spray tans were fab.....treatment rooms have seen better days but i was delighted with my treatments and go back again.

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Comments

5 years ago
I gave my daughter the gift of the 2 spray tans.......her experiece was fab....the tan was great and she also had full use of the facilietys ...fantastic value for money....staff were very helpful and friendly i would recommend this to my friends

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