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Venue rating

4.3

99 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Aurora Spa at Park Plaza County Hall London
Aurora Spa at Park Plaza County Hall London
1 Addington Street,
London, SE1 7RY
United Kingdom

Hotel Spa

Aurora Spa at Park Plaza County Hall London
1 Addington Street,
London, SE1 7RY
United Kingdom

Opening hours

Mon - Fri 10:00 am - 7:00 pm
Sat - Sun 10:00 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Aurora Spa at Park Plaza County Hall London part of Aurora Wellbeing   Off-peak
This venue offers discounts on off-peak appointments.

Choose from an extensive range of Swedish massages and facials, muscle de-stresses and hot stone treatments.

The modern and stylish Health Club is located on the lower ground floor of the hotel and provides a perfect area to work-out or relax after a hard day's work, sightseeing or shopping.

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Services

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Comments

Reviews (written by customers after their visit)

4.3

Chain rating

Based on 99 reviews

5 stars 38
4 stars 44
3 stars 14
2 stars 0
1 star 3
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (1)
  • Body Wraps (4)
  • Colonic Therapy (1)
  • Spray Tanning and Sunless Tanning (5)
  • Counselling & Holistic
  • Aromatherapy (10)
  • Face
  • Beauty Treatments (2)
  • Facials (29)
  • Hair removal
  • Waxing (13)
  • Massage
  • Aromatherapy Massage (16)
  • Face Massage (1)
  • Lava Shells Massage (1)
  • Therapeutic Massage (20)
  • Nails
  • Manicure (2)
  • Pedicure (2)
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Have you been here? Write a review
Posted 1 week ago
Ooooh what a lovely massage, I took my mum and myself for a massage and had the best time! It was an AMAZING service really relaxing and something both my mum and I really needed! My mum's massage was with Nicole and mine was with Dawn I will DEFINITELY be requesting Dawn the next time I go!! Literally melted all my stresses away!! Dawn is such a lovely and professional person I have already asked my husband to get me another massage for my birthday. This will definitely be a birthday, Christmas and mother's day present for my mum too for years to come!!

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Posted 2 weeks ago
I recently went to Aurora spa on my birthday, it was a gift from my partner. I called to confirm on my birthday morning and the owner of the spa 'Dawn' couldn't find my booking that I had booked a week in advance. After some time she found it and said that she remembered me but forgot to 'put me in the diary'.
I'd had a lovely day as it was my birthday when I arrived this woman Dawn had an awful, negative and judgemental attitude towards me. She didn't greet me, offer a drink or make me welcome in anyway.
She immediately asked if I was willing to go straight into the massage treatment as she had another client she wanted to fit in and she was short staffed and was recovering from a broken arm herself etc. I was appalled at her audacity and kindly told her that I wanted to relax in the steam room and take my time until my massage appointment time as it was MY BIRTHDAY and I didn't want to be rushed. She agreed hesitantly but I could see she wasn't happy and tried to make me very uncomfortable, which I ignored. She then told me that my massage treatment was for 1 hour when actually my partner had purchased 1.5 hours, when I asked her to check she realised it was 1.5 hours but didn't apologise or offer any courtesy whatsoever. This woman 'Dawn' was extremely rude and its all about her not her clients, even if its your birthday. The masseuse was good but considering that my partner paid £100+ for this gift treatment I would never go there again. There are better places in London for that price and they will treat you like gold birthday or not. stay away from this place that claims to be a spa but really is an add on to a gym with a nasty owner, no courtesy or service. Dawn contacted me that same afternoon by text and offered me a 'express service' - I wonder why? I won't be going back thank you!

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Verified review Visited April 2015
Posted 3 weeks ago
Had a deluxe mud treatment with therapist Ebony. She has magnificent hands.

Treatment has started with oil brushing to enable better blood circulation, next was very indulgent scrub and mud wrap. And cooling massage afterwards.

Spa is small, but very private and the therapist is exquisite. Definitely coming back.

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Verified review Visited April 2015
Posted 3 weeks ago
Excellent and very friendly beautician - took a great deal of care with my manicure. Great job in a short space of time.

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Verified review Visited March 2015
Posted 1 month ago
The staff are very professional. The therapist was very good and she made me feel very comfortable. I would like to go there again

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Verified review Visited March 2015
Posted 1 month ago
Excellent massage and the location and facilities were great. Staff friendly and easy to find. My massage did end 5 minutes early though, and as I already thought it was at the upper end of my price range I was disappointed to discover the time as I'd left the treatment room. Can't fault the quality of the massage though - it was excellent!

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Verified review Visited March 2015
Posted 1 month ago
Very relaxing and enjoyable experience of facial in Park Plaza due especially to staff and environment. Do recommend it, and will repeat it again.

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Verified review Visited March 2015
Posted 1 month ago
The treatment room is in the basement of the hotel inside the gym. It's very professional and relaxing, but is not a full spa.

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Verified review Visited March 2015
Posted 1 month ago
I had a Spray Tanning and Sunless Tanning and have awarded it 4 stars.

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Verified review Visited March 2015
Posted 1 month ago
g r e a t s e r v i c e .. a m a z i n g venue

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Verified review Visited February 2015
Posted 1 month ago
A great experience! I've never had a spray tan so was nervous that the colour would be too dark for me but Ebony listened to what I wanted and the result was a great, realistic looking tan! I would definitely go back again.

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Verified review Visited March 2015
Posted 1 month ago
The therapist did a very good job. She did my facial in a very comfortable atmosphere. I am very pleased with her mannerism and professional attitude.

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Verified review Visited March 2015
Posted 1 month ago
the therapist was excellent and very professional. I enjoyed the atmosphere as it was very pleasant and relaxing. spot on.

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Verified review Visited March 2015
Posted 2 months ago
Bought for my partner and went there to drop him off. Venue is really nice and very clean. He really enjoyed it and said he would like one everyday!

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Verified review Visited February 2015
Posted 2 months ago
Good value, very nice beautician , could do with more showers and changing facilities. Facial was lovely and exactly what I had anticipated.

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Verified review Visited February 2015
Posted 2 months ago
Myself and two friends went at the weekend. Nice small spa. Facial fantastic and I've awarded it 4 stars overall

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Verified review Visited September 2014
Posted 2 months ago
the experience was great. so affordable for waxing in london - the room was lovely, the staff member was attentive and didnt rush the treatment at all! absolutely great :)

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Verified review Visited February 2015
Posted 2 months ago
I had a Waxing Treatments and have awarded it 4 stars.

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Verified review Visited February 2015
Posted 2 months ago
Fantastic facial, great staff- friendly, helpful, talented, and comforting. I will definitely go back here. The facial was well worth it.

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Verified review Visited January 2015
Posted 2 months ago
The athmosphere of the room was relaxing and the therapist was very nice. However, during the massage, there were people talking right outside the door (there's a gym), which was a bit distracting. Overall, it was still very good.

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