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Venue rating

4.4

176 reviews

  • Ambience
  • Cleanliness
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Bad Apple Hair Birmingham
Bad Apple Hair Birmingham
Burlington Arcade,
126 New Street, Birmingham, B2 4JQ
United Kingdom

Hair Salon

Bad Apple Hair Birmingham
Burlington Arcade,
126 New Street, Birmingham, B2 4JQ
United Kingdom
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

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Comments

Reviews are written by customers after their visit.

4.4

Chain rating

Based on 176 reviews

5 stars 103
4 stars 48
3 stars 17
2 stars 4
1 star 4
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Hair
  • Blow Dry (72)
  • Hair Colouring and Highlights Treatments (54)
  • Hair Conditioning and Scalp Treatments (15)
  • Hair Consulting (2)
  • Haircuts and Hairdressing (112)
  • Straighteners (1)
  • Massage
  • Indian Head Massage (3)
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Posted 3 years ago
If you want first class experience with your hair visit Bad Apple! I had my hair done there and I was thrilled with the consultation and cut I had! I had been recommended to go by a friend and I was delighed with it all!! The staff were amazing and the atsmophere and vibe of the salon is really cool! My stylist treated me like a friend rather than a client and I felt really relaxed and happy. My hair cut is the best I have ever had and I am so chuffed with the level of service I receieved throughout. I also had some really good advise about after care too and bought some wonderful products.

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2 years ago
Really great to hear - Many Thanks

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Verified review Visited September 2011
Posted 3 years ago
I purchased a Wahanda deal for Cut and highlights at Bad Apple and was really pleased with the whole experience. The salon is really nicely appointed, the staff were really friendly and knowledgeable and I was impressed with the cut and highlights. I would return again for sure.

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3 years ago
Hi - thank you for the positive feedback! We look forward to seeing you again very soon

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Posted 3 years ago
Went in after being referred by a friend. I was really looking forward to getting my below shoulder length hair cut into a nice posh spice inspired angled bob. Was really disappointed and absolutely loathe the style. The guy that did my hair (senior stylist) was a really nice guy, couldn't fault him personally, but the cut has made me looked ridiculous. Instead of being a nice angled bob ala posh, i have what can only be described as a mullet-look. Long at the front and angled like i would want, but then the layers around my face and head are mismatched in length and don't sit properly, and worse, before i could even stop him, he razored so much into my hair that my already fine hair is even thinner and sits awkwardly on my head :( I'm gutted. I didn't complain because I a) didn't want to make a fuss infront of all the other customers and stylists- i'm not one for confrontation, and b) because i thought i'd give it the benefit of the doubt, go home shower and see if i could make the style work. I can't and am thoroughly disappointed and worse, stuck with a crap head of hair ready for my birthday celebrations next weekend :( i just need a good wig shop now :( nothing worse than having bad hair, knocks the confidence. On the positive side (there isn't one for me personally) but the salon was great, inviting, the people really attentive and friendly, just a shame the cut didn't live up to my expectations, i don't know how the guy actually thought it looked nice.

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3 years ago
HI - Firstly may I apologies for you not having hair that you like. We certainly don't want you out there hating your hair & would love the opportunity to remedy this before your Birthday. Secondly, I'd like to add that we don't have a razor in the building and wouldn't razor hair under any circumstances. Our staff are trained in the 12 classic cuts & 9 classic blow dries. Non of which need or use razors. Please contact salon@badapplehair.com where we will be happy to re book you in.

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3 years ago
ok, well i'd be too embarassed to come in after complaining and so will find an alternative salon, and when I use the term razoring maybe it is not clear, basically what i meant in my non-knowledge of hairdressing techniques is the thinning out of my hair that the hairdresser did with the scissors, ok not a razor but had the same effect and made the hairstyle so thin it looked ridiculous. Anyway, thats just my experience with your salon, hairdresser and place was nice just not somewhere i will go again.

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3 years ago
Thank you for clearing that up Flissgeorghegan. As the director of the salon I would still like to rectify the situation. We have another branch & my business partner (group creative director) will be there on Saturday this week. Can we book you in please to rectify your hair...?

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Verified review Visited August 2011
Posted 3 years ago
I have been looking for an alternative hairdressers to Toni and Guy and I think this may be it! It was only my first cut so I can't say yet whether they'll continue to be as consistent but I've found the haircut really good and very pleasant staff.

Everything was running on time and even though they were quite busy I wasn't left for long periods on my own (which I have found at other hairdressers). It's a bust little salon tucked away in the Burlington Hotel entrance. If it wasn't for Wahanda I would never have noticed this place but I will definatley be going back.

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3 years ago
HI Soniajayne. Thank you for the kind words. We train hard in classic cuts & modern cuts so you should always get a constant good cut. Please let us know if you wish to maintain or change your cut and the stylist will give you a plan for the next 3 / 4 cuts to help you achieve what you want! We look forward to welcoming you once again.. & hope we meet your expectations on your 2nd visit - Team Birmingham

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Verified review Visited August 2011
Posted 3 years ago
The salon and staff are very funky as I expected from what I'd heard about the salon. The cut was absolutely brilliant and I'd definitely go back to the stylist. I wasn't as satisfied with the colour, it was well executed but a bit too subtle, think I'd be a bit disappointed if I'd paid full whack for the highlights. Great salon though, was well looked after and would go back.

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3 years ago
Hi Anna - Thank you for your kind words on the salon. Usually with clients that are new to Bad Apple Hair we don't like to give them a colour that might be too brash or make them feel to self conscious - Please allow us to re do your colour for you or add some more highlights. This will of course be free of charge - Assuring you of our best intentions at all times

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Posted 3 years ago
Having neglected my hair for a good 12 months, I decided to place myself into the hands of the professionals! Increasingly depressed by my mummyish / mousey / mop, I gave the team (Harry and Michelle) the green light to do whatever they wanted with my one length, long bob - the only guideline was that I needed a style with minimum maintenance.

My first impressions of the salon were very positive - Rich at the front desk was friendly and informative and had me patch tested and arranged for a stylist to speak with me straight away. From my initial consultation I felt very confident. They REALLY listened to what I had to say and took on board my lifestyle - despite being given carte blanche to do anything, they approached my restyle with maturity and consideration.

I love my new look - a slightly more interesting long layered bob, with some graduation around the face. Harry was very clear about what he was doing and why. The cut came our exactly as he explained - no nasty surprises. I put myself completely in Michelle's hands for colour ( I didn't even look at a book) and she has done an amazing job (its practically the same colour that I am naturally before the grey and a dodgy tint set in).

Bad Apple Hair is a busy and business like salon. No, they're not falling over themselves to offer you endless cups of tea but I'm a grown up and asked for an extra cuppa and they were happy to make me one. The salon was obviously operating to capacity the day I went and it is a little cramped and quite hot. What it lacks in comfort it more than makes up for in results and value for money. When I paid, not only was I immediately offered my 25% discount, I was also given a card giving me 10% off my next visit.

I would definitely recommend this salon and will be visiting again myself very soon.

Pros

Excellent cut and colour
Good atmosphere (no 'all black' uniforms, good music, no bored 'shampoo girls' moping about!)
Helpful staff
Great value
Central location
Really nice cup of tea in a mug.

Cons

There's only a bench at the back of the salon to sit while your colour develops. Not very comfy as its too deep to put your back against the wall and its also a bit awkward in terms of personal space (or lack of) when more than two people are using it. Also couldn't use my Blackberry - Individual chairs and Wi-Fi please Bad Apple and you'd be perfect!

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3 years ago
HI - WOW, what an amazing review & thank you! We do have WI-FI. Please ask the team to get you the pass code when you require it next time you are in or alternatively e mail Salon@badapplehair.com and I will send you the pass code key. I will get onto the chair situation on MOnday and assure you we will do everything we can to sort out the seating situation. We appreciate it is not the largest salon in the world and can only apologies for the slight discomfort.

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Posted 3 years ago
I had a ok experience at this salon I normally use Tommy Gunns in London but i wanted to try this salon. However despite everything it says about the salon and the so called bad apple experience there is nothing that really wowed me apart from the decor and interior of the salon, i did not feel comfortable if anything i felt like i was bring watched by other memebers of staff. My haircut was nothing special having had to wait approx 5 mins for my hairdresser to turn up, i had a good consultation with my hairdresser but the end result was not good i didnt like it at all.
Although i was a new client to this salon i was not offerd the 25% off either.
In all i would say that this salon is nothing special despite what they write on there website i wont be going back and wont be recommending it to my freinds either.

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3 years ago
We are very sorry that we did not wow you on your visit. I can assure you that we really do aim to deliver what we put in all of our statements & on our web site. We know Tommy Guns very well and think they do an amazing job. I'm sorry we didn't live up to your expectations. If you would like to e mail salon@badapplehair.com with your details we would like a second chance to wow you & deliver what we say we will. Naturally this will be at no charge to you. Assuring you of our best intentions at all times.

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Posted 3 years ago
I'm REALLY surprised that someone went here and wasn't offered a drink - first thing you get asked is what drink if any you want? Before going to Bad Apple I was a nomad between hair salons and didn't particularly look forward to getting my hair cut because I'd never know how it'd turn out and if I'd need to by a brown paper bag to cover up with after but Bad Apple has definitely changed that - always ALWAYS top notch.

Hair Miles are also pure genius - can't wait to fill up my next card :D

Best place by miles - salon is brilliant, staff are great, and is definitely highly recommended.

THANK YOU for opening in Birmingham - hope you keep getting busier, bigger, and Badder! (:

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3 years ago
Thanks Lukman - Great write up - Much appreciated - Goes to show that the little extra's like "Hair mIles" & the drinks menu does get noticed...

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Verified review Visited July 2011
Posted 3 years ago
My very first visit to this salon & i was amazed at how busy they were. The advise I got from the colour was top. No other therapist even gave the option that Michelle had did - she was superb and my friends & family loved the colour! Thanks!

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3 years ago
That's great to hear Parv66 - We will pass on your comments to Michelle & I'm sure she will be thrilled to hear about all of the comments you are receiving. We look forward to seeing you again soon....

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Posted 3 years ago
OK, the salon was alright except for a few glitches. They gave me an early appointment for this deal, and when i got there no tea or coffee was offered and i almost nodded off. The place looks great, although 2 staff members where just standing there watching us (other cusotmers) gettin our cuts which felt uncomfortable. overall my haircut was alright, despite the fact i have really curly hair and no GHDs where used. Oh, and the hairdresser actually said your hair's uncontrollable, thanks for making me feel great(!)

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3 years ago
Hi Thalima - Firstly may I thank you for your feedback. We can only improve if we get feedback. We are sorry to hear you didn't enjoy your journey fully at Bad Apple Hair. If you don't mind we would like to cover some of your concerns. Please could you e mail salon@badapplehair.com with your details & I will look into your appointment with more detail... I hope you give us another opportunity to WOW you and assure you of our best intentions at all times - Team Bad Apple

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Verified review Visited April 2011
Posted 3 years ago
Excelent city centre location, the staff were friendly and the treatments i received were very good! I did have to have the cut and colour done on seperate days, due to needing a skin test (a fairly standard requirement) and it was quite difficult to book the colour (partly due to my schedule but also due to the poor online booking system, when i called the staff were vey helpful, so i would just avoid the online booking system). Overall a very good salon!

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Verified review Visited April 2011
Posted 3 years ago
Pluses:
- Good cut
- I wasn't happy at first with my highlights so the colourist said she'd modify them for free if I still felt the same after a few days (I didn't) - good customer service

Minuses:
- The shampoo girl was rough and managed to get quite a bit of water in my ears

Note:
- The highlights were more finely threaded throughout the hair than I'm used to, so though I did like them in the end, if you go here, specify how you want them - chunky versus blended

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Verified review Visited March 2011
Posted 3 years ago
Staff are always very friendly and offer lots of drinks. Salon is very clean and has a lovely atmosphere. Staff are well trained and offer an excellent service. Very happy and have returned several times

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Verified review Visited March 2011
Posted 3 years ago
Excellent experience. Very good value for half head hilights and cut and blow dry. Salon easy to find, in centre of Birmingham. Staff very friendly and helpful. Would go again, very good.

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Verified review Visited March 2011
Posted 3 years ago
I was very impressed with my visit to Bad Apple hair salon and will def. return.The atmosphere was warm and friendly, staff looked after me very well, I was brought magazines without even asking and offered refreshments regularly..I am middleaged and was worried it would be a trendy salon only suitable for young people,there were mainly younger people in there but I didn,t feel awkward about this.The colour technician was extremely professional and very helpful and I am more than happy with my highlights, she was very nice indeed as was June who cut my hair.She was also warm and friendly and so professional.Overall great value for money,I shall be returning in the near future,so many thanks to Bad Apple hair salon and Wahanda for their amazing deals.

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Verified review Visited March 2011
Posted 3 years ago
I recently visited bad apple for the second time and I have continued to be really pleased with the service. I love my haircut and highlights. The staff are very helpful and friendly. I definitely recommend this salon.

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Verified review Visited March 2011
Posted 3 years ago
This salon is fabulous. Lovely unusual decor, fabulous staff. I was so pleased with my cut, colour and finish and I had a kerastase treatment as well. This offer was the best value for money I have ever seen let alone been lucky enough to buy.

I only hope that their "normal" prices aren't out of my price range because I do want to switch hairdressers and don't really want my hair done anywhere else.

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Verified review Visited March 2011
Posted 3 years ago
Adam, the colourist , helpful and put me at ease.
He was generous with his time and coloured my whole hair even though i had paid for high/lights.
Keith, the stylist, restyled my hair and everyone has commemted on how young i look and how modern i look.
Super experience.

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Posted 3 years ago
I had a lovely hair colourist who looked after me, asked me exactly what I wanted and spent lots of time ensuring she achieved the desired effect. I was really happy with the colour and it looked expensive and exactly what I imagined!

However when being asked by my male hairdresser if I wanted to 'change' or 'maintain' my look I clearly said I wanted to maintain it with a slight trim to the ends and my side fringe. However I stressed as I had been growing my hair for several years I was keen to maintain the length. The guy got to work in what I have to add was the most erratic, ad-hoc style of haircutting I have ever encountered. He sliced, hacked and razored into the lengths and then my long side fringe which I only wanted a minor trim was hacked into a zig zaggy blunt fringe which sat an inch above my eye brows and in no other words was awful!!

It was so quick and he had cut it in an 'Edward Scissorhands' stylee that I didnt get an opportunity to say stop until it was too late. I am now gripping my fringe back in the hope that it will grow quickly!

I think Bad apple is a good salon, however if you want just a nice (normal, if not a little safe) haircut maybe its not for you. I just wish the hairdresser had left his experiemental style to model nights or to someone that can afford to be a bit more daring with their locks.

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Verified review Visited February 2011
Posted 3 years ago
Excellent! It's the hair cut I've been waiting for! I lloved my hair cut and have recommended to many friends at work who have since been! We will all be returning soon : )

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3 years ago
Thank you for such positive feedback - As we say on our website - We train hard to make sure we stay ahead of the game. Please make sure you are all on our "hair miles" loyalty program! Great to hear Claireb29

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