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Venue rating

3.7

48 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Acu Channel
Acu Channel
89 Old Brompton Road,
London, SW7 3LD
United Kingdom

Day Spa

Acu Channel
89 Old Brompton Road,
London, SW7 3LD
United Kingdom

Opening hours

Mon 11:00 am - 10:00 pm
Tue 10:00 am - 10:00 pm
Wed 11:00 am - 8:00 pm
Thur 11:00 am - 10:00 pm
Fri 11:00 am - 8:00 pm
Sat - Sun 11:00 am - 10:00 pm
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

Acu Channel

Welcome to Acu-Channel

A beauty spa like no other.

Acu Channel is a luxurious spa in South Kensington, a place of tranquility that offers clients a diverse suite of beauty, relaxation and health treatments within a unique Chinese atmosphere. From massage and facials to hair removal and acupuncture — all of our treatments are designed to rejuvenate and help you feel great on the inside and out.

Our therapists are trained to the highest of industry standards so you can trust you are in expert hands. We have a loyal customer base, many of whom have been visiting us for a number of years and recommend us to friends and family. Choose a tailored package to suit your requirements or select from our individual services.

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Services

Services at this venue are not bookable online. Why not check out the other bookable venues near South Kensington?
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Comments

Reviews (written by customers after their visit)

3.7

Chain rating

Based on 48 reviews

5 stars 19
4 stars 11
3 stars 10
2 stars 4
1 star 4
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Acupuncture (1)
  • Cupping (1)
  • Hair removal
  • Threading (3)
  • Waxing (1)
  • Massage
  • Aromatherapy Massage (1)
  • Deep Tissue Massage (5)
  • Lymphatic Drainage Massage (1)
  • Stone Massage Therapy (2)
  • Swedish Massage (1)
  • Therapeutic Massage (5)
  • Nails
  • Gel Nails (12)
  • Manicure (12)
  • Pedicure (8)
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Have you been here? Write a review
Posted 3 weeks ago
I get my nails done twice a month so you can say that I have been to fair bit of nail salons. This place gave me the worst pedicure ever! I was in a rush so I left without having the chance to check my toenails. After 2 hours when I arrived home and had a shower I still found my feet rough and then I realised that there was no exfoliation and hence my feet were not as soft as they usually feel after a pedicure. I also noticed that the shape of the big toenails are different, one is straight and the other is round with also vanish on my skin. So I called the spa to let them know that I am very unhappy and referred to this as the worst pedicure ever received. The response I received was "and?" ... I was so shocked that I had to give the lady another opportunity to change her response but she repeated "and so what" !!! To me her rude response was a lot worse than the pedicure. I will not recommend this place and I will never go there again.

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Verified review Visited September 2014
Posted 9 months ago
I had a full legs waxing done a few weeks ago.
My beautician was efficient and fast . I will be back

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Verified review Visited October 2014
Posted 10 months ago
It was a perfectly fine manicure. I had a very nice lady paint my nails but that's all it was. No file and shape. Very very basic. It was not relaxing, the therapists held conversation together by shouting across the clients. All in all not great but I did leave with pleasant looking nails. If you need a quick cheap fix then this place is fine.

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Verified review Visited September 2014
Posted 10 months ago
I will not go there again the done a very very bad job with my nails and when I complained they asked me to wait 45 min to be seen again or do another appointment as no one had time to re fix them I will not go there again

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Verified review Visited September 2014
Posted 11 months ago
The staff did a great job with my gel manicure. They were very particular and strove for perfection, which I appreciated.

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Verified review Visited September 2014
Posted 11 months ago
My favorite nail salon in South Kensington. They are open late (very un-London) and always patient as I try multiple nail colours!

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Verified review Visited August 2014
Posted 11 months ago
Acu Channel is my favorite place to get a manicure. They are open late and the staff is friendly. Reminds me of getting a treatment in New York!

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Verified review Visited September 2014
Posted 11 months ago
Good value for money, quick, and a friendly staff. The location is central but the venue still manages to be quiet and personal

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Verified review Visited August 2014
Posted 11 months ago
the decoration must have been nice originally but the atmosphere was a bit like a sweatshop with 5 Chinese ladies working away, chatting to each other in some Chinese dialect. They were friendly enough but it did not feel like a treat, Fast though and convenient location .

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Verified review Visited August 2014
Posted 11 months ago
This is my favorite nail salon, and the best part they are open late! Would recommend the manicure and massage while you wait for your nails to dry.

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Verified review Visited August 2014
Posted 1 year ago
Booked a manicure and everything went smoothly! They confirmed my appointment and helped me reschedule as well. My favorite part about this place is that it's opened late! Before place to get a beauty treatment and relaxing massage before bed!

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Verified review Visited August 2014
Posted 1 year ago
The staff are pleasant but keep shouting across the salon in different languages and giggling; the general spa is untidy and doesn't come across as hygienic. My treatment was not the best I have had and my nails felt like I needed to file them again, thankfully I had paid less thanks to Wahanda voucher. I will not go back there

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Verified review Visited August 2014
Posted 1 year ago
Good manicure was good, the place average, the staff ok and the service good but I have visited better places for manicure

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Verified review Visited August 2014
Posted 1 year ago
I had a Pedicure Treatments and have awarded it 5 stars.

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Verified review Visited August 2014
Posted 1 year ago
The massage rooms downstairs were a pleasant surprise - quiet, cosy etc - compared with the bustle upstairs.

As others have said, customer service isn't their string suit - no one seemed to have told the masseuse that I had booked a pregnancy massage for example, so I had to explain why I didn't want to lie face down etc... Her English was limited but she understood and did me a leg and foot massage, but it didn't give the impression that they had a product "pregnancy massage" even though it was on the list to be booked.

It was pretty gentle, but worked a treat and relieved the swelling in my legs caused by the heat which was great.

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Verified review Visited July 2014
Posted 1 year ago
Really wasn't impressed with the experience here. You pay a lot but get the bear minimum of what you're paying for. Cuticles weren't pushed back for gel, which apparently you have to pay more for (bizarre since this is standard elsewhere!) and staff then indicated it was my fault. Also very difficult to actually communicating staff. Wouldn't recommend for nails!

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Verified review Visited August 2014
Posted 1 year ago
After booking a 4pm appointment, I got an email at 3:30 changing it to 5pm! Literally half an hour before the appointment as I was already ON MY WAY to the appt! Then still waited 15 mins after arriving. The massage was mediocre but will never use this booking again.

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Verified review Visited July 2014
Posted 1 year ago
I had a Pedicure Treatments and have awarded it 5 stars.

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Verified review Visited June 2014
Posted 1 year ago
Nice place but quite pricey for what it is! Threading is £6 most places! The reason I go is because it is closest to home and it's open late which is handy!

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Verified review Visited June 2014
Posted 1 year ago
Clean salon, staff were slow on serving but you get what you pay for. Good value for money, would go back if in the area

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