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Venue rating

3.9

26 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Arman Essence Hair, Nails & Beauty
Arman Essence Hair, Nails & Beauty
72 Shepherds Bush Road,
London, W6 7PH
United Kingdom

Salon

Arman Essence Hair, Nails & Beauty
72 Shepherds Bush Road,
London, W6 7PH
United Kingdom

Opening hours

Mon - Sun 12:00 pm - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Arman Essence Hair, Nails & Beauty

Arman Essence is a homely yet glamorous unisex salon located in West London. With 28 years of experience in the fields of hair, nail and beauty, Arman Essence guarantees the best service to its clients. We use the best products, including natural and organic products made with minimum chemicals, to provide a high quality service with the best prices and we make sure that the time you deserve is dedicated to pampering you. We also provide customers with new offers and packages on a regular basis to ensure that everybody benefits from our services. At Arman Essence customers have priority and are treated with hospitality by polite and friendly staff. They will feel welcomed in a clean and relaxed environment and are guaranteed to leave with a smile.

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Comments

Reviews (written by customers after their visit)

3.9

Chain rating

Based on 26 reviews

5 stars 14
4 stars 7
3 stars 0
2 stars 2
1 star 3
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Hair
  • Blow Dry (4)
  • Hair Colouring and Highlights Treatments (7)
  • Haircuts and Hairdressing (11)
  • Hair removal
  • Hollywood Waxing (1)
  • Waxing (2)
  • Nails
  • Manicure (9)
  • Pedicure (2)
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Have you been here? Write a review
Verified review Visited February 2015
Posted 1 week ago
Good, personalised service, Mona was very welcoming, friendly and willing to spend time on me. She's had a lot on experience - love my new haircut!

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Verified review Visited November 2014
Posted 3 months ago
I had a shellac manicure and have awarded it 5 stars. Very clean and nice place and it was done very thoroughly.

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Verified review Visited September 2014
Posted 5 months ago
Had a shellac manicure and pedicure, both were good, my hands and feet look great now!
The French manicure on my hands is very delicate and looks good.

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Verified review Visited August 2014
Posted 5 months ago
I had a Manicure + Pedicure Offer and have awarded it 4 stars.

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Verified review Visited August 2014
Posted 5 months ago
I was really disappointed with the result - not a professional looking haircut and definitely not worth the price tag. Poor products (value shampoo and an empty bottle of mouse), salon building not great (strong smell of drains and a tap that only worked on very hot or very cold) and a disappointing haircut (not what was talked about).

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Verified review Visited August 2014
Posted 6 months ago
Nicely furnished, clean salon. Good value for the combined mani/pedi, I was pleased with the finished result.
It's a fairly new salon, and there are similar salons in the area so a few polished extras would really help it stand out more amongst the competition (e.g. confirming appointments by phone/text beforehand, offering to take your coat, offering a drink, having proper printed, rather than hand-written signs outside). I hope it succeeds.

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Verified review Visited August 2014
Posted 6 months ago
I had a mani/pedi at Arman Essence for the first time as it's close to where I live and I needed to get a last minute nail freshen up before my vacation. The salon is cozy, simple and clean. The staff were lovely and professional. We had a nice chat while they worked on my nails and they did a great job. It's nice to find a good local salon that I can always pop into. Will definitely come again. Thank you!!

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Verified review Visited July 2014
Posted 7 months ago
The pedicure was probably the best one i've ever had! The pedicurist was great and very friendly and definitely knew what she was doing!

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Verified review Visited July 2014
Posted 7 months ago
Staff were friendly, but the level of blow dry wasn't to the standard I normally like it to be but was nice. Everyone are happy and sociable which is nice!

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Verified review Visited June 2014
Posted 7 months ago
I had a Wash and cut and have awarded it 4 stars.

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Posted 7 months ago
I had body wax and I am very happy. It was quick and easy and pain free. I would recommend.

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Verified review Visited July 2014
Posted 7 months ago
I have been very disappointed. The atmosphere is very weird, no one was speaking I found it too quiet. The hair dresser didn't listen to what I asked for. She layered my hair when I had no layered at all and didn't ask for it. At the end she nearly let me walk out with wet hair. I had to ask her to dry them more! the final result is not bad but absolutely not what I asked for.

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Comments

7 months ago
When you came to the salon your hair was in random and different lengths with colour from the middle to the ends. You asked the hairdresser to cut the coloured bits because they were burned and damaged. She showed you the lengths she was cutting and asked for your approval which you gave. Furthermore, if no one spoke to you it was because you seemed very stern and strict as soon as you entered the salon and it was hard to communicate with you and you did not do so much as to smile when others smiled at you; communication is both ways. Anyway, there is music always playing in the salon and the other staff were busy. Finally, the hairdresser dried your hair but you wanted a full style blow dry which was not part of your package.

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Verified review Visited June 2014
Posted 7 months ago
Such a great place! I was pleasantly surprised. It was comfortable and the ladies were so friendly. I had a fabulous shellac mani and they offered to touch up for free if it chips with the next few weeks. I will definitely come back again!

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Posted 8 months ago
Very good salon and I received a very nice cut. Professional, polite and friendly staff. Very happy and I will go back.

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Posted 8 months ago
I booked for a full head highlight. I received a very warm welcome at the salon. The highlights turned out great and I will definitely recommend.

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Posted 8 months ago
I visited Arman Essence for colour and highlights and am extremely pleased with the result and the service I received. The staff were also very friendly, pleasant and professional. I had a very good experience.

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Posted 8 months ago
Very happy with my new haircut and colour. Very friendly atmosphere. Will be going back and will recommend to friends.

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Verified review Visited May 2014
Posted 8 months ago
Lovely experience. Had a really great mani/pedi with lovely staff. Have booked to go back again. Thank you Arman Essence!

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Verified review Visited May 2014
Posted 9 months ago
Not what I expected at all. But perhaps, you pay for what you get. Did not feel as though what I wanted was listened to and was nervous throughout the whole process. Dropping equipment and odd method of cutting made me very anxious about how my hair would turn out. In the end, the cut wasn't terrible, however I won't be going back again as I feel as though having a hair cut should be an enjoyable experience and not a anxious one. The staff were nice enough, although didn't really give me much confidence in their ability.

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Comments

8 months ago
Hi, you received more services than you paid for including a free blowdry and you seemed more than happy with the end result and you even asked for business cards and leaflets for next booking . No equipments were dropped but even if they were this is a normal part of everyday life for everyone and there is nothing unusual about it so as to make you so anxious. Your unhappiness seems more of a personal issue rather than one related to the salon.

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Verified review
Posted 10 months ago
I was quite excited, discovering Wahanda and finding a good deal in another salon then my regular one. The reviews were also nice so I was looking forward to my appointment.

At 1.30 pm I made a booking for 2 pm and got a confirmation email through Wahanda. Also I prepaid my treatment.

When I found the place I walked into an empty salon with one lady sitting behind the counter and one lady in the salon, no clients. The staff didn't welcome me at all. I was quote enthusiastic and said Hello! I am Marieke and I have an appointment at 2 for a mani pedi, I booked through Wahanda.The lady behind the counter looked up from her phone and said we don't have any bookings from Wahanda. They should call us and they didn't so you have no appointment. I was a bit confused and said "but I already paid!' And I tried to show her my confirmation. The lady was not forthcoming at all to solve the issue (don't they want business?) and didn't even look at my booking. She was very rude in her way of answering. I asked her if she could call Wahanda and she said no they have to call us and my daughter has the number so I can't help you.

Me, flabbergasted (as the salon was empty and the other lady just walked away) said 'so you can't help me? Although it's empty now and I have already paid what I can prove?' The answer was no. No sorry, no apologies, nothing. At that point I just walked out saying this all was ridiculous.

When I walked away I wanted to call Wahanda to tell about my experience and to get a refund. By accident I called the number of the salon in stead of Wahanda. The lady answered the phone and when she found out it was me she started shouting because I said it was ridiculous. She shouted at me me that I was ridiculous walking in without a booking etc. she kept on repeating 'you are ridiculous!' I just hung up the phone.

On a good note, when I called Wahanda the lady I spoke to was very nice and helpful and she apologised may times. Within minutes after the phone call I got an email back with the refund and she also offerd me a credit to compensate my horrible experience.

Overall it was just appalling how I was treated and I felt almost threatened and very uncomfortable. Thumbs up for the customer care of Wahanda! Arman essence can definitely learn something from them when it comes to friendliness and service.

Also what I noticed in the salon is that they don't have proper pedicure chairs (the nice and comfy massage ones with the foot bath attached) but just a chair and a foot bath. As I always enjoy my massage chair this would have been, if I was serviced, maybe a bit of a disappointment for me. However the treatment would have been great I would not mind it.

Anyways I went back to shepherds bush green to my regular salon where I got a great relaxing treatment, a cup of tea and a lot of smiles. And I paid 5 pound less.

I would not recommend Arman Essence to any of my friends and not even my enemies. I haven't been treated so appalling in a long time. Furthermore, I hope Wahanda will take them out if their database for deals.

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