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Venue rating

4.4

113 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Aurora Spa at Park Plaza County Hall London
Aurora Spa at Park Plaza County Hall London
1 Addington Street,
London, SE1 7RY
United Kingdom

Hotel Spa

Aurora Spa at Park Plaza County Hall London
1 Addington Street,
London, SE1 7RY
United Kingdom

Opening hours

Mon - Fri 10:00 am - 7:00 pm
Sat - Sun 10:00 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Aurora Spa at Park Plaza County Hall London part of Aurora Wellbeing   Off-peak
This venue offers discounts on off-peak appointments.

The modern and stylish Health Club is located on the lower ground floor of the hotel and provides a perfect area to work-out or relax after a hard day's work, sightseeing or shopping.

Choose from an extensive range of Swedish massages and facials, muscle de-stresses and hot stone treatments.

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Products used at this venue:

Services

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Comments

Reviews (written by customers after their visit)

4.4

Chain rating

Based on 113 reviews

5 stars 48
4 stars 46
3 stars 15
2 stars 1
1 star 3
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (1)
  • Body Wraps (5)
  • Colonic Therapy (1)
  • Spray Tanning and Sunless Tanning (6)
  • Counselling & Holistic
  • Aromatherapy (10)
  • Face
  • Beauty Treatments (2)
  • Facials (30)
  • Hair removal
  • Waxing (17)
  • Massage
  • Aromatherapy Massage (16)
  • Face Massage (2)
  • Lava Shells Massage (1)
  • Therapeutic Massage (20)
  • Nails
  • Manicure (5)
  • Pedicure (4)
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Have you been here? Write a review
Verified review Visited June 2015
Posted 2 days ago
Lovely staff who were very attentive and I was very well looked after. The treatment took the appropriate time and she was helpful with any follow questions I have.

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Verified review Visited June 2015
Posted 1 week ago
Fantastic, as always! Very happy and will continue to use this spa. Always helpful and friendly staff.

I got the times wrong for my appointment and they were so helpful and accomodated me so that I could still have my appointment for when I had actually sopoosed to book! Brilliant service. Thanks!

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Verified review Visited May 2015
Posted 2 weeks ago
Ebony, the therapist, was really lovely. Although she'd never used hot wax on underarms before, she was very happy to try and did a great job of it.

The only thing that stopped me giving it 5 stars was the fact that I was kept waiting for about 20 minutes as they were under-staffed.

Definitely recommend it though and will go again.

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Verified review Visited June 2015
Posted 2 weeks ago
I have had the same facial in other places and so knew what to expect. Unfortunately this did not meet my expectations. The rooms seemed clean however, as it is located next to the gym I could hear the loud music from the gym during my treatment which did not help with relaxation. The therapist kept the lights on for most of my treatment despite telling me it would only be for the first few minutes. My skin felt smooth after the treatment however, it did not feel cleansed. I offered to take my makeup off before as I had brought some cleanser with me but was told it would be removed during the facial. When I looked in the mirror afterwards my eye makeup was still on so it can't have been cleansed thoroughly. Overall, disappointed and glad I didn't spend full price.

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Verified review Visited June 2015
Posted 2 weeks ago
I liked the spa facilities, but not sure if I would recommend it for a pedicure. the staff was super nice. But I wasn't quite happy with the pedicure.

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Verified review Visited June 2015
Posted 3 weeks ago
everything was perfect and I've been treated very nicely! the service was good and the place amazing .
thank you very much

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Verified review Visited June 2015
Posted 3 weeks ago
I had a Spray Tanning and Sunless Tanning, Pinks Organic Manicure and have awarded it 5 stars.

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Verified review Visited June 2015
Posted 3 weeks ago
I had a Waxing Treatments and have awarded it 5 stars.

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Verified review Visited June 2015
Posted 3 weeks ago
A lovely full body massage, with aromatherapy, topped off with a sauna and steam. The steam room could have been a bit hotter, but it wasn't too busy which made it nice and peaceful. The shower was really lovely with Elemis products, but could have done with a better hairdryer.

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Verified review Visited May 2015
Posted 1 month ago
The spa is downstairs in the County Hall Hotel and what was lovely was being able to have a shower before the spray tan as it's quite easy to arrive too hot to an appointment if you have walked there.
The tan was great. Ebony did a great job, she selected a shade that would best suit my complexion and it looked very natural.

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Verified review Visited May 2015
Posted 1 month ago
Had a manicure. Excellent service, incredibly relaxing, nice staff, would definitely go back again for other treatments in the future

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Verified review Visited May 2015
Posted 1 month ago
Have done another mud wrap with the new therapist Nicole. Was a spot on as always.
Very friendly, paid attention to details and truly made me relax

Would be coming back again

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Verified review Visited April 2015
Posted 1 month ago
I had a Waxing Treatments and have awarded it 4 stars.

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Verified review Visited May 2015
Posted 1 month ago
Excellent service. The therapist was very professional and pleasant. Reception staff was very good. I would recommend anybody to use their services.

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Posted 2 months ago
Ooooh what a lovely massage, I took my mum and myself for a massage and had the best time! It was an AMAZING service really relaxing and something both my mum and I really needed! My mum's massage was with Nicole and mine was with Dawn I will DEFINITELY be requesting Dawn the next time I go!! Literally melted all my stresses away!! Dawn is such a lovely and professional person I have already asked my husband to get me another massage for my birthday. This will definitely be a birthday, Christmas and mother's day present for my mum too for years to come!!

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Posted 2 months ago
I recently went to Aurora spa on my birthday, it was a gift from my partner. I called to confirm on my birthday morning and the owner of the spa 'Dawn' couldn't find my booking that I had booked a week in advance. After some time she found it and said that she remembered me but forgot to 'put me in the diary'.
I'd had a lovely day as it was my birthday when I arrived this woman Dawn had an awful, negative and judgemental attitude towards me. She didn't greet me, offer a drink or make me welcome in anyway.
She immediately asked if I was willing to go straight into the massage treatment as she had another client she wanted to fit in and she was short staffed and was recovering from a broken arm herself etc. I was appalled at her audacity and kindly told her that I wanted to relax in the steam room and take my time until my massage appointment time as it was MY BIRTHDAY and I didn't want to be rushed. She agreed hesitantly but I could see she wasn't happy and tried to make me very uncomfortable, which I ignored. She then told me that my massage treatment was for 1 hour when actually my partner had purchased 1.5 hours, when I asked her to check she realised it was 1.5 hours but didn't apologise or offer any courtesy whatsoever. This woman 'Dawn' was extremely rude and its all about her not her clients, even if its your birthday. The masseuse was good but considering that my partner paid £100+ for this gift treatment I would never go there again. There are better places in London for that price and they will treat you like gold birthday or not. stay away from this place that claims to be a spa but really is an add on to a gym with a nasty owner, no courtesy or service. Dawn contacted me that same afternoon by text and offered me a 'express service' - I wonder why? I won't be going back thank you!

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Verified review Visited April 2015
Posted 2 months ago
Had a deluxe mud treatment with therapist Ebony. She has magnificent hands.

Treatment has started with oil brushing to enable better blood circulation, next was very indulgent scrub and mud wrap. And cooling massage afterwards.

Spa is small, but very private and the therapist is exquisite. Definitely coming back.

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Verified review Visited April 2015
Posted 2 months ago
Excellent and very friendly beautician - took a great deal of care with my manicure. Great job in a short space of time.

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Verified review Visited March 2015
Posted 3 months ago
The staff are very professional. The therapist was very good and she made me feel very comfortable. I would like to go there again

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Verified review Visited March 2015
Posted 3 months ago
Excellent massage and the location and facilities were great. Staff friendly and easy to find. My massage did end 5 minutes early though, and as I already thought it was at the upper end of my price range I was disappointed to discover the time as I'd left the treatment room. Can't fault the quality of the massage though - it was excellent!

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