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Venue rating

4.1

78 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value
43 Face Clinic
43 Face Clinic
43 All Saints Road,
Notting Hill, London, W11 1HE
United Kingdom

Skin Clinic

43 Face Clinic
43 All Saints Road,
Notting Hill, London, W11 1HE
United Kingdom

Opening hours

Mon - Fri 9:00 am - 8:00 pm
Sat 9:00 am - 6:00 pm
Sun - Closed -
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

43 Face Clinic

43 Face is going hi tech - As of the 20th of March 2015 we will be developing a spealised App just for our clients. We will tell your more as we go. Unfortunately this means we will no longer be trading from our 43 All Saints Road address. We have had increasing demand to look after our clients at home, and so we will also be doing that. For more info on what to do - Please call or email us. Thank You.

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Comments

Reviews (written by customers after their visit)

4.1

Chain rating

Based on 78 reviews

5 stars 52
4 stars 10
3 stars 6
2 stars 4
1 star 6
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Counselling & Holistic
  • Counselling (2)
  • Stress Management (3)
  • Face
  • 24 Carat Gold Facial (2)
  • Acne Treatments (8)
  • Eye Treatments (5)
  • Facials (40)
  • Men's Facial (5)
  • Skincare Consultation (34)
  • Teen Facials (1)
  • Massage
  • Deep Tissue Massage (6)
  • Face Massage (12)
  • Lymphatic Drainage (1)
  • Lymphatic Drainage Massage (5)
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Posted 2 months ago
Summary:
Enjoyed a relaxing and very effective ‘Dragon’s Blood Facial’ with Gibran and would highly recommend both Gibran and 43 Face.

Premises:
The ground floor reception area is very comfortable and welcoming; indeed its squashy sofas and capacious daybed give the space the ambiance of a classy interior designer’s showroom. The treatment room in the basement is also smartly furnished, clean, warm and similarly well appointed.

Treatment:
Very soothing and relaxing. My eyes were closed for much of the time but I was aware of various pleasant smelling lotions and potions being expertly and confidently massaged into my face. I was also treated to several minutes under the steam cleanser.

Therapist:
Gibran was friendly and highly professional; I felt at ease with him immediately and this continued throughout the hour's treatment. Although we chatted at the beginning of the session, he seemed to sense exactly when I was ready to simply lie back, relax and enjoy all the pampering.

Results:
My face looked clear and clean immediately after the treatment, however it was the following morning when I really noticed the difference. My skin seemed tighter, with those fine lines around my eyes less pronounced, and this improvement continued for several days afterwards.

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Verified review Visited March 2015
Posted 3 months ago
My booking was cancelled on the day of the treatment few hours before the booking. It was very inconvenient and I still haven`t received any call or email to rearrange my booking.

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Verified review Visited March 2015
Posted 3 months ago
Really friendly and professional employees and great service can't flaw it - will be back for more i am sure - . Thanks

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Verified review Visited February 2015
Posted 4 months ago
They were very welcoming and talked me through all aspects of my skin. Ensuring I was understanding everything and comfortable throughout. The mini facial was really relaxing and my face feels fresh this morning too.
Highly recommended and I will definitely be going back for a full treatment.

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Posted 4 months ago
Really had a great time at 43 Face. Gibran is wonderful skin therapist, and makes you feel immediately relaxed. I've been having the Hydro treatment and my pores are distinctly smaller since I have been going to see Gibran. Would recommend seeing Gibran if you want a lovely relaxing facial.

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Posted 4 months ago
Beautiful hidden spot. Exceptional facial and a great skin consultation. Very happy with my treatment and it's nice to get such personal attention. There was no rush and I enjoyed the fact that he was so focussed on making sure I enjoyed my time at 43 Face. Highly recommended, and I'm looking forward to coming back in a few weeks.

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Posted 4 months ago
I’ve struggled with acne since I was a teenager and have always been quite self conscious of my blemishes and often wear make up to hide them. I’ve tried every product & remedy under the sun and can finally take a sigh of relief, now that I have found Gibran I can see light at the end of the tunnel! He made me feel so relaxed, listened to all my woe’s and it is here where I found my sanctuary. I’m now half way through my 5 sessions of the Acne boot camp and I can see a drastic improvement in my skin, outbreaks have become minimal and face overall just looks simply great. Really excited for the new chapter of my skin journey :) Couldn’t recommend 43 Face enough!

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Posted 4 months ago
Really had a wonderful experience at 43 Face. Gibran is friendly and funny and knows his stuff!! I had the Hydro Fill as I suffer with dry skin and the winter chill was just making it worse. My treatment lasted just over an hour and in my opinion I think the neck and shoulder massage is fantastic. It felt really good and eased my stress straight away. I would recommend Gibran and I have even booked my mum and sister in.

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Posted 4 months ago
Gibran was recommended to me by a friend, and I loved the whole experience. Never had a facial before, but I will make sure that I go back to 43 Face. My skin is lovely and soft and clear. He is a very talented man and should be on TV.

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Posted 4 months ago
After reading a mixed set of reviews for 43 Face, and I decided to take a chance and see what they could do for my tired and stressed skin. I travel a lot between London and New York and my main issues is tired and dry skin. I have spoke with Gibran via the phone and had a consultation which was very good and his knowledge of skin care and products are excellent. This helped verify my booking and I felt confident he could help. Upon arrival, the salon smelt amazing, and it was clean and tidy. I have been to so many salons on my travels where they struggle to talk to you, and his cheerful and charming attitude was most appreciated, as I was tired and not in the best of moods to be honest, but his playful banter was welcomed. I booked in and tried his new range of Organic facials the Cannabis facial, which was hemp oil and sea algae with advocado, again smell is important to me and all his products smell amazing. The room is big, warm and very relaxing. He made me feel very relaxed. The facial was just over an hour and he steamed by skin which looked plumped and very radiant after. His choice of relaxing rainforest sounds was brilliant. I was really impressed with this treatment and for the price I paid which was £85.00, it was money well spent as I have paid more in other venues and not seen half the results. I was concerned at first when I read the reviews but I spoke to others about Gibran and his salon and the feedback was great. He did give me a neck and shoulder massage, which he suggested, which I loved to bits, he has amazing hands. Yes I can understand others concerns about his style and technique, and some may feel awkward, as it is a man doing the treatment but the results are fantastic. He made me feel safe and secure and at no point would did he make me feel uncomfortable or uneasy. My only concerns is that he focusses on getting staff to manage his calls as he is so busy and I was frustrated at not getting through to him. Would I recommend him? - YES. I would highly recommend him. His product knowledge is excellent, his methods are great and I have soft, glowing and healthy skin because of him.

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Posted 5 months ago
Worst beauty experience of my life!!! I went in for a 1.5hr facial which lasted about 40 minutes and consisted of removing make-up (except around the eyes which he covered with cotton pads), steaming (no extraction!), exfoliation and application of moisturizer. There was no consultation and no advice given. The quality of the treatment was appalling, and I don't buy the explanation about the salon being busy as this was on a Saturday, and there were no other customers waiting as I arrived, or later as I left. To add insult to injury the owner insisted on giving me a 'neck' massage during the 'facial' despite my initial reticence. As already mentioned by another reviewer some time ago, his hands went VERY far down my chest which made me extremely uncomfortable. I'm still kicking myself for ignoring that woman's comments. I would not return, book at your own risk!

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Comments

5 months ago
Dear Anonymous,
I am surprised and shocked you felt this way. Firstly a consultation is alway given and an explanation to why we do not do extractions is given.
At every stage of the treatment I ask my clients if they are okay and are comfortable. You have every opportunity to make objections and question the process at every stage of the treatment. My neck and décolletage massage is a taught and professional step in coinciding with lymphatic drainage. If you were uncomfortable you should of let me know, and I would of stopped the procedure. I explained to you that the Collagen treatments that required 90mins have changed as they we now use a stronger and more powerful Collagen serum instead of the fabric based mask, which required 30mins to set, instead the whole procedure is now done in under an hour. I am horrified that you felt this was the worst beauty experience of your life. It makes me question if it is because I am man doing this, or if my treatment are that horrendous. Which I doubt, as I continue to study and train hard to perfect my methods and application, and I continue to be critique by industry professionals who I also "neck" massage. I pride myself on my honesty and integrity with clients, and the fact that they can at any time question my methods, and I am happy to show what products I am using at any stage. I have nothing to hide nor anything to feel ashamed about. I completely understand that I will never please 100% of clients, but I take every review into consideration and I will continue to still take immaculate pride in what I do. Yes, my technique is different, yes I am a man doing this, but YES the results are amazing, and YES there will be clients who are not fans of me. I took on this risk when I started this amazing job, for which I adore and love completely. The fact is as I mentioned in a previous comment I took on the discount world which has been a mistake to us, I sincerely apologise for your horrific experience. Gibran.

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5 months ago
Sorry to bother you again, I was just wondering could you let me know who you are so I can remove you from our mailing list.

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Posted 5 months ago
Cannot recommend enough! This is the best facial and also one of the best treatments I've ever had. The face and neck massage is out of this world and to say I was totally relaxed into bliss is still an understatement. Gibran has a special touch and makes you feel very comfortable and relaxed. It wasn't just a facial- it was a treat for my whole body. I wanted it to never stop and I want it again ... And again! It transformed not just my face but my faith in feeling good from the inside. Thank you!

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Posted 5 months ago
Had such a fantastic facial with Gibran today. He came recommended to me by a friend and I'm so grateful she told me about him! I have extremely problematic skin which breaks out at the slightest thing and I've avoided facials for years because of this. Thanks again and can't wait to come back.

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Posted 6 months ago
Absolutely furious that I wasted my money and booked an appointment for a treatment that never happened!!. I Called several times on the day and no one picked up. Funny enough the lights were on but nobody answered i waited over an hour in the cold left a voice message and left. Over a week has gone by and not one call or even a email?! You Guys Get An Amazing!! - 0/10

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Comments

5 months ago
We are no longer taking Groupon or any other deal site clients. We apologise to our clients for the lack of service but we do not fit as a mass market discount supplier. This method of attaining valued clients is not working as the cost involved in maintain staffing Vs long opening hours as well as the specialised and expensive treatments is letting clients down. This is a shame, but clients who book through Wahanda will get priority. As of Jan 2015 we have pulled all our deals offers as this method is causing more harm than good to our good name. We are highly rated and had an amazing track record before we started the deals sites and reviews are not about the quality of the treatments, but the fact they couldn't get through to see us. We deeply apologise and have now ended this method.

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Verified review Visited December 2014
Posted 6 months ago
I had a Skin Analysis and Consultation with Mini Facial and have awarded it 4 stars.

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Verified review
Posted 7 months ago
Very difficult to get an appointment. When I phoned to book, whoever answered the phone didn't have access to the diary (I should have known something was wrong at this point) and the diary manager would call me back, which they didn't. After phoning a few times to try and book, I eventually got a call back from the "Manager" to say how busy they were with model bookings. I eventually booked an appointment and the therapist started cleaning my face, but then had to leave the room to let someone in or out. I could hear laughter and chatting upstairs and was left lying there (with cleanser on my face) for ten minutes while he was out the room, and his mobile - which he'd left in the room - started ringing. I eventually got up and said I wanted to leave, which I did. What's more, the venue isn't clean, the head towel/tie was dirty (had someone else's makeup on it). I have been for many facials over the years and this was my worst experience by far.


A few other points - when they eventually called me back re the appointment, no one knew what treatment I had booked for or for what duration (I had to tell them) and prior to starting my treatment, he said since I'd booked on Groupon, they use cheaper products on the discount facials and I could have a more expensive facial if I was prepared to pay more. This was not communicated on the initial ad I saw, which discounted their facials, giving the impression that these were quality facials, just on a promotional offer, which was misleading.

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Verified review
Posted 7 months ago
Hi,
I was disappointed, the owner was friendly but in a rush and made me fell like I did not matter because I had a voucher and his profit was low. He tried very hard to be nice but I believe he was short of staff and felt he could not cope with the demand. The facial consists in a 40 minute*hardly 1 hour, exfoliation, little massage and a collage moisturizer, you cannot call that a facial. I am sorry as I understand he was under pressure but from a premium notting hill saloon I would expect more, especially if you are the owner.I would not recommended it.

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Comments

6 months ago
Alicia,
Sorry you had a bad experience. I have nothing against voucher users, how I could make anyone feel like they did not matter is beyond me, as I am a warm and funny and sometime acrobatic person. It was an hour, and there is a lot more involved than you described. I understand you were not satisfied, but honesty is important, don't you think?.
Furthermore please accept my apologies for this and I wish you skin happiness in all you do.

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Verified review Visited November 2014
Posted 7 months ago
First facial and really enjoyed the experience. Very professional, great feeling and got asked for ID when buying a pint later that afternoon (I'm 28) it clearly brought the youthfulness shining through!

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Verified review Visited October 2014
Posted 8 months ago
I've been coming to see Gibran at 43 Face for more than a year (originally at his first clinic). I can honestly say that this was the best decision I ever made. My skin has improved dramatically (I suffered with adult acne), my confidence levels have soared and I genuinely feel like a new woman. Gibran really takes the time to get to know his clients, and will tailor his treatments to suit you. He makes it his personal mission to give you great skin, and is incredibly focused on just that. It's clear that he is an expert in his field and I personally have never had such good results or felt so appreciated as a customer. Gorgeous venue too. Keep up the good work Gibran!

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Verified review Visited September 2014
Posted 9 months ago
My expectations were set high by the previous comments about 43 Face, but they fell short for me.
The skin consultation felt rushed and Gibran took other calls while i was there. He was perfectly nice and definitely seemed to know what he was talking about. However, what he was saying was very general and specific to me. I asked specific questions and got no answers. I was supposed to have a mini facial as well, as per my booking, that never even happened. I honestly doubt I will be going back, which is a shame to say.

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Comments

9 months ago
Dear Anonymous, firstly let me apologise for the poor level of customer service I displayed to you on that day. We have encountered a period of extremely high volume of clients, and at the same time running a salon with minimum staff due to holidays etc. So me picking up the phone was unacceptable, but necessary. I would also have apologised to you at the time, as I encourage and stand for impeccable manners.
In regards to the advice, I must disagree with you as I pride myself on excellent knowledge and I alway provide a product solution, if not offering what we have treatment wise, as a skin solution. As I mentioned before, I would never have let anyone go without re-booking another time slot for the mini facial if we couldn't do it on the day.

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